Recent reviews
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10.0
Friendly service and great bar and amenities. I love the in room dining too!
review from KAYAK -
9.4
As is almost always the case for a Westin, the hotel was clean and well-appointed. We had a corner jr. suite with a wonderful view of a small lake and a beautiful picture window. The only reason for the lower rating is that the mattress was one of the most uncomfortable on which I have ever slept. One of the things I love about hotel mattresses and bedding is that you seem to always feel like you are sleeping on a cloud because the bedding is so plush. The sheets at this hotel were scratchy and the mattress was much to firm. I tossed and turned all night and woke up with a sore arm and neck. Also, there was a rumbling sound all night that sounded like planes flying overhead (which is odd because we were nowhere near an airport), but it went on literally all night. I have not had this issue at a Westin before. Perhaps it was just our room as the hotel itself was wonderful.
review from KAYAK -
6.2
I liked the beautiful entryway downstairs and the view of the water Smelled like weed as soon as I arrived onto the property. Also, the rooms look very dated and could use an upgrade
review from KAYAK -
8.8
Liked the healthy meal choices in room although limited they were tasty Room service extremely slow
review from KAYAK -
9.4
The bar/restaurant was great! The staff was awesome!!! Some of the furniture needs updating and the concourse pool/pond need to be cleaned badly!
review from KAYAK -
8.8
I was in town for a weekend events during booked it late. Most hotels in the area were charging upwards of $200 a night. friendly and courteous staff, great amenities, great value for the location. I paid about half from comparable hotels and was still close to downtown. Television remote volume was stuck so whenever I'd turn it in, the volume would continually increase. Additionally, I tried calling the front desk about it and the in-room phone wouldn't work. It was a minor inconvenience. I didn't spend much time in the room during the weekend and didn't watch TV.
review from KAYAK -
7.4
Great staff, other than the TV everything was pretty modern and updated, very comfortable beds. TV model was rather dated, volume very limited, channel/menu guide not great. Chip crumbs from previous guest around bed area upon arrival, shower left something to be desired, also had some loose hairs around the toilet upon arrival.
review from KAYAK -
6.0
The beds are always comfy! There aren't any microwaves in a nice hotel as this! When I contacted staff to bring one up it took 35 minutes before I called and just cancelled the request because I was trying to hurry and eat before my meeting. I just ate my food cold. Also the second layer of sheets had old stains on them as if it was strategically placed in that order to hide them. I thought that was pretty disgusting and cheap! If you can't get them out, THROW THEM AWAY! At between 0830-0900 the cleaning lady comes banging on the door asking if I was getting ready to check out (check out is at noon). I was just getting out of the shower and half dressed.
review from KAYAK -
7.7
Rooms was spacious and floors were clean. The staff we met were helpful and courteous. The bedroom pillows and linens smells were not clean smells. The carpets in the hallways were old and worn. The decor is aging and in need of updating. Would say the hotel was more like a 3 star hotel rather than a 4 star.
review from KAYAK -
7.1
The location and hotel lobby are beautiful. The views from the room are nice The bedroom pillows and linens smells were not clean. I asked for new ones. Never got them
review from KAYAK -
10.0
I loved that it was surrounded by so many buildings which were so beautiful at night. We had a view of everything it was amazingly beautiful. It was far but it was worth it. If I decided time get another hotel I will definitely be booking this hotel again! Check in was quick and easy everything was clean and looked exactly like the picture! The only thing I didn't like was there was no cable because I love Watching tv at night.
review from KAYAK -
8.8
This Westin is great. Best hotel I've stayed at in Atlanta outside of downtown. It has the feel of a luxury hotel, but with a good price. We staued for two nights. Free parking is very close to the entrance. The holiday decorations were fantastic. We stayed on the 19th floor on the lake side and had a great view. Would recommend the lake side over the city side. Room was very clean as well as the bathroom. the king bed was comfortable with excellent pillows. They offer a late check out to Starwood guests for no additional charge. Also, they offered free water to Starwood guests, and entrance into the executive club, which had various snacks and drinks. The staff at the Savor bar and kitchen were very nice and knowledgeable about their menu. Overall the stay was very enjoyable, I would recommend this hotel to others. We were told upon arrival that with our room rate, internet was included. We were told to log in even though it said there would be a charge. The clerk said the charge would be waived when we checked out. Maybe he was referring to the first day only? We were charged for a day's internet upon checkout. Of course the person who told us internet was included was off the day we checked out. Also, as we walked in the door to check in, and out the door after we checked out, the door staff watched as we carried our luggage. They greeted us but did not offer to help carry our bags. There were four employees standing there just looking at us. Everything else was great, just be cautious of so called "free" perks and not so friendly hotel staff.
review from KAYAK -
10.0
We were in town for a college alumni party and the SEC Championship. The room was excellent and luxurious for the price. The location was perfect as was the access to public transportation downtown. The free parking was icing on the cake. Best overall deal I've had on a four star hotel. Nothing
review from KAYAK -
10.0
Very nice staff and amazing room with an incredible view No bags in the trash cans?
review from KAYAK -
8.3
Nice facilities, great location, very friendly staff First time in my life that I walked into a hotel room that had not even been remotely cleaned. It looked like the previous "tenants" had just left 5 mins prior. Also the chairs and napkins in the banquet hall where we had lunch looked like they had just been in a food fight....
review from KAYAK
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10.0
Friendly service and great bar and amenities. I love the in room dining too!
review from KAYAK -
9.4
As is almost always the case for a Westin, the hotel was clean and well-appointed. We had a corner jr. suite with a wonderful view of a small lake and a beautiful picture window. The only reason for the lower rating is that the mattress was one of the most uncomfortable on which I have ever slept. One of the things I love about hotel mattresses and bedding is that you seem to always feel like you are sleeping on a cloud because the bedding is so plush. The sheets at this hotel were scratchy and the mattress was much to firm. I tossed and turned all night and woke up with a sore arm and neck. Also, there was a rumbling sound all night that sounded like planes flying overhead (which is odd because we were nowhere near an airport), but it went on literally all night. I have not had this issue at a Westin before. Perhaps it was just our room as the hotel itself was wonderful.
review from KAYAK -
8.8
Liked the healthy meal choices in room although limited they were tasty Room service extremely slow
review from KAYAK -
9.4
The bar/restaurant was great! The staff was awesome!!! Some of the furniture needs updating and the concourse pool/pond need to be cleaned badly!
review from KAYAK -
8.8
I was in town for a weekend events during booked it late. Most hotels in the area were charging upwards of $200 a night. friendly and courteous staff, great amenities, great value for the location. I paid about half from comparable hotels and was still close to downtown. Television remote volume was stuck so whenever I'd turn it in, the volume would continually increase. Additionally, I tried calling the front desk about it and the in-room phone wouldn't work. It was a minor inconvenience. I didn't spend much time in the room during the weekend and didn't watch TV.
review from KAYAK -
10.0
I loved that it was surrounded by so many buildings which were so beautiful at night. We had a view of everything it was amazingly beautiful. It was far but it was worth it. If I decided time get another hotel I will definitely be booking this hotel again! Check in was quick and easy everything was clean and looked exactly like the picture! The only thing I didn't like was there was no cable because I love Watching tv at night.
review from KAYAK -
8.8
This Westin is great. Best hotel I've stayed at in Atlanta outside of downtown. It has the feel of a luxury hotel, but with a good price. We staued for two nights. Free parking is very close to the entrance. The holiday decorations were fantastic. We stayed on the 19th floor on the lake side and had a great view. Would recommend the lake side over the city side. Room was very clean as well as the bathroom. the king bed was comfortable with excellent pillows. They offer a late check out to Starwood guests for no additional charge. Also, they offered free water to Starwood guests, and entrance into the executive club, which had various snacks and drinks. The staff at the Savor bar and kitchen were very nice and knowledgeable about their menu. Overall the stay was very enjoyable, I would recommend this hotel to others. We were told upon arrival that with our room rate, internet was included. We were told to log in even though it said there would be a charge. The clerk said the charge would be waived when we checked out. Maybe he was referring to the first day only? We were charged for a day's internet upon checkout. Of course the person who told us internet was included was off the day we checked out. Also, as we walked in the door to check in, and out the door after we checked out, the door staff watched as we carried our luggage. They greeted us but did not offer to help carry our bags. There were four employees standing there just looking at us. Everything else was great, just be cautious of so called "free" perks and not so friendly hotel staff.
review from KAYAK -
10.0
We were in town for a college alumni party and the SEC Championship. The room was excellent and luxurious for the price. The location was perfect as was the access to public transportation downtown. The free parking was icing on the cake. Best overall deal I've had on a four star hotel. Nothing
review from KAYAK -
10.0
Very nice staff and amazing room with an incredible view No bags in the trash cans?
review from KAYAK -
8.3
Nice facilities, great location, very friendly staff First time in my life that I walked into a hotel room that had not even been remotely cleaned. It looked like the previous "tenants" had just left 5 mins prior. Also the chairs and napkins in the banquet hall where we had lunch looked like they had just been in a food fight....
review from KAYAK
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7.4
Great staff, other than the TV everything was pretty modern and updated, very comfortable beds. TV model was rather dated, volume very limited, channel/menu guide not great. Chip crumbs from previous guest around bed area upon arrival, shower left something to be desired, also had some loose hairs around the toilet upon arrival.
review from KAYAK -
7.7
Rooms was spacious and floors were clean. The staff we met were helpful and courteous. The bedroom pillows and linens smells were not clean smells. The carpets in the hallways were old and worn. The decor is aging and in need of updating. Would say the hotel was more like a 3 star hotel rather than a 4 star.
review from KAYAK -
7.1
The location and hotel lobby are beautiful. The views from the room are nice The bedroom pillows and linens smells were not clean. I asked for new ones. Never got them
review from KAYAK
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6.2
I liked the beautiful entryway downstairs and the view of the water Smelled like weed as soon as I arrived onto the property. Also, the rooms look very dated and could use an upgrade
review from KAYAK -
6.0
The beds are always comfy! There aren't any microwaves in a nice hotel as this! When I contacted staff to bring one up it took 35 minutes before I called and just cancelled the request because I was trying to hurry and eat before my meeting. I just ate my food cold. Also the second layer of sheets had old stains on them as if it was strategically placed in that order to hide them. I thought that was pretty disgusting and cheap! If you can't get them out, THROW THEM AWAY! At between 0830-0900 the cleaning lady comes banging on the door asking if I was getting ready to check out (check out is at noon). I was just getting out of the shower and half dressed.
review from KAYAK
