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The convenience and the helpful service of the people working in the hotel. Showers and bathroom were excellent and having broadband in the foyer was really good. I would have liked tea and coffee making and a fridge in the room but perhaps I didn't book a room with this. It might be worth thinking about broadband in all rooms? And the TV channels - perhaps more in English?
front desk was very friendly and helpful.
Size of rooms confusion over use of mini bar
It would have been nice to have an English newspaper in the a.m. The staff was friendly. Christina (front desk) and Souad (breakfast) had wonderful smiles and made us feel very welcome
I booked a triple at the last minute (day before) and got a very nice upscale room. The hotel was very modern and comfortable. Location next to Eiffel Tower was awesome! Don't drink the coffee, I think it's Nescafe instant. Seriously! Instead go to the coffee shop on the corner across the street - coffee there was very good.
The staff was welcoming, even before my arrival. The location was easy to get to -- my uber from Gare du Nord was 13 euros and the Passy metro station was so close (2ish blocks), I used it a lot. My room was perfect -- small (single) but very clean and nice amenities. I was so glad to come back each night. Would definitely stay here again.
Hotel was located in a calm district. It was very close to Passy metro station which connects you easily to all main attractions in the city. Rooms were clean. Staff was helpful. Internet access in the rooms and breakfast was expensive. However you can have free wifi in the lobby.
close to the metro station, not very central, but much, much better than hotels in centre of Paris (which are old, dirty, without facilities like elevators, air-cond.etc, yet very expensive), very clean, large room for Paris, great bathroom (with clean towels every day) breakfast, for 15 EUR/pers was very, very poor, both in quantity and in variety
The staff was extremely welcoming and helpful. The location was excellent. The room was spacious, comfortable and quiet.
The hotel is a five minute walk to the Eiffel Tower and convenient to the metro. The hotel staff were very helpful and the room was comfortable and very clean. There are many restaurants and shops within walking distance. I would definitely stay here again.
The receptionist staff were most friendly and helpful Room was to cramped for sleeping in as bed tight agasinst the wall
Close location to the Eiffel Tower. Dirty, rude staff, booked 2 non-smoking twin rooms which was confirmed over the phone by booking.com and they gave us 2 smokers double rooms, saying we would need to pay more if we wanted to have twin rooms although they were booked this way. The reception staff was rude and the hotel dirty and run down. Incredible sauna like heat during the day when we were not there, but it was turned off at night in -2º weather. No hot water either, barely warm. Will never stay here again and don't recomend it to anyone.
the room is very small. in the morning thw water for bath was very cold. the elevator is very slow and take 5 minute to come downstair. the staff don't know about the musium of paris and can't help us about that.
The breakfasts were nice, and the bed was really comfortable
the location' the servuce at the front desk, the helpfull staff-front desk and the design.
The quiet location and the staff that made you feel at home.They all spoke good english thus making me feel more comfortable. All of them were willing to answer to any question I had in terms of sightseeing or transportation. They were very polite and always had a smile on their face. I will definitely stay there again. Rooms were delicately designed with a modern touch but had something classic as well. Such a remarkable combination. Everything was beyond my expectation. T Not really.Everything was perfect.Thank you Plaza Tour Eiffel and staff!!!
The bed was wonderful. The shower was awful. The room had no place to store belongings. No wash cloths provided. Maid service was good. Room lighting was good and so was the airconditioning. Shower door did not contain water while using shower. Bathroom floor became extrmely wet. No place to store belongings. Breakfast buffet was inadequate for price.
The room was exceptionally clean and the hotel was situated in an ideal location. It was close enough to the Eiffel Tower but still in a very quiet suburb. The staff were helpful and the price was good.
New, clean rooms with very good fittings and furnishings. Free wifi and friendly staff. Cramped rooms and hotel and limited facilities. Very expensive for the facilities and room sizes provided.
Hotel was very clean, comfortable and staff very friendly. The hotel was very well placed for us just a few mins from Eiffel tower and well served to get into the centre of Paris. Area was very quiet and peaceful, would stay here again on next visit to Paris. No
The hotel was fine if it were not for the price. It was clean but no comparison for the fine hotels I had in London and Lisbon for 1/3 the price and many more amenities. The small size of the rooms was insane for the price. I think that I would have been happy here if I had paid about 1/4 of the price that I paid. When I saw the size of the room and asked for something larger, the dest clerk's response was: "you are in Paris, Madame" Internet stopped working during my 2nd day. Unbelievable that there was no minibar.
The bed was extremely comfortable, free internet access, very quiet and calm. Shower was kind of awkward, but that's it. A great hotel.
good location, size of the room is ok, hotel staff is helpful internet connection, even at the lobby, is always and very problematic, when you ask for a taxi, ask for a public one as they get you a private taxi with much higher rates
small, room was not clean, bed was not comfortable. too expensive.
I chose this hotel because of its location, and it has Internet connection. The location was realy great, 100 meter from the Trecadero square and the metro, comfortable and soft of quite area. The very bad problem I had was the Internet connection, I stayed there for 10 days, and I was promised the connection issue will be solved many times, but almost never worked, it was very bad since I really needed the internet during my stay to follow up on ongoing projects that needed my daily attention. The receptionists tried to help, the manager did not bother to call for an apology, although my repeated complains about this issue.
location low level of room service even after asking specific things like soap or bath robe to the reception had to ask again in order to get it...but in any case the room wasn't prepared as it should have been.No parking arrangement at the hotel and no public parking in the area. I was sent to a parking that is not publically opened so had to end up looking for a room to park in the streets. Hotel should have better knowledge to guide its guests.
good location and friendly receptionists
staff OK Internet acces was a real mess, almost never operational and when operational very very bad connexion. Some lights were not operationnal in the room, bathroom products low quality
Great view of Eiffel Tower.
The location is very good The room was too warm, and there was noise from neighboring rooms or apartments
Location Not what I expected. Hotel claims to be a 4 star but, It's no better then any 3 star in Paris.
Location was great, near Eifet tower and Trocadero square. Metro station was nearby. Room space was small and air was very dry during the night.
Good Location Elevator to small, the corridor from elevator to room very tight. And the light in the corridor is too dark for hotel
The hotel is in such a great area! Close walking distance to the Eiffel tower and many cute cafes and shopping. We even had a view of the tower from our room! I felt very "Parisian".
Nice and clean. Bathroom equipment. Very close to Eiffel and tube station. Very good bakery just next door to the hotel. Not enough light in the bathroom. Not a sound prove - can hear when neighbours are back or taking the shower. Very small room and bathroom (comparing the other 3* Paris hotel we stayed in).
bathroom the room I goot when booking through booking.com was clean but dark and dingy. When I booked at the hotel in person I had a lovely room. The room categories were both "standard".
Location, safe,easy access to transport,good and decent neighbourhood internet,tried to get English to check in but kept reverting to French. I therefore paid for a card I did not use. The transport to airport took forever apart from traffic which is understandable, there were too many pick ups on the way. They should let passengers know so they can use metro perhaps if they know. On the way in, it was perfect.
Customer oriented staff (excellent!), location, familier space I have missed a bath tub.
good situation. Small and clean hotel As always in France the breakfast is not worth the money
Very good all round, great location and friendly staff.
I liked it that the staff was very friendly, the hotel was situated very well and the staff spoke french and english. We had an excellent stay in Paris and maybe we'll even go back to Passy Eiffel!
Location was great. Front desk staff were very helpful, even if the night receptionist was a bit groggy when we woke up early for our taxi to the airport. Room was so small that 2 people getting ready at the same time was nearly impossible. Nowhere to lay out the suitcases if you wanted to open the doors. Cleaning staff were inconsistent: one day we got all new towels, the next, only 1 bath and 1 hand towel. Not horrible, but still had to head to the front desk for a towel. I won't stay here again. The location wasn't worth the cramped space.
The location is excellent. You are a few steps from the metro and there is easy access to all the tourist locations. You have a view of the Eiffel tower from your window. The staff are friendly and very helpful. Towels were dirty so you have to check before using them. When we arrived the previous occupants left a lot of stuff in the ref which were starting to go bad. It made a foul smell in the room. The blankets in the upper cabinet have been used so we didn't dare use them.
Great location, good staff (especialy if you take the time to have a chat to them.
Location was perfect for my business meetings
Good Location, helpful reception (offered me baby cot free of cost)
Staff, location, and service provided. The staff were extremely helpful when we needed to extend out stay to wait for lost luggage. The hotel was booked solid but the staff went on-line and assisted us in arranging the add'l days we needed at another hotel. Also, we liked the little fridges in the room...good for our baby's milk. The rooms were kind of small
Location for sightseeing good but restaurants in the area were overpriced with badly cooked food and poor selection. Staff were helpful particularly Florent who was most helpful with planning our itinerary each day. Our room and beds was far too small for two elderly people, air conditioning did not seem to be very effective, tea and coffee facilities were not supplied, I had to request them twice and supplies were never replaced while we were there.
Excellent condition None
location, location, location. And although the rooms are Paris-sized, they are very well laid out, making a lot more space for our stuff that an ordinary hotel room. Separate closet space for each of us.
Excellent Location. Early housekeeping.
Great location, very clean and good standard of the hotel. nothing
The staff was amazing. Very helpful with everything. They also spoke English.
Friendly staff and excellent location. Nice and clean room.
Good location Tiny rooms
The hotel staff is incredible. They're very warm and friendly, always helpful, always mindful of every guest's needs. Extra effort always to serve early breakfast, help out with directions and booking of excursions, and provide wi-fi service.
I liked that the hotel is calm and in a good location I can't control the temprature of the room the air condation at the room I think is central control and you can't change the degree from the room
The staff were friendly, knowledgeable, and accomodating. The room was comfortable, spacious, and spotlessly clean. The hotel is also located in an area easily accessible to many shops, restaurants, sites of interest, and easy access to a few different Metro stations. I have no complaints at all.
Cleaningness of the toilet/shower-room and location Room a bit small
The staff were very friendly and made me feel very welcome. I was there partly on business and could just about walk everywhere I needed to be. The hotel is in a great area, not too noisy but quite close to all main attractions. There is a wonderful hairdresser just around the corner and lots of good bistros. I would happily stay again. Just something small: No do not disturb notices to hang on the door.
Good location, very clean. The hotel was partly under construction which courses noise. Room service was good but too early, so I couldn't get much sleep course of the thin walls.
Location not noisy
Very good place, small, but clean rooms, pleased reception. Too much noise at morning keeping, no chance to sleep longer 9:00 - 9:30
The location, was brilliant easy access to everything and a nice quiet area with little disruption I thought the pictures on the internet did not depict the true decor or size of the actual room and thought this was a little misleading considering the price and the description that we had a 'superior' room
It is in the good location No
Easy check-in process. Perfect for solo traveler as the room is kind of small. Historic look to the architecture. Minutes away from Eiffel Tower, Trocadéro, Statue of Liberty, Beaugelle shopping center, and lots of bars and super markers. Every time you leave the hotel you must leave your key with the front desk (they don't check ID when you pick up). It's an older building so you hear every conversation, cough, and toilet flush from adjoining neighbors. No elevator. Additional hidden prices (taxes) even though it was booked online.
we booked a room and we got a different room. with two kids it was not the best solution
Great location, quiet neighbourhood. No noisy nights. Very friendly multi-lingual staff. Eco friendly touches are a nice little extra. The bed matresses, as in most places on mainland Europe, were too soft. I can't fault the Gavarni in particular for this - but if you have specific bed requirements, or are not used to really soft beds, perhaps ask if they can accommodate your needs.
-excellent spot, 10-15 mins away from the Eiffel Tower and 28 minute walk to arc de triomphe. -rooms were small but quaint and cute -rooms were clean -location was great -Food places are all around the corner and not far -Staff was pleasant and helpful -value of the hotel is excellent -bed was comfortable -airport shuttle service -able to rent a car at this hotel -breakfast is optional for a surcharge -complimentary soap/hair wash comes in from the same dispenser. -Front desk personnel originally quoted €65 for airport shuttle when another staff member called the shuttle for us for €36. -Thin walls, we can hear our neighbor's conversations and coughs/sneezes. -Breakfast was way overpriced for the type of food that was given such as a bagel, cereal, fruits, and yogurt. but it's optional.