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The location was great, and so were the room and amenities. The Hotel staff seemed to be disinterested and not very customer centric.
The atmosphere and location - it was very special to be inside the Alhambra, especially late at night. Eye watering prices; services not up to International Hotel standard (no or limited room service, restauarant/cafe closing early).
Oustanding location and building. Excellent food and service at Dinner. Staff could have been more helpful and proactive at lunch. The menu was very limited but Spanish guests were offered 'tapas' when our choice was limited to 2 sandwiches! Our suite was small, had no balcony and had no window in the lounge. Our bill for 2 nights was a little excessive at more than 1800 Euros.
The best things was a breakfast buffet, varieties of meals!
The location can't be beat. The room was comfortable. Staff at check out was surprisingly unprofessional.
the sense of living in one of the premier and most beautiful cultural and historical sites in the world
One of the best experiences of our lives, a diamond in the rough of the Spanish hillside, unreal in its beauty and charming in its alignment of both the history and culture of the Spanish soul! Our stay was too brief!
The location within the Alhambra is superb, and the hotel buildings are a very successful combination of the old with the new. The staff are both friendly and very professional.
This hotel is locatedin the heart of Alhambra and it has very beautiful view from the windows.
The location of the hotel within the Alhambra was superb and the hotel's gardens & courtyards were wonderfully tranquil & relaxing.
Great value for money
The friendliness of the staff especially Jessica and the situation of the hotel opposite the Alhambra Nothing
the room and the view to Sierra Nevada and Alhambra
For visiting the Alhambra the Guadalupe was in an excellent location. The beds and pillows were quite hard. The hotel was undergoing fairly extensive renovation, which hopefully will include the beds.
Location was great!! Could be noisy. Also, the parking amenity listed is a public lot for the Alhambra.
Nice clean, comfortable hotel with helpful staff. It was very well placed being next to the entrance to the Alhambra rather than in the town but there is a bus stop right outside taking you into the centre. The bar serves snacks through the day and you can have main meals in the restaurant, we had the breakfast which was very nice and good value for money. Free internet access was a bonus. The hotel could do with a little refurbishment, nothing drastic it is just starting to show signs of age.
Peking at the Alhambra was simple and easy off the highway. My room overlooked the Alhambra , it was clean comfortable, quiet and 10 minutes to the town walking. Buses are available , all personnel courteous and helped my poor Spanish speaking ability with wonderful English ... Not a thing
The room was large and well furnished. The bed was very comfortable and the breakfast had a good range of food. The lights to illuminate the hotel were on all night( I think). The shutters kept out most of it but it is a waste of energy.
Good location, good staff, they try. If you need air conditioning in southern Spain in the summer do not use this hotel. Although they tried to make it better, a room with no AC in July is just not acceptable.They say it goes out from time to time. When we were there it was out. P.S. If you don't smoke, you will not like this hotel, it reeks of cigarette smoke, uck!
Excellent location for the Alhambra!
The location, just in front of the Alhambra. When we arrived the room was very cold, it took a couple of hours to get to a nice temperature.
Atmopheric hotel. Brilliant location. Our outside room on the first night had a fabulous view of the Alhambra and it was lovely to awaken to birdsong. Very helpful staff. Our second room for our last two nights (with an internal view) was spoilt by the sound of water regularly running through the pipes. The fixed hair-driers were not very powerful.
Great Location Near the Alhambra and good restaurants The staff were very helpful!!
Location and friendly staff. Lack of public spaces to relax (patio was closed) and lack of internet connectability if you didn't have your own computer.
The architecture of this very old moorish villa was stunning! The service was amazing! My son had broken his leg, and the front desk arranged everything, including a gourmet meal from a nearby restaurant in his room! They helped us with every detail of our stay!
View from the bathroom of the Alhambra. Very large and comfortable bed. Peaceful atmosphere Too quiet
Opposite the Alhambra and convenient to get there from the hotel. Atmospheric hotel evoking the atmosphere of old Spain.
Peace and tranquility, quiet, central location, helpful staff
The location next to Alhambra was beautiful. The hotel was immaculate My room, one of the best, they said , was very small for two people and we had to climb slippery stairs to the bathroom, dangerous at night. No railing.
Fantastic location- close to the Alhambra and to town. Beautifully designed, in a quiet and peaceful area of town.
A beautiful old building in a perfect location - as close to the Alhambra as you can get without staying at the Parador, and very quiet at night. The staff were extraordinarily helpful with some unexpected itinerary problems that came up during our visit.
Beautifully quaint hotel right beside the Alhambra. Absolutely fantastic location and a great alternative to the vastly more expensive Parador. The hotel has a wonderful little courtyard dining area with an unbeatable authentically European ambiance.
convenient situation and pleasant staff. I would recommend the hotel to friends my room was too small
Its location to the Alhambra.
This hotel is full of character, charm and greenery. The staff is friendly and helpful, and the location is perfect for the Alhambra. Stay here if you can! We liked it all- but this would not be a good choice for people with mobility issues (stairs) or the hyper-critical. It is an old building.
Very quaint, very charming, more like a highly interesting B&B. Don't let the one-star rating fool you--stars rate amenities and add-ons, not charm or quality of experience. Yet this little place has an amenity like no other, the fantastic Alhambra itself. A suggestion: stay in H. America two nights, ensuring the second night is a Friday or Saturday. Day one visit the Alhambra fairly early before the crowds show. That evening do the night visit (spectacular!). The next morning do another early visit just to absorb and ponder--it will be an immeasurable gift to yourself, and H. America's location makes it easily doable. (Remember that Alhambra reservations must be made in advance; night visits are Fri. & Sat. only.)
location was excellent and staff was friendly only one expensive place nearby for dinner