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Level of courtesy and service Very difficult to find. Expensive to park the car in hotel garage.
The hotel is convenient, comfortable and clean. The hotel staff were all helpful, pleasant and accommodating. The room was fine, and the food was excellent (the buffet breakfast did not disappoint). my car was parked by the hotel staff (overnight parking as an extra cost). I would choose to stay here again.
Location Unavailability of lugage helper or driver service after 1200h
excellent professionality. a very clean place, very central
Hotel stuff were very polite. Location of the hotel was also very useful to travel around the city. Noises, noises and noises in the room. Noises from outside and noises from inside, from other rooms.
The staff were very helpful, the rooms were big, clean and bright. We were on the top floor and no smoking. And the decor was lovley There were no tea and coffee facilities.
Nice, clean Difficult to find parkingplace outside hotel. The hotel had a garage a few blocks a away. Not a good solution if you need your car during your stay.
Great value for the price
Good size room & bathroom + terrace, value for money
The hotel was in an excellent location, very near the city centre and the historic area, just across the river from the Cathedral. The staff were very friendly and helpful and the rooms were very clean and comfortable. I thought the charge for the parking garage was a little expensive. Perhaps a gradually reducing fee every 24 hours could be offered, so the first 24 hours could be charged at full price and then reduce the fee by a day to day basis to a minimum price would be more encouraging.
the service, the cost the bathroom was a bit tight, the elevators quite ugly and I don´t think it deserves to be a 4 star (although the deal I got was great)
Visiting the sights of the city of Murcia Nothing really.
good location parking difficult
We arrived on a public holiday and the hotel was very quiet. Reception staff were most helpful. The room was clean and well appointed. The location of the hotel is such that it is only minutes walk from the historic centre of Murcia and from a wide selection of places to eat. As with many city centre hotels in Spain, the car park is a nightmare with limited space and many obstructions. A public car park is nearby and would have been a better option. Our room on the first floor overlooked the square at the rear of the hotel and it was not possible to obscure the windows to stop being overlooked. The curtains were heavy and almost blacked out the room.
The staff were very friendly, helpful and obliging Although touted as being a 4*, this was probably awarded some years ago - the rooms could do with a 'refresh'.
nice building, very central and good breakfast slightly tired paintwork
pleasant hotel clean,friendly staff very difficult to find,extremely difficult parking,also very difficult to find entrance to parking
Location and staff friendliness. Pillows were rather flat and uncomfortable.
close to shops Hard to park outside the hotel on first arrival. The hotel could do with redecoration.
Central, good restaurants very close, very efficient desk and parking service room small, but no problem for short stay
Location of Hotel to main areas of interest Lack of bar facilities, although coffee bar was open on our last day.
Ideal location for exploring the old town and cathedral . Helpful and friendly staff, bedroom clean and bright Bathroom very small with only a half bath. Walls are very thin, you can hear people next door quite easily
The staff were extremely nice and helpful. The location was just perfect in the center of the city, while it was cozy and quite.
The location was good near the centre of the city and the hotel staff was friendly. Many of the hotel staff did not speak english, but the were though eager to serve in spite of the common language.
very central staff very poor at english.first room given was very poor,I was moved
city trip the hotel need to be renovated, it is quite outdated style, but nice price & services
location convenient for site seeing and shopping. Staff very helpful and courteous .Although we arrived two hours before check in it was no bother to them and we were allocated a room immediately
Close to shopping we did leave after 1 night as was not in walking distance to the arena as we had been told. Were remoldeling so a bit askew. The person in the room next door took a shower at 4am and I thought I was in a raging waterfall as the wall was very thin apparently.
In the middle of town, especially useful during fiesta parking available, but access a bit difficult
Hotel very nice but very hard to find!!
Ok space might be little small in the room but I really prefer this hotel than many other 4* hotels. Even if "on the street" hotel is quiet for the location. Staff was execellent and i'm sorry for not finding the same guy on reception when leaving as I wanted to thank him for the room he gave us; the window was on the street and gave us the opportunity on 1st of may to have a priviledged view over a local celebration in the church in front of the hotel. Room is very clean and well designed/furbished considering infrastructural limits. Breakfast was very good and also a good choice we'd recommend. We were in a city trip but the hotel is also best for business. Well, yes the big problem is parking and being by car we've lost more than 1+1/2 hour to be lucky enough to find a parking place (in a forbidden area anyway). A towel hang was unsticked but this is suck a minor item compared to the rest that I still keep on suggesting the hotel (unless you're nervous on parking)
We were very pleased with this hotel. The position is very central and the price was reasonable. We shall use again when visiting Murcia.
Comfortable, clean, close to the city center and central bus station. The breakfast was poor - just few pieces of cheese and ham, dried off and shrunk...
This hotel was central to where I needed to be. Everything in the room was smart, clean and worked! Despite being in a busy location, it was not noisy. Staff were always accomodating and friendly. My previous experiences of single rooms left a lot to be desired, but not this one. I thought it was excellent. The only thing (and this is very minor indeed) is that my room only had a window looking out into the central shaft, so it was pretty dark all the time and I could never tell what the weather was like.
Morning meal was good but felt rushed by staff to leave at 10:00 AM Lack of parking a problem even at check in. Surrounded by old buildings and neighborhood.
Bottled water should be made available at all times.
Good locaton in the middle of the city.
It was clean and central The room was on the small side and the breakfast was prettyu limited (shortage of fresh fruit and lacked variety)
The hotel is fully renewed, the room was very nice and confortable, nice TV set, complete (and expensive as everywhere else) minibar. Fairly good shower too. The cleaning service is quite noisy, forget about sleeping until 9. Breakfast is rather poor and absolutely not worth the 8 euros it costs.
Staff were very helpful, spacious clean room and location in relation to city centre very good. Parking is in a secure garage a couple of streets away and you can come and go as you please during your stay. Our hotel faced the gardens - lovely view.
I would use it again Reception staff were very good
Friendly staff. Modern. Clean. There were no tea/coffee making facilities in the room.
Very polite staff, value for money, nice location opposite park and near the river. Asked to changed rooms 3 times before finding satisfactory room - due to broken air conditioning, broken tap, window locks faulty, curtain rail fell off wall etc. Hotel seems run down.
Vey friendly staff, who speaks good English and was very helpful with advising interesting places to visit. Very close to the city centre of Murcia (5 min walk) and all the city attractions.
It was central and easy to access. We were only staying one night so it was a flying visit. The staff were helpful and friendly. There was, paided for, parking but its a tight squeeze! The room smelt of smoke and as the room was at the front of the hotel the traffic was audible, although not enough to keep us awake. Breakfast was small and was the only time the staff were not overly helpful
reception and lounge area staff all very helpful, esp Maria for breakfast who remembered my first order and made it every day without me even asking, and the blonde waitress at night. Food and drink very reasonably priced. Lovely location, park across the road and train station 10 mins walk away, bus 15 mins. Excellent supermarkets 5 mins away (turn right at the front door).
Lovely hotel with a good location. You couldn't get better for the price.
Kindness of administrators (people at front desk); internet connection; room - tiny, but with taste; the view - (Floridablanca) park.
The staff were fantastic - we´d had a really difficult journey and they were super accommodating. The price - for all that and 35 euros, couldn´t go wrong. Carpark. States it has private parking which it does, but there´s not way as hard as I tried that we could get the X5 in there. That said the staff reimbursed us the cost of the space and eventually we managed to find a space directly outside the hotel.
The Reception staff were friendly and welcoming, and spoke both English and Spanish. The room was well appointed, clean and comfortable. Whilst the Hotel is not central, it is only a few minute's walk into the heart of this cultural city. An excellent location made for a good night's sleep. Whilst the underground carpark is adequate, some of the spaces could do with a little more room, and exiting is tight with a larger car. As far as the room goes, the only thing I would add is tea/ coffee making facilities.
Convenience for the city The restaurant belonging to the sister hotel across the road had an award for quality. We found it poor and quite expensive for the current climate.
Reception staff were very helpful at all times, the twin room was cleaned daily & was comfortable.
Adequate for a short stay. Good value for money. Claen and compact Easy and inexpensive car parking at hotel, without it parking would have been a nightmare
The Staff made every effort to accommodation our lask of Spanish speaking to us in English where possible. A Taxi was called for our very early start which was very much appriceiated. All in all a very nice stay.
Good location, clean and quiet Charges for car parking
Nice and cleam room, friendly staff, location. It was not really easy to find.
Excellent position to explore Murcia city We felt the reception staff were not very friendly
Good location, clean and comfortable. Room had mini fridge which was great.
We love Murcia. Very clean very beautiful city to visit people nice and overall. 10 Nothing. Like. All
Althought beeing very cheap the price becomes a waste because of the bad-mannered personnel and the uncomfortable and stinking rooms. A pesar del precio economico, la relación calidad-precio es baja, porque el personal de recepción es el peor que he tratado en mis mas de 15 años de viajes por Europa. A pesar de estar en una planta de no fumadores las habitaciones apestaban a tabaco negro. Althought beeing very cheap the price becomes a waste because of the bad-mannered personnel and the uncomfortable and stinking rooms.
Hotel is close to city center. You can easily visit historical monuments by walking. Conditions were also good. Rooms were clean. Staff was helpful. The only bad thing was the internet connection. It's not working in the rooms.
Clean, chip, close to the station.