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The staff at the hotel was friendly, helpful and very pleasant. A very reasonable price for the quality of the accommodation and service. Would definitely stay again. Did not have children with me, but could see how this would also be a nice hotel for families with children.
The staff was friendly & helpful. The TV reception and the wifi were terrible. When I notified the staff they said the problems were throughout the hotel and it happened at various times during my stay.
Location Fridge missing upon arrival. Slow elevators. Location of breakfast bar, too crowded around food area. Uncomfortable beds. Loud music and motorcycles in the middle of the night, management did nothing to control the crazy party atmosphere at entrance to hotel. Front desk did not answer phone when we called to complain about noise. Carpet was lumpy and stained, needs upgrade. Faucets were leaky. This hotel is not what one would expect from a Wyndham hotel, we have stayed here the last three years, to reunite with family. Location is the only reason we stay.
The staff was friendly. The location is decent. I thought the bed was extremely uncomfortable. I don't like sleep number beds. The room service never picked up so I ended up going out to eat. The tv didn't always work...I wasn't touring around Phoenix at this part of my vacation.
The staff particularly Patricia was incredibly helpful. Very convenient to ASU and fine dining. The beds and room are quite comfortable. We liked it so much we stayed three nights in a ten day period. Great breakfast offerings Leaking ice machine on third floor
Friendly staff, clean rooms, and a decent breakfast. Convenient location, close to airport.
Room was very clean, liked the layout, flat screen tv, breakfast good with hot food, waffles, etc. nice business center with free printing (printed my boarding passes there). Close to airport, Walgreens, staples. Parking garage was dirty and fairly dark. I was really watching as I traveled through it because there were plenty of places for someone to hide. Access to it was only via street sidewalk. Stairway inside of garage was especially sketchy and looked like homeless people had been staying in it.
First night was fine. No refrigerator or microwave as advertised. Breakfast fine. Staff pleasant. A few days later we stayed on our way home. In a ADA room. No hooks in bathroom anywhere. No vanity, only pedestal sink. Inconvenient. Room above parking structure. AC blew directly on bed. Carpet torn. "Small" king bed (is that a California King?) Front desk was not at all helpful. We did not sleep well. Not worth the money.
Room layout and breakfast included. Noise level. Loud elevator. Also very low water pressure in bathroom sink. Not as nice as other Wyndham hotel we had stayed at. Our room's refrigerator was missing.
Location was good especially for business travelers. Very close to monorail and quite a few restaurants nearby. Dated, could use new carpet especially.
Breakfast here is always a good selling point. Scrabled eggs are difficult for large buffets and, at most similarly priced hotels, they will often go with runny reconstituted powder eggs. But, not here! Eggs were very good every day... as was everything else. A little variety each day would have been appreciated. But, generally speaking, the breakfast included in our rate was greatly appreciated... Pool area is nice, as well as the shaded patio area... The thing that bugged me the most about this place is that there was a huge party on the hotel grounds outside right under our window on our last night there. The music was so loud, we couldn't possibly drown it out with our TV volume and there was no possible way to actually try to go to sleep. It lasted at least until midnight, and, even though I often am up well past midnight myself on a Saturday night when at home, I needed to get up early to get family to the airport that following Sunday morning. Seems like everyone in my party had a terrible night's sleep, regardless of which side of the hotel their room was on. Unbelievable that management sanctioned such an event outside at night without thinking of the consequences of how it would affect the people staying there that night! And, what's worse was that when I approached the front desk about it at checkout the next day, theyoung lady said, "We don't usually have that happen..." Yeah, no kidding! If they did, no one would ever stay there on a Saturday night!! How about a little compensation for our inconvenience? Nope. Can't do it because we booked our room through KAYAK. What? Crazy... The bed was terrible. One side sunk in practically to the box frame. If they were adjustable mattresses, we didn't know it. No controls visible on either nightstand nor were there any placards indicating that the bed could be adjusted and that the controls were available in the nightstand drawer or on the side of the box frame or wherever...
Location is convenient and morning breakfast typical & free Room was a huge pit, staff was not great.
Excellent staff , great swimming pool for all ages , low cost meals , happy hour every afternoon , bands playing most nights Luke warm water for showering and shaving took ages to obtain , towels old
VEry expensive in relation with price. Try to do a design hotel, but it is very old , and expensive. Gym, swimpool, etc, etc
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
The power going out in the morning and not being able to get ready for the day before time to take off.
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
Room was exceptionally clean! First floor room.
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
The staff was really a kind bunch of people, Noise! Hallway noise BIG TIME
The staff was helpful and friendly.... The rooms were great! Tasteful and comfortable
Room was great. Bed comfortable Shower had moldy caulking. Needs redone
The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future. The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.
Free wifi and breakfast
Combination of price and quality Homeless people around
The bed was amazingly comfortable. I probably won't stay here again because I prefer hotels over motels (room entrances that lead into an interior hallway rather than the outside) That's my fault for not really checking it out. The staff was very friendly and courteous. The room wasn't cleaned very well each day. The shower head was so low I had to bend over in order for any part of my body above my stomach to get wet. The location of this hotel is not the best. Not someplace I would consider staying if I had kids with me. The tweaked-out hooker knocking on my door at 3 a.m. was a nice touch.
The worst shower I have ever been in,
Quick change of room. I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.
clean room cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)
Quick check-in, hassel free.
Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.
I liked that it is close to downtown. The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.
The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation. The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.
Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.
It was quite ...nice free breakfast and the price ..great staff We saw several roaches in the Kitchenet and restroom and tv area
Away under my expectations .
It had a bed after 36hrs without one. For the price it's what you'd expect
nothing I made a reservation for someone else. I didn't not check in. Vacation in Charged for the same night to me and to the guest Mark Lemnox they charged each one---- for the same night I called and the front desk lady said she will not reimbursement the money
Price No heat in room and no other room available. Loud guests. Front desk said it was us but it was the rooms around us.
Nothing I was offered drugs It was very dirty and the manager got info on my blankets that were rip and she did not do nothing about it
The price was OK for one night.The breakfast and the free WiFi was o as well .But that was about it... I did not like the fact that I booked a room and when I went there was any rooms avaible for me when I got there I tried to call and call after and nothing in return and the staff wasn't the friendliest either.....
A bed to sleep in Hotel was noted by workers at a restaurant close to the hotel as being 'hoeville' and they suggested not to leave my room. broken down cars in the paking lot, drug deal on the property as I made my way quickly inside to lock my door. No WI-FI, scary place
Pool area carpets in hall were dirty, mold on tub edge, sliding glass window to pool was in disrepair.
Very clean & in a great location The heat didn't keep the room warm once the daylight appeared.
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