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It is a well situated hotel with a very good restaurant
very comfortable room, very responsive staff, centrally located, quiet.
I arrived late in the evening and they gave me the most incredible, huge, presidential-style suite, with 5 rooms - maybe 1500 sq feet? I could not believe it. Probably sold out all the other cheaper rooms, but it was definitely the best room I've ever had. Unfortunately I only stayed for less than 12 hours, so didn't get to use it as much as I would have liked. Another thing I appreciated was that I got sick and couldn't make my first night reservation and had to cancel within the allotted 24 hr timeframe. But the Ritz Carlton did not charge me for that first night. They waived it. That was very helpful. Their service is 5 star. The only downside to this hotel is that I do not believe it is handicapped friendly. You cannot get from the lobby area to your room without going down stairs. Of course there are porters to carry your luggage, but I wonder if they have some way for people in wheelchairs to get to their rooms?
Staff accommodated a change room request and were apologetic with the wait time associated. Have stayed here before, would again, and recommend for a decently priced Georgetown hotel. Very close to shopping and restaurants. I received an email to check in using Kayak. In doing this I requested a quiet room above all other features but received a room right above the lobby where the cars drive in. The hotel changed my room but I did have to wait for a new room for at least 45 minutes. I'm not sure if this was the hotel's or Kayak's fault.
We arrived at 8AM...check in is 3PM...obviously the hotel is in change over mode, trying to check customers out and cleaning rooms...the place was very busy (sold out the night before) with about 50 people in the lobby checking out and having breakfast...we were staying there for the 1st time as my son is starting college there soon...we were also looking for a place to return to every time we come to visit. Tina the hotel manager noticed us off to the side and came over to greet us. She returned after 5 minutes and told us to go to the front desk she has a room for us to check into right now!! Tina I was very impressed...you gave us the ability to check in, freshen up and carry on with our plans. the entire staff was very friendly and helpful, hotel was nice and clean, good location, and great breakfast...AND now we know where we will be staying for the next 4 years! See you in October for our next visit. nothing
The suites are near a bus line and a straight shot to the monuments via Pennsylvania Ave. Located amidst a very pleasant and walkable neighborhood there are tons of shops and a canal running next to it. Very reasonable parking. Lack of room service...not too much a bother in the area...but would be a boon.
Closeness to Georgetown U and sights Sofa bed was very uncomfortable and rooms could use updating.
Great location and continental breakfast included.
Location is convenient, close to everything in the nice area Huge suites with comfortable beds and robes provided. Kitchen seems to have everything you need. Higher floor rooms are quiet of you don't open windows Carpet seems dirty, even though not that old. We found a clothing pin on the floor on the second day of stay - do they even vacuum? Air conditioner is very loud, we turned it off right the way. Thankfully the weather wasn't hot so it was ok for us. Safe was broken when we came in. They tried to fix it, didn't have parts. Safe stayed broken for four days- no calls or explanation. When I mentioned that I am not comfortable with open safe, I was told that I am accusing their housekeeping of stealing and they will call police. Nothing ever went missing and I never claimed anything- what were they talking about? The worst came at the end of our stay. My child needs a medication that requires refrigeration. This was one of the main reasons we choose a suite with kitchen for our stay. On the last day our plane was leaving long after the checkout time so asked Mr. Erick at the front desk to possibly put ice packs in the refrigerator for a day. First, he said that they are fully booked so he doesn't have a refrigerator available. When I explained that I am in a bind and no idea what to do, all of a sudden he had a room available. With one caveat- he wanted $125 for a few hours that we would keep ice packs there. He explained to me that this is business and he doesn't care about sick child and my medication. This incident completely ruined our experience - hotel lost customer and gained a negative review in social media.
Everyone who worked there was so helpful and kind. The included breakfast had a ton of options, and there was something for everyone. The room was HUGE, and it had all the amenities (and more) that anyone would need. The place was spotless, and the location was great! I loved my stay here!
The staff is friendly and very knowledgeable on how to get to all activities and landmarks. The hotel is located right in the middle of everything that you want and need. Five stars!
The location was great! It was quiet and the room was a great size. The staff was friendly and very helpful. The best was the cost of the room which we got a good deal booking on line ahead of time for our weekend trip. It was a little hard to find. There were no visible signs that the hotel was there.
Great location. Helpful staff.
Large amount of space, with separate bedroom, kitchen and sitting area. Free breakfast was a nice touch, though a bit limited in selection. Location is fantastic, with entrance less than a block off of M Street which is the main shopping / dining street in Georgetown. Staff was very nice, and provided great service with any requests. Interior is need of updates. Kitchen appliances in almond yellow 70's style. A bit of mold noted in caulking in shower / bath corners, broken light cover above sink mirror. Experienced a backed up toilet and bathroom fan cover falling off during the stay. Room doors slam exremely loudly, so don't plan on sleeping in past 8am when other guests are leaving their rooms for the day / check-out. However, if you get a good price for a room here, these are not showstoppers and I would keep this an an option for future visits, depending on price.
Nice bed and bathroom area. Staff was nice! The window treatments did not cover entire window. The rooms are paper thin meaning the outside of the room is able to be heard and will wake you up. It was so bad that you could hear low voice conversations as well.
We enjoy the location, shops near by, the sight around, people were very friendly, too much to do in such a short time. Well, we tought the parking was included in our bill, but apparently it wasn't. It would be nice if you let us know beforehand.
Excellent location, friendly staff, didn't mind the small room. Lots of early morning noise outside the windows and also from the floor above.
The bed was great. I was surprised to not have to pay for valet parking aside from the gratuity. The location is great but the rooms are noisy. All night I heard the TV and bathroom in the next room. I could also hear people walking and talking in the hallway. I know it is an old hotel but these are not things I would expect given the price. Also the check-in time is to late in the day. The service in the Grill was horrible. They seemed completely overwhelmed with the number of tables being serve. I actually had to go looking for our waitress to get my tab. Again, not what I would have expected. Bottom line - over priced and not recommended.
Our room was clean. Room extremely small. Limited closet and bathroom space.
Great value for price. The hotel is located in a great area right at the beginning of Georgetown. It is convenient and walking distance to everything (including national mall if you walk a half hour). Being close to waterfront was also great feature. The room was spacious and had full kitchen which was great. The room was very comfortable as well. Decor seemed a little dated, especially in the kitchen, but that really doesn't bother me that much. Room seemed very clean but on my last day I found A HUGE WATERBUG in the closet. That totally ruined it.
I enjoyed the fact that it was in a great neighborhood, great for sightseeing and shopping. Also the separate bedroom with living room with pullout queen, full kitchen and dining room was great for our family. It is older, dated. Tiny bathroom.
Staff was very responsive. There is nothing I found that I did not like.
Size and staff both exceeded my expectations.
very spacious, very comfortable rooms breakfast area some crowded in the mornings as it is small for the hotel size ... slightly inconvenient street position for lobby
comfy bed outside traffic was a little noisy
The room was large and had a kitchenette First floor room with huge bay window directly looking into the hotel check in turn about. As soon as we opened the door to our room we phoned the front desk we had just walked 100 feet from in hopes of getting something more private. It was our anniversary weekend. Nope, no way we can get a different room. Apparently from the time it took us to walk to out room everyone checked in to sold out rooms. BS. Lighting was dim and we had to keep our window curtains closed so as not to be on exhibit for the arriving and departing guests. the tv reception was fuzzy and off at 90° from the bed. Also safety was a big concern of mine because of no protection or barrier from cars. They are in and out all day and night. With one small mistake they would be in our bed. I would not keep my dogs in this room. I'm sure even one floor up would have been better. We had a nice time outside our overpriced and unsympathetic room. Cool neighborhood. Shopping and food good. Night life ok.
Location. Dated. Not particularly clean.
Staff are five star!!! Bldg is old and dates. Clean, but very dated
very nice staff!
size and comfort of the room--was excellent as well as a simply great location.Your remodel work is very good!
Cozy ambiance. Comfortable bed. Pleasant staff. "Vintage" suite accommodations in kitchen/ living area Trash was not taken out under kitchen sink. Facilities: think Jetsons meets retirement home
Room was clean,comfortable and private, water pressure in bathtub was good. Cafeteria in first floor was a plus. No refrigerator in room, very small closet, and yes you can hear nosises at times depending on how loud your neighbors are. No free WIFi in rooms? Only in lobby...that is soo 2008.
location small bathroom