Good to know
Value for money |
7.6 |
|---|---|
Distance to city centre |
1.2 km |
Location rating |
9.4 |
Nearest airport |
Singapore Changi |
Distance to airport |
18.1 km |
Rooms
King rooms
Rp 3,067,420+
Premier rooms
Rp 5,061,476+
Deluxe rooms
Rp 2,274,467+
Reviews
Pros
| "Everything was good and friendly staff" | (in 206 reviews) |
|---|---|
| "great location and breakfast delicious." | (in 352 reviews) |
| "Great hotel with great service." | (in 71 reviews) |
Cons
| "Rooms are very old and moldy." | (in 4 reviews) |
|---|---|
| "Check out took way to long!" | (in 15 reviews) |
| "Service was terrible too." | (in 38 reviews) |
Traveller rating
Time of year
Traveller type
Show reviews that mention
-
GoodJun 20208.0
during COVID 19 lock-down most of the facilities could not be used .... so no rating on this
Service has been great
-
GoodApr 20208.0
Location incredible. Room quite large given the location and price.
Confusing layout between the retail side and rooms. Not much privacy as the lifts had all sorts of people going for different purposes (lost shoppers, wedding/convention goers, guests, etc)
-
ExcellentJan 20209.0
Everything. I have stayed here 3 times already and will be more.
The view from my room. I stayed at the Wing building so that was why my view was blocking by the main building. It's sad.
-
MediocreDec 20193.4
The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.
1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.
-
ExcellentNov 20199.0
Very friendly and efficient staff. .One of the traditional hotels in Singapore which successfully adapted to the expectations of demanding guests. .
Rooms facing Orchard Rd are slightly noicy at night
About
Overview
With a stay at Mandarin Orchard Singapore, you'll be centrally located in Singapore, steps from Orchard Road and 8 minutes by foot from Takashimaya Shopping Centre. Featured amenities include limo/town car service, a computer station, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 30000 square feet (2787 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotels.com
Features
8.4 Excellent
based on 3,785 reviews
Cleanliness
Comfort
Staff
Value for money
Check in |
14.00 |
Check out |
11.00 |
Cancellation/pre-payment
Policies vary by room type and provider.
Amenities
FAQs when booking at Mandarin Orchard Singapore
Where is Mandarin Orchard Singapore located?
When is check-in time and check-out time at Mandarin Orchard Singapore?
Does Mandarin Orchard Singapore offer free Wi-Fi?
Does Mandarin Orchard Singapore offer free parking?
Does Mandarin Orchard Singapore offer free airport shuttle service?
How far is Mandarin Orchard Singapore from the airport?
Can you bring pets to Mandarin Orchard Singapore?
Does Mandarin Orchard Singapore have a pool?
Photos
Reviews about Mandarin Orchard Singapore
Location
Most popular landmarks
- Orchard Road 0.4 km
- Fort Canning Park 1.5 km
- National Museum of Singapore 1.5 km
- Clarke Quay 1.7 km
- Sri Veeramakaliamman Temple 1.9 km
- Chinatown 2.3 km