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Fantastic location with amazing views from the rooftop bar.
The hotelroom was quiet and the staff was always very polite and willing to help. The reception is rather small for a large hotel like Mundial. The staff is trying hard, but logistics still might be improved a bit.
Location right in the center, close to public transportation, nice breakfast, very friendly staff, very tasteful design of the lobby and breakfast room
The location is excellent and the room was clean and quiet. The bed was not comfortable. The front desk staff was not very friendly or helpful.
I think that the staff is wonderful and the accomadations are perfect.
Easy access to the City. Staff very friendly ,especially 24 hr restaurant
Very pure breakfast .
Parking free . Lucky i was internet was free , usualy you pay fortune!!! All was best you can get . Breakfast egg and sosages were cold Fairly nothing
Near most places you want to go to, but still quiet. Room small, but very comfortable and a great value.
Good location, courteous and helpful front desk staff Veranda do Lisboa restaurant was overrated and some of the staff somewhat less than helpful
Location, right in the heart of the city. We got a real feel for Lisbon.
Location. Hotel convenient to Metro and excellent access to several excursions for tourist.
Very nice room and great price. Also, very convenient to walking, attractions and shopping They were under construction but that was OK...they gave us passes for breakfast at a local cafe. It was perfectly fine
the location of the hotel and the design the room was new, bright, clean and attractive room was a little small but not a big problem
it was a great location, and the staff were very friendly and helpful. the room we stayed in was 411 and the bathroom had a slopping roof, which was extreemly uncomfortable to get in and out of the shower.
convenient location, nice room, friendly staff very dark room due to only small window to alley
Location can not be better. The S room was confortable for a couple. It was clean and nice furnished. Breakfast was superb. Frontdesk people very helpfull. We'll stay again and recomend it 100%.
Central location of the hotel and the helpfulness of the staff.
We liked everything during our stay, from our beautiful and colourful room to the delicious breakfast and of course the very helpful staff. Very good location, and, even if on a big square, it is very calm. We'll recommend it to all our friends and will definitly stay there again with pleasure.
The hotel's location is amazing.. Also the modern design of the rooms was very nice and the staff working were really helpful .. I am sure will stay again in this hotel if we go back to Lisbon the size of the rooms, ours was L and we GCC ppl are really used to big sizes, about myself i really hate small places and found category L acceptable and nice.. I do not recommend the S or M rooms.. Also the reception was very small and no enough waiting area but again that is nothing in comparison with the views, employees & rooms...
Great location, all within walking distance to all tourist attractions. Shops, resturants and bars all beside you.
The breakfast-room and the service! Parking was full and just a short answer that there was still a public-one. No help offered and we were walking with all our stuff on the street.Airconditioning not sufficient.We ware in a 'large' room, what about a 'small'-one????
Beautiful hotel and room. Good location. Car parking availbale. Other hotels of comparable quality have PC`s and internet in rooms or in common area.
minor problem over service at breakfast
It was so clean and the location was so beautiful. The pillows!
We loved the area the hotel was situated in and the views from the hotel were attractive.
The breakfast was excellent and the hotel was nice and quiet to stay with a child, the way from the town centre was difficult to figure out, because there were small lanes and streets crossing in very unbelievable way. For old people and people with disabilities the way is difficult to walk, because there are little hills and round stones on the streets
the room was very comfortable and we had a lot of space. the view was nice. we could walk to most places we wanted to go to. the reception was very helpful in providing concierge service. one of the receptionists made a restaurant reservation 90 minutes later than we had requested; thus we had some inconvenience when we arrived at the restaurant.
They had the baby crib, yummy cookies, and port wine waiting for us when we arrived. the receptionist helped us find our way to the castle and recommended a great restaurant nearby that had a lovely view. The taxi to the hotel from the lisbon airport was 9.30 euros. Bring a baby backpack because strollers are no good on the streets.
The upgrade, the welcome Champagne, the cookies,...the morning breakfast was excellent. For a four stars hotel, I would appreciate that we get help to open the door and carry the suitcases other than that everything was great.
walking tour of the old part of lisbobn
The staff is very nice and helpful. Although there is free wireless, it isn't very fast.
Fabulous setting in the walls of the old castelo - a superb, quirky hotel that is just great for thiose who wish to stay somewhere a bit different 2 different taxi drivers did not know their way to the hotel and had to ask directions to find it
I like the courtesy of the staff. Hotel is located in a beautiful area of Lisbon.I would recomend it to all people who would like to be in the vecinity of Alfama and the Castle of San Jorge No complains. Only that the hotel was a little bit overpriced for the services offered.
Excellent touristic situation. Free WiFi and Port wine. Room could have been a little bit bigger for the price.
spirit of the city not so comfortable to carry luggage with there stairs
We really appreciated the location and the esthetic of the hotel. The hotel is very quiet and small, wheich makes you feel you are in an exclusive place.The staff helped us to find a suitable parking space for the night and collected us and our luggage. This was very much appreciated. However, despite the fact that the hotel was far from being full we were given a tiny room with a tiny bathroom which was not very practical for my wife who is 7 months pregnant... It rained that night and the noise from the roof was very strong and could not really sleep. A room upgrade would have been the right way to make us want to go again.
Le cadre est fantastique; à la fois dans la vielle ville et dans le château. Le personnel est très chaleureux et sympathique. On a vraiment l'impression d'être chez soi. Le Buffet du petit déjeuner est généreux... avec des pâtisseries locales.
intimate, quaint, friendlyness of staff Limited access due to location.
The Hotel has a wonderfully relaxed atmosphere. It's quiet and comfortable and the staff do their utmost to make you feel at home.
Very welcoming staff and helpful
The room, the view and the staff was more than excellent. It's a romantic little hotel in the heart of alfarma.
Staff were very accomdating and flexible. They met my need to be on a lower floor due to medical condition (as there is no lift) and request for a very early breakfast on the mornings of my hospital appointments. They also arranged a private taxi for me. The room was a good size for 3 people. My brother (who has severe autism) was positively received by the staff who were relaxed around him. The location in near a supermarket (you have to take the lift!!), great for additional snacks and drink! The terrace with a sea view was lovely and our room also had beautiful views to the sea and other rooftops. The space around the adittional single bed was a bit small for an adult but the bed was comfortable. Location on top of the hill can be a bit tiring to walk to in the heat even when taking the 2 lifts from street level. The 2 free lifts built into the hill make this hotel much more accessible for those less able to climb up stairs but be aware that they close by 9pm! Terrace construction works were still taking place so it was a bit noisy in the mornings - but it was over soon and worth the wait to use the terrace in the evenings! Only continental breakfast with no cooked items, but items provided were tasty (but the same each day). No free tea/coffee/bottle of water in the room which makes the supermarket a must. More toiletries could have been provided each day considering there were 3 adults in the room.
the rooms were lovely decor.but breakfast not value for money the location hard to find by some taxi men
The location is quite central and there is a nice view of the river. The staff was not able to get a taxi for the airport, I seriously risked to miss the flight. Apparently, they did not realise how much this problem was dramatic for the customer.
Lack of the lift (I have stayed on 5th floor)
Good location, friendly staff. Steep hilly roads locally
Make sure to book the room with the balcony on the top floor! --
excellent location close to Alfama, nice decoration of rooms with paintings from the owner, and friendly staff,speaking French and English and helping you feel at home; small bathroom
The location is excellent. In the historic part of town, and near tram lines. The breakfast was not worth the cost.
Silence, privaty, vew of the city, location near beautyful Alfama district, e[otic and unusual room assambly. clamping by the staires and toilet on the second floor.
Very helpful hotel staff and great location walking distance of central pedestrian area in Lisbon. Hotel has a 18Euro per day deal with a parking garage so driving your car is definetely an option. rooms on the outside are right on a trolleyline and can be noisy starting about 0630
Good value for money hotel in a great spot downtown. Central to everything and very close to metro station. Wifi internet doesn't work in all rooms. Breakfast had limited options and not great. A little noisy but not a big issue.
Staff were great - beakfast was good Room 101 with awful view from window, tempremental lighting and faded decoration
The location was excellent for what we wanted. The hotel staff was very helpful and made our stay enjoyable.
It was in a very good location for seeing all the Lisbon sights, and an imaginative renovation of an old townhouse Got woken up at 6 am by the trams, so found it a rather tiring break
the position not very clean
Easy to find sentral places and shopping.
Its location Its colour scheme was somewhat startling
We liked the proximity to the town centre, the friendly helpfulness of the staff, who all spoke excellent English, the decor of the hotel is interesting and really could not fault anything about the hotel.
Interesting hotel with attractive rooms in a very convenient location. The staff are very helpful and a good breakfast is offered in an attractive room. We recommend it.
brekfest room was very narrow, I had to wait for free table.
Central location, view of the castle from the room.
The desk clerk was extremely helpful in dealing with the car hire company (Sixt) who were unable to collect the car at the appointed time - he moved it twice in the six hours which elapsed before they came (didn't stop it getting clamped though!). The room was quiet, spacious and comfortable. The breakfast room was an organizational shambles, quite inadequate for the number of people there, and the staff were distinctly unhelpful about running out of milk. A very poor breakfast experience.
The location was fantastic. It was close to local transportation, shopping and sights as well as restaurants. The prostitutes outside did not cause a problem for me. Breakfast was good. My bathroom had a terrible odor!!! I am not sure what it was and it never got better. When I asked for assistance, a can of air freshener was left in the bathroom. It did not imporve the situation.
location, price, friendlyness of staff rather small rooms
Very good location and helpful kind staff. Beds were terrible; shower broken and breakfast was awful.
Very good location
The central location The coffee served during breakfast was terrible, this resulted in that we went out to a nearby coffee shop for breakfast one of the mornings
Fantastic location in the middle of touristic Lisbon - a few metres from the Castle, a few metres from the shopping area and very good for trams to Belem etc. Extremely friendly staff, very clean room, plenty for breakfast. Just wish the lift started on the ground floor.
The hotel was convenient for the old city. Breakfast was good value. Steep stairs for one flight until elevator available.
very close to the center too much noise in the halls in the mornings
The location was great. We could walk to most of the sites and it was only a block to the main square to catch transportation to every place else and getting to and from the airport was easy. The hotel was very clean and the room was large for European standards. The bathroom was very large and I really liked that it had a separate stand to keep toiletries on. The breakfast was good and plentiful. Hotel staff very helpful and friendly. I would definitely stay here again. Breakfast didn't start until 7 so the day we left for the airport we couldn't eat.
Great views and service
The vistas over the city from our room and balcony plus the superb views from the breakfast room cannot be beaten at the price. The views came at a price. The hill to the hotel entrance was daunting after a night on the town. A taxi helps.
We had a room with a balcony and a view over the city to the sea. It was lovely.
the view, very nice, We did not have a safe in the room, a bit noisy on the hall in the morning,
Wonderful view. Relaxed. Friendly staff. Room was a bit small
The view, the degree of cleanliness, location.
views, close to restaurants, close to transport tiny elevator
Excellent location! Perfect view of Lisbon!! Helpful staff when changing room due to noise. First room smelly bathroom and noise from top floor breakfast room
comfort , view , location swimming pool
The view from the room and breakfast room was excellent. No.