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The view and the pool, helpful staff Noise from the street
Swimming pool They did not have my confirmed reservation, and at first they gave me a small smoking room, when I specifically ordered a non-smoking room, and after negotiation, they changed the room to a small non-smoking room, although I ordered via the web the larger double room for single use.
The rooms have been upgraded but I feel the bathroom fittings will have a short life as work is a bit shoddy.
Terry clothe robes and being right next to a beautiful botanical garden! The downstairs bathroom smell like urine.
Nice staff. At least the staff speaks English what's exceptionnal there. Good price quality balance. Excellent breakfast
I liked the meals served and location of place. The pool was great. The hours of the pool. They were opened from 10 to 1 and then 4-7. I wish they would be opened longer in the evening and not close between 1 and 4.
Breakfast was plentiful and suimming pool very clean Room and hotel maintenance is not great
Breakfast is average. Carpets in corridors are stained and smell of cigarettes. The rooms and bathroom are very dated. In the first room they gave us, the phone did not work. In the second one, the TV did not work... The bathrooms were dirty (hair in the sink etc).
Nice hotel close to center of Palermo. Good facilities. Some misunderstandings regarding booking via booking.com (the room wasn't according to the booked room) - was sorted out by personel without any problems though.
Swimming Pool and Cleanliness of the Room and the hotel bus into the shopping area of Palermo No set meal of the day or buffet. Not a good selection of food for breakfast for a 4 star hotel. The hotel seemed to cater for Globus Tours and wedding parties to the deteriment of other guests. I would not stay there again or indeed any Jolly Hotel if it was run like the one in Palermo.
The architecture of the hotel and the elegance of the rooms.Very quiet and discrete place to be in the heart of the city of Palermo.Excellent value for the money. The quality of the breakfast is improvable.
Gorgeous, clean, great location and felt safe. A true gem. I can't wait to go back.
This is one of the best hotels we have stayed at. We travel quite a lot and this hotel is definitely one that we would like to recommend. We stayed in a Deluxe room, with a separate jacuzzi room. We also had dinner in the hotel restaurant and can recommend this to anyone staying at the hotel and not wanting to go out and hunt for a top-restaurant. Breakfast was not top (choice of food) - but was it was fresh. No glasses in the room/mini-bar...
Nicely appointed rooms in great location. Friendly, helpful staff. not their fault, but there was a power blackout one night.
the location and design of the hotel was excellent. as was the reception staff - very helpful with enquiries re restaurants, trains, buses etc. the breakfast was quite poor. on 2 days we were seated at tables with stained table cloths - should never be allowed. the scrambled eggs were lumpy and watery - no resemblence to scrambled eggs at all.
We have enjoyed the hotel which is clean, new, central, quit - just beautiful.
Extremely modern and compact boutique hotel, small but up-market interior. Staff at reception were extremely courteous and helpful. The great disappointment with this hotel is it location, with its entrance in the middle of a dark lane. One suspects that this may be addressed in time with adjoining development but it is currently very off-putting and not conducive to venturing out at night by foot. Palermo itself felt very dirty and swarmy at the time of our visit and hotel is located in a quarter which needs uplifting. Breakfast selection was poor and meagre and would need to be upgraded to match overall ambiance and up-market quality of room specification. Therefore some reservation in recommending it at present though no fault with hotel room itself or its staff.
A small boutique Hotel in the old quarter of Palermo. Fresh and contemporary design, and very helpful staff. Our room had a very large bed. Breakfast was served until 11.00 - also a bonus for us! There are a number of building sites in the area, and these begin work at about 6.30 am. We would have liked a sofa in our room or at least two comfortable chairs. The reception had sofas where one could sit and read, so that was OK although not ideal.
The hotel is in an ancient convent. Staff is helpful and speaks English. Stylish bar and a nice garden. Location is great.
It is clean and comfortable with value for money. Its location is very convenient. We have stayed three times and are booked to return again soon. The staff are friendly and great breakfast. No.
clean, well designed, quiet, comfortable, most staff was very good Palermo still has a ways to go, especially regarding trash and cleanliness - but the hotel has nothing to do with it - it only suffers.
Very comfortable and nicely appointed hotel. Good value and great location.We had two spacious rooms. Nice breakfast and view from the terrace. Breakfast is O.K. but limited. No fresh juice (all from the package...)
The restaurant on the 4th floor is excellent! The included breakfast is lovely. Very accomadating regarding special dietary needs. No ability to make coffee/tea in the room
great location, lovely gardens nearby plus the seaside feel. Fabulous bedroom and bathroom, lovely staff. The hotel was an absolute gem and would not hesitate to recommend it to both business and couples. Nothing to dislike
Location and friendly staff. Room was excellent. No complaints
Very comfortable hotel not too far from the centre of town. Good sized room well fitted-out, with a nice firm bed. Loved the rooftop breakfast room and good breakfast buffet spread.
Comfortable room, superb breakfast with a view over the rooftops to the mountains, but the highlight was the fantastic spa. Some street noise but it didn't bother us.