Guest reviews
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All reviews
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Couples
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Families
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Solo
Overall rating
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9.3 "Excellent pool."
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9.3 "Terrific location."9.9 "
City centre within easy reach , said 99%." 10.0 "Near to public transport , according to 100%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." -
8.7 "Great service."9.6 "96% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." 9.5 "95% said theconcierge service was amazing ." 7.3 "73% said thebooking process went smoothly ." 10.0 "100% found therestaurant service to be one of the best ." 7.0 "Lovely bar service , according to 70%." -
7.4 "Good breakfast."
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6.7 "Bar is ok."6.5 "
Alcoholic drinks were not bad , according to 65%." -
6.0 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." 6.9 "Only 69% saidrooms were big enough ." -
4.9 "Not very clean."1.6 "84% said the
bathroom was dirty ." -
4.8 "Value below average."3.4 "The
price was too high for 66%." -
4.8 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.3 "Internet is poor."
Overall rating
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9.3 "Terrific location."9.9 "
City centre within easy reach , said 99%." 10.0 "Near to public transport , according to 100%." -
9.2 "Excellent pool."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." -
7.5 "Good breakfast."
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6.6 "Bar is ok."
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5.5 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." -
4.9 "Vibe wasn't good."1.1 "89%
criticized the unstylish hotel ." -
4.7 "Value below average."
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4.3 "Internet is poor."
Overall rating
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9.2 "Excellent pool."
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9.0 "Terrific location."
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8.4 "Great service."9.5 "95% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
7.5 "Good breakfast."
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5.8 "Rooms are ok."
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4.7 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ." -
4.6 "Not very clean."4.6 "54% said
rooms were dirty ." 1.7 "83% said thebathroom was dirty ." -
4.5 "Value below average."
Overall rating
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9.4 "Terrific location."
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8.8 "Great service."9.7 "97% found the
staff to be very friendly ." -
7.2 "Good amenities."
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6.3 "Rooms are ok."
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5.5 "Average value."
Overall rating
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9.5 "Terrific location."
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8.3 "Great service."9.6 "96% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.4 "94% thought theservice was very professional ." -
7.3 "Good breakfast."
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5.7 "Rooms are ok."
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5.0 "Average cleanliness."4.9 "51% said
rooms were dirty ." 1.4 "86% said thebathroom was dirty ." -
4.5 "Value below average."
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4.4 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.0 "Internet is poor."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
Absolutely Nothing! - We arrived to a stained feature pillow and hair on the doona cover! - We had a very bad experience with the executive lounge club where they were understaffed- claimed to serve 'hot' canepes (this consisted of a staff member going around giving guests one prawn dumpling only after 7pm for an hour- as they were not allowed to serve hot canepes before 7pm)! The staff member than served one prawn dumpling every 20 minutes which was 4 prawn dumplings in total! This also amounted to no canepes after 7pm as all the food was gone by that time! Parking was a rip off and we will never stay their again!!! The bed was uncomfortable, the pillows where shocking- it was old and outdated.
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5.3review from
Good location if you want to be close to city & the inner city suburbs The hotel is in desperate need of updating
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8.0review from
I loved the fact that we were upgraded to a relaxation suite free of charger... the room was perfect..
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6.3review from
assistance from concierge
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6.0review from
The staff were very helpful and friendly The shower water came out like a tap and wet the bathroom floor.
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7.3review from
Location just opposite Fitroy Gardens was very nice. It was a 10-15 minute walk into the main city centre which meant it was a bit quieter. Staff were very helpful. Room, and leisure facilities were great. If you wanted to be right in the city centre it was a short walk or tram ride.
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7.3review from
Service was excellent location for mcg was excellent pricing was good and staff very helpful
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4.0review from
Suite was quite comfortable and location was pretty handy to everything Lounge/Sofa in suite was atrocious. Plastic/fabric was terrible. Looked low class and you could not comfortable sit on it for any period of time. Room cards deactivated twice (not due to contact with any magnetic interference or contact). This is a real pain when you need to access the room urgently and you are forced to head back to reception, stand in line and then have a front desk person patronise me and treat me like I caused the issue. I was most offended and annoyed.
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8.0review from
we were extremely comfortable Our only issue was the positioning of the light switches - the switch for the bath and above bar niche was by the entrance door. No bedside lamps or any form of subtle lighting for night illumination at bed
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6.3review from
close to tennis centre venue for concert we went to. Considered to be over priced. Hot shower pressure pathetic - just a dribble. Lounge in room was uncomfortable - harsh nylon material cover. paid $450 a night for room (although I did appreciate the free up grade) - yet still had to pay $45 for valet parking. buffet breakfast $29 = hmm. A Hilton burger for ? $25 or whatever then $4 to bring to room, and a glass of ordinary Red wine for $12, considered to be excessive..
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7.4review from
During my stay I found the staff very friendly and the service excellent. I was under the impression that the room had a king size bed. This was not the case, it was two single beds joined together by an underblanket. This put a dampener on the stay.
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8.0review from
I loved the fact that we were upgraded to a relaxation suite free of charger... the room was perfect..
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8.0review from
we were extremely comfortable Our only issue was the positioning of the light switches - the switch for the bath and above bar niche was by the entrance door. No bedside lamps or any form of subtle lighting for night illumination at bed
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7.3review from
Location just opposite Fitroy Gardens was very nice. It was a 10-15 minute walk into the main city centre which meant it was a bit quieter. Staff were very helpful. Room, and leisure facilities were great. If you wanted to be right in the city centre it was a short walk or tram ride.
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7.3review from
Service was excellent location for mcg was excellent pricing was good and staff very helpful
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7.4review from
During my stay I found the staff very friendly and the service excellent. I was under the impression that the room had a king size bed. This was not the case, it was two single beds joined together by an underblanket. This put a dampener on the stay.
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2.0review from
Absolutely Nothing! - We arrived to a stained feature pillow and hair on the doona cover! - We had a very bad experience with the executive lounge club where they were understaffed- claimed to serve 'hot' canepes (this consisted of a staff member going around giving guests one prawn dumpling only after 7pm for an hour- as they were not allowed to serve hot canepes before 7pm)! The staff member than served one prawn dumpling every 20 minutes which was 4 prawn dumplings in total! This also amounted to no canepes after 7pm as all the food was gone by that time! Parking was a rip off and we will never stay their again!!! The bed was uncomfortable, the pillows where shocking- it was old and outdated.
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5.3review from
Good location if you want to be close to city & the inner city suburbs The hotel is in desperate need of updating
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6.3review from
assistance from concierge
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6.0review from
The staff were very helpful and friendly The shower water came out like a tap and wet the bathroom floor.
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4.0review from
Suite was quite comfortable and location was pretty handy to everything Lounge/Sofa in suite was atrocious. Plastic/fabric was terrible. Looked low class and you could not comfortable sit on it for any period of time. Room cards deactivated twice (not due to contact with any magnetic interference or contact). This is a real pain when you need to access the room urgently and you are forced to head back to reception, stand in line and then have a front desk person patronise me and treat me like I caused the issue. I was most offended and annoyed.
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6.3review from
close to tennis centre venue for concert we went to. Considered to be over priced. Hot shower pressure pathetic - just a dribble. Lounge in room was uncomfortable - harsh nylon material cover. paid $450 a night for room (although I did appreciate the free up grade) - yet still had to pay $45 for valet parking. buffet breakfast $29 = hmm. A Hilton burger for ? $25 or whatever then $4 to bring to room, and a glass of ordinary Red wine for $12, considered to be excessive..
