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The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
lots of amenities with pool and racquetball park hotel oversold and did not have room booked
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
We had problems with billing for additional activities
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
Art exhibits kn lobby and staff Bathrooms a little musty
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
You can hear the highway nearby.
Very friendly and clean rooms. Nice quick walk to the city.
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
The staff is very friendly and the location is right in downtown.
The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.
Room was nice. Too many kids out of control. Would have liked to use the pool area. Not a chance. Breakfast doesn't start until 7:00 on weekends. Most travelers on on the road by then. Need to start breakfast at 6:00.
Location Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.
It was walking distance from everything! Had trouble with the door locks.
Location First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
Great location, great staff
Our room was clean and comfortable. The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
Location and staff Valet was over priced Facilities somewhat dated
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
The hotel is finishing a renovation and the rooms and lobby look great. I cannot wait to come back and see the completed project. The hotel was easy to get to and had alot of dining options in the surrounding area.
Premium old school building. Quiet. Upscale bed, sheets & pillows. Spa treatment in the rooms Ad unit in wall was loud.
Spacious and up to date rooms. Very long corridors
Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.
The front desk staff is incredible. Korey Smith (Front Desk Supervisor) made my extended stay enjoyable, made me feel 'at home' and went above and beyond to make sure everything was enjoyable. The renovated rooms are nice and functional and free internet made my business trip a pleasure! The only thing I would change about this hotel is the fitness center. It's in the middle of a main hallway with a wall of windows so you feel like you're on display when you're sweaty and gross. Even pulling the blinds doesn't really help. Other than that, the hotel is fantastic.
In renovation - rubbish :-(
Good room service is always a plus Bathrooms and tv could be better
Nice and peaceful location. The lopsided of one side of my bed.
Business center should be complimentary,not and extra fee
I loved that such a simple hotel has so many amenities. I enjoyed the pool, suana and jacuzzi!
The food was good. They are going through renovation. It's extremely difficult finding the entrance to the hotel and to the building. Finding your room is like going through a maze.
The room was very comfortable and clean. Since we booked 2 rooms, we were automatically put in adjoining rooms-very convenient.
It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women. Nothing.
The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.
Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning
The room was clean ans spacious I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.
Cleanliness and breakfast Room needs repair: Air conditioner only worked half the time, leaving the room hot and caused poor sleep, (I had a job interview the next day). Only a few of the power outlets in the room were functional. The drain plug for the tub was missing.
It was a very nice hotel. We had a relaxing stay. The hotel staff were friendly and welcoming. The decor was very nice. A great breakfast.
Good service, good room, quiet, clean, great bed, nice shower, good breakfast. Very satisfied, good buy for the money.
Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.
Rooms are clean and housekeeping does a great job Billed me wrong, even after verifying billing on check in. WiFi is weak.
The cleaniness and the eye appeal/design of the room.
Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
Very clean, very nice staff, Breakfast was excellent
The room was very clean and spacious. The staff was very friendly. We left our room around noon until 4:00 p.m. and it was not cleaned by the time we got back. We called the front desk and they informed us that there was a note on our room not to clean - just empty the trash. We did not request this so not sure how that happened and even if that were the case the trash was not emptied anyway. They told us they would be up right away to clean the room but we had to go down to the lobby until that was completed. Not pleased that we had to vacate our room again. The hotel was very hard to find as well. While the address is on 28th street, it is not directly on that street. We had to go through two parking lots and around the Target store to find it. Signage is basically non-existent on 28th street (sign was so small and off the street that we missed it completely the first time by).
The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it! The bar was not open.
Looked clean in the room. Nice smelling shampoo's & soaps. Nice staff. Small pool. The room smelled really bad the whole time, especially when we turned the fan on. The air conditioning unit would turn "on" but would change the temperature. Woke up very hot during the night and was never able to cool the room during the whole stay even when the numbers changed. Sheets were too used and had balls on them and were rough from use. House keeping was very loud all morning.
Cleanliness, comfort, friendliness & helpfulness of staff. We were trying to secure housing for my daughter who is relocating to the area. Would stay here again.