Overview

Sheraton Grand Chicago

301 East North Water Street Chicago, Chicago, IL 60611, United States
+1 312 464 1000

Rp 2,053,334+

Overall guest ratings

8.4/10 Excellent
Based on 3,478 reviews

Review highlights

  • 9.3
  • 8.6
  • 6.4
  • 6.4

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    Based on 3,478 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "97% enjoyed the restaurants & bars nearby."
      9.4 "Easily accessible by car, said 94%."
      9.2 "City centre within easy reach, said 92%."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.6 "Management was excellent, said 86%."
    • 7.2 "Good pool."
    • 7.0 "Nice rooms."
      6.5 "Only 65% said rooms were clean enough."
      5.6 "Only 56% said rooms were big enough."
      5.9 "Only 59% thought the shower was ok."
      6.3 "For only 63%, the tv was ok."
      5.0 "50% thought the kitchenette was ok."
    • 6.9 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 6.4 "Bar is ok."
      5.0 "Bar service was average, according to 50%."
    • 6.4 "Vibe was decent."
    • 5.7 "Food is average."
    • 4.3 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 3.7 "Value below average."
      4.2 "58% thought it was overpriced."
      4.9 "51% said the breakfast was too expensive."
      1.1 "The price was too high for 89%."
      0.0 "100% said beverages were too expensive."
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    Overall rating

    8.4 Excellent
    Based on 1,599 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 7.1 "Good pool."
    • 6.9 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.8 "Only 58% said rooms were big enough."
      5.0 "50% thought the kitchenette was ok."
      5.6 "Only 56% thought the shower was ok."
    • 6.8 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 6.6 "Vibe was decent."
    • 6.0 "Bar is ok."
    • 5.4 "Food is average."
    • 4.1 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      4.0 "60% thought it was overpriced."
    • 3.4 "Value below average."
      4.0 "60% thought it was overpriced."
      4.5 "55% said the breakfast was too expensive."
      1.5 "The price was too high for 85%."
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    Overall rating

    8.4 Excellent
    Based on 1,425 reviews
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.2 "92% liked the proximity to shopping."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 7.0 "Good pool."
    • 6.5 "Vibe was decent."
    • 6.5 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.3 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.2 "Only 52% said rooms were big enough."
      6.0 "For only 60%, the tv was ok."
    • 5.5 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
    • 5.4 "Breakfast is mediocre."
    • 4.3 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 3.8 "Value below average."
      4.2 "58% thought it was overpriced."
      4.8 "52% said the breakfast was too expensive."
      1.1 "The price was too high for 89%."
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    Overall rating

    8.4 Excellent
    Based on 173 reviews
    • 9.2 "Terrific location."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.3 "Good cleanliness."
    • 7.0 "Nice rooms."
      9.8 "98% thought the view was good."
    • 6.2 "Vibe was decent."
    • 6.1 "Food is average."
    • 3.3 "Value below average."
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    Overall rating

    8.2 Excellent
    Based on 278 reviews
    • 9.1 "Terrific location."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 6.7 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 6.0 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 5.7 "Vibe was decent."
    • 5.7 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.8 "Only 58% said rooms were big enough."
    • 5.4 "Food is average."
    • 5.2 "Breakfast is mediocre."
    • 4.3 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
      3.9 "61% thought it was overpriced."
    • 3.5 "Value below average."
      3.9 "61% thought it was overpriced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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