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The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
close to city center .rooms small
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
Good location, clean, room on the small side. Expensive breakfast.
Excellent accueil = 2 étoiles en france
There was no lounge
could do with a lounge area
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
Fantastic view from balcony, great location, lovely town.
The location and the view were excellent.
Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
We absolutely loved our stay!
Great location, friendly staff, very comfortable!
Great relaxing hotel with fantastic views over the bay.
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Good central position Wanted a sea view room
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
Valet parking was well worth the price. Location was good.
Location and standard double. Standard twin room was for disabled and much reduced space inside. This room was 3* at best.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
beautiful view over the beach and bay, comfortable and clean, quiet
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Great hotel wonderful location staff were fantastic.
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
location and service room was rather small
Pension Bikain is in a great location for a city sightseeing trip to San Sebastian. Rooms are not so big but there's no need to spend much time in it really. Teresa is very helpful.
Teresa, the manager, was extremely helpful. Outstanding service. NO
clean,friendly,good location booked with credit card on internet,receipt ok and thought that was it all paid for, was leaving very early last day, stopped by mgr, thought i was doing a runner!!! made to pay again on another card , as told must have signature ?? If I had not have turned up for booked nights, I am sure they would have taken cancellation fee on original card,so no difference !!
We had problems finding our way with a car so we finally parked at a parking garage we thought was nearby and walked to Pension Bikain. Teresa drew a map of the one way streets to show us how to get there but it looked so confusing to us and we were so tired and grumpy at this point, she put on her sunglasses, declared herself a tourist and walked back to the garage with us to ride with us and direct us to the pension's nearby parking. She was very helpful with the sights and a delightful person. The small refrigerator under the nightstand was great to have. The location was wonderful - very close to the beach, etc. Directions given on booking.com
the proximity to the downtown area, the staff who ran the pension were very accomodating and friendly
The location was really good. It was very near to the beach and was also a short walk to the old town (parte vieja). It was better staying outside the old town itself as that can get pretty noisy at night (although here it wasn't exactly quiet ... and I live in central London so am used to a fair amount of noise!). The pension was exceptionally clean, and the landlady was just lovely - very friendly and helpful (giving us maps, recommending places to go, etc., etc.). Our room was a little bit pokey, but it was absolutely fine, very clean and we had everything we needed. The pension only had a few other rooms (so is nice and small). We managed to catch sight of the other rooms one day as the cleaner was doing her rounds - they all seem OK and quite a few of them were roomier than ours.
We loved this pension. The rooms were absolutely impeccable. The pension is run by an absolutely delightful woman named Theresa who was enthusiastic and helpful in every instance. It should be noted that Theresa speaks only Spanish and Basque and so a bit of Spanish is helpful. I would also note that room 7, while clean and l light as the rest is also very small.
the location was perfect! concha beach is located only 5 minutes walking distance! you can go anywhere by walk. and my room was very quite at night because it was located in the deepest spot. you can have an electric card key to access from the very outside door, it was convieince. this pension is recommandable! the one thing i didn't like was the drain problem in the shower booth.
The location was excellent and room well equipped. The room was very cramped and barely large enough for two.
The location was perfect. San Sebastian is a very walkable city and we had no trouble getting to the beach, the old quarter, the bus depot or even Egia (for live music.) The proprietor was friendly and allowed us to borrow a laptop when we had trouble connecting to the wifi. The hotel is a little noisy, perhaps the first floor more so than others.
The hotel staff was very helpful, they recommended a wonderful restaurant in the old part of town. Our rooms were ready when we arrived and they stored our luggage between the time we checked out and when we left to catch our train. Like most European hotels, there we stairs that couldn't be avoided.
The location is good and the staff were very helpfull
good location,friendly helpful staff,good breakfast
We enjoyed the intimate nature of the lodging and the delicious croissants and fresh squeezed orange juice! We liked everything about it.
Breakfast was not good. The coffe was cold.
close to beach, clean and receptionists helpful expensive
Convienient and cost effective food for breakfast was welcome accomodation. The rooms were in need of fresh and younger decor!! beds are like boards to sleepp on!!
good located small rooms, very loud, some employees don't speak any foreign language
all is perfect, the location, the view and design a bit small room
Keeping in mind that this is a Pension-the rooms were basic but well designed with up to date facilities,it was very clean and the staff were excellent.Due to the General Strike we were only able to stop one night but the staff were very obliging!
Clean, functional room, good value Room was noisy, more noise from interior than exterior, hard wood floors and thin walls and doors. Internet did not work in room, but did work in central area for us.
Modern, comfortable room in which everything worked perfectly; excellent location in town centre and about twenty yards from beach. One tip: Make sure you know exactly where you are going - No. 54 is nowhere near no. 53, which is about 50 yards away on the other side of the road and 54bis is the next door along in the same block. All three have a hotel or similar on the first floor so watch out for the orange Pension Garate signs.
This was without doubt one of the best places we have ever stayed at. Everything about it was first-class. The man attending reception was exceedingly accommodating and friendly, so much so he allowed us to take a family call in reception at near midnight. We wish we could have stayed longer than we did.
Great location, comfortable and friendly staff
We enjoyed our stay very much here, the rooms were comfortable and clean. The location is excellent, as it's very near Playa Concha and Parte Vieja. The staff was very warm and friendly, the concierge was very helpful. I would recommend this hotel to other friends visiting San Sebastián in the future. Just a tiny observation - the room at first smelled like smoke but we aired it out with the windows open.
This is a very friendly, comfortable and clean hotel with good personal and attentive service, right there by the beach. Just renovated.
Very central location. Bathroom was large and clean.
i think the 1 star rating ofthis hotel is to low!!!!
Understated yet exceptionally helpful staff, gave a lot of additional touristic information about San Sebastian/Donostia. Also very central location, yet still within comfortable walking distance of station to Hendaye. Overall very pleased with hotel and in fact recommended it to another traveller later in journey who was thinking of travelling to Donostia. No!
The hotel was in a very convenient position for sea, shops,restaurants and sightseeing. Although only 1 star it offered all that was needed for a short stay The cost of parking was expensive at 22e per day but having a secure parking place does make it worthwhile
Excellent location, nice well-equipped rooms, helpful staff.
The person of the reception was very friendly and helpfull. There was a Nespresso machine in the floor, so you could take a koffie before leaving the hotel. WIFI is included Eventhough it is a nice hotel, it is a small one. Therefore they do not have parking.There were some restorations on the street going on so it was quite noisy, even during the night.
People were helpful and friendly. Location is very close to the main beach. I had an internal room with window but no view so was unable to tell what the weather was like outside before leaving hotel.
I always come back to this Hotel as it consistently offers great value. The Location is good and the staff are friendly.
Good location, helpful staff, comfortable
The hotel is located right next to the train station in San Sebastian, rooms are clean, reasonably priced, solid internet connectioin, confortable beds, and cable TV. Restaurant on property also.
All worked well. Personnel very nice.
fairly good location at very reasonable price, can be noisy due to location next to station but not really a problem very basic breakfast in adjoining Terminus cafe - cafe quite dirty and litter all over floor next to bar
excellent location and friendly staff
Good for an overnight stay
Clean room with nice balcony where I could hang anything to dry for the day. Small but very clean bathroom. Small bathroom, but nothing disastrous considering the low price.
good location, comfortable bed small room, no lift to rooms, no view