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Level of courtesy and service Very difficult to find. Expensive to park the car in hotel garage.
The hotel was in an excellent location, very near the city centre and the historic area, just across the river from the Cathedral. The staff were very friendly and helpful and the rooms were very clean and comfortable. I thought the charge for the parking garage was a little expensive. Perhaps a gradually reducing fee every 24 hours could be offered, so the first 24 hours could be charged at full price and then reduce the fee by a day to day basis to a minimum price would be more encouraging.
excellent professionality. a very clean place, very central
Hotel stuff were very polite. Location of the hotel was also very useful to travel around the city. Noises, noises and noises in the room. Noises from outside and noises from inside, from other rooms.
The staff were very helpful, the rooms were big, clean and bright. We were on the top floor and no smoking. And the decor was lovley There were no tea and coffee facilities.
Nice, clean Difficult to find parkingplace outside hotel. The hotel had a garage a few blocks a away. Not a good solution if you need your car during your stay.
Great value for the price
Location Unavailability of lugage helper or driver service after 1200h
Good size room & bathroom + terrace, value for money
The hotel is convenient, comfortable and clean. The hotel staff were all helpful, pleasant and accommodating. The room was fine, and the food was excellent (the buffet breakfast did not disappoint). my car was parked by the hotel staff (overnight parking as an extra cost). I would choose to stay here again.
excellent helpful staff lack of bar / restaurant service and opening times
Excellent location and great value,clean and comfortable room and helpful English speaking staff. Lack of facilities for a 4 star hotel-no gym
Fox was the only english news. Cnn, bbc, EuroNews would all be better
Good location, great breakfast Parking expensive
It was a beautiful hotel with friendly staff and an excellent restaurant. no
Nice and big room.
Excellent value and extremely well placed for the historical quarter of the city.
Convenience of being able to walk everywhere easily. The breakfast in the room service was a bit confusing! Sat morning none arrived due to nobody picking up our 'order sheet' from our door! Had to say at reception - much better Sun A.M.! Plus, no food served in cafe/bar until 8.30pm - we know Spain eats late! But on this occassion, going to a van morrisson concert for 9pm meant we would have welcomed a decent full service. The reception guy was very good and arranged some basic food - unfortunately, the Pork Baguette eaten by my wife made her very ill during the concert!! It was definitely that as I was ok and had not eaten one! We did say at check out and received 7e off bill!
I felt comfortable N/A
quality and comfort very helpful at front of desk
the service, the cost the bathroom was a bit tight, the elevators quite ugly and I don´t think it deserves to be a 4 star (although the deal I got was great)
Central, good restaurants very close, very efficient desk and parking service room small, but no problem for short stay
We arrived on a public holiday and the hotel was very quiet. Reception staff were most helpful. The room was clean and well appointed. The location of the hotel is such that it is only minutes walk from the historic centre of Murcia and from a wide selection of places to eat. As with many city centre hotels in Spain, the car park is a nightmare with limited space and many obstructions. A public car park is nearby and would have been a better option. Our room on the first floor overlooked the square at the rear of the hotel and it was not possible to obscure the windows to stop being overlooked. The curtains were heavy and almost blacked out the room.
pleasant hotel clean,friendly staff very difficult to find,extremely difficult parking,also very difficult to find entrance to parking
Visiting the sights of the city of Murcia Nothing really.
good location parking difficult
nice building, very central and good breakfast slightly tired paintwork
The staff were very friendly, helpful and obliging Although touted as being a 4*, this was probably awarded some years ago - the rooms could do with a 'refresh'.
Location and staff friendliness. Pillows were rather flat and uncomfortable.
close to shops Hard to park outside the hotel on first arrival. The hotel could do with redecoration.
In the middle of town, especially useful during fiesta parking available, but access a bit difficult
city trip the hotel need to be renovated, it is quite outdated style, but nice price & services
Ideal location for exploring the old town and cathedral . Helpful and friendly staff, bedroom clean and bright Bathroom very small with only a half bath. Walls are very thin, you can hear people next door quite easily
Location of Hotel to main areas of interest Lack of bar facilities, although coffee bar was open on our last day.
Hotel very nice but very hard to find!!
The location was good near the centre of the city and the hotel staff was friendly. Many of the hotel staff did not speak english, but the were though eager to serve in spite of the common language.
location convenient for site seeing and shopping. Staff very helpful and courteous .Although we arrived two hours before check in it was no bother to them and we were allocated a room immediately
very central staff very poor at english.first room given was very poor,I was moved
Close to shopping we did leave after 1 night as was not in walking distance to the arena as we had been told. Were remoldeling so a bit askew. The person in the room next door took a shower at 4am and I thought I was in a raging waterfall as the wall was very thin apparently.
The staff were extremely nice and helpful. The location was just perfect in the center of the city, while it was cozy and quite.
Kindness of administrators (people at front desk); internet connection; room - tiny, but with taste; the view - (Floridablanca) park.
I would use it again Reception staff were very good
It was central and easy to access. We were only staying one night so it was a flying visit. The staff were helpful and friendly. There was, paided for, parking but its a tight squeeze! The room smelt of smoke and as the room was at the front of the hotel the traffic was audible, although not enough to keep us awake. Breakfast was small and was the only time the staff were not overly helpful
Lovely hotel with a good location. You couldn't get better for the price.
The staff were fantastic - we´d had a really difficult journey and they were super accommodating. The price - for all that and 35 euros, couldn´t go wrong. Carpark. States it has private parking which it does, but there´s not way as hard as I tried that we could get the X5 in there. That said the staff reimbursed us the cost of the space and eventually we managed to find a space directly outside the hotel.
Friendly staff. Modern. Clean. There were no tea/coffee making facilities in the room.
Very polite staff, value for money, nice location opposite park and near the river. Asked to changed rooms 3 times before finding satisfactory room - due to broken air conditioning, broken tap, window locks faulty, curtain rail fell off wall etc. Hotel seems run down.
Vey friendly staff, who speaks good English and was very helpful with advising interesting places to visit. Very close to the city centre of Murcia (5 min walk) and all the city attractions.
Staff were very helpful, spacious clean room and location in relation to city centre very good. Parking is in a secure garage a couple of streets away and you can come and go as you please during your stay. Our hotel faced the gardens - lovely view.
reception and lounge area staff all very helpful, esp Maria for breakfast who remembered my first order and made it every day without me even asking, and the blonde waitress at night. Food and drink very reasonably priced. Lovely location, park across the road and train station 10 mins walk away, bus 15 mins. Excellent supermarkets 5 mins away (turn right at the front door).