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Price. Room was recently updated. Grounds were dirty. Rude staff. Only hot breakfast option was waffles.
Clean, comfortable, affordable Noisy, location
It was very clean, the staff was friendly and helpful, the breakfast selection was good, it was close to our destinations. Bed wasn't the most comfortable, but i have nothing bad to say about the place.
Very nice motel. Not enough breakfast food to go around. No DVD there. That alone will keep us from coming here again.
Beds and pillows were great . Tv was cool with lots of channels and bathroom was very clean . nice big room. Very clean and quiet . Pool wasn't very heated and it was semi indoor it had an outdoor patio with and opening to the pool . We tried to swim at night but it was too cold.
Very clean and safe was in splendid location and was very sffordable
Everything was perfect util they gave us some new neighbors that made us a bit uncomfortable cause they made too much noise ugh The pool wasn't warm enough
Closeness to Cannery Row, sightseeing, wharf. Really worth the money. The beds are very comfortable and we felt safe. Walls needed to be touched up, under sink. Small things. Overall, very happy with this hotel.
The room was nice and clean. There was a night club next to the hotel that played music until 2am which made it very difficult to sleep comfortably. This happened both days I stayed there Wednesday and Thursday. Called the front desk regarding this only for the agent to act like they had no idea what to do but said they would get back to me and never did. The heated pool was not heated but cold. The breakfast area was small and crowded with guest and it made it uncomfortable.
To get 5 stars from me 1. Keep your staff, the young girl needs more energy the middle aged Caucasian lady was great. Sorry didn't get names. 2. Replace the carpeting throughout the hotel. 3. Replace the wall paper and paint. 4. Add scrambled eggs or waffles to the breakfast. 5. Make reservations room-type specific, not what happens to be available, not sure if this is a kayak issue or hotel.
Location was great Staff - The asian desk clerk made me wait for an unreasonble. She saw I was waiting, walked past me twice, would not look my way after I sat down due to my health. She helped the other clerk in minor talk twice, she realy butted in. Having taken a behavioral at the FBI Academy, she gave a false front. with a demeaning attitude. I parked in the handicap zone and carried two suitcases, three medium size carry on bags. I had to carry my luggage up stairs (no elevator) which I maneuvered up two and down one set of stairs. I lost control of my luggage as I entered, an exited the hotel. I had to rest awhile before I started to drive. The bed needed to be replaced a few years ago. I'm really disappointed
Nice balcony, fridge and micro, updated furnishing and decor, lighted parking lot and view of vehicle, were able to purchase tickets in lobby with bonus day to the aquarium, breakfast (continental) and kid/ family friendly. A great value for family comfort and convience!!! Initial check in hostess was not pleasant, the other hostess for tickets the next day was extremely helpful and polite, breakfast could have had maybe waffles to jazz up the breakfast selection and "cooked" hard boiled eggs, SHOWER was definately in need of remodeling, 70's style but clean and in good working order. Oh and yes, right below the jets/ planes flying over but it didn't bother us, we enjoyed watching them, and it seemed to only be early in the evening not when we were sleeping.
Personal is pleasant. For those of us who require a service dog or have pets this motel has a specific area where they put you. I've stayed in this motel in the past and had complained about the nasty carpet. This time around was worse than before. I stayed in room 149 as soon as I walked in and over whelming stench of dog urine. I don't understand how this is acceptable. It was so strong how can housekeeping overlook this and clean the room and report it as "ready." This carpet really needed a shampooing if not ripped out. JUST BECAUSE WE HAVE AN ANIMAL WITH US DOESNT MEAN WE RE OK WITH THIS. I went down the street to the market to purchase deodorizers. I pulled a bed sheet and layed it down so that my dog and I could walk around. Please upkeep cleanliness in these rooms!! You may want to rip out the carpet and use laminate flooring in these rooms.
Maybe at most the employees were nice. So first of I gotta say I hate giving reviews or surveys, so if I do it's because I was left with an impression...and I'm sad to say this was not a good one...I advise for you to spend a little bit more money for a better hotel. The place is near the fwy which could be convenient, but walking in you know probably not the best place...the room doors alone look like prison cells, you walk into the room and it smells horrible, our sheets were stained and looked nasty...the heater didn't work...even though I called and was promised someone would come look at it...but never showed up...the toilet made a horrible noise. If ur sensitive to sound not a good place to stay as you can hear the airplanes at every hour. The breakfast was sad...and they honestly shouldn't even advertise it. It looked dirty.
We loved the suite location and personal parking spot. Great room, very clean. Didn't like that the telephone didn't work to reach lobby.
Beds are comfortable and clean
They overcharged me $140 and refused to refund me. It has been a nightmare dealing with this establishment. Their customer service is the worst I've ever experienced. Stay away.
Got a good deal on Kayak (through Priceline), and the hotel is good for the money we paid. It's close enough to everything else in Monterey (by car). It was pretty quiet, not noisy at all like some reviews said. If you're just looking for a place to crash for the night, this hotel will fit the bill. Do not look for anything beyond that though. The entire facility is pretty dated. Rooms are very old, and there's not enough lighting inside the room.
what sucked the most is that nothing I read about the hotel said that all the planes coming and going fly right over the hotel and if the plane was big enough the building shook sounded like it was coming right though the window. that would go on all night. would I stay there again NO
The room was large and comfortable and the staff was very friendly.
Good location and excellent housekeeping. Couldn't connect to Wi-Fi service. Almost no connectivity for cell phone service (one bar for Verizon).
The woman at the front desk was so nice, she gave some recommendations for restaurants and some appatizer vouchers. The place was very clean and well taken care of. Will for sure return!
Best stay for the price in the area, perfect location
clean and comfortable Small shower. Noisy family outside in early morning but that's not the hotels fault
High quality stay for high value. Staff was extremely helpful and cooperative.
The staff was friendly. Hotel is close to many places.
Wonderful person at front desk. Astute which is rare. Hot tub clean and exercise room great. Quiet. Redid hotel and put in double pane windows and soundproofing. Very close to MRY (Monterey Community Airport) Need the exercise room which is tiny. If there were a lot of guests, it would not be possible to use. One place open for breakfast at 6 am. Not on property and not particularly healthy food.
This motel was great! Cheap, clean, friendly staff, quiet, good location, free internet, what more could you ask for. Would stay here again for sure if ever in Monterey. I have no complaints, everything was perfect.
Cozy room. Basic amenities. Quiet. Staff helpful. Close to harbor. Bed sank in the middle.
Can hear next room neighbors
This hotel is in keeping with Best Westerns standard for clean, well kept facilities with accommodating staff. The only complaint I have is we could hear the conversations in the adjoining room as if there was no door.
Easy access and parking. Breakfast was nice but not great. Clean and fine for families. Pool was cold. Noise from road.
Very friendly environment for sure! Great staff ! And Great service have nothing bad to say and next time I go to monterey I will book here again no problem
Good amount of parking and a clean room with inside (hallway) access. Our larger room with a single queen, couch and desk was a good choice and came with a microwave, small fridge and safe. Don't expect views or character here, just a good hotel room with a comfy bed and room to rest/recline after a long day. Rooms are not very well insulated, so noisy neighbors are easily heard. This is OK most of the time until their are screaming children or reveling partiers.
Quick check in, available parking, comfortable bed and complimentary breakfast.
The staff was so awesome. Every little thing we needed, they seemed actually happy to supply. It was clean. Breakfast was good. The pool and hot tub are small but totally adequate. We will definitely be back! It isn't down at Cannery Row but once you know where you're going it only takes 10 minutes to get to and from.
Good price. Nice breakfast. Polite and helpful staff Noisy between rooms
Clean & newly renovated Breakfast could be better. If you are a carb loader, fine. Add choices of eggs or sausages pls for a more a complete breakfast experience. Add a few choices of fruits as well. Am I asking too much?
Very friendly staff really clean and comfortable
Great value for the money, nice staff
Room was OK. Location was OK No soap or shampoo in the room when I went to get in the shower the first evening. It was in the room the second day. The motel charged my credit card on Thursday, PRIOR to arrival on Friday. When I checked in, I was charged for both Friday and Saturday (we stayed two nights) so I was charged for three nights instead of two. On Saturday morning when I discovered what had happened, I called the hotel to asked why. Instead of an apology for an error, I was told that this was their standard business practice and the double charged night should be credited back to my account in 3 to 5 days depending on my bank. This is not a practice that I have run into before but think that in a place like Monterey where the vast majority of guests are tourists, this is a good way to increase profits. You collect the extra nights fees and collect the interest on the money until you have to give it back.
Everything.. We stay thr a lot and each time is good experience. The only thing I can think of is to have fresh fruit for breakfast.
6 pillows on the large, comfy king-sized bed...plus, the refrigerator, microwave, iron...appliances that provided added comforts of home!
The staff was competent, friendly, and helpful. The room was nothing special, but it did have a fridge. The wireless Internet worked well. There is a quaint Italian restaurant just across the street. All in all, this was a good hotel for a very reasonable price. We stayed over a weekend, and on Saturday night there was loud, bass-heavy techno music coming from a club nearby. We could hear/feel the bass even with the door and window shut. This probably isn't an issue during the week, and it may not be an issue every weekend, but if you're sensitive to this sort of thing (admittedly, I am), you might want to check for further options in Monterey. This was only a minor annoyance, however; the hotel is still a solid deal for the price.
I love the location. The room was very small but clean. I would stay there again. The room size
The room was spacious, clean, and recently renovated. Everything was well-kept and in good condition, we thought it was delightful. Excellent value for the price. The pool is an oversized bathtub and breakfast was minimal.
We we're in a freshly remodeled room. It was nice and clean, and it had a continental breakfast. The staff was kind of badand the remodel was poorly done.
Good value for basic accommodations.. I did not realize that i.t was in the flight path of the airport
the price was the only positive aspect. however it was only slightly less than a much higher quality hotel. it was probably the least desirable place to stay on the street. the walls were made of unfinished drywall. the room was not clean.
Nice location, friendly staff, clean room There was a horrible strong smell in the room possibly coming from the wall paintings. That was quite uncomfortable.
Nothing Very noisy No ice machine No real continental breakfast Old ratty
Room was large. Mattresses are comfortable. Bedding's are clean. Everything except beds is very-very old and in bad condition. Refrigirator is rusty and had leak.No hangers in closet. Leaks in bathroom. No conditioner. Not enough soup and shampoo. 1 pastry and very bad coffee - is not a continental breakfast.
I had very bad experience there. The room has strong smell and no air circulation. I paid for two nights, but flee away on the second day. Not worth to stay.
It was close to the fair grounds and close to downtown. There were restrauants closeby. Noise, very thin walls, needed update everything badly.
Value for money Too small the room, I can hardly move around.
the room was large and the bed was comfortable for a budget hotel. It's an older property that gives good value for the money. There was a refrigerator placed so it crowded the door to the bathroom.
I thought the pricing was affordable, considerinf the size of the room. The queen size beds were huge! Tons of space for the bedding area. The drive around Monterey and Carmel from this place wasn't bad. Would definitely recommend the place.
The heater did not work Knothing to say good
Nice owner and friendly. Very clean We were only there for a weekend to sleep.
The manager - SO helpful and friendly. The place is basic, but it's cheap and pretty convenient. The internet wasn't really working whilst I was there but the manager did everything he could to help. Very pleasantly surprised.
Beds Pillows. Very clean Breakfast room too small.
Hotel does not have spa or sauna. Employee told me they are supposed to tell people it is temporary down but in fact has been down for a long time and they have no plan to fix it. Thin walls. Nice breakfast.
The staff was very friendly and helpful and accommodating There was no jacusi tub
The room The parking
rooms were clean, very friendly staff, good wifi, close to downtown
very friendly owner who was very helpful
This was convenient motel for the town of Monterey and for driving to the Big Sur. the only minor observation is : continental breakfast is not sugary cake as many motels interpet
For one night, good location, nice motel, free parking. Very poor breakfast. We preferred to take our breakfast at Denny's, just on the other side of the street.
Very friendly and helpful owners. Very good, free wirelss internet connection. It wasn't cheap but compared to other hotels in the area I think it was of a good standard. Recommended.
The room was very clean and fresh, very high standards for a motel
I liked the friendliness of the office staff. I liked the fact that they served a continental breakfast. There wasn't enough room to sit in the lobby for the breakfast as the only 4 seats were taken.
Hotel was clean, in a good location, and the staff were very helpful. Breakfast was very good. The hotel represents excellent value for money and exceeded our expectations.
Good value. Friendly service. Clean. Stayed here in December. Heater barely worked. Tub drain didn't close to take a bath. Soft beds and thin blankets. Very cold. Would not stay here again.
staff was friendly and accomadating
Very clean,quiet, good location.
Nice quiet little spot good price for the room Parking spots for the room we got were off by like 4 cars would of loved to park right in front of our room but sombody else got the spot
Clean rooms with new appliances and linen. Easy location and helpful staff. Good price. Location isn't great, but ok.
Close to cannery row. Room small and dingy. Staff rude. Room not that clean. Amenities all dirty or not usable (green/brown water in hot tub) (dirty ice machine located outdoors).
clean room, enough space , bathroom ok and very good beds ! poor WiFi connection
It was in a good location near the ocean, downtown, and race track. The employees that I interacted with where great they seemed to be generally interested in our stay and offered information to good locations to check out. The extended stay residents where rude and blocked off parking spots trying to keep people from parking near our room for themselves. The beds need to be replaced springs where coming through our bed and the bathroom sink had been broken and badly repaired when it should have been replaced.
Room over the office is below 2 star Paint is peeling ,heater is noisy and traffic noise is terrible in the morning Bathroom fans sound like lawn mowers and can be heard in the next room When I asked for another room off the street I was told the cost would be $100 more, bringing the cost is a "three star" hotel on Fremont street to $250 for a Saturday night - very dissatisfied with this hotel
I really didn't like anything about the hotel that we stayed in..my husband tried to take a shower and the water was trinkling out...we wanted to sit in the spa and it closed at 9pm. (it is by the beach who is back at 9pm) I think it should stay open a lot later. The rooms are very hot too. I was not satisfied.
you get what you paid for towels was very worned out... (good thing we brought our own); a/c did not work at ALL; fridge did not get cold at all; had to clean the iron myself;
I was very dissatisfied. When I booked the hotel thru kayak.com, it looked very clean and comfy, somewhere I could relax, and even read a book. When we arrived to the hotel, not only did it look creepy, but it also was very ghetto looking. The staff there were not friendly, they only want your $! I booked a room with a balcony, so my children and I could sit outside, and read our books. They gave us an ugly room with no balcony, and growing mold inside the bathroom. The toilet would flush for hours, and it wouldn't stop! California is in a drought, and this is not helping it! Also, my children say they did not feel safe and ugly! The toilet would flush in the middle of the night, we felt like it was haunted! Room #223. Just don't stay there, I wouldn't recommend it to anyone!
Convenient to most popular tourist attractions. Not great but a fair value for the $'s Wi-Fi signal so weak it was unusable. Noise from fairgrounds was very noticable in the room
Room was dirty, giant stain on bed cover, chipped paint all over. Management was rude and unprofessional.
The clerk at the check-in desk was very helpful and friendly. Our room was comfortable and satisfied our needs...however, an in-room coffee pot would have been nice. Lack of an in-room coffee pot.
Great staff Bed tilted to one side and kept rolling away from the wall.
Spa was broken, then repaired, still very old. Sauna was broken. Shower head in room sprayed very little water. Toilet tissue was very poor quality. pillows were terrible, should have been thrown out.. The continental breakfast was a joke. coffee and rolls only. No juice or tea for the non coffee drinkers.coke machine was empty all of the above
The staff is extremely friendly and accommodating to any and all problems there may be. The rooms also had nice air fresheners in them to keep the dank hotel smells out. The first room we were put in was completely drenched due to a leaky ceiling, so that was pretty nasty. But like I said before, the staff was very accommodating and upgraded our room for the trouble.
Lage und Ausstattung waren in Ordnung. Völlig überteuert, Komfort und Sauberkeit lassen zu wünschen übrig
staff is sometimes very nice and accommodating staff is sometimes rude, condescending, and unhelpful
Price was a good deal. Room was spacious, with a small kitchenette. Neighbors were quiet. Staff was pleasant, if not very efficient. Breakfast was minimal, but ok. Smoke detector in empty room next door had low battery & beeped all night. Asked at the office that it be fixed, but it beeped all the next night as well. Finally found a worker to fix it. Housekeeping didn't start til 6pm which made it awkward coming back for the evening. the garbage in the room never got dumped. The shower curtain and bathroom window had mold; the windows got condensation very easily. There were cigarette burn holes in the top comforter and the mattress sagged a bit. Had hoped to be able to use the hot tub as our vacation involved a lot of walking, but it was drained.
Staff was nice. Thete were Roaches! Television did not work, refrigerator broken, no screens on windows. A very nasty hotel.
Nice cozy for adorable pricing Nice cozy for adorable pricing
Location was good with easy access just off Hwy 1. Breakfast had hot cocoa, coffee/tea, 2 cereal options, bread (toaster available) with butter/jam and some breakfast pastries. There was a very strong smell of cleaners in the room that didn't go away the next morning either, but I suppose I'd rather take that reassurance of it having been cleaned! Bed wasn't very comfortable and everything looks very dated. Carpet could use a good cleaning or better yet, rip it out and replace with hardwood or laminate. Walls are thin too and we were disturbed on and off throughout the night, but it was ok enough for an overnight stay.
Bed was comfortable, room was fairly nice for the price. Location is good. There was a loud noise coming from the wall, I'm not sure if it was the neighboring room, or if it was something else, but it was a loud buzzing for about 30 minutes at a time, and it happened 3 times over the course of one night. There was also a large window at the back of the room with no curtains, and a very bright light was on all night on the other side of it. I had to roll onto my side and face away from that wall with a pillow over my head in order to sleep. The parking was terrible outside my room as well. It was on a steep hill, and there wasn't enough room to back out and turn around. I had to back all the way down the hill and into an empty space just so I could leave. The complimentary breakfast was some prepackaged cinnamon rolls and toast, and the orange juice machine only had water in it.
Nothing Poor customer service, security problems, dirty rooms and furniture.
Room was clean and spacious. Front desk couldn't find our reservation. They gave our room to the wrong family. Beds were uncomfortable. Breakfast room was too small.
Very good staff, very good continental breakfast. Very comfortable stay. Close to freeway . Recommended for first time visitors to the city
Spacious room, decent breakfast, very good value fotlr money. Could have been a little cleaner, but I actually expected worse from a motel so it was OK. Airport is close and sometimes the planes fly immediately overhead which is extremely loud.
They do offer “breakfast” but its just a coffee and some packed sweet cake. The hotel room was ok, but expensive for its standard. Its just a motel and they should be cheaper than the priced we paid. The reason I would not suggest this hotel is that our room was not very clean. I found hair in the bathroom and in the shower, the bed cover had a blood stain on it that did not make the room feel clean at all. Of all the motel that are in this area I would search for another one next time I visit.
price was good, staff was pleasant, room was clean window did not lock
Nice and clean motel. Appearence was good also.
Helpful staff allowed us to check in early, which was very useful. Although our friends had a coffee-maker in their room, we did not have one in ours. We would have thought this should be standard to all rooms.
The beds were very confortable and I like the fact that there was a fridge and coffee maker. Heating was excellent especially since it was quite cold that night. The receptionist could have been a little friendlier or persoanble. It's like I was just another "number" checking in. They could also serve the "continental breakfast" in another room rather than the check in office which barely fits 4 to 5 adults at a time (standing).
The noise from other rooms up above all night.
parking was bad .....the grounds between parking and hotel had trash piled up
I like the fact that it was affordable and it was cleaner than expected.... There's really nothing that I didn't like about the hotel except for the breakfast...i'm diabetic and everything that was being offered was too sweet for me
Not very much at all. the best part of my stay was leaving the next day. I did not like the mistrust Ii was greeted with when I arrived witha confirmed booking. My credit card was subject to an inquisition which was not appreciated. although the bathroom appeared clean - the tiles on the floor had been painted with an epoxy resin and so they appeared shiny and clean. that's where it ended. The bedspread had mould on the underside and when I used the shower I perposely left the shower curtain outside of the bath because I did not want my feet contaminated with any run off the mould on the shower curtain. If this place was a pet motel I would book my dog in somewhere else. Continental breakfast - what a joke. The people running this place should refund my money immediately. Steer clear of this place!
no hair dryerm it was really such a bummer for me as I have long hair :(
Free parking, reasonable price. Limited breakfast, room door lock not very secure.
Position is good, very easy to connect to the California highway 1, the environment is silent. Room is too small and not clean, unbelievable there are bugs on bed.