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The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
We loved our dinner at the hotel seafood restaurant.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
Friendly and proffessional staff, hotel location and excellent service no
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
centrally located no
Atmosphere and service during breakfast
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
the location i was excepting more modernity and better service...
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
I like fitness,eating,room service. I like every things in this hotel.
It's in the middle of the city. For this high room price, the breakfast should be included!
yes, it`s expensive but the hotel is pure class.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
rooms and service decoration
Seen many nice hotels and this is one of the best.
Attitude of staff, room layout, amenities.
The friendliness of the staff and the birthday card, champagne.
Location was great and the breakfast and restaurant were also very good TV and hardline internet didn't work and they didn't even attempt to fix it the whole time I was there (2 weeks).
The Internet-TV in a room of hotel was pleasant. One lack - TV programs from Russia were inaccessible. 1. The teapot did not work also I could not prepare for tea to itself. 2. The floor in a bathroom was very cold and I have not find out as it is possible to switch on heating of a floor.
The hotel is well situated in the middle of the town with easy access to everything. Breakfast was excellent.
Very good breakfast a bit run down and expensive for value
Very good location. Superior double room big enough & comfortable,very good breakfast,
Extremely welcoming. An obviously large amount of repeat business given the conversations overheard from a steady stream of arrivals whilst I was waiting in reception for a colleague. Great business location and very comfortable. Make WiFi free and easy to access in all rooms in this modern business age
The staff were very helpful. I lost my phone during my stay and the hotel staff found it for me! The restaurant attached was very good too.
Great location, close to main section of Zurich. A little expensive for what you get, however, the location is what I feel I paid for.
Pleasant room, convenient to shops and station. Friendly reception staff A little noisy due to its central location. Would have like to order snack from room service, but only asian fusion food available.
Maintenance has some problems: Two lights were not working in the room at first. After notification to the desk one was fixed, while the repair of the second was only accomplished after another call, taking one day
The location of the hotel was perfect.
Great location. Received an upgrade to a room with a laptop. Nice! Well-functioning elevators. Very good bedding. Efficient sound-proofing. Exceptionally friendly staff. No central heating available - but I was offered a mobile unit. New egg-cooker is a progress, but guests mess it up.
I loved this hotel because it is in the most attractive area of town, old town. It is really close to everything, and it really offers great service. Rooms are really good, very spacious and very well decorated. No
Great little hotel in a great location.
Location and excellent breakfast Too noisy in the street side rooms
Located right in the old town of Zurich, it is close to all the best walking areas. The front desk was very friendly and helpful with suggestions and dinner reservations. Rooms are clean and nice.
Very good breakfast, smiling faces of the staff, the emplacement of the hotel. Room size was a bit too small. A second armchair would be desirable. Absence of any drawer by the bed side was a handicap.
Excellant location and staff very helpful and friendly.
The staff were exceedingly good and helpful. Great location. clean & comfortable. The bathroom needed a makeover. It was generally fine, but was small, there was ? mould on the bath sealant and the paint on the ceiling was flaking off.
Breakfast was okay. Only a small bed with 1 sleeve, but booked a double room for 2 persons. Douche not working properly. TV bad quality. Definitely not worth the four stars they claim to have.
We like the fact that our room was comfortable,clean and well appointed. The staff was very helpful and courteous. The hotel was close to all kinds of transportation and shopping. Can not think of any.
Superb attention to detail by the staff - little touches here and there such as fruit in the room, lots of accessories, beds turned down in the evening with chocolate on the pillow, excellent buffet breakfast with champagne. The location opposite the main station is excellent, especially for airport access - it couldn't be easier. We did not sleep well. We had an inside room which had little air movement, and the air conditioning did not seem to control humidity. The room was comparatively small compared with some we have stayed in. The hotel is being refurbished externally and the view from all outside rooms is obscured by plastic sheeting. The hotel information should mention this sort of thing at time of booking.
Pleasent, quiet, Sympa, location, have been before
An absolutely classy hotel, with superb service. You can't beat the location - right at the heart of the city.
the location is great, staff and service near to perfect especially the reception area. ambience is cosy and hotel lives up to its reputation like a 5-star hotel. I am highly impressed and happy with everyone at the hotel and its professionalism and friendliness. will definitely come back to this hotel again if i visit zurich next year. its a very fantastic hotel and the little minor issue is only a little noise from the trams as our room's window faces the tram lines but this tiny issue is overwhelmed and overcome by all the excellent points of the hotel so nothing i can complain about. absolutely worth every cent i paid for.
i liked it's location and I liked the chocolates in the room. i disliked the construction that was going on during my stay. It disturbed my rest and blocked any view from the hotel. I disliked how smalll the rooms were. Except for Andy, no employee made me feel like they cared about making my hotel experience
convenient and very near to central station
I especially appreciated the attention to detail exhibited by every member of the hotel staff; the welcome glass of champaigne was also a nice touch. A standout was the very nice baked goodie sent up to our room which acknowledged and thanked us as returning guests.
Extremely helpful and friendly reception staff
right in the center of old town. very good location to see old and new city. nice resto's around. no hotel parking, private (paid) parking around though. room is indeed qulaity. well i honestly didn't need that much in my room and i thought i could have stayed in less expensive place without much of those comfort. staff was ok, but not cheerful (!).
The clean rooms and the minimalistic decoration.
I like the structures, the forniture, the charme, the rooms and the position. It' s near the Central Station and the old town. My favourite hotel in Zurich.
I loved the room ! It was simple but very comfortable the breakfast times could be prolonged until 11 on the weekends and the check out should be until noon
I was first given a modern room with graffiti, but disliked it and asked to change to a classically set room, without anything written on the walls. My request was immediately answered and very friendly receptionist changed my room to a better one. People always smiled and were helpful and always willing to assist in any matter.I have stayed in this hotel quite a few times and it will certainly be my hotel of choice next time i visit Zurich. Everything was lovely!
Excellent location, very helpful staff, variety in breakfast and extremely clean bedrooms None
Excellent location, friendly staff, basic but nice breakfast.
I was on the top floor. It was extremely hot and humid even though there was a fan in my room.
good location and simple
Most of the staff was very friendly, they lent me an umbrella everytime I needed it and they gave me instructions to visit some places in Zürich. The day I left there was a man attending in the counter and he said he could not give me the receipt of the hotel payment because that was a matter I had to solve with Kayak.com. Now I need that receipt to justify my expenses and I don't know how to obtain it.
Friendly, efficient and helpful staff. Good breakfast in pleasant, clean environment. Room was well furnished and everything in good working order.. Coffee machine a nice extra. Situation somewhat noisy, but solid windows kept out the noise.
The service and room were very good. Location is excellent, at the foot of the river, hear the Altstadt.
the price for the room appeared 35 CFR more as promised by booking.com
LocATION night staff
Excellent location, wonderful staff, pleasant clean room My room was quite small but ok. Breakfast was nice, good coffee but somewhat limited selection of food.
Location, friendly staff Price is too expensive for the quality of the hotel. There is no wardrobe in the room. Very small breakfast room. No view.
Excellent location. Staff superb.
Stylish room, squeaky clean, new bathroom, LCD TV. Good breakfast. And, a pc in the lobby for guests' internet access allowing flight checkin, printing of boarding pass & email of course! The bed was almost at floor level, making it unsuitable for older travellers.
The location was really great, within walking distance to everything! About 10 min from the main train station, or a couple of minutes with the tram. The staff was also really helpful and service minded. The breakfast could've been better.
Staff very friendly, computer was always available. Location excellent for my Business. Bed and coverlet was a little short for me;
Excellent location to walk through the Old Town However, very difficult to find the hotel as it's on a small street behind the mainstreet which is primarily for pedestrians. We had to ask people for help finding it. Our navigation system could only take us so close. Direcitons on the website would help.
very central position it was a bit noisy
The Alexander Hotel is in a very convenient location. It is easily walkable from the main train station, and is midway between two major tram stop. It is located right on one of the main nightlife streets and I was not bothered by excessive noise during my stay. The room I had did not have a tub, only a shower stall. This was adequate for my short stay, but could be a problem for a longer stay.
location, close to the central station, very convenient. reception ladies are kind of cold.
Location; staff was helpful; computer was available Noisy room right off the street; beds need a lighter sheet in addition to the provided heavier comforter; room safes did not work with the given instructions
good breakfast, excellent location staff could be nicer
The location is great for access to pretty much everything. Niederdorfstrasse is a buzzing hive of activity at night, loads of night clubs bars and restaraunts. Forget taking a car into this area, very minimal parking. The station is 5-10 mins walk and within very easy walking distance. Niederdorfstrasse is great for the buzz - but it keeps buzzing till 5.00 am ( even on the Wednesday & Thursday nights that we stayed). I was working throughout our stay so I was pleased to come home for a good nights sleep. Book a room at the back of the hotel if you can.
Location is ok, a few minutes walk to city center and main train station. Room was were noisy (restaurant/bars just below the room's window). Service is poor, I have booked a shuttle bus to the airport, payed the hotel and they forgot to book it! They did not call me a taxi or offered any help (I had a flight to catch!), Only mentioned the train station is not far away... and that I could catch a taxi outside (yeah, right, at 8am in the middle of a shopping street). I have barely managed to get to the airport on time, and had to carry by hand 2 suitcases all the way to the train.
Its location, comfort, cleanliness, responsiveness of the staff, simplicity, price. Step outside the hotel and you have lots of bars, restaurants and cafes to choose from. Within short walking distance of all the attractions of Zürich. It was noisy outside, gave a bit of discomfort and cost me some sleep. But I think that is what one should expect when staying at a hotel on Niederdorf Strasse.
Excelent location with 4 star service
Check-in procedure was very simple and the staff were very friendly. large comfortable room and nice breakfast.
Cheap, clean, friendly staff, with a gym.. nice and simple. I was only frustrated with the 40Fr/hr charge for late checkout.. there is NO GRACE PERIOD. Be aware of this. The rooms are also very small.
The large, glass-walled shower was just right for a naughty romantic weekend with my wife. Glad the toilet had solid walls though! Location was about ideal for the old city. Beds were great (we'll be getting twin singles pushed close for our next bed purchase). The room faced a club and the street, which was noisy at night. While the windows were sound-proof, the room heated up quicky and the air conditioning was loud and largely ineffective, although like a waterfall we could habituate and sleep with it - it masked my snoring! We ended up leaving the toilet windows open but closing the main room's, and leaving the AC off. They say they'll be improving the AC.
According to Booking.com I shoulc get 10% discount on food and free minibar. This did not happend.
No Airconition it is very hot, the floor made of wood and make noise when moving around, very noisey becuse of street intersection at the corner of hotlel (no aircondtioner) and small lift
It is in walking dictance from the centre of the town. The breakfast is poor and the room service elementary.
No a/c on the room,very hot at night
I enjoyed the green apples in the room, allthough they were not ripe enough to be eaten, nice breakfast. Pretentious design and unexperiienced staff. The staff was very reluctant to help with basic things and seemed very inexperienced. Two examples; I cut myself during breakfast but they seemed very confused and puzzled when I asked for a bandaid allthough the blood was dripping. What I got in the end wasn't adequate to stop the bleading. When I left, they refused to give me a receipt because I had used booking.com to book/pay for the room. I asked 4 times, really insisting that it seemed wrong and that I really needed a receipt, but they would not give me one. In the end, the girl came running out on the street waving a white enveloped when I had left and where stoving my bags into a taxi. (Getting the taxi was also not obvious
Comfortable beds,nice breakfast Dining room was very small.very small lift,staircase smelt of smoke
Very nice staff, stylisch rooms There is a bar next to the hotel, so you can hear the people talking loudly when you leave the window open at night.
Hotel location good Air conditioning working - room was like a sauna, opened the windows to reduce heat and put up with traffic noice.
Unfortunalely, the bathroom door and handle were quite dirty. But everything else was great.
very good location.comfortable room.nice service.
Modern design of rooms, excellent location; welcome drink at the bar Hotel lobby currently under renovation, bus this does not create any inconvenience, just that the hotel does not look very attractive when you enter it. Paid wifi internet for the class and price of the hotel was unpleasant supprise, however there was a possibility to use free wifi in a hotel room of the restaurant located opposite the street:) ashame for the hotel. Choise of brakfast was not bad but usually 4* hotels have better choise.
The excellent location, and the absolute quiet when you can get a room on the inner court. The use of "plasticized" undersheets as matress covers which guarantee one a sweaty night and make creeking noises when you turn around. Asked them not to use those at my booking, asked the desk at checkin as well, but still they succeeded in giving us these sheets. Only after calling house staff did they finally change it for the classical bedsheets.
there's some refurnishing going on in the lobby, so there's some noise on the 2nd floor and a lot of plastic lying around.
Very nice stuff. Clean room. Nice breakfast. Great Location. Allowed me to checkout late.
Very convenient and pleasant location in relation to main station, shopping area and the lake. The room was of attractive modern design, large and with excellent facilities. The reception and breakfast staff could be a little more welcoming, but this was not a problem in any way.
His location Poor Internet services for clients
locaton, renovated room public areas were under renovation, customer should be informed about it and be compensated accordingely.
excellent location very old rooms, carpets, elevator, reception... worn out and out of taste
Excellent location, professional and courteous staff, splendid view of Limmat River, terrace dining delightful. Overall excellent experience. Single room was somewhat small but generally well appointed
Location Exorbitant prices for small rooms. Internet access that is free almost anywhere costs 29 CHF for 24 hours, a total rip off.
Very friendly and helpful staff. Excellent location.
Our stay was short, but we had a delightful dinner at the restaurant. The computer at the business center was very slow...
wonderful 5th floor room private and very comfortable; excellent romantic location and discreet and helpful staff
This hotel is amazingly beautiful located in the center of the city. You may have to read the direction in the hotel Web before driving-in since the surrunding is the old city.
excellent staff, very clean, everybody trying to make you feel good
Excellent location next to river, close to tram stop and easy walk to old town, Banhofstrasse. Coffee and tea in rooms would have been nice. A bit expensive, but then again, Zurich is a pricey place.
The staff were all excellent, and although pricey I felt that this plus the overall standard of the hotel and its rooms and of course the location made it a worthwhile expense.
The breakfast was excellent with a fine selection of food. The bed was wonderful - the poufs and pillows were amazing. There is a restaurant located with this hotel and unfortunately the smell from fondues/raclettes wafted up into the rooms and was not appreciated. Also, it would be good to have individually wrapped soaps - especially for the sink area. The bulk soap didn't "seem Swiss".
The staff at the front desk, restaurant and housekeeping. n/a
Location. Vey clean. Quite despite being in center of town. No own parking. The public parkings was also a hassle and expensive.
very bad smell in lift.reception is very roud .breakfast is very poor.all over this hotel is only locationwise good otherwise services are vey bad.next time we will not stay. not value for money.its very costly and services are null
location location location no aircondision and the summer in yurich is hotttttttttt
Location, fair price and room choice (upper floor, large terrace with view of Zürich). Breakfast was not as good as I remembered. ....croissant was gone by 0930hrs. However, breakfast room still quaint.
Friendly staff and convenient, central location My room faced the street and there was late-night noise in the street.
The friendliness of the staff at the front office and cleanliness of the rooms was excellent . Also, the information available at the reception is excellent. The lift cleanliness and space need to be improved
The Location The Staff were very friendly & helpful ( at the front desk & in the breakfast room) The beds were very comfortable & the bathroom was very clean & nice. Lack of Air Conditioning It was very hot & muggy & not real comfortable temperature wise for sleeping
friendly and fact I was able to keep room until 13h - good because I was running the marathon single room bit small - and noise from bolier next to bathroom.
Very good located. Nice restaurant with good Swiss cheese specialities. Noise from hall.
position, very clean room
location room size
Clean, good size room for the cost. Excellent location for my business meetings. Short walk from the train station. Better selection of the internet usage. Only a 1 hour or 24 hour selection.
Great location, good value for money. Very small room and bathroom.
Great loaction / clean and comfortable
location and cleanliness nothing
The hotel is well situated and within walking distance to the olda town and train. Easy access to e-mail in the room (with my laptop). However, the cost was extremely high for 1 hr. It should be lower and available for 2-4 hours with multiple entry mode. Also, there should be an option not to pay for breakfast- I had to leave at 0450 AM and of course without any breakfast but breakfast was included in the price.
Near to main shopping road and train station. No free wifi
In order to facilitate an early check-in, the staff put me in a different room to the one that had been assigned. Unfortunately, they didn't update the system accordingly and so early the next morning, I was woken by a very shocked maid. This was followed by a call from reception to find out who I was, as according to the system, the room I was in was empty.
It is a very good hotel good in location, value for money, rooms were good and clean, An old man in the reception who doesnt know anything but he was helpful as he could.
Clean tidy & central Reception & stairs smelt of cooked cheese.
Location, close to train station and shopping area
Location is excellent. The room was very nice. The hotel restaurant did not appeal to our tastes but there are plenty other restaurants around. It's too expencive for the level of the hotel, but that, I guess, goes for almost everything in Zurich.
The location is great, really in donwtown and with good value for money.
Helpful staff, great location, very clean & orderly, reasonable price, quiet room, good restaurant no problems
Great hotel for visiting Zurich. The staff are welcoming and friendly, the rooms comfortable and the location unbeatable
location - style
Very clean! Staff was very pleasant and overall the accommodations were new and felts very nice. The room was a little small, but for a single person it was plenty large enough.
location, simple and convenient not really
The hotel restaurant was outstanding. Great Swiss specialties - but make a reservation. We did not get timely house cleaning on one day.
The room was clean and functionalthe hotel was close to activities and close enough to the railwAy station to roll your bags by foot
quite fresh, renovated room and bathroom it is situated nearby a very noisy street with heavy traffic
Very helpful staff. We were able to get into our rooms early after overnight flight. The weather was quite warm for late May and the room was too hot. It should be air-conditioned.
I loved that our room had a closet so I could hang nicer clothes. Also, there were 3 hooks right by my bed. I loved that it had free wi-fi and a mini bar in case you were too tired to leave for drinks or snacks.
The friendliness & help given by the staff No
The friendleness of the staff.
ten minutes from the railway station 10 mins from shopping & museums and 3 minutes from restaurants It was quite noisy outside our room (307) on Saturday night, but it was quiet on Sunday night.
The room was very clean and well decorated. I had a double bed even if I was a sole client. Bathroom was also clean and has a normal size. The breakfast room is impressive with his wonderfull view on the street. Check in and check out is done quickly. Hotel located at 5 minutes of the main train station and closed to the old town where you have many restaurants. There was no plug in the (my) bathroom, so no possibility to use an electric razor.
Centrally located and close to the central station.
Location is beauteful. Breakfast was poor.
Very small room, but clean.
Very convenient location. Good value for money. Pleasant. N/A
Attractive hotel and room, good location, breakfast was incuded
Very friendly reception staff. Walking distance to the rail station and the city. Not clear from site that bedrooms are located in more than one building. Necessary to walk on the pavement ( rain or shine) to go to another building for breakfast. Umbrellas should be provided in the foyers. Restaurant closed at the week-end.
location, easy access to all tourist attractions and central station lack of air conditioning
Nice hotel, perfect for visiting the city. Excellent breakfast. Spacious and clean room.Only a very small imperfection: in the bathroom there is not a shower floor and the water wets the entire surface. Nothing
Friendly staff and correct comfort in the heart of the city Mattress and pillow not very comfortable...
The rooms were really clean. The beds were comfortable. The room facilities were great. Most importantly the staff were friendly and very helpful, particularly as I needed to book extra nights. They went out of their way to assist me. There was nothing that I didn't like apart from there being no ironing facility in the main building which meant I had to go to the second building.
breakfast is delicious...and a lot!! I like that. my room doesn't have coffee...
Quiet, good location, good value for money
The room was rather "big" and the situation of the hotel is suitable for visiting in the town. The existence of the refrigerator in the room was a good thing.
good location, reasonably quiet, breakfast included, during check-in clerk recommended better alternative deal; very clean; very professional restaurant was closed Sat & Sun evenings--suprise. No coffee in room or available from the kitchen as room service. Front desk is not open until 7:30am to check out for an early departure--surprise.