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The location and the friendliness of the hotel staff. The rooms were quite dusty and old. In fact, we came to know (from the management) that only some rooms were renovated and not all unlike what was stated in the booking.com website. On the other hand, the breakfast buffet wasn't really a 5-star hotel standard.
Wonderful vue, large room with a pleasant balcony, very kind and attentive staff, good restaurant. One of the best hotel I've ever stayed
The service Incredibly small rooms
always available, always ready to assist rooms are small and it is always a fight to get a room with a view
The staff were very courteous and spoke numerous languages so it made communications easy. Also, they were very discreet and extremely helpful with any issues and questions about the surrounding areas. The view from my room were spectacular!!! Quiet, romantic, and close to downtown historical Salzburg. Nothing were wrong.
The Hotel Sacher was a charming hotel with an interesting history. We did lots of walking and It was conveniently located to shopping, site seeing and restaurants. The staff was great and very helpful during our stay. In the evenings we enjoyed having cocktails in the bar while listening to pianist play. The Hotel Sacher is a great place to stay!!
Mr. Reinhold helped us get amazing ticket to the symphony the day of the show. He was thoughtful in organizing a private tour and directing us around the city so that we didn't waste time or miss the hidden gems. Truly exceptional service!
Sacher Hotel, location is perfect for touring Altstadt Salzburg. Junior suite was impeccable, and well furnished, entire staff most friendly and helpful, and service worthy of a five star boutique hotel. Absolutely, nothing.
kitchen, interior design, service, clearness
The ambiance and the location The old bathroom, quite unconfortable
Hotel is conveniently located for festival goers. Facility is old and room small.
the helpfulness of the staff the room
Walking distance to Old Town for sightseeing and restaurants. Free wifi plus terminal in lobby. Seperate toilet and bathroom, limited free parking on site. Friendly receptionist. Breakfast not included in our room rate and was extra 11 euro per person, so unable to comment on selection.
Very Central Location
staff were very very helpful
Perfectly fine place to stay for a couple of nights. Very convenient to and from the airport the bus goes right by). Good location too! Bit shabby,but the place is currently getting a face lift
Perfect location, 8 minutes away from the cathedral square, the river and the castle's funicular. It was quite clean next, to a bus station, and the staff was very helpful and polite. The fact that the pictures of the hotel are showing only the new rooms, and not the old ones.
No tea/coffee facilities in the room. No mirror in bedroom(penthouse),no mini bar
Friendly staff. Great location. Just a short walk through the tunnel under the mountain and your in the heart of the old town. Beautiful city! Train station is walkable, but probably best to take the bus a few stops. Everything was great. The hotel is much nicer inside than it appears outside.
Great location, clean, modern rooms and a more than adequate buffet breakfast. Lovely touch with the complementary chocolates and glass of fizz in the bar.
The staff were very nice. The breakfast was lovely and there was a variety available to eat. There was a bus service outside the hotel which was very convenient. I expected that the hotel would be alot nicer than it was judging from their website. The hotel is composed of two buildings. We stayed in the building across from the main hotel. It wasn't as well kept as the main hotel.
Good location, the hotel is very clean and comfortable, very good breakfast, the staff is very efficient
Quiet, modern hotel close to the old town
Very friendly and helpful staff
Modern hotel, conveniently located, helpful friendly staff.
stylish flat LCD TV and room I checked in lately about 10 PM, and was asked for payment in advance by the impolite staff.
close to the old city; easy to get; comfortable rooms;
Location...you just cross the cave and you found yourself inside of the everything
nice hotel staff, good breakfast, pleasantly feeling
The location No parking
Localization, price and breakfast
The location of hotel was great. The room was not clean. We arrived very late and we found in our room: used towels, and bin was not emptied.The man at reception was not friendly,
Business trip to Munich
Old world charm, historic building, beautifully maintained, elegant, extremely delightful staff, wonderful restaurant, terrific bathrooms. Absolutely nothing to dislike about this lovely hotel.
Friendly staff, excellent location, comfortable rooms it didn't have a spa. the furniture was a bit worn
Wonderful sevice. Beautiful room. Excellent location. One of best hotels I have ever stayed in.
Location was a important factor. Love the decor too!
It starts with the concierge taking care of your car and luggage, the girl at the reception brings you to your room and gives you info about city and map before you can ask, really very good service. Beds are very comfortable and the room was in authentic style which fits with the rest of the hotel
Everything, staff were so welcoming and made us feel special and individual which was much appreciated as this was our honeymoon. Yes - it was extremely smoky and very warm
Good location. Toilet is immaculate. Single room is small
The service was impeccable and the room was spacious
location near the center
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
charming small hotel in centre of town very noisy at night
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
Great location - easy to walk to everything.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Restaurant was good but too pricy. For the rest, excellent stay!
Mixture between traditional austrian style and luxury Nothing to complain
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
I loved the room. It wqas very romantic and it was a great deal for our money. I also loved the location, it was right in the heart of salzburg. The only thing we did not like was that it was rather stuffy. The window let to square, meaning there building surrounding the window and enclosing from getting any fresh air. The air condition did not cool off the room at night, so we got rather warm and could not sleep that well.
We were a party of five adults and everyone of us was delighted with this hotel. It had a great warmth about it from the moment you step though the front door and are greeted, in excellent English, by the people in the reception area. The rooms are beautifully decorated and very comfortable, they are another indicator of the pride the owners take in their lovely hotel. The time and help they are prepared to give you is another. Its location is just perfect if you wish to stroll around the beautifull city of Salzburg, it is on the door step. Breakfast was excellent.
Based in the centre of Salzberg it was easy to get around. Some noise early in the morning. The church bells tend to wake you early if you want a lie in. Our room was not the cleanest I've been in. Holes in the wall above bed tend to make us think this was not well looked after. Dirt around the bed area and carpet.
The room was lovely, spacious and better than expected. The reception personnel were extremely helpful and courteous. The bacon served at breakfast was underdone and chewy, should be crisp.
Location , Free internet access
The hotel position to all the things needed to see in Salzburg, was EXCELLENT !! Need to have a choice of pillows and duvets (my Daughter is allergic to feathers !!!!!!! (You did change them, but polyester duvet, very thin!)
Central Location More infromation on parking would have been helpful
The staff were very helpful and the location was excellent It was very accomodating
The location was perfect. The staff were very helpful & friendly would recomend
The staff was wonderful! Our room was also wonderful! We would go back here again!
Perfect locatiin. Amazing stay. Staff was very attentive. They went out of their way to assist my mother and even drove to a local market to purchase soy milk for my breakfast. I'm in the travel industry and highly recommend this hotel
Location, excellent service from Ulrike and the restaurant staff. Good food. Disappointed to find the spare bed propped up against our window but we moved that so not a problem
the restaurant was excellent and the staff were extremely helpful and friendly the shower soaked the bathroom floor
The last day we checked out and left our luggage at the hotel for a couple of hours, meanwhile, they realized that we had left shaving foam and some razor in our room, so they placed them in our luggage which created a problem when we were checking in at the airport, as these items are not allowed on planes. We are sure that they meant good by putting these things in our luggage but I think they should be conscious that these items are not allowed at airports
It was right in the heart of everything, but a cab ride from the train station. The shower had no door and the bathroom would get flooded every time we used it.
We liked the location of the hotel. Right in the middle of everything, walkable distance of all the important sites. The friendly staff helped us. It was very noisy. We had a room that was on the street and the single window let all the noise come in and since there is a restaurant on the first floor the noise was from late at night and started again very early in the morning. If I stay there again I would ask for an interior room. I would also improve the breakfast with a little more fresh fruit.
Location, decent restaurant, price No Wi-Fi, uncomfortable bed
Good design, comfortable Poor quality of breakfast, lack of space
This is my third stay at this Hotel and I love the Innkeeper-Ulrike, she is charming, entertaining, always has a smile and kind word. The location of this Inn/Hotel is ideal for walking everywhere in Salzburg-it is so romantic to be in the heart of the olde city w/the Fortress high on the hill overlooking the storybook town. I highly recommend. This is not a complaint but a suggestion. Our bed was an iron canopy bed, king size, which was great but it truly needed a box spring as it was so low to the floor and was almost dangerous to get into, for fear of brusing your self on the metal- I know this is quite European, not to have a box spring but it may be the time to upgrade- We do low the the down pillows and comforters-they make it all worthwhile.
The lady who seems to be the owner was really kind and very efficient. Location was perfect. We did everything walking.
The hotel was fantastic. Couldn't have asked for any better. Great staff, beautiful hotel, excellent location. Highly recommended.
Very accommodating and friendly staff. Good commend of the English language (among others). Fantastic location that offered a panoramic view of Salzburg. Closeness to elevators that would take you right into the middle of the Old Town Cannot really think of anything, with the exception for an uncaulked crack under a bathroom mirror... :)
The staff was very welcoming and friendly Room service offered a very limited menu.
Very charming place, full of character and atmosphere, ideal for a romantic getaway.
I liked the friendliness and politeness of the staff , the location, service and lovely room. No
The room was beautiful and had an amazing view of Salzburg which was not that obvious to us from the description of the hotel. The staff was extremely friendly and helpful but not overbearing or snobby like in some other higher end hotels. Their restaurant was very good as well.
Hotel was nice and beautiful. Staffs are friendly and helpful. Breakfast was better than what I expected. You can order eggs, sausages, bacon, as you want. Very quiet surroundings, peaceful atomaspher. Room is very small. I expected a nice view from the room, so I was very disappointed. Dinner at the restaurant in this hotel, we had some wrong plate from what we ordered.(It was special dinner for us, so we were disappointed again) If I visit Salzbrug again, I prefer Hotel sacher.
Amazing Service and a Really Nice Room Nothing
perfect location, excellent staff
the totalle awesome restaurant
Great location, very comfortable room, good breakfast, friendly staff The parking is miles away, but I guess it's inevitable, given the hotel's location in the middle of Salzburg's pedestrian area
Excellent location,nice staff and very good breakfast excellent
great location, service excellent, rooms interesting and comfi, no complaints whatsoever no bath, only shoer, but a good one.
Staff was extremely attentive. Great looks, beautiful room and phantastic location of the hotel. Unbeatable value for money even in high season. Highly recommended. We will come again! The breakfast was relatively simple but sufficient.
the location and the design of the rooms. the access to the hotel is a bit tricky. the addition of hot food to the breakfast spread is highly recommended.
Very friendly and accommodating staff with great restaurant recommendations. Well layed out modern rooms
even having opened a few days before my stay and not in full operation yet, the hotel is a MUST !!! just great... There is no parking at the hotel, must leave the car in a city parking lot, 5mins away, but the hotel has an agreement for its guests...
Excellent location, friendly service, stylish and modern interior design No
The location within easy walking distance of most of the tourist sites of Saltzberg. The bathroom mirror was too high for me to see myself. I never figured out how to press the button correctly on the ground floor. I would hav eliked the dining room to be available for breakfast from 7:00 A.M.
beautiful room and very close to Christmas market Breakfast was good, can be a little bit more variation.
it is in the perfect locality for a short stay in salzburg, all the staff were fantastic and the recent refurbishment was very stylish and did not detract from the old world charm of its surroundings. a great find if you are looking for a " hip " getaway
Location was excellent & staff extremely friendly & happy!
Very nice Hotel in the best location in Salzburg.
Its position. It's near the old town and you can have everything in your sight in about 5 minutes. my room (wasn't in a good spot - 1st floor) and the smell from the kitchen in the hall. The breakfast was just good but according to the room rates it should be more qualitative and rich.
Actually not that much! The room was plain , wifi did not work and there was one laptop for all hotelguests, breakfast was a battlefield if you arrived afyer 9 am .
Location. Great staff. Breakfast buffet was amazing. Pillows are useless. Shower has a really low ceiling.
Restaurant staff particularly friendly and helpful. Food (breakfast and dinner) very good and very good value. Eat outside if you can. Reception staff a bit 'stressed' [need more staff on duty at busy times]. Although our room had aircon, it didn't function fully [cool air, not cold air]. We also overheard other guests commenting on the same problem. The staff 'pretended' they didn't know of this problem. They urgently need to upgrade the aircon...for a town centre location [with the noise you would expect] you need to have the windows shut at bed time, without melting!
The hotel was very central and had a lot of ambiance. The bar area allowed smoking which was a bit of a shock now that Britain is smoke-free!
The receptionist"Dietmar" is very nice and helpful.The location is in the heart of Salzburg, wouldnt be better than this. -
The room was great -- a studio, but it was just me, and there was enough room to spread out a bit. Stayed four nights and never felt claustrophobic. There is no concierge per se -- rather, the front desk staff acts in that capacity. I had one question that was either ignored or forgotten and got bad information about booking the shuttle to Munich. A concierge shouldn't have to google everything.
The rooms are spacious, clean and well conceived. The location is splendid. Staff is very efficient. Difficult to find your way when you arrive by car as the official address indicates Getreidegasse (pedestrian zone, no access for cars). The hotel has a second entrance at the opposite side of the building where you can shortly park the car for unloading. The public garage is very close and easy to find.
Extremely helpful staff Noise-spill from other rooms. Below average bathroom. Price when compared with other similar hotels in W. Europe.