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Great Buffet, Shower Stall, Friendliness of Staff, Value for Dollar, quiet room, Location. Smoke in Casino, Rooms need upgrading.
Perfect location to visit all the city attractions. Comfortable room.
Very central hotel and a good price, particularly midweek.
Convenient location. Good dollar value. I could not figure out how to connect to the internet on my lap top. I was to busy and did not take the time to explore help through their help desk - the number was right beside the connection.
Staff were friendly, entertainment was enjoyable and the hotel was in a great location> The rooms were very basic, no kettle or fridge available for drinks in the room.
A great place to stay in Vegas. No complaints except that the casino took a lot of my money! If you are someone who would use the pool frequently, request tower II, as those in tower I have to walk through the casino in their swimming gear.
The room we were originally given was dirty. Bathroom was filthy.Was hoping for an apology for the dirtiness of the room. Guest service rushed me off the phone wasn't very caring to the situation. Would of like a discount of some sort for a bad start to my vacation.
I would not stay there again. Would not honor discount they sent me as I booked through you. Rooms were much higher than what we booked them for. Check in staff indifferent to rude. Room was ok. Security, cleaning and bell staff were great. Hotel scheduled grease trap clean out for 12 a.m. Sounded like a leaf blower running in our room. Desk staff initially were rude about the issue. Had to go to desk in my pajamas and ask for manager. They did move us to a quiet room at that point. Crowded. Noisy. Slow elevators.
great value for the money you pay for the rooms and cleanness of the rooms very good some staff were very blunt and not very helpful but some were very helpfull and helped out with discounts on shows trips etc
Beds were comfortable, food was good at Buffett.decent size rooms. All day Buffett was a good option too. Pool area good if you all pools were open .staff were quite friendly. Didn't like the timeshare ticket people approaching us every time we walked through the casino. Would have preferred the larger pool to be open rather than one small family pool and adult pool as it got extremely busy. Jacuzzis were full of small children mostly unsupervised by their parents it was a like a creche in there .Would have liked to be told about the interconnecting doors before getting our room As it was a noisy week.
cleaning room , good service ,, nice hotel for honeymoon
The location The first girl at the reception could not find my reservation and was if not rude but not very helpful she made me make another booking.when I got held afterr making a new reservation the girl was gone and a got help from another member of staff and this girl was very helpful.called a managerabout the new and old booking took the old one cancelled the new one for me and sorted everything out very nicely...roomfacilities a bit dated.shower very poor.
Fantastic casino with great shows. Pool was closed. A lot of noise inside room. ie noise from neighbours and hotel staff inn corridors. No minibars in rooms, no fridge to hold icecold cocacola for when you wake up with a hangover.
noyhing we had to sleep to men in same beds because there wad no two double beds available . we where told by booking .com that we where to have to beds per room
location, staff.. room was small
Comfy room, plenty to do in hotel It was good to see Vegas once but overall I'm not a fan and won't be heading back in a hurry
I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally. It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.
very comfortable beds access to food any time and a good location on the strip with children
I like the hotel, with the room, casino, shops, and all the actives N/A
Uncomplicated, easy airport check-in, close to airport, great staff and facilities, remodeled rooms in West Wing, view from room, lots of amenities. Fitness center not included in room price.
Room was clean and quiet, a big plus. Smoking in the casino, I have smoke related asthma and this was trigged by the smoke, and made me unwell, didn't realise the casino was smoking!
Loved the rooms we stayed at the signiture 2 years ago and thought we would try the grand as it was our 40th wedding anerverasry and my birthday but was disapointed as we informed the hotel of this before we came but nothing was said or done we just got messed about as our room keys wouldnt open our room twice and felt like we were criminals when 2 security cards came to open our room and made me open my suitcase to get my passport in view of people walking past the way we were treated on a few occasions i felt like we was not important enough to rate the same service as the vip guest
it was a young and lively hotel that suited our age group ( 25- 31 yrs), quite a casual atmosphere and great pubs/nightlife
Got a room on a high floor and the location was perfect. Overall bad customer service. The shower was not working. Alarm clock was not working. Front desk manager didn't give a damn. Hotel was fully booked so obviously they wouldn't care ... The room was old and shabby ... no bottled water in the room, no hot water kettle, no tea/coffee in the room. Would not stay here again for sure. There are many 4 star hotels on the strip that over way better service and value for money.
To return again. None
location 1) looooong line to check-in (about 45 min!) 2) extremely loud music in the casino 3)cafe/restaurant choices are quite poor, mostly junk food
Very nice hotel-casion of Las Vegas, one of the most "human" and nice to visit. Noisy, bit certainly like most of hotels in Las Vegas! Depending of room location rolercoaster could be noisy (but end at 11 PM).
location and good value for money check in took to long
i thought the hotel was fantastic and the comps were great thank you i ahs a players card. the room was slightly below average and i lost on the tables !!
NY NY theme Lack of tea/coffee making facilities limited tv channels Lack of restaurants/cafes serving meals on crockery rather than plastic plates.
I liked the location. Wish the room would have had a more "Vegas vibe" but can't beat the location.. right across from MGM. & The Staff was great. Boring room interier.
I like the spa I did not like the secure of the hotel and the service
It was a noisy due to construction outside our window.
Rooms are good and bathrooms are dated. They are remodeling so you here construction noise every morning at 7am which gets old. Decent hotel of you get a good price on the room I would recommend it. Construction Noise.
The location is the only positive Our first room had mold all around the tub and loud music next door. We asked to be changed. The second room also had black mold all around the tub and was generally very dirty. The towel bar fell off. The generalncleanliness was terrible. The shower would never give you hot water. Warm at best. It looks like they have stopped all maintenance on the rooms. Never ever again.
Everything was top notch N/A
Facility is nice and location is premium especially since we were attending a concert at the T-mobile Arena which is right across the street! It took us almost an hour waiting in line to check in which was totally unacceptable. This was on a Saturday afternoon and every time we walked passed the check in area the whole weekend there was huge lines. The hotel really needs to look into hiring or somehow streamlining their process. They do offer online check in and it is a new service so they need to advertise it more so people know about it.
The only thing that i liked was the check in and check out was really fast thats it.. Hotel room was terible the furniture was dirty dusty the windows were all the dirty the shower and the sink drains didn't work water stayed flooded and last they open our room with out our permission
Price Horrible view
Vibe, beautiful and clean interior, location, food options, gaming options, etc. Right now, too much construction, I'd wait till it is completed finished before staying here. The entire front entrance is completely being redone, many of the interior restaurants are being rehabbed and are closed, there are no shows taking place here, without these thinga right now, Monte Carlo is not as sexy as it once was. Once all is completed however, it will be amazing! Also, seemed they are a bit short staffed with housekeeping as our room was not cleaned till late afternoon. This review is only temporary however as I know things will get a lot better.
The staff is very professional but they need more effort to keep happy the guest this is Vegas come on We are a couple celebrating our anniversary and we was listening music not that loud and I perfectly remember the time was 9:22 pm when the security knocks my door saying someone complained about the music come on this is Las Vegas and Also the floor on the restroom was so dirty they don't clean from the previous guests I have pictures to proved
large, clean room excellent dining options both within and nearby good pedestrian access to strip and nearby casinos/attractions bathroom fixtures a little tired, ready for a renovation Sambalette coffee is ridiculously overpriced (Starbucks is next door) Not specific to the Monte Carlo but the smell of stale cigarette smoke is pervasive in Vegas. Gross.
Our Monaco sweet was nice! When we first went to stay at Monte Carlo we had booked one of their "standard" upper level rooms. When we checked in I was very disappointed by the condition it was in. It was very old, didn't look like it had been updated since the 80's. Not very comfortable at all. We changed rooms and upgraded (for an extra $120!) but I feel it was worth it as the first room was bad. Tiles were falling off the wall and all of the wood furniture was chipped. They also added an extra charge of over $400 to my card when we checked in. It got resolved later but was still annoying to deal with.
We love this hotel because it's the first one we stayed at in Vegas and we have such great memories there. Having said that, we will not be staying here again until after renovations. We understood that there would be banging, noise, closed pool and pub, but what we didn't know was that we just wouldn't enjoy our trip at all. I want to keep fond memories of this hotel, so we will return after renos. They seem to have a great plan for the future of this hotel and we are super excited. We come to Vegas multiple times a year. It was the first time we used the concierge and they were very knowledgeable and friendly. And the massage that I received on the casino floor while my boyfriend was playing blackjack was fantastic (not something I would usually do, but when in Vegas, right!). Renovations, but understand the need for them!
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
I do not like the resort fee. The hotel was very good.
I like that its more quiet than the casinos on the strip. We have a toddler and it seemed like a good option given the location. Not a place for someone who likes to gamble to stay. The casino is tiny and the sports book was a joke. Very limited dining options. The rooms in the club tower were so humid it was unbearable. It was on the 60's when we were there. No matter how low you set the thermostat, it still felt humid. Maid said the club tower is like that this time of year.
Well as soon as I walked in the door I was hit with an $84 resort fee, not really the properties fault because that's the way entire industry is moving but still it's annoying when you think that you have already paid in full. The casino had lower minimums, but it wasn't exactly a place I wanted to stay and gamble for a while. The room seemed sufficiently clean. We were placed in a smoking room on our first night despite having requested a non-smoking room, when we brought this to the attention of the check in host - they stated that it is a request, and not a guarantee that we would get a non-smoking room... we went up to put our bags in the room, and were repulsed by the disgusting smell. We went to the front desk again and explain that we would have a difficult time staying in the room with the intense disgusting odor, but the host seem to laugh it off and told us to smoke marijuana in the room now that it is legal in nevada. This was not an appropriate response in my opinion, however there was nothing we could do unless we wanted to sleep on the Las Vegas strip!
The hotel lobby was renovated with a modern look plus can't beat the price. The room was decent, it had all the necessary amenities that you would need for any hotel. Overall, a nice hotel that provides all the basic things needed without having to overpay. The bathroom definitely needs an upgrade. And, also, adding more gambling tables (i.e. Craps, Poker) to the casino would be a bonus.
The room, the price, the casino, and the staff I had to leave early
I liked the hotel. It was a great value! Kayak advertised the resort fee as "optional." It was Not!
The casino employees and front desk people were nice The whole hallway smelt horrible. Out of Date rooms. Room got cleaned once out of 3 days
we were supposed to get a nonsmoking room but they gave us a room which you could easily smell the left over smoke inside. it took them 2 hours to change our room after more than 10 times us calling the front desk. the bathtub was full of hair. I had to go get the cleaning lady and come clean it again. terrible experience overall. they do no care about the customer experience because these companies are too big to care about individual people. I will NEVER put my foot in Tropicana "hotel" and I would recommend everyone boycotts these hotels with low quality service.
the room was great and house keeping was very accommodating. i appreciate that valet was complimentary the only thing i would say is i felt like we were forced to upgrade because the front desk rep made our original room sound horrible. i get that they want to get upgrade for sales purposes but i shouldn't feel like my room was going to be horrible.
Accommodations Pool closed early
Was great for the price. Enjoyed the stay. Most everything was as expected. Room was too noisy. More so than any other hotel I've stayed at in Vegas. Could hear the people in the next room very clearly.