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Receptionist could have informed us of Son et Lumiere as we were only staying overnight
the hotel was central and very warm and cosy price could have been better at least for breakfast
Central position, ideal for walking to the main tourist attractions an restaurants. Close to the shops. Very nicely decorated in the main public areas and the staircase has beautiful glass motifs on each floor along with very attractive ceilings and furnishings on each lobby. The lounge is very nicely set out and we were impressed by the decor throughout. Nice touch is the loan of the hotel umbrellas by the main door if it's raining. Very difficult to locate as it is on a non- motorised traffic street and the satnav in our nearly new Volvo XC60 was totally useless once we reached the centre of the city. By luck we parked in the correct underground carpark accessed by the tram interchange at the Klber Square And a short walk to the hotel thereafter. The hotel will provide you with a discount ticket for the underground but we were not certain that it worked for us on leaving yesterday morning so remember to ask reception for the discount ticket. We understood that the hotel has its own carparking facility and when we asked about this we were told that it had to be booked at the same time as the room.
everything is perfect it is an excellent hotel nothing
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
very friendly staff & a very nice room
location nothing really
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
Good location, very helpful staff, decent size room
confort, cleanliness, good position on Strasbourg map, very nice staff nope
The manager was speaking English, German and French when we checked in, which was fun... and the breakfast buffet was great as well..
Comfortable and clean. Free parking was much appreciated! Also onsite restaurant with garden seating and $10 breakfast convenient and good. Johann and restaurant staff were very cheerful and helpful. I thought it was a great value. My daughter loved the gummy candy buffet at breakfast. Can't think of anything negative.
Location is close to highway which makes it noisy
Nice welcome, provided a map of Strasbourg and some recommendations. Room small and basic but modern and clean, with flatscreen...good for the price and for exploring the city. Well located..initially it seems out of the way but is actually perfect as there is free parking and easy walk along the river or tram to the city centre. Decent restaurant too. Room (and bathroom) on the small side
very comfortable and clean rooms bed is very good) nothing
cleanliness the smell of paint that was outside: they must be repairing smth
The staff was extremely helpful and the rooms (although small) cosy and very clean. Very good value for money!
every thing is wonderful, except the location the hotel is difficult to find
Easy to use tram to the city center. Very good value for money Does not have air conditioning.
Its ratio price-quality is just amazing. Maybe it's a little far away from the city centre.
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
the location is perfect, personel nice and surroundings great. -
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
location, services night front office manager not particularly welcoming
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
A lovely spot and a classy modern hotel.
friendly staff, excellent room, good price no
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
very nice staff. location in the centeral price of breakfast
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Our stay was perfect, from begginining to the end No bad comments at all.
Poor service and cleaning
Best Hotel in Strasbourg -
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
Exquisite, that's where I'm gonna stay when in Strasbourg.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
very noisy ventilators of airconditioning outside of building
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
every thing was perfect. but breakfast was'nt including price. But it should be.
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
I was happy with everything. I was happy with everything.
Just perfect! The hotel is located in the very historical centre of the city, two minutes walk from the car park and close to the main tourist attractions. Especially welcoming staff, large modern well-equipped bedroom, spacious bathroom and copious breakfast. Great value for money.
Loacation in the city Nothing
The bed!!! I could actually sleep, and that is major bonus. The hotel was quiet and somehow dignified Getting connected to internet was a serious problem that was solved only the very last night.
Location location location . Awesome location in historic district. Just a couple minutes walk to Cathedral. Clean hotel lobby and room very clean Bathroom very modern and my 10 yr old daughter loved the rain showerhead Has a new renovation feel Staff very nice and helpful as a tour guide ask for the tour map Room size not an issue no its not huge but it wasn't tiny either Ask for parking lot location . Sundays you can park on streets for free overnight if you can find a space that saves $30 Make sure you walk city at sunset it's amazing. I heard the boatride at that time is breathtaking My daughter thought elevator door shut too slow. Had to put something!
The room booked was on the ground floor with 4 big windows on the street.. I asked for an another room and had to pay an higher price for a room which was on the 3rd floor, but did not appaer to have a higher standard than the ground floor one
The hotel has a very good location. When I came back to a hotel at 3:00, cleaning of the room had not finished yet.
Good value for money in excellent location in centre of Strasbourg. Helpful and friendly staff. Free internet access. Limited choice at breakfast. No facility for toasting bread.
Really a central position, 100mt from the cathedral with an underground parking 50mt away.Nice and convenient Ours was a smoker room, and smelled like that, while we would have preferred a non-smoker
Great location, good value, friendly Air con broken
everything, staff was nice, helpful, room very good for the price and location, breakfast was great
I really like the bedroom, spacious and cosy at the same time and well equiped. The hotel is very central, and this was really the best for me. i'd appreciate more english breakfast than continental breakfast.
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
This place was in an ideal location, right near the cathedral. The staff couldn't have been nicer. The room was clean and comfortable. It's too bad that there's not more parking on-site, but also not really surprising considering it's smack-dab in the middle of the old town. I parked at a garage near the train station and walked in, and that was fine.
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Good location with excellent service from the staff day and night. Defintely stay there again.
situation close to the center poor breakfast
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Good Service and Location No Coffee Making Facilities
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
the service, the room
Simple and elegant. fruendly staff.
Definitely not a 4 stars hotel.
Very Comfortable Room This hotel is impossible to find with a car. a gps does not give accurate guidance and the hotel staff (knowing this fact) did not give adequate help. After arriving in the city I wasted over 2 hours getting my vehicle to the hotel entrance.
Location, friendly staff Can't think of anything!
Friendlyness of staff, spacy room, Lobby was narrow
My friends and I stayed at the hotel on a girls weekend away. The staff were very courteous and helpful. it was in a great location, not too far from the old town centre and shopping areas and a very comfortable hotel. The value for money for a room to share was excellent, in our opinion.
Good location. Staff very friendly. Nice room.
Nice, quiet area but within walking distance of main attractions in Strasbourg France No on site restaurant
It was clean and represented france with it's traditional interior decorations.This was something we had wanted of places we visited and not just any hotel. Price was a bit steep considering distance from center was still quite a walk. quiet surroundings and clean. The distance from htoel to center of Strasbourg, which was the Cathedrale
Staff was very accomodating. Accomodations were acceptable. The room was spacious and comfortable. The location was excellent as it is 5-10 minutes walking distance from several attractions and shopping. I found my new romantic retreat. the room was too warm...hot. No restaurant
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
All staff was very good attitude.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
location near to the city center and the railway station the two door entrance to the room and the carpet
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
5 minutes walk to the centre of Straatsburg
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
The hotel's location is excellent, as it's directly across from the principal site in town, the cathedral. Rooms facing the cathedral have a wonderful view, but late night revelers on the square can make sleeping a bit difficult at times. I thought that the trade-off was worth it though.
good location to go everywhere for sighseeing View from the room is so good but noisy during the night, should be taken any measure for the noise and there is no lift to the 1st floor, it is hard to carry laggages.
Being right in the centre of town Occasionally a bit noisy when the pubs turned out
Fantastic location right on the cathedral square with views from front-side rooms. Rooms were functional and sufficient for short stays, larger-sized flat-screen TV a nice plus as well as bath instead of just a shower.
Very convenient location for the city centre and a shortish walk to the European institutions. A quirky and attractive hotel.
Location was excellent, staff were extremely helpful, in a beautiful city Small room, no tea making facilities
location, interior design, staff size of windows, at least room 66 is poor and the unhappy combination between cheap furniture in the room and the beautifully decoreted bathroom
The location is perfect for a weekend in Strasbourg. Our room's view of the cathedral was definitely worth the trip.
The location was fabulous and the hotel very nice. The room wasn't anything spectacular, but clean and fine. The staff was also efficient and pleasant.
It is located just in front of the Cathedral, and center of the old city. The drive and parking direction is not clear, actually cars are not allowed to reach the hotel, have to travel with luggages for at least two or three hundreds meters. You may either parked in a open public parking(which is closer) in right side (facing catherdral) or in underground parking facing cathedral but have to walk longer. Also to reach the lift have to move luggage somewhat one floor up, and depends on your particular room, may move luggages half floor down.
Location, boutique style Front rooms have great view of Cathedral but very noisy most of the night. Bells are lovely but too loud and too early.
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Everything was satisfactory Not at all
Central location was great although a little hard to find by car with the one way streets,. No - it was great
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
great staff very difficult to reach by car
Everything was so good, especially the room was very wonderful.
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Very convenient to the old city attractions. The room was very small.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Staff were very friendly
The room was to cold at night, so I slept very bad.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Very clean with a beautiful lobby. Front desk staff was very friendly and helpful and also spoke English. Hotel is close to Petit France and across the street from the train station. Very convenient. Breakfast is plentiful and good. The shower was too small without any shelving for personal items, i.e. shampoo, conditioner, razor, etc. Public parking is located down the street, although it is cheaper for hotel guests. I guess this is to be expected for a downtown hotel.
breakfast very small room
There was a beautiful bathroom in the suite (Privilege) and the room was very spacious and comfortable. Excellent location right in front of the railway station.
Convenience to train Did not like the restaurant we were sent to ( can't remember name but it was on the river and very Alsatian)
Breakfast included, comfortable bed and no noise due to extra door and double windows. The classic room is much smaller than the higher priced room and has a shower instead of a bath.
Great location if arriving by train Breakfast not as good as it was on previous trips (no hot milk with coffee), Price seems to double when parliament is sitting.
I really appreciate le Grand Hotel for its location (just a few steps away from la Gare Centrale de Strasbourg) , its modern design and the clean room. Staffs are very kind ! There is not a business center where I can access to Internet !!! But Wifi works well in the room...
Works in progress both inside and outside the hotel; obsolete, smelling bathroom; windows that don't close well; lamps that don't allow reading.
been upgraded on the first night the breakfast. Pay 15 € more for the same room on the second night, booked afterwards
Checking in was quick and easy. Staff spoke good English. Hotel directly across from station, very handy as we were only staying one night. Big bathroom and great view from hotel room. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station. I would stay in this hotel again if visiting Strasbourg. Breakfast not included in price but there are plenty of cafes etc nearby or you can get some food at the station.
cosy rooms, nice breakfast
hotel is charmful (belongs to the german romantik hotel chain) improvement suggestion: provide tee boiler in bedroom
Friendly staff, excellent location and a very attractive inner courtyard. If travelling by car the car park was just opposite so ideal for transporting luggage.
Wonderfully central position although quiet. Atmospheric old building and very interesting rooms
Attractive hotel in excellent location with
Location --- Service --- Friendly staff No
The location was excellent. The steps were a little difficult especially with the luggage. The dark corridors just before you switch on the lights are unsafe in my opinion.
Everything. Staff very friendly and helpful, the room very nice and clean. At any time, I would come back to this hotel and can only recommend it. In the morning, the heating and warm water was not working in the whole hotel due to a technical problem - this could not be solved before our departure. But this is "force majeure". I asked for a discount due to this and got it without problem.
room was comfortable, quiet, bed was really nice breakfast wasn't that great. and quite pricy. Should be included with room. Parking was not good either.