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Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
NH is the ground zero for Amsterdam
Location Scruffy corridors and dark bedrooms
Check in/ out not very efficient
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Very relaxed friendly atmosphere
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
The location Furnishing of the rooms
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
Location and facilities. It was a beautiful hotel. We loved our room. It was great!
The bedroom was very comfortable The first room I had was very noisy because the double glazing window was broken - they moved me to another room but I felt the first room should not have been available
Nice rooms with large comfy beds. Great location just across from Central Station and the drop off point for the bus to and from the ferry. Staff were friendly and attentive and the price for the room was very reasonable. All in all a great hotel!
I had stayed at the Barbizon before and found that it was still up to the same high standards as previously experienced.
Location is strategic, opposite train sation and nearby many attractions -
Location is excellent. I have stayed in numerous hotels in Amsterdam and the Barbizon is probably the best. NO
It a good hotel. One of the best in town. Good location, good room and view.
great idea was the late checkout on the Sunday Staff very helpful and nice welcome on arrival- rooms were very clean and housekeeping staff did excellent job
It was so easy. Without exception all the staff were as helpful and friendly as could be. Service was first rate. Between them the bars/restaurants and Room service provided a good variety of meals and experience, no chance to get bored there. I found the level of lighting a bit low/dull, particularly in the bedroom. I guess it is fine if you only sleep there, but not if you spend time in your room.
Location Room was not refurbished
the room booked was'nt the same room that was shown on the pictures
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
WiFi did not work in my room (signal too weak) but worked well in lobby
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
location, nice hotel
The staff are excellent I do Think Ther price is high
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Excellent location, 3 minute walk from Amsterdam Centraal
The location and the quality, cleaness of the hotel
Very comfortable I did not get a wakeup call on one day, even though I requested one. Date: July 28,2007
Great Location, nice facilities in the rood, good staff, very nice in general The waitress in the reastarant was once high :) Breakfast is too expensive.
the sauna The price of the breakfast was a bit too much, the rooms were already expencive enough to include breakfast.
The business suite was very nice: great bedding, spacious. The staff were helpful. The lobby had electrical and usb outlets. My room was in a construction zone accessible only by stairs!! And construction resumed right outside in the morning. They shouldn't put people there, or should start construction later in the day. I also found it a little odd that there would be no usb jack in a business suite.
Very good location; in the centre, but in a calm street. I liked the canal view from my room. Very good shuttle service to the airport. I needed someone to explain me how to switch on the central switch in order to have all electric appliances (including the lights) to work. It should be either connected to the opening of the door or made more clear. There was something strange with the pipes of the tap in the bathroom.
Gorgeous interior in the heart of the old city. Breakfast was incredible and sumptuous. Staff are warm, friendly, and attentive. Location is fantastic. 1. Heating was a major problem. 2. Parking is a nightmare. 3. Shower hot water not as hot as it should be. 4. Complimentary coffee in the lobby area is absent, though one can pay EUR 2-2.50 for a cup. Should be gratis. Once this is attended to, this will be able to achieve deserved greatness.
People at frontera desk were really helpful, nice bar área rooms are modern and comfortable
Superb location, friendly and attentive staff, clean and comfortable. A very good value.
Location is very good. In the heart of the city. Few minutes walk from the dam square. Breakfast is very good and not too expensive. Air condition is not working in the room. Business rooms are in another building across the street. Rooms are small and not too comfortable. Parking costs 55 euros per day The room is expensive comparing to any other such an hotel in Europe. I was expecting much more...
The location is very good. Located in the heart of Amsterdam, there are many adventures to find that are just a short walk away.
situation géographique et le hall This is the list of the main bad points :
Good comfortable rooms Hotel still being refurbished, so some things not yet finished in hotel and the room. i.e. no toilet door and shower leaked badly as door seal seemed to be missing. However, the room was comfortable and the bed was simply delightful.
Please write at least 15 words
it was an amazing hotel ,the room was superb , the hotel is located neer by the sentral station i liked everything
good area and historical building
The best things in the hotel are the free minibar, the location and the helpful concierge employee mr.Roel Smits. Overall my staying in the hotel did not meet my expectation (I expected more for what I paid).
Beautiful hotel, very new, nice comfort inside, especially the coffee in the room The glass bathroom door is spectecular, but somewhat unusual for me.
Art Nouveau hotel;you need to like it to enjoy the hotel,which is beautifull than ; large rooms, well equiped (surprising free of charge minibar, including alcool),nice restaurant and buffet breakfast(a little bit expensive) ,beautifull spa with swimingpool.Close to the railwaystation,at the border of the old centrum. Reception not "5 stars" due to small office,waiting time if some other people arriving simulteanously , and to few personnel at the concierge office !
everything it waas a very nice stay more light in the room. That's my only remark. Please do something about this because it's too dark in the room!!!
Beautiful hotel, great architecture, friendly staff, facilities in room (like nespresso machine, free minibar and great bed), right in the city centre, reasonable prices for food and drinks. Just a small thing: the hotel is a bit of a maze, takes a bit to figure out how to get from your room to the reception, but the staff told me that new signs will be there soon
The Staff, The atmosphere, the cleanliness, and the service...
i found it very nice andthe staff were very helpful also the breakfast was lovely
I like the location, the services and the cleanliness of my room. The room was reely small.
breakfast and location no air conditioning also step to bathroom
excellent location, staff, breakfast, great rooms no
Location and late breakfast No tea/cofee facilities in room
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
friendly staff & excellent buffet breakfast no room service
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
The staff was very cooperative The room was very small
location, staff customer service I had to go home early!
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
Good location, helpful staff, nice bar.
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
Good location, big and clean rooms,nice staff, value for money
Very central location, clean, friendly, well-furnished.
Great location. great food, friendly staff. pricey
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Friendly staff, clean, modern. Location very good for tourists (close to Centraal Station, center of city) A bit pricey, but really no faults.
Great staff, new modern and clean
I moly took off one star because they weren't very understanding of my accidental booking. Because of the change in time coming from the US, I booked for an extra day without realizing we actually get to amsterdam the next day!! They said because I booked through a third party they couldn't do anything but they could have given something complimentary to offset it. Of course it was my fault but still. The hotel was clean and they were very accommodating on the other hand, they help with booking events for you and give you a crib for a baby if you ask. They also have toothpaste if you forget yours and have European charging adapters to loan Not understanding
Room,staff, view No room-service, still Not every think ready
Everything: decor, the room, the staff, services not much in the immediate area but everything else is on 5 min away
Very modern, with a very bed and setting and very nice bathroom. Excellent value for the money. The location is a bit out of the center.
The close proximity to the train station and central Amsterdam Poorly designed rooms with ikea type furniture and cheesy gimmicks
The free cookie, the Apple Mac in the room, the proximity to the station Courtyard rooms have no view, the restaurants and bars are expensive, all a bit impersonal and large scale
Hotel's position, room's comfort Room's view on the station end the noise of train during all day and night
Cosy, friendly staff. No problems no free wifi
The beautiful classic design interiors. The room as well.
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
Location, Lounge, Coffee and goodies at reception Beds hard
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
proximity to red light district tv channels available (not enough in english)
Excellent location to have as your base for your Amsterdam adventure! Everything superb
It was near everything in the city no
The location of this hotel is excellent, easy walking distance from train station, restaurants, Red Light District, coffeeshops, regular shops, bars and fast-food places. If you're going further a field then trams are just round the corner. Nothing
Extremely friendly and accomodating staff; free minibar was well stocked; club lounge was also well stocked and had responsive (if not intuitive) staff. Our room had a great view. Nothing
Very nice room, good bed.
very nice hotel near Central station may the best confortable you can find in this aera
The friendliness of the staff and the promptness to respond to requests. The room was alwas very clean. This hotel is in an excellent location. I wouldn't hesitate to stay here again
It is comfortably situated near public transport services and the city centre. Its value for money was less than poor. It boasted an incredibly expensive breakfast, admittedly including sparkling wine, which for my purpose of stay, however, was totally redundant. With the no more than fair comfort offered, the price ought to have included a humble breakfast as well as complimentary Internet access for hotel guests.
hotel staffs are very helpful, the room is great, clean and comfortable. we booked double room, it's big! the location is great, easy to go to station or airport, we can catch the bus just in front of the hotel. nothing
we enjoyed the service & stlye of the staff, the room was out of this world with the most comfortable bed & fantastic views from the balcony, the location was ideal for what we wanted & would recommend the hotel to anyone.
Recent upgrade of room made it very dark.(colour and curtains) Central heating made noise for most of night.
Fantastic position and quality of facilities Nothing
The location is perfect and the American Bar is the ideal place to hang out for a few hours in the evening. I would like to see more variety on the food menu in the bar.
Pretty good overall. Very nice cafe-restaurant in the same building. Outrageous internet fee and even worse service when you wnat to use hotel computers
close proximity to tourist destinations. Hotel was within walking distance of major tourist attractions.
Centraly located, tram stop, restaurants and shops straight outside the door
Great location - couldn't be better!
While walking in the streets on a cold, windy, snowy, rainy day, the thought of going back to the hotel was pure happyness, as the hotel is so warm and cozy, It starts at the reception, continues in the corridors. Even the pool is warmer than all the pools in other hotels, I used it in the morning before breakfast and before going to bed at night. The extensive opening hours of the pool are a big advantage. The breakfast is the best I travel a lot, stay in nice hotels, none of them compares to this one...best juices, best fresh fruit, best bacon and eggs, best waffles. I loved the hotel tour, especially the wedding chapel and the other room with all the wood sculptures. I also liked the library with the fireplace. Everybody was extremely f I would have preferred a smaller and softer pillow
Beautiful and comfortable hotel , Great helpful staff everything was great
I hated to leave. Staff and facilities were outstanding. Room was beautiful and luxurious.
Great location, helpfull staff, nice interior, cleanliness, convinient bed, complimentary water and sweets every everning, channel and garden view, etc. - everything! To escape any delay connected with checking out the next morning, I was proposed to settle the formalities in the last everning.
Absolutely first class service. Could not do enough for you. Extremely comfortable bed! -
Hotel staff was more then nice and helpful For a "Junior suit" (as booked and paid), the room was too small
The service was great, if I can afford to, Ill stay there again.
Hotel helps for every question asked and answers all in the perfect way. No dislikes.
Cleanliness, wonderful architecture and interior design, polite and proficient and friendly staff Nothing. It was perfect
disturbance during stay in room
The excellent staff and our gorgeous apartment to which we were upgraded Would not include breakfast again; though lovely and convenient it was very pricey given the area. Otherwise a perfect stay!
The location is excellent. The construction work in front of hotel.
The staff are fabulous! Hotel has wonderful history. It was the home of Rembrandt's Nightwatch. The location is very central to all Amsterdam sites. The breakfast is incredible. It is one of the best places I have ever stayed!
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
the hotel staff, and the hotel is close to important places
reception helpful. The room smells old and the furniture as well. Despite the canal view the single is really small.
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
Great staff and good location.
the location and decor of the hotel The staff was clueless and did not know anything about the city. They were all students. All of the old staff was gone. The hotel charged $30 a day for internet service. This is a change from their past policy it used to be about $10 a day. Still high but tolerable. Their breakfast was very expensive and the quality was poor. I travel to Amsterdam once a year and always stay at the Doelen. Due to recent changes by management I will not stay there again.
Location is great. 24 hour food served in the restaurant/bar is most helpful and was very tasty. Roooms modern, great powerful rain shower. Would recommend a canal view room. Asked for a toothbrush, it never arrived. Several plug sockets in the room didn't work. Spa is very basic, only a sauna available. Breakfast was a bit chaotic with food arranged around an open kitchen - needs improvement.
The staff Lack of information ,should make clear what the hotel offers .ie. breakfast not included no smoking signs ,never saw in rooms but rooms was clean and nice.
This is the place to stay for visitors to Amsterdam. Great location near everything. Great restaurants and bars near by. One of the better coffee shops and smart shops just a minute away. Nothing.
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
Location, freindliness of staff
Great staff, ideal location, room clean and well equipped.
the only thing i liked is the reception they are very friendly and helpful the room 302 is bad , the closet is very very small for a double room and the bathroom very small which makes you uncomfertable , and i had to leave the hotel after 6 nights instead 9 nights
It was a very comfortable hotel in a great location. It was very easy to reach from the station/airport as well as being able to walk to many places of interest. The trams were nearby as were the canal trips. It was great value for money and I highly recommend it.
localisation in the city and cleanliness of room
Location very central Good breakfast Small room, tiny bathroom Room unclean, dirty carpet: when we first came into the room, there was a bit of paper on the floor. It was not hidden or difficult to get. I left it there on purpose and it stayed there for three days. It was finally removed (vacuumed?)
location facilities/pool/sauna great staff Airco or ventilation was a bit loud, but it wasn't a problem. Soaps and shampoo were in the wc, but no toothpaste. I'd rather have toothpaste than hand cream.
The location was very convenient and accessible and the staff was very accommodating. Our room was not ready when we arrived nor was it ready when they told us to return. The management responded with an upgrade at a reasonable rate and free drinks at the bar. The rest of the staff was also great. We enjoyed a bottle of wine in our room & the bartender opened our bottle without corkage fees, gave us crystal glasses to drink out of & even gave us some snacks to enjoy, all on the house! Overall a very great experience; we would consider staying there again! The front desk and housekeeping seemed understaffed. There always seemed to be a very long line to check in/out & ask questions. Rooms were not ready when promised although it ended up working in our favor as we received an upgrade & free drinks at the bar.
Perfect spot from which to explore downtown Amsterdam!
The hotel was well located near the central station and around the corner from the main shopping streets. They charge extra for the use of the steamroom. €10.50 per person is outrageous when you have already spent alot to stay in a Hotel that is only average for the money it costs.
The front desk staff was excellent. The hotel was a pleasant surprise. I was thrilled to stay in a room that was large, clean and very comfortable. Loved the robe, slippers and balcony with view of Amsterdam Centraal! The location was perfect. Hotel is historic so parts of it are older but for the location and price I paid I would absolutely stay here again. Also I ordered a pizza from room service and was amazed. It may have been the best pizza I have ever had!
Location, size of rooms, First room I had was below ground level. I'll never take rooms 134 - 138 again.
Great hotel in a great location. You are right in the center with a beautiful view. Excellent stuff and service. Great breakfast. Pricy but totally worth the price. Will definitely stay again !
Very good location, Nice minibar, Friendly staff I was not given a good room from the beginning. I lost too much time to give us an acceptable room.
The service was amazing! Roland was the best concierge ever. He really made our trip fabulous! Everyone was so friendly Nithing
The fact that the hotel is located in a central area. The hotel has very good facilities.
Location The breakfast that is supposed to be included is just teas and coffees. You have to pay extra for a cooked breakfast even if your room rate says breakfast is included. The radio in the room started playing on its own early in the morning for no reason, extremely loudly. When we called down for a porter to switch it off, it took him 10-minutes to stop it playing. This woke us up and we couldn't get back to sleep. The staff didn't seem to care about such a major inconvenience.
The hotel in general, the room, view, location, staff breakfast was too expensive and too poor
Comfort of room and helpful staff
The staff were professional and extremely pleasant. The location was perfect to see everything Amsterdam has to offer.
The position is quite good. The bed is very comfortable. The hotel is far from being a five stars level. Small rooms, old furniture, noisy, no complimentary services, poor level of service staff. The price paid is too high for what you get.
Attentive and courteous staff - lovely room with views over city - would definitely stay there again.
Its central location, its friendly helpful staff, its comfortable rooms and pleasant atmosphere and there was no language barrier.
Everything was of a high level No
This is a luxurious hotel located in the part of the Amsterdam. The service, the food and the staff were among the best that we have ever seen. We would love to go back there again.
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
The free use of PC and Internet access in the Swiss Office was great
friendly staff nothing
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
Atmosphere No curtain in the shower
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.