Overview

City Express Playa del Carmen

Balam Canche Lote 4 Manzana 30, 11000 Playa del Carmen, QR, Mexico
+52 555 249 8050

Rp 840,000+

Overall guest ratings

7.3/10 Good
Based on 739 reviews

Review highlights

  • 8.5
  • 7.0
  • 4.8
  • 4.6

Good to know

  • Clean hotel facilities
  • Professional service
  • Friendly service

Nearby

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    About

    Located in Playacar, this eco-friendly hotel is within 1 mi (2 km) of Cenote Chaak Tun, Yucatek Divers, and Playa del Carmen Maritime Terminal. Central Square and Racing Dakart Riviera Maya are also within 2 mi (3 km).

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    Expedia

    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Concierge service
    • Room service
    • Business centre
    • Laundry service
    • Meeting/Banquet facilities
    • Outdoor pool
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Facilities for disabled guests
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.3 Good
    Based on 739 reviews
    • 8.5 "Location is great."
      8.8 "88% liked the proximity to shopping."
      7.0 "70% appreciated the closeness to the beach."
      8.2 "Easily accessible by car, said 82%."
      9.0 "90% liked the proximity to sightseeing."
    • 7.0 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.5 "Housekeeping was great, according to 75%."
    • 6.2 "Breakfast is mediocre."
    • 4.8 "Not very clean."
      4.1 "59% said rooms were dirty."
      0.8 "92% said the bathroom was dirty."
      0.0 "Unclean dining area, according to 100%."
    • 4.6 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.5 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      3.8 "62% didn't like the uncomfortable beds."
      3.0 "70% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      4.3 "Air conditioning was criticized by 57%."
      3.6 "64% had problems with the shower."
      1.7 "83% said rooms were small."
      0.8 "92% said the bathroom was dirty."
      4.3 "57% thought the tv was sub-standard."
    • 3.6 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
      4.3 "Air conditioning was criticized by 57%."
      1.7 "83% said rooms were small."
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    Overall rating

    7.2 Good
    Based on 273 reviews
    • 8.6 "Location is great."
    • 7.0 "Good service."
      8.4 "84% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
    • 6.1 "Breakfast is mediocre."
    • 5.7 "Average amenities."
      5.6 "56% thought the building was acceptable."
    • 5.1 "Internet is average."
    • 4.6 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      4.7 "Air conditioning was criticized by 53%."
      3.6 "64% didn't like the uncomfortable beds."
      4.8 "52% thought the tv was sub-standard."
    • 4.5 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 3.6 "Not very comfortable."
      4.7 "Air conditioning was criticized by 53%."
      3.6 "64% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
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    Overall rating

    7.3 Good
    Based on 428 reviews
    • 8.7 "Location is great."
      9.0 "90% liked the proximity to shopping."
    • 6.8 "Service is ok."
      6.5 "65% said the reception staff was ok."
    • 6.1 "Breakfast is mediocre."
    • 4.8 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 4.7 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 4.2 "Rooms are not good."
      3.7 "63% didn't like the uncomfortable beds."
      3.8 "62% said rooms were dirty."
      3.8 "Air conditioning was criticized by 62%."
      2.2 "78% thought they were poorly maintained."
      3.5 "65% had problems with the shower."
    • 3.5 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      3.6 "64% thought it was too noisy."
      3.8 "Air conditioning was criticized by 62%."
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    Overall rating

    6.6 Good
    Based on 14 reviews
    • 7.2 "Good service."
    • 4.0 "Rooms are not good."

    Overall rating

    7.0 Good
    Based on 22 reviews
    • 6.7 "Service is ok."
    • 4.7 "Not very clean."
    • 4.5 "Rooms are not good."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Clean hotel facilities"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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