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Close to city centre Lack of parking, all nearby car parks full, including Joihn Lewis. Overheard other guests bitterly complaining about this situation.The hotel is not cheap to stay at, one would asume that an there would be an arrangement in place.
Rooms were lovely with great views over the city.
Location, comfort A swimming pool would have been a real benefit
The room was lovely, plenty of room and the breakfast was excellent.
Room had great view, really clean and well kept. Lack of beverages available in room.
The hotel was very well situated and very clean and comfortable The service in the bar and the resturant was very poor and very slow due to a severe shortage of staff, we also found the bar very expensive and were being charged different prices every time for the same drinks.
car parking facility was too small. On the first night the hotel carpark was full and we drove for 1 and a half hours to find another overnight one. We had to get a taxi back to the hotel.Simply ridicuolous! We are frequent travellers and have stayed in numerous hotels around the world and in all that time I have never stayed 4 * and not had some kind of biscuits with the tea &coffee facilities which only had a enough milk for 1 cup each in the morning. Long queue of people as we checked in with only 1 desk open even though there was staff present.See trip advisor for comments.
Room fab, breakfast / eating area fab, hotel generally nicely laid out and very modern. Queuing at reception to check in. Hotel should have a few more desks / staff ready for when lots of people arrive at once to check in. Probably waited 10 to 15 minutes. The price of the room!!! Very high and had no choice but to pay as attending u2 concert at Millennium Stadium. I think that the hotel would know they would be full and could have perhaps not charged the premium rate to ensure we all returned again. Now we will book up early to avoid having to spend so much money for just one night.
Good location nice breakfast bathroom and good size room room looked a bit tired and and not enough tea and coffee Parking spaces very small
Very good but slightly expensive.
Amazing hotel, lovely staff, free upgrade to business class on top floor with amazing view, cosy bed, great food- fantastic stay
The location was good for our needs.
Great staff, location and the room has everything we wanted. Good leisure facilities. Had a lovely evening drink on the decking area in the sun. Drinks in the bar were very expensive but to be expected from a hotel. We didn't have breakfast included but crossed the road and had a great breakfast at Bills.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
very friendly and help full staff, great location will stay there again.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Well appointed room with all of the amenities we needed. None noted.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Excellent location, excellent service, excellent hotel
Friendly and helpful staff
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
Location, cleanliness and very helpful staff. None.
Central location, nice inside with some welcoming features. Room service breakfast was worth the tray charge. Room was small, kind of what I'd expect in central London, with nowhere to put our trays for the breakfast in the room.
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
Very good service-excellent cuisine-well equipped room. Room rather crowded -not much space to move.
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Very nice hotel, great location, great service Tv awkward to work!
The staff are really great, it's in a great location for shopping, clean and comfortable. Will stay again!! .
A modern hotel close to everything. Well maintained and a friendly staff
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
Staff friendly manner Only one roast on a Sunday lunch!!!
Great location next to Cardiff Castle. Room was very clean and comfortable. Room was very noisy, plumbing noises all through the night.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
The friendly staff and clean room all in a very central location.
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
Room service meal was good Too many extras, especially breakfast.
Enjoyed the fact that it was within walking distance to some interesting places (castle, museum, Sophia Gardens) and Queen St shopping centre. Didn't like the noise of the streets bars but i was in a room on the wrong side of the hotel, a busy main rd was quite noisy but that wasn't a reason to complain.... Overall i thoroughly enjoyed the stay as did my friends
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
Beautiful hotel with the best staff
This is a good hotel with good facilities and excellent staff.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
friendly helpful staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
location and friendly staff
High standards but very laid back and relaxing
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
the excelent service provided by staff the bedroom was cold.
Very average hotel and certainly not value for money Located bewtween two busy pubs, no cooked breakfast served after 09.30hrs, rooms small
The location was perfect, in the heart of the city, easy access to all places of interest, and only a few minutes walk from the train/bus station.
I like this hotel everything was perfect, location, staff, room
Good friendly service
Despite the contemporary design the rooms are very comfortable. I had one of the best nights sleep I've had in a hotel room for a long time, which was a pleasant surprise considering I spend a couple of nights a week in hotels on business. The hotel seems to be in the middle of refurburbishment at the moment (November 2010) so access to the hotel is confusing and doesn't initially inspire confidence in the forthcoming stay.
Nothing Poor customer service overall
Air conditioning vent (ceiling) was leaking water on to the floor. This was a highly dangerous situation. A slipon this could have proved very serious. It did mean having to turn it off and open the windows, which of course led to a great deal of noise from outside.
Nice to pampered and having a short break Going home
I liked the room it was comfy although it took a while to work out how to work the heating so woke up very cold the first morning. The heating confused me and I couldn't find instructions
the location, the breakfast and the chap showing guests in for breakfast I didn't like the room it was very dark with the smallest window I have ever seen (which wouldn't open) also didnt like how long it took for reception to deal with a problem that we had with our bathroom after 1/2 an hr of waiting I had to go down to reception myself
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
helpfulness of the staff
close to the stadium
The staff were so friendly and helpful and the rooms were spacious and very clean.
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
The location, breakfast facility, room facilities, good staff with exception of reception staff. The WiFi did not work in the room. The hotel declined to issue invoice as it was booked by Get a room agency and they issue electronic invoices in US dollars not suitable to claim from the company you work for in the UK. They should arrange the invoices in pound sterlings for UK hotels.
all the above n/a
room size was good, staff were very friendly
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
Clean & modern, good shower, comfy beds, bar reasonably priced Only 2 small towels in room, breakfast plates were tiny
Easy booking process...Excellent stay in the hotel... Excellent food...the staff went out of their way to help us when we asked about Cardiff...how to get about.. Where to go... Things to see and do...nothing was too much trouble for them...
location was good. Bathroom smelled very badly of mould and mildew. Unacceptable at the price really.
Above average facilities/equipment - couldn't fault bed, bathroom, curtains Poor choice of food at breakfast, not enough tables
Clean, friendly and helpful staff, good food The airco did not work in our room
Value for mney clean Asked for wake up call and never received at check in was told you only had my first name and yet I had paperwork with me that you had emailed to me prior to my visit and it clearly stated my full name
very covenient for shopping,theatre,rugby.staff were helpful and friendly.room was nice and quite at night. poor selection of bar products.
Central location handy for shops and restaurants. Good location for sporting events and concerts as well Noise from railway
Location is perfect easy to go to city centre.its just otherside of Cardiff International Arena.I went to music live so easy and safety,I enjoyed very much.Room and Bathroom are really nice and clean,comfortable to stay.I really appreaciate their hospitality and exellent service.thank you so much. not really big issue but,if there is hair drier in bathroom,would be great.
Good centrally located hotel with modern, clean facilities providing all that was needed as a base from which to attend a Rugby Test at Millenium Stadium. Inadequate staffing. A single worker was expected to run the bar, take orders for the restaurant and be the sole receptionist for arriving guests. Long delays and many people gave up waiting to be served while worker struggled.
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
breakfast noise coming from next room stayed before no problem
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
Location, reasonably priced & good breakfast included
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
the bar was shut all evening and did not open we had to go to another hotel for a drink
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
No gluten free food available
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
The bar did not stay open
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
The staff made you feel welcome, breakfast was very good due to selection, speedy service and unlimited food. the hotel overall was like a bad fawlty towers. Decor, everything was shabby and outdated, has great potential as the buidling has got character, the location is brilliant. suprised that the rooms had brand new flat screen TVs and wifi installed. due to the staff being exceptionally warm and informative far outweighed everything else.
Warm and welcoming staff, very helpful, decor of hotel and room worn, but clean. Good breakfast.
friendliness of staff and the breakfast the decor
Very good staff all round Beds in rooms
Friendly courteous staff The bed was very cramped and uncomfortable.the room was only big enough for a single
Location brilliant!! They would only let me book for a 2 night stay as the rugby was on but I only wanted 1 night so it worked out really expensive for a less then adequate stay
This is a good hotel the location is good and the music is great. WiFi is free and excellent. Everything works and is as expected. Nice people too. The decor could do with a big refresh.
Good staff Rooms a little tatty Stairs
The location. Uncomfortable beds; lots of stairs but all good exercise.
The reviews on Trip Advisor are hilarious! The location is great, and I can imagine it'a good value for money most of the time but because everything was so full up the weekend we stayed we paid quite a lot of money for the experience. It's terrible: falling apart, pretty dirty and needs a lot of work done to it.