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Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.
Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.
luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too. except the refrigerator was a bit noisy during the night.
Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!! No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.
Convenient. I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.
Good location, friendly staff and clean building Wifi should be free for hotel guests
Good location and modern facilities. Homely feel
Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay. Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.
We liked its proximity to shopping and eateries in Darling Harbour
The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.
Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price). We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.
Proximity to The Rocks, Opera House, Botanical Gardens, Hyde Park, Railway Stations, Darling Harbour, Cafes, Supermarket. Excellent service from great staff!
Clan/tidy room Reception staff not particularly friendly
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
location was great, the room was beautiful, friendly staff
Central location difficult for car unloading in market street and small street lobby
Spacious room Delivery charges for room services
room, the staff, and the location were all great nothing
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
perfect, with a first class concierge service
Cleanliness of rooms. Good gym and pool facilities. Great bathroom. My room had a great view of city. Friends were also staying but their room had a poor view overlooking the office block opposite. Lifts and lobby slightly old fashioned but still clean and tidy.
that we got up-graded and the buffet breakfast was so delicious
Quiet, modern, good eating options, central, spacious bathroom
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
the location was just right for this occasion the room was comfortable, great view of the harbor and clean. the mattress was uncomfortable keep rolling into the middle and found it hard to roll back to the side room 2412
Its location to the event I was attending, would be a great flocation for tourists
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
The food at the hotel is rather expensive....eat out, it's cheaper.
easy access to the City center, shops, Cafes, Restaurants, walk araunt the Harbour, Museum and the Rocks district and walking distands to all Buss lines
We were very impressed with the magnificent bed and pillows. And the courtesy and efficiency of the staff at the door, reception, and room service was terrific.
Gym and Executive floor accessorites Nothing
We have never stay in a luxry hotel before and decide after being together for 34 years it would be nice
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
The spa was out of order for our last day
Excellent location Clean and comfortable rooms Room service was ok, but not great tasting Movies list was limited
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
Good customer service. Slightly long check in time.
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
TV in the shower! Nothing
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
Excellent location; friendly hotel stuff; very comfortable room.
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
the harbour view from the room
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
location they were working on the room next to mine and it was quite noisy
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
The concierge was excellent. Gym is small
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
The location is perfect. We did not have access to the upper terrace with a view.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
friendliness, comfort,location price
Room comfit and cleanliness. Proximity to tourist sights and transport.
Everything, especially the concierge service. I think the hotel should make wifi more easily available.
The location is excellent for sight seeing and shopping. Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
very neat and fairly large rooms. the park view is beautiful. initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.
Clean, nice rooms , good facilities , great location
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Great wifi, attentive concierge, great staff all around. Nothing negative to say, really.
Free upgrade at check in to a room with a harbor view None
The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.
The breakfast is excellent & is a great location! It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!
Very clean and excellent service Nothing
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Nice view - handy location Small bathroom
the location in the heart of Sydney,with outstanding views and excellent service leaving !!
The room was comfortable, the staff polite and helpful. View from window was poor.
The hotel is a construction site. Hotel not worthy of its rating. Four seasons and comparably located and priced hotels infinitely better. Beds uncomfortable, room not vacuumed
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
Booking was for three adults but only allowed two complement breakfast. A bit strange.
Location, service, cleanliness Nothing
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
The staff were very courteous.
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
Proximity to Central Quay Bland decor
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
friendly and helpful staff, good location
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Stylish rooms and common parts Comfortable bed Reliable shower Fast elevators Excellent breakfast service Room too dark to work in Having to move all towels and gowns before showering Lack of storage space Lack of complimentary water Too much space given to expensive mini-bar "Free welcome cocktail" actually $24 Passive aggressive price list for room items Stains on walls - removed after second request
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
the friendliness of the staff
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
Excellent location, staff and facilities. None
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Wonderful room Nothing
It was close proximity for shopping and where we chose to dine. We thought the views were going to be better.
Very nice facilities, nice location Very high charge for internet access ($25 day). There's no need for this kind of gouge at a facility like this.
Easy and friendly check in. Comfortable rooms and beds. On checking out we asked if we could leave the car in their car park for a few more hours whilst we went for brunch and shopped and this was not a problem which I was very impressed with.
Very comfortable room, great facilities and friendly helpfull staff, great location.
It was a beautiful and a lovely room and wonderful staff. I lovedmit all
Location. Friendly Staff. Apartment design & View.
I enjoyed all that was offered ,I loved the view from our suite and the design and luxury of the rooms.
The staff were nice Room wasn't as nice as the pictures on the website! The design wasn't very welcoming or comfortable, the view wasn't nice either.
The fact it was self contained with everything you would need and came with all the things i was looking in a hotel for the weekend which other's did not offer. Did not like the bed, was too soft and often too warm with two people sleeping in the bed together.
I loved the extra space of having a living room to unwind in after a long day of sightseeing. The kitchen and dining table was a great option when we didn't have time for a cafe breakfast. I loved having a nespresso machine in the room with daily refills. The room was clean and modern. Service was great. The location is hard to beat. Right in the middle of tons of coffee shops, restaurants, and shopping. Darling Harbor and Chinatown are just 4-5 minute walk. Town Hall subway station is just around the corner. Two grocery stores are very close by if you want to stock up on things. The gym is great and quite extensive. There is a nice pool and sauna, although the hot tub was only like warm temperature. Overall me and my two boys ( 9 and 11) had a great time fornthe week we were in Sydney.
The location offered a good balance between access to city centre shopping and to beaches and beyond via transport hubs
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Location was fantastic The rooms were small, didn't smell good and were generally well below what you would expect for Sofitel standards (and in the centre of Sydney). There are many other city hotels much better standard at the same price. I won't be staying there again.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
A great room with a view of the park, a balcony with fresh air and a small kitchen. The location was excellent and room included free parking and a light breakfast.
We were upgraded to a better room
A good hotel with excellent location and reasonably priced.
The location is great our apartment was clean & well appointed we also had a wonderful view
the room was clean and comfortable.The location was ideal for what we needed. breakfast could have been a little more varied
It was in the right position for visiting city attractions and with car parking,good sized kitchen, balcony etc. Perfect and we will stay there again subject to price.
the ideal room for a family of 5 and the location was great.with parking and breakfast it was fantastic value for money,and the staff were very friendly and helpfull.
Accessibility and convenience
Good value accommodation. Pleasant views. Breakfast was adequate. Tarrif was competitive. Rooms are spacious. Decor is pleasant
The location is first class. The fact that parking and breakfast (continental) is included in the tariff makes the tariff good value
The hotel can be summed up in one word: adequate. It is a no-frill hotel with all the neccessary amenities you will need. We stayed in a standard Queen bedroom and though the room was small with no view to speak of, it was clean and tidy completed with toiletries, hairdryer, air-condition, electric kettle, a drawerful of glasses and saucers, instant tea should we want to make our own beverages and an iron & ironing board.The hotel is also located very conveniently to the shopping ammenities such as the famous QVB,TGV & Strand Arcade. We didn't have any problem finding food nearby too.The supermarket Woolworth was almost at our doorstep and there were quite a number of Italian cafes as well.I'll definitely stay there again if I visit Sydney.
location Shower pressure to low
Convience to venue where seminar was held, price compared to other motels in area, Small room, shower water ran everywhere and into main room which made floor very slippery and as there where not more towels etc to place on floor.
Location is excellent, as is the attached cafe: great coffee, freindly staff, very good value and free internet access The rooms and facilities are tired, the room smelt a little and the air con, though effective, sounded like a tractor
Easy to find. Friendly efficient staff (I only dealt with one person). Only issue was a toilet cistern that leaked all noght making an annoying gurgle. see above - the cistern
Centrally located, very convenient, friendly and helpful staff, great room service food, nicely renovated. The remote controls were slow and you had to make sure u didnt turn off the TV coz then it wouldnt work, which is a waste of energy. The towels were rough.
They let me check in as early as 7 a.m. Their rates for Internet access are high. However, the Paradiso Cafe next door has free Internet access. But then, the Paradiso Cafe apparently have a deal with the hotel obliging them to cut Internet access at night. As a client, one feels manipulated by such practices.
The location was excellent The quality of the bed could have been better, somewhat difficult to sleep on
Large shower Room quite small, fine for me on my own but a but tight if there were two people.