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value for money
The location was good for my purposes. The bed was comfortable and the romm was a good size. Bathroom had black mould around bath, smelled damp probably because the extractor didn't work. There was no phone in the room so when I found out that the TV wouldn't work I had to go to the desk to ask someone to fix it.When I filled up the registration form there was a space to request a newspaper which I filled up, at the same time saying to the girl on the desk that I would like a Telegraph. In the morning when I asked for my paper I was told they don't provide newspapers! The adjoining restaurant was mostly fast food and provided nothing for a healthier diet. Breakfast was also disappointing although the bread was delicious.
Easy to find from m5. Simple pleasant rooms. Fantastic children's play area. Good bar area that was tolerant to our late arrival with a small child.
Some of the staff were friendly and obliging. Being forced by a reception phone call to check out at 10am is not my idea of a comfortable experience.
Good large rooms and very comfortable. The food in the restaurant was truly awful - I wouldn't eat there again.
some of the staff were very friendly and helpful, and it was close to an important appointment next morning, breakfast was good but some items were cold, i mean cold.and no staff to tell. basic set up, needs the black silicone round the bath replacing with some white to match the bath, room are tired and dated, needs make over, didnt eat in the pub, hungry horse menu dont do it for me sorry, went into cleavdon, lovely places to eat there. lot of contractors stopping here, so was little noisy at closing time.
The noise from the room above at 5 oclock in the morning with their TV. Which resulted in my wife not being able to go back to sleep so we left for home even before breakfast.
The bathroom was damp and smelly. Leaky shower tap. Mould on tiles around the bath.
Quiet. The chips we were served were probably the worst we have ever tasted, we could not eat them, probably oven chips, disgusting. Even though we arrived quite late, when we walked into our room it had not been prepared. The bedding was still on the floor etc.
The price. One of the bedroom windows wouldn't lock. There was black mould in tiles in the bathroom. The toilet wsan't clean. There was no information in the bedroom about how to make telephone calls, where breakfast was etc. The receptionist was unable to get me a taxi from the hotel to the venue of the event I was attending. I ended up walking.
I didn't expect as much a nice hotel for the price only went for one night with a friend to do a bit of Xmas shopping, we were both pleasantly surprised I would definite go back and highly recommend x