This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
Locality to the city centre; excellent cleanliness
It's very central
Big rooms,good location.
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Helpful friendly staff. Food very good. location ideal for getting around.
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
Good weather good staff very helpfull nothing to much trouble No
No hotel car park location was good, as were the facilities
We did not book breakfast and found it quite expensive on a one off basis
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
Close proximity to town centre and Christmas market Nothing!
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
Just a brief overnight stop but food and service excellent
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
Large swimming pool. Great breakfast. Far from the city center.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
very spacious room, very clean
friendly staff, good location, faultless service.
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
make cafe in the room and good breakfest
it is a normal standard of holiday inn hotels: spacious comfortable rooms, rich breakfast served until 11am, good location very close to ubahn station (take a tram to the downtown -15min; tram U47 + bus 440 to/from airport - 25min); tea/coffee available in a room; very nice personnel
Clean and comfortable, well situated. Good breakfast. It was very difficult to get out of the parking. We had paid the parking for three days in advance, but every time we should leave we had to go to the reception for o new card.
it was a little to far from the town
The hotel is very quiet and cosy. The clean the room is daily. The breakfast is not very complicated but we found all that we like it for a breakfast and every morning was pleanty of quality food. The hotel is close to the airport and also close to the center of the city.
Hotel convenient for Dortmund airport (10 mins by taxi). Hotel facilities and service excellent
You get great value for money. They offer more or less basic facilities, but they deliver exactly as promised. As I had been there before, now I know that they have rooms with slightly different dimensions and furnishings for the same price, and it seems to be random which type of room you'll be hosted in.
Comfortable located near the high-way, easy to reach with car. Parking and quiet hotel,
Silent and friendly atmosphere
Not wardrope with cover at rooms. Internet connection very expensive. We have pay for car park.
Nothing sticks out. Just a decent hotel for the price. This Hotel needs free wireless internet. The pay rate is pretty expensive. Also when I first entered the room, it was very cold. I think someone forgot to turn the heat on.
the friendliness of staff the fact that the restaurant was closed over holiday period
the staff was kind, the room was clean and the bathroom was big. I liked the view on dortmund stadium :) and the breakfast was fantastic!
The quitness (it is sorrounded by fields), the view from the window, the cleanliness, the calm atmosphere.
The attention of the people from the reception was very good, the girls were very attent. :D we are being acused of steeling some towels and we did not take them, so we want you to know that this accusation is not true. We kindly recomend you to do an account of your towels, so you will find that all of them are there.
Normal German 3* hotel Spanish restaurant has nothing to do with Spain. Better to have your personal alarm - can't rely on the local stuff
Everythink, very nice service, restaurant with high quality
bbc world, shower, towels Distance from dortmund and transport information
quiet location. open aspects of hotel. lack of coffee/tea facilities in room
Absolute value for money n.v.t.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
convienent and accesable from the main station, reasonable facilities
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
Great location for the football
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
Everything was OK! Nice hotel - worth the money!
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
Its location for the football. only a couple of minutes walk from room to stadium.
I searched specifically for dortmund airport hotels and this one was listed amongst the 64 which came up in the results and there were 2 with Airport Shuttle so I chose this one. They never responded to my email a few days before arrival asking about the shuttle. When I arrived at the airport there was no shuttle and I was told the hotel was downtown and it cost me 25 euro each way to get there for my overnight stop. I asked for an early call for 5.15am for my flight and a 5.45am taxi. They woke me at 5.50am (so they heard me wrong) and the taxi was not ordered. I had a mad panic to get to the airport on time for my flight.
Friendly reception staff, great buffet breakfast and although a solo traveller was given a large twin room.
The staff were really friendly and welcoming. The room was large and clean and all the other facilities were good. We thought it was really good value for money. The location concerned us at first but turned out not to be a problem.
The staff were very helpfull and friendly
The room was very large. The staff helped with our luggage as there is no lift. We didn't like the fact that we could not make phonecalls from the room or the hotel reception
Great staff, great price, good location. Dortmund can be a noisey place on a Saturday night.
breakfast was excellent and the staff were very friendly and helpful . nothing was abother to them
Friendly staff, decent location (although maybe not the most desirable place in Dortmund), and the triple room was spacious and comfortable. The toilet took ages to refill once flushed, rather noisy at night, but that's about it.Also, there were a few dodgy people hanging about on the street, but we didn't encounter any problems.
- ground was a bit dirty
I was like during my stay at the Hotel Drei Kronen very good location on street with inexpensive shops, is close from hystorical and shopping centre of Dortmund and station. The teapot was not in number, but boiled water submitted under the first requirement. I did not like the taps in bathroom of hotel. To wash my hands, I had to turn on water in shower, because water did not run in wash-hand-stand without shower. I tried to ask receptionist, but they did not speak English well, excepting one girl (thank her!)
I did like if you have a resturant No
It was clean . That is the only good thing i can say for that hotel . When i check in the hotel about 18.00.p.m. my room was not ready jet . I has to wait on the reception desk hour and a have to make it clean ..... I do not think it is normal. I will not recommend these hotel to now body .
I was impressed by the lobby, which was stylish. The price was good, and the staff always helped when they could. The rooms were not as impressive as the lobby. There was misunderstandings, mainly caused by the language barrior. The locasion was not very central.
the staff were very accommodating and pleasant. the rooms were functional and comfortable. nothing!
Well located, well priced. Restaurant was closed on Saturday night. Not a big thing since there are a couple of alternatives within walking distance. One major recommendation: don't leave your car in the public car park at the back of the hotel, but use the hotel's gated parking garage for Eur 5/night. My car was one of 3-4 that had its window smashed in a burglary attempt. According to the local police this was a fairly common phenomenon...
staying with pet the main door was closed midnigt that is problem when sy is with pet
Nice clean atmosphere good location free parking clean but very small room even smaller bathroom.but good value for the money as we were just stopping over in transit. Staff could be more friendly. Very small room and toilet.Expensive food a bottle of water in room £2.60. No Privacy as we were sound asleep after a twelve hour drive were woken up and shocked to see the hotel maid at our bedside in the room looking at our belongings.Staff should have been trained in the basic manners of knocking first before entering rooms. The situation could have been even more awkward.
The price and distance from sportsvenue of Bulls Dart German Open The kitchen in the restaurant closed too early before 21:30
neat, nice staff, quiet area
Well, from my point of views all the stuffs members they were adorable! Most especially Receptionistes, they were so nice and such personally might beg my pardon to pay a visit again to the hotel. Hopefully sooner or later, I will definitely be there!!!!!! Yeah, While staying with you, I did experience some kind of problems, the city is too far, no way walking because you can't walked all the way on a highway to the city. Secondly, it will be nice if you can fixed the lunch buffet at the hotel if possible cuz me searching where to have lunch, Oh my God!!! Was a nightmere!!
goo conditions for resonable price. The rooms and bathroom clean. Helpful staff.
Very polite and helpful staff, good location, near to tram stop (4 stops to city centre, high frequency of trams, even night service), grocery, pharmacy and other stores nearby, very good price with breakfast included, very good food and drinks served for breakfast, nearly everything clean and tidy, balcony in room. The furniture a bit aged and of a depressive dark colour, the beds were two detached beds. Carpets very aged, with stains on them, which does not look good but generally I found them clean. Some leaves on the balcony, but since it is autumn you cannot stop them falling :-)
Excellent value for money, breakfast included, big room. Not enough parking on site, i parked on the street without any problems.
eweriting whos ok
Central location,clean rooms,good bar service,good breakfast choice. Excellent reception staff. Nothing
Friendly hotel staff and excellent breakfast
Breakfast The room modernity and a lack of internet availability and uncomfortable bed
The hotel is located at very silent (quiet) area.
their service, willingess to help no
The hotel staff was feindly. The breakfast was OK. Location of hotel perfect: close to main highways connections, airport and city center but I do not know exactly about connection with city transport because we had a hiring car. The room's furniture and exteriour are very old and pour. The carpet in the room is too dirty and completely not suitable for hotel like this. The room's windows have very pour noise insulation and it is not possible to sleep well early morning when the citie's garbage track start to work on the street.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
the room the food
the staff who were always helpful and willing with a smile.
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
Spacious and comfortable room.
The spacious room
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
Free WiFi available in rooms. Upon arrival I was disappointed to discover that the bar & restaurant were not open. I would not have choosen this hotel had I known that the bar and restaurant would not be available during my stay. Staff were not very helpful in recommending alternative restaurants. The room was clean but there was a smell coming from a drain on the bathroom floor.
Staff is very kind.
The hotel is easy to reach and close to the metrò
The staffs are very friendly and the free Internet access is very nice whereas other hotels around charge you. It was very convenient to the messe. Outside restaurant is nice, but people are sometimes very noisy late in the night.
Position close to u Bahn
No iron and ironing board in rooms, no working internet in rooms
The familiar atmosphere and the kindness and professionality of the staff.
Very good location to The Intertabac 2007 Fair Everything is O.K.
Location of the hotel is okay. Close to but not in the city centre. WiFi connection did not work and there was no one of the staff able to help me connect.
Very clean and good location Bar always empty
Staff very helpful especially as we did not speak alot of German. Room very spacious and well laid out and clean. A little aircraft noise but the hotel name gives that away. Breakfast was great. We would definately stay again and recommend to others. Nothing comes to mind, so excellent.
The room was huge which was nice when you have kids. No cot for babies, only newborns. Our 10 month old has to sleep in the middle of our bed which had a big crack in the middle. Description said bathtub in room, but this was not the case, reception said there was no bathtub in the family room.
The staff was very helpful, and the room was quite nice. Internet access was very expensive.
Reception staff - I dealt with two people and both were very friendly and efficient Not knowing where the master switch was when I entered my room. Finding out that I was in a smoking room (on a smoking floor, it really stank). I am not sure where this appeared in the booking, perhaps I overlooked the option to choose a non-smoking room, but it should be made very, very clear as I would have hated to be stuck ina smoking room. However the hotel was not full and your staff gave me a new room immediately, they were very nice.
ease of booking
Friendly, extremely helpful staff. Very welcoming. Superb accomodation! Nothing at all
Room was very nice and clean. Lots of space in room even with a baby cot! Above all a very good, clean hotel to stay in. The bath height was taller than usual and the shower was over the bath. Had to help my 9yr old boy in and out. Would be better if there was just a shower cubical.
Quiet hotel, helpful staff
Staff were very helpful.Service was fast. Convenient for the airport (I had a hire car) Internet access took several attempt to get working. The log on service proved troublesome but the front desk staff solved the problem very efficiently.
A very pleasant experience. Most efficient room service. There was no tea/coffee making facilities in the room. As frequent travellers this is something we appreciate.
the food was amazing and service of the staff was good.the room and the bathroon were of good size and spacious. the toilet roll in the bathroom was too hard.
Breakfast was very good.
My brother and I were caught up in the closed airport situation because of the Volcano, we were very lucky and came home with an English couple who drove to Germany rather than flew , if we had to stay on at the Hotel Drees we could stay free of charge for as long as it took for our flight to become available
Handy for the city and event The room was not propally cleaned or beds made evey day
Central and very good wifi connection. Staff are very helpful and the rooms are quite clean There are mostly German channels on TV. If they want to be an international guest welcoming hotel, they have to add more channels in English.
The 24 hour service at the reception, always helpful receptionists and the location
I arrived at the hotel having booked a smoker's room, only to be told that no standard smoker's room was available, and the only way to have a smoker's room was to take a comfort room and i had to pay an extra 100 euros. (Although it was their mistake that a smoker's room was not booked for me). The staff barges every day into your room to check the minibar without knocking. It was a bit chilly in my room, thank God i took a pullover with me. The breakfast costs 14 euros and it's not something extra, i found it rather poor.
The hotel is in a very central location.Good U train connections...so good for the Westfallenhalle Arena,concerts etc.Rooms are very comfortable and spacious.Excellent small kebab shop across street.Lots of cafes also 5 mins walk away.Kids enjoyed their own big room too. Have to be careful where you park your car...best in hotel car park...safer!
Excellent location for city centre. Taxi from airport took 20 min and cost under 20 euros. Staff understanding of english varied but all very helpful. Bedding changed every 2 days and towels daily. Breakfast superior to other continental breakfasts we have had previously - eggs and sausages as well as the normal meats and cheeses with good selection of breads and rolls. No real reception or bar area but plenty of places nearby. On a very busy road junction. Excellent double glazing but as there is no air conditioning you need to open the windows and the noise is bad and continues throughout the night.
Position and easy to find Lack of information about hotel facilitys in room.
Very central to inner city, friendly, clean, value for money
good breakfast, close to innenstadt
central location,within walking distance to all attractions in the city centre. an extra pillow would have been nice and also a safe in the room
Location next to U-Bahn. stayed at the hotel for two nights, both nights sleep disturbed by problems within the room. 1st night light came and stayed on. 2nd night problems of noisy water pipes woke us up and kept us awake.
Different from the advertisements and because the quality of the hotel was poor it would have been better if the breakfast was included but it was not.
easy access to Dortmund city centre and Westfalenstadion
the staff were helpful and the rooms clean and tidy and was only three stops from city facilities were not as listed no pool or table tennis
staff helpness. clearn room......................... Nothing
Very nice room less nice entry hall/reception
Spacious rooms, convenient location bad soundproofing
location, staff and facilities
Room was very cosy. Location is quite good, near U41 subway line, 3 stations from Hbf. Wifi is WPA protected.
the nice staff it was dark and old fahsioned and there was a lot if noise from the street/railroardtrak.
Friendly staff, peaceful location, fabulous breakfast. We thoroughly enjoyed our stay here.
The staff was English-speaking (we know the receptionists are) and professional, gave helpful advice on restaurants and directions to the place we were looking for. Rooms were very clean, breakfast was good. Rooms are quite small, and the underground parking not indicated -- you have to park somewhere hopefully not far and ask at the reception for keys and instructions.
Very pleasant staff with a very good, comfortable, proper German restaurant with good choise of menu. Nothing to dislike.
very comfortable bed, functional bathroom, good variety in breakfast. old carpets, smell of not-well aired room and corridor, swimming pool and sauna facilities were a dissapointment and were not even used.
Staff were very friendly and helpful, nice family, cosy atmosphere. We booked the hotel specifically because it had an indoor pool, however we were told that we could not use the pool in the morning (it was only available after midday on a daily basis). This should have been made clear on the hotel site since we were disappointed.
Friendly staff, rooms not overheated, good breakfast
Excellent breakfeast, Big Room, Atencious Staff, Close to rewe.
The triple room is actually a two-room suite with lots of space. There were two pillows per person! The breakfast buffet was typical for Germany with quite a good selection. The staff was friendly. We arrived late and left early so we didn't really have time to look around. The bathroom floor was not heated so it was cold. No big problem.