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Good value. Very nice room. Free parking was a plus. I've never liked resort fees. Confused about WiFi rules/possible charges so didn't use.
Great location for the beach and the convention center. Lots of nice restaurants, although with the downturn in AC, they are not frequently open. Atlantic City is a morgue. The hotel is really long in the tooth. I had an electrical outlet falling out of the wall in the bathroom. Paint was peeling from the ceiling in the shower. There was a round table but no desk. For a convention city, I would expect a desk.
The people were great, the staff friendly and helpful Great value Dirty and disorganized - changed room 3 times in 3 days for reasons unknown
Half of the bathroom lights didn't work, including those above the toilet and shower.
Hotel was clean Non-smoking room that smelled of cigarette, staff could of been a bit more friendlier
No surprises, no problems. Comfortable and close to everything: the boardwalk and other casinos. It could get a little newer but I'm not complaining.
Extra pillows. Changed my room without a problem. Staff were kind. Room was spacious and what we needed. Double charged for parking. First room was smoke smelling, phone didn't work, and NOT a "quiet room" (right next to elevator is quiet room??). 2nd room was better. Wifi was extra charge but was told would be free. Very expensive
The water pressure in the shower. First off they overcharged me. I paid for my room in full here on Kayak and then they hit me for more fees (RESORT FEES) on check out. Secondly the place is just the biggest dump. Stuck in the 70's. I wanted to barf.
Food was great. It was fun and mistly clean. Room service menu was very limited. Had to call 3 times for room service and was told i couldnt irder off normal menu had to use limited menu because casino was cutting back.
Guy Fieri's restaurant was awesome. Amazing food and staff there. Request a table with a view at restaurant it's a great view. Our Room had a beautiful ocean view as well. Check in is horrible. 45 mins on line on a Saturday. We complained and were told it's like that every weekend. Almost missed our dinner reservation because of it. Stressful way to start. The whole lobby and casino smells horribly of cigarette smoke. There is terrible separation of non smoking and smoking sections. This really was a bad issue. Rooms not bad but not great. If you get a really good price it's ok but we spent almost $400 a night and DEFINITELY NOT WORTH THAT. Go to Borgata for that price instead. Lesson learned for us.
I liked the service when I checked in. They provided a cot for my room to accomadate me and my family. I didn't like that there is a $5 charge per person for the pool. If I'm a guest it should be included with the stay. I moved the table and there was crumbs left from God knows when. They should clean better. The rooms need to be updated. The elevator was also annoying putting the key in to get to your floor.
Check-In person was terrific. She was so apologetic when our room was no ready yet and she had to spend some time working things out, finally moving us up to a suite ;-) Speaks well to their customer focus! All was great!
I liked that we can go outside right to the beach and rides . I liked the security guard checking everyone's room keys before you can get to the elevator. The staff is very polite. The bathroom is very spacious and clean. The beds are comfortable too. Check in is late. We requested an early check in because our daughter needs to nap after going on the beach and before our 6:oo dinner reservation . Also a sign that there is a food court would be good to put in the lobby. Did not realize it was there.
Beds were ok The bathroom was outdated. Bathroom floor blue tiles and shower curtain were dirty. Carpet floor looked dirty. 2 dusty closets I WAS DISAPPOINTED
The room was spacious The entire hotel to include the non smoking floor smells like Cigarettes
Beachfront access, on the boardwalk, good parking, excellent staff. Old, worn-down rooms and bathrooms. Bath instead of shower. More expensive than the one next door (Taj) which is a much nicer room, floor-to-ceiling windows, modern, updated and cheaper.
I liked the room. I liked the casino. Elevators are nice. Bathrooms too. I liked the ocean view from my room. I don't like the Parkin garage. N checking area is confusing. Not a lot of food options in the casino but not bad.
Restroom is not clean,reservation is not the right amount,noise all night
Located directly on the boardwalk and beach. Plenty of restaurants within a few mins walking. New bathrooms. Rooms were comfortable and were inexpensive. Ocean views from the room. Would definitely recommend. Really enjoyed our stay here. Perfect getaway for a few days for adults. I would not advise bringing children. Besides the beach and the pier, there isn't much for children to do. The room decor seemed a little dated, but that was the least of my worry. There was a mouse in our room (not that a mouse would hurt anything, we just didn't want it to get into our suitcases and food) and the front desk was more than willing to switch our rooms. Not that I was worried about it, but I figured there may have been a little compensation, but we can't control nature.
Casino hotel on the boardwalk is what this place has going for it. This hotel is next to the Taj Majal. Not as many gaming tables and slots as the other hotel casinos. The fast food did not settle well either time we tried it (pizza place and soup place. BOOKED A KING SUITE AND WAS GIVEN A QUEEN WALL BED. Same price as all the others, but less for your money.
Close to everything we wanted to do Requested rooms together, they said it would be a problem...they did not keep that promise.
We booked 2 rms. for a wknd. party of 8. Had a great stay! The staff were pleasant and helpful everywhere we went. Live music at Margaritaville on Fri. night was awesome with good food and great drinks.The pool and pool bar Sat. afternoon was fun and friendly. There's so much to do in the area- we went parasailing, spent time on the beach and Boardwalk, and went to the beach bars and a couple of nearby casino clubs (we didn't sleep much!) Resorts was a great base for our weekend with plenty of space in the rooms for all of us and plenty of on site options for food, drinks and music.
Location , all activities , No promotions or comps that would make me stay here instead of another hotel
Nothing Was screwed out of the King size room in the ocean tower that I chose specifically to be near friends in that tower in a king bed. Was given a queen bed in the Rendevous tower, far from our friends. Our bed was only a queen. For $53 PLUS the $20 in taxes PLUS the $10 resort fee- I feel ripped off. Don't let people book rooms if the hotel doesn't have them available!
the water pressure absolutely terrible!! how do you expect a person tp take a shower under trickling water?
The Chelsea main tower location was clean and the valet staff was nice. The halls and elevator are very dated. The weekend rate was way too expensive for the overall condition of the hotel.
Walking distance from boardwalk and casinos. Nice view. Comfy bed. No coffee in room. Toilet paper holder fell off wall. Hallway needed much improvements. No adjustable shower head. Most common areas were closed, for renovation ahead of summer season.
The shower had no water pressure and there was no hot water
Friendly staff Things were falling off in our room that heater broke while we were in there the door wouldn't open with the key card ever lots of sounds in our room coming from the air vents loud people in the hallways at all hours of the night the smell of marijuana in the hallways somebody was jiggling are knob we had to evacuate not a good stay
Location is great Hotel manager was extremely rude and unaccommodating. Hotel room was old unkept and dirty. For almost $400 a night that hotel room should've been pristine.
The comfort was second to none n cool decor. TV was terrible n nothing to do in that area except the Trop. Was never told in advance about security deposit.
The facility had great access to the beach, a beach bar, and a relaxing roof top pool with bar. Rooms we're a good size. Staff members were not very welcoming. They weren't mean or rude, but didn't seem like they enjoyed their jobs or the guests. Older hotel so not many elevators, but what made it worse was when the service personnel put the elevators on hotels on hold during the busy mid morning. The hotel needs renovated badly. The hallways had stains on the carpet and the walls looked dirty. The rooms had damage to ALL the furniture which is weird because they make you put down $125 security deposit if damage is done. Sooooo if people are beng charged $125 when they cause damage then FIX the damage! Not staying there again. I'll pay a little extra to stay at the Tropicana.
I love the room it was clean and comfortable
The room smelled like mold and cigarettes and we were on the non smoking side. The room door was not sealed good so the wind in the hallway made it seem like someone was trying to get in, so we had to place a folded piece of cardboard in the crack of the door to stop the noise. The shower head sprayed so wildly I had to shower with my back to the shower head which wet my hair up. Smh! Not a good stay!
The lobby and rooms were just tired. Bed was comfortable with nice bedding but the decor needs updating. Everything was clean. No coffee maker in the room or free coffe in lobby was disappointing. Seems that is standard in most hotels now. We had almost no hot water both days.
My husband and I loved the fact that the entire hotel is non-smoking. We were right next door to the Tropicana which was very convenient. it was nice leaving after our stay and not having to walk to a smoke-filled casino to do so.
No balloon And if you bring a cake, you have to pay 2.50 per person to eat the cake you brought They kept bring drinks we didn't order My friends couldn't be sitting first they wanted to surprise me, they had to wait outside the restaurant The food was good but very disappointed over all
Liked the location on the AC boardwalk. Knew it would be worth the cost Spacious rooms, clean, decor food
I always stay here when I'm in AC. it's close to the beach, has shopping and food options inside for the rainy days, its own movie theater and gym and three night clubs!! That the Night clubs are weekend only. so during the week you have to venture out to party.
We stayed at Havana tower For 4 days with two queen bed, coffee maker, and a small refridge. New and clean room. We only wished there is a bathtub in the bathroom and a microwave oven in room. We wish there is a bathtub in the bathroom.
The Havana tower was all newly renovated and beautiful. It's farther to walk to the beach than the new section.
Rooms show weariness
The hotel was so beautiful with lots of restaurants and bars..we stayed in the Havanna tower which was newly renovated. Will stay here again.
The shops and restaurants. I did not like the way I was treated during the check in, I had previously requested a double bed non smoking room but instead, I was given two chices: a double bed smoking room or a king bed non smoking. I paid a high amount of money for two nights to have my nice sleeping on a roled bed. The front desk person processing my check in was not necessarily in her best mood at that time. I was not asking for a favor, I was just demanding the service I was entitled to and the one a customer deserve. Thank you.
Doesn't worth $600 for 2 nights.. you must pay for something that worth it. First of all beds are so old and rooms are not clean
Everything The view outside my window was horrible.
Leaving Smell of room,cheap amenities in room,inadiquit lighting in room
i love the balcony and the closeness to the boardwalk our phone in our room did not work, this alone would not cause me issue, what caused me issues was the 6 person brawl that occurred at 4am, and when i tried to contact the front desk to notify them the other patrons were screaming for help and the police to be called but the phone did not dial the front desk or 911, i luckily had the hotels business card in my wallet from my check in, but when i called the front desk, no one was sent to deal with the other people, nor did the police ever arrive, as i asked the front desk to contact them for the woman crying and begging for police, in the end about 10 minutes later the noise stopped but we were unable to return to sleep
Nothing to like Room was in need of repair and good cleaning. We were also woken up about 10:30 pm the day we checked in to the sound of mice eating our food. We informed the front desk of the issue and that we wanted to leave! The manger would not even refund our money in full! Do not recommend a stay here!!!
Nice, relaxing room close to everything... Good breakfast every day.
I liked the proximity to the boardwalk. The breakfast was terrible. The coffee pot was empty yet it was still breakfast time. For a 2 star hotel I thought you were over priced. The hotel is very old. Needs to be updated.
Hotel smelled in the lobby and the hallway but was located just a few steps away from the boardwalk. All I needed was a place to sleep and this hotel serviced my needs. If I was going for comfort, cleanliness and luxury I would have hated my stay here but for what I needed it was ok.
Extremely close to the beach and Boardwalk and free parking. Staff was pleasant and made sure all free breakfast items were stocked and refilled when empty. Our room was clean, cool and comfortable for the small amount of time my husband and I were actually in the room. Our phone and coffee pot in the room didn't work. However, we didn't complain, so for all we know they would have made it right while we were there. The breakfast was free, so it seems a little trite to complain about variety, but in the interest of informing others who may stay here just know that it was a choice of raisin bran, frosted flakes, oatmeal, or toasted bread.
Freindly staff, clean, Lamb breakfast bar but it was OFF season in Atlancic city
Staff were helpful for the most part. They did what they could to help out and address customer concerns. The quality of rooms was fine for the price paid and the location was quite good, close to the boardwalk. The Internet connection wasn't very good. The breakfast was quite mediocre also. Overall, the building looks worn out and needs renovation. Otherwise, not bad!
It's good for one night stand. Very old, strange people walking around parking lot.
i guess you get what you pay for , one of the staff members was rude on his phone the whole time was trying to ask him questions he'd just look at you and go back on his phone . No microwaves in the rooms had to use the Not so clean one in the lobby . Cont breakfast was stale. THE BIG BED and location was the best part. The shower was dirty there was hair left in it and molded ceiling .
The hotel looks old and beat up, and it is, but our room was clean and the hotel fulfilled its purpose of being a place to sleep. No bugs, no cigarette burns, no dust bunnies. Sheets and towels were clean. A good deal for the price, especially since it is steps away from the boardwalk. Beat up furniture, not enough electrical outlets, facilities were run-down, staff less than courteous, parking less than ideal.
Location is convenient. Breakfast area in lobby is crammed and refridgerator in room froze beverages. Hallways smell very bad - mold, cigarettes, etc.
Hotel is close to the AC boardwalk and casinos. The room was clean and comfortable. The parking- not enough. We paid the hotel accross the street to park the car so that it was only about 1/2 block to carry our bags.
There was people nocking at our door at night and morning Our next door neighbors were rob They stolid there car and stuff of the room and there were no damage to the door
For the price it was fine!! The room smells like cigarette and was a non smoking room.
It was affordable. didnt feel very safe had a late check in and front desk guy was sleeping with a bat next to him.The bed sheets had like black dots on them scared it was bedbugs but didnt wake up with bites and the shower the water dripped all night leaving a rusty drain and rusty wall under faucet. Didnt like how when we got to our floor the bed were right next to window knowing the guy was sleeping.
Location Dirty, the bathroom had hairballs in it, room was dingy and dark, no blankets just a bed spread that was probably never washed, loud basically crack motel.
Close to the casino. It was clean, just what i expected nothing fancy but decent. Says free parking. No parking available at the hotel had to park somewhere else.
Nothing Everything dislike
It's walking distance to the casino. There was no parking. Desk guy moved his car and demanded 10 dollars cash! Holes in the wall, shower was beyond gross, dirt everywhere, big cracks around door so the wind just blows in, the bathroom had peeling fixtures, and even the steps and outdoor walkway were sticky with something gross. I only paid 80 bucks but I might as well slept under the boardwalk.
THEIR WAS BED BUGS, have video proof. Place needs to be shut down. Disgusting
. Only because it was cheap A lot of characters hanging around not a good look at all .. My first time there so I don't if it's like that all the time .. And they charge for parking .. Which I think the was front deck guy come up money .. Pulling that stunt all night and if you move your car you may have to park a block away if your parking space gets taken .. Smh
This guest did not leave comments about this hotel.
The location, located right across the street from Tropicana and by the boardwalk. When we arrived, the older gentlemen who seemed like was maybe a manager or supervisor of some sort was extremely rude not only to me but the another staff member. Not cool yelling at staff even less cool in front of incoming guests!
The balcony & location Would have rather paid less money for the side view and get a bigger hotel room with the 2 double beds.
This guest did not leave comments about this hotel.
Staff was friendly Decore was dated and old.
This guest did not leave comments about this hotel.
Very comfortable bed with nice clean sheets. Old carpet and damaged furniture. No privacy on balcony.
Location. The owner of the hotel was very angry to the point I thought he would get violent when I asked for my car. I paid to park in a lot next door so not to have to deal with him again. My room key did not work and the owner screamed at me for that as well.
Horrible experience. Would like a refund. Did not stay at the hotel.
We decided to stay in another night and they were going to charge us $--- more than we paid the previous night. We took our business elsewhere! Pretty disappointed!!
The view of the ocean and the balcony The air conditioner could hae been a little cooler.
The room itself was a good size, clean and very comfortable beds. SO MUCH HONKING! Literally, nonstop honking from cars at the corner the hotel sits on. ALL NIGHT LONG. It's like honking will actually make cars move? I know that this is something that the hotel itself can't change but seriously I will never recommend anyone to stay here. Also, this is definitely a hotel that people come back to after partying. You can't hear ppl in other rooms, but holy crap can you hear them perfectly when they are outside.
The room was clean, beds were comfortable. Location was great, right next to the Tropicana and a Jitney stop. Since it was January we didn't go on the boardwalk but it is a block away so it would be convenient in the summer. I also felt safe because there were multiple cameras in each outdoor hallway. Didn't get up early enough for breakfast so I can't comment on that. No bed bugs or other critters like I've seen in other reviews. The guest policy. If you wanted to have a friend in your room for any part of your stay, even just to hang out for a small period of time, you had to pay for them. Parking lot was small. I did not park here (parked at the Tropicana), but it looked like you would get parked in in certain spots.
TV selection Proximity to the casinos Complimentary bath item (forgot a toothbrush)
The room was clean and roomy and the staff was very helpful. I had a wonderful time. Excellent price and location. Nothing
The place was close to the beach and board walk, staff was friendly, hotel itself was comfortable and clean. Terrible restaurant! Went there for breakfast- I've never seen someone mess up an egg so badly! Staff was extremely slow! Overall it wasn't a big deal, and they were very nice. Oh, and the drinks they served were awful!
Tv did not work, should have received a refund
Across from Boardwalk, close to casino and shopping centers. Room was clean. Minor maintences needed in room, refrigerator was not cold, ventilation was not working, iron and ironing board needs replacing, toilet flushes like it was going to overflow, and only 2 out of 5 elevators was working, took 20 mins to sometimes catch one.
Liked everything about my stay at the hotel. Nice big spacious rooms. Good value for money. Very close to the beach. Lobby area had a weird smell. Restroom in the room did not have a fan.
Used a spare blanket from the closet in the room and next morning woke up with sand all over myself and the bed. Called in the morning to report the issue, room was made and sand and dirty blanket were born left in room. Called again in the evening and sand was finally taken off the bed but same dirty blanket was left in the room. Finally at around 9pm a new blanket was given to me and I was told that the spare blankets in the closets were not replaced unless asked by the guest. That is disgusting.
Great location mid board walk. Loved the art gallery. Coffee machine didn't work. House keeping was often late in the day and pretzels from the last guest never made it into the vacuum. Parking charge is excessive but known up front. The resort charge is not presented upon arrival and a negative surprise at the end of the stay. The bathroom was functional but not in-line with the room remodel (missing faucet buttons, loose shower head).
Whatever the hotel is missing, walk across the connecting bridge and get it at Ballys. I loved the pool and deco throughout. I felt as though there was not enough lighting in the room. I wasn't satisfied with the lack of bedding but after adjusting the thermostat it didn't matter.
nostalgic and classy our fridge didn't work, but they replaced it immediately. the ice machine in the hall didn't work, had to go two floors away for ice.
AC kept returning quickly to auto mode and setting the temperature higher than comfortable.
The king size bed The bathroom was small
Parking was easy. Early check in and late check out no problem. Clean room. Great breaakfast. Price! All good. Ladies at front desk were nice. Low season hotel was empty. Easy access to Ballys casino!
It was near the water. Check in was horrible and took forever. It was overcrowded and not enough people at desk to accommodate everyone. The room was very old and dirty, as well as the bathroom. The Annex side of the hotel is an old hotel that does not fit with the Chelsea. I have stated at the Chelsea several times bit never the Annex. The should be 2 separate hotels. ..
Old bathrooms. Dirty hallways.
I like nothing in this hotel dirty room and bed sheets, blankets had blood on it I checked out that hotel right after 30min check in because don't like the room and has blood on the blanket,and when I talked to the front desk person she said they didn't have any other room available and they charged me 1 night stay even I checked out after 30min
The hotel room was clean, and neat. For the price you can't beat it. The diner on the first floor was really great for breakfast the next day. The hallway smelled awful when we first arrived which gave us a bad impression but the rest of the stay was fine!
Absolutely nothing!! Room was disgusting...outdated! Nice hot tubs but had to pay for them. Ridiculous!! Everything...bathroom was gross. Laminate peeling from countertop. Drawers to dresser wouldn't close. DIRTY! ! FLOOR WAS GROSS! VIEW SUCKED! Couldn't check in computers down. .. 2 hours later we went back got this terrible room...demanded a refund and left. 1st day of vacation ruined!
I was holding my breath as I had read so many reviews of it being dilapidated and smelly. I moved from the Days Inn next door which was exactly that. My room at the Annex ended up being perfect, just like the pics online. It was super clean and comfortable. Great that they shared the 2 pools with the Chelsea. I loved it. Well my door didn't exactly fit on the hinges. You had to slam it hard for it to lock and even the it wasn't fully on. Guess you can't have it all. ..Also whats up with the fitness center being $15?
The bedding was phenomenal!!!! Price great and location right next door to tropicana and 3 seconds off the boardwalk. Walking distance to 7/11 and dunkin donuts which was great to have at 5 am hunger strike.
The only thing positive about the room was the bed. The bed was clean and comfortable. The room was gross. There were knuckle punch mark in the wall as soon as I walked in. the paint job was sloppy. The furniture out dated and marked up. bathroom counter top falling apart. Hair in the tub. Floor molding missing. lighting in the room was dark. No full length mirror. Only mirror was in the tiny bathroom. Chips of wood missing at bottom of bathroom door. Cheap hollow bathroom door. No fan in bathroom. The walls are paper thin. You can hear your neighbors clearly. Drinking water cups were plastic and not new. They had been used.
Lights off by elevator.
Location Old and dirty
Location, clean, hip, Hot water was tough to adjust in shower
It's next to the Tropicana This place is just a dirty motel. Carpets weren't vacuumed. Dust on all the services. Bathroom floor was filthy. There was dirt, grime, and trash pushed in the corner between the sink and toilet. I questioned if we should even sleep in the bed. Woke up and realized there was lipstick on the pillow. Not mine, don't wear it. They canceled the reservation of one of the couples that was with us. Then told them the only rooms they had available were single bed rooms, which I'm convinced they did this just to get more money out of them because we would have taken a double bed room and has them stay with us. Another couple in our group didn't make reservations. When they got there after us the only room they had was two beds. That's a funny coincidence. We have stayed here years in a row, but I think this will be the last. The lack of cleanliness and and pride in the hotel is not worth the cheap nightly rate.
That it was cheap It wasn't to clean dirty towels
Front desk staff very friendly and help full. Small complex. The location of El Dorado is great is very close to boardwalk but I wouldn't recommended to a friend. I didn't like carpet it seem super dirty. The whole complex in and out needs a remodel soon. We over paid that's for sure.
Proximity to casino Everything
Loved that the hotel is a block from the beach and across from Tropicana Very basic. Definitely worth it if the purpose of the stay is to explore the surroundings. It will not give you a hotel experience