Circus Circus Reno and Casino

Had to adjoining rooms. Staff not very friendly and long wait to check-in.

The overall stay was okay. It took about an hour or two just to check in. Restaurants took a very long time as well. The room was as expected for the price and the casino was as well. Overall it was okay.

The staff was always pleasant and Happy! I hope they get treated as well as they treated us! Now on the other hand the facility is extremely out of date and could use a face lift! The bed was actually comfy but the sheets were old and tattered. Every surface in our room was disgusting! There was sticky stuff on every surface top. It was late and they couldn't get someone up to our room to clean it off in a timely manner. I took a wash rag and cleaned them off myself. When I was done the wash rag was very dirty and gross! You definitely get what you pay for here!!

Price When I tried to modify my reservation by leaving a day early. I notified them at check-in. It was refused. So I had to pay for a day after I had left the hotel. Very poor customer relations

They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.

I came to the hotel to work but the internet would not work properly. I was denied a refund also.

The location is good for walking the strip and is reasonable close to midtown. Hairdryer was broken and bathroom could have been cleaner. The sky tower needs a big remodel.

I like that it was right on the strip and had good views of the mountains. the room was out dated and had mold and was falling apart. the shower was loud and barely worked. the beds were very uncomfortable. Also the customer service in the beginning while checking in was horrible even though it was slow the person who checked me in was rude and so was the manager at the time. once I got to my room I even went back down hoping to get some one else so I could switch rooms since there was mold in the bathroom and the wall paper was peeling off and when I got there I did get some one different but even she was rude and said they could not switch rooms for me since I had already checked in and went in to the room even though I hadn't even sat down. I travel a lot so I know what to look for when I first enter. this was my girlfriends 21st birth day weekend and I felt bad because she did not even want to shower in our room. she went to one of our friends rooms and showered.

The rooms are large, seemed clean. We had our car with the Yakima cargos carrier on. The parking garage was so low to self park, we barely fit, there were a few trucks park inside literally look like they had an1 inch clearance, a long walk to check in up stairs, not fun with bags, standing in line with a rough crowd, going to the room felt like we could get mugged,we were a little shocked that the car had not gotten broken into!at a cost of almost 100.00 a night! By the way thanks for the resort fee

It was ok to stay and see how the rooms are The room was leaking from the window from upstairs ac unit

There are three hotels as part of the complex. Low rent guests. Looked like the truckers convention, poor house had just let out. If you can't afford a nicer hotel you shouldn't be gambling.

Nothing. Didnt get room we booked. It smelled musky and gross We didn't get the room we booked. Clerk was rude. Andthe room was dirty never again

The few things that I did like was its location. We were able to get around town and do plenty of sightseeing. Also that it was connected to 2 other casinos. Other than that, read below for ALL the terrible b.s I had to encounter there. Where do I even begin? Upon checking in, I pulled up my confirmation from kayak which showed that $140 was paid upfront and the only amount I had to pay was $9 a night resort fee. For a total due at chekin $38. 1st she tried charging me $82 @$15 a night resort fee then extra tax then $3 a night for some city if reno fee. After arguing my case, which strictly says $38 total due to hotel at check in. She gave me some more gibberish about city taxes and to avoid a aggravation I paid $52 and change. 3 days later I got a notification from my credit card that circus circus just charged another $5. When I got back in, I went to address it. The pregnant woman was very rude and instead of letting me finish my question, she picked up the phone and said to whomever on the other end"this customer is complaining, take off the charge" That was not professional and was really upsetting. We ordered a fridge, which by the way Is $6 a night. We ordered in the morning and Greg assured us housekeeping would bring it up by the time we returned. Well, 10 hours later when we came back... No fridge. I could go on and on in detail. I'll just leave it like this. Bell desk, rude in the telephone Front desk, EXTREMELY rude on multiple occasions, Valet,, not even busy and it took 15 min each time to get my car. They just put around, walk, talk to their buddies. And expect a tip when they come with the car. Front desk out of stamps for 3 days. Really? I never felt welcome there, not once was I greeted with a smile. Its like everyone that worked there hated their lives and their job. I'll NEVER return to such a place. I live in Las Vegas, if anyone of those employees acted that way here, they'd be fired on the spot. Another thing, what the heck are they charging $15 resort fee a day for anyway? There's no pool, hit tub, sagyn . the gym has maybe 6 working machines. No fridge(without extra charge) no microwave, no safe. A resort fee is for the use of amenities. What, $15 a day for some slow ass Wi-Fi that ONLY works in the room? I guess this is what you get for a budget $30 a night hotel.

My experience at circus was not good. The rooms smelled like cigarettes even though it was a non smoking room. I had numerous times where I had to request different dishwater because my glass or cups had lipstick on it. I had spider bites from sleeping there. Over all very dirty and outdated.

Bell Staff was quick and friendly. Front desk check-in staff was friendly as well. The train shuttle needs to be cleaned. The television in my room was missing the buttons. Body Towels ijmtge bathroom were too small.

Friendly staff Small rooms had to switch because the out me in the wrong type

Room was inexpensive, nice view from 20th floor & Sushi was outstanding Check in process is a nightmare. Had to wait almost 1/2 hour just to get our room. Then there is a mix up at the front desk and they sent us to the wrong room. So I call the front desk and let them know we wanted a single king bed, since it was just me and my wife. Due to the check in process we are already running late. Now I had to wait another 20 minutes for a bell hop to bring us keys to the new room. We almost miss our dinner reservations and the stress of the whole situation makes our anniversary dinner get off to a rocky start. happily we get passed that and go back to our room to relax for a while before going out again. I am relaxing in bed without clothes then I hear someone try to open the front door. They have a key and the door opens! Good thing i set the inside door lock, so I call the front desk immediately an desk if that is normal. They say no. Next thing I know security is at my door wanting to see my ID. I am still not dressed and I am feeling very uneasy. Then when i think it is all over the security guard comes back to let me know everything has been straightened out. Great I already knew that. i just want to relax in peace, but then the front desk calls to ask us about some items they found in a room we had never been to. I brought my wife here to get away for a night for our anniversary. Very bad idea. What a fiasco! Ugly: The rooms and carpet are dated worn out and don’t seem very clean. The shuttle from one tower to the other looks very old. That’s about it. On a side note. I should say that the next day they did ask how my stay went and offered to pay for lunch to make up for things. That’s when we ate the sushi which was very good. However, the voucher did not cover it, so I ended up paying about $30 out of pocket.

The building needs updated. The mattresses looked like they hadn't be changed out for 10+ years as you could see the body impressions.

Bad quality very dirty

This place is cheap and might have been nice once upon a time. This place is depressing and smells like a urinal cake.

Nothing! The smoke! The whole situation was bad I will never bring my family here again.

nothing. I didn't like how we stood in line for an hour and a half to check in. While getting checked in, I'm told my room isn't available (King Bed non-smoking in the main building of the hotel) & that I would be getting a 2 standard bed room at the building across the skywalk. (we had just walked from that end of the hotel with all our luggage!! Then the clerk tells me that I needed to pay an extra $15 per night!! it was ridiculous!! she didn't empathize with my situation and had a "take it or leave it" attitude. When we got to our side of the hotel, there was another long line to the elevator just to go to our room! Finally when we got into our room, we had the most awful view with parked cars right outside our window (litteraly) we were next to the parking garage. The room was stink. It was very outdated. It was hell. So because I had already been charged the first night, I cancelled our next night.