Overview

James Cook Hotel Grand Chancellor
Best Housekeeping Staff

147 The Terrace, Wellington, New Zealand
+64 4499 9500

Rp 1,260,267+

Overall guest ratings

8.2/10 Excellent
Based on 4,154 reviews

Review highlights

  • 9.3
  • 8.7
  • 5.4
  • 5.0

Good to know

  • Clean rooms
  • Great shopping

Nearby

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    About

    When you stay at James Cook Hotel Grand Chancellor, you'll be in a great location, within just a 10-minute walk of Wellington Cable Car and Beehive. Guests can visit the spa to be pampered with hot stone massages, body wraps, or body scrubs, and Whitbys Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LCD TVs.

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    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Long-term parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 4,154 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.2 "Easily accessible by car, said 82%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Good access to the airport, said 100%."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      9.0 "90% thought the service was very professional."
      8.2 "Housekeeping was great, according to 82%."
      7.7 "77% said the concierge service was amazing."
      8.1 "81% were happy with the room service."
      8.3 "83% were impressed by the valet service."
      9.4 "94% said the recreation staff was great."
    • 7.7 "Good breakfast."
    • 5.7 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.6 "Only 66% said rooms were big enough."
      5.7 "57% thought the kitchenette was ok."
    • 5.5 "Average amenities."
      5.5 "55% thought the building was acceptable."
      6.0 "60% considered the lobby entrance to be so-so."
      5.0 "50% found the grounds not bad."
    • 5.4 "Average value."
    • 5.0 "Bar is ok."
      6.4 "Bar service was average, according to 64%."
    • 3.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
      3.9 "61% didn't like the unstylish hotel."
    • 3.5 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 2,450 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.2 "Easily accessible by car, said 82%."
      10.0 "Near to public transport, according to 100%."
    • 8.4 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      8.5 "85% were impressed by the valet service."
      7.9 "Housekeeping was great, according to 79%."
      7.3 "73% said the concierge service was amazing."
      7.8 "78% were happy with the room service."
    • 7.7 "Good breakfast."
    • 5.7 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
      5.8 "58% considered the lobby entrance to be so-so."
    • 5.3 "Average value."
    • 4.9 "Bar is not good."
    • 3.6 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
    • 3.4 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
      4.3 "57% didn't like the unstylish hotel."
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    Overall rating

    8.1 Excellent
    Based on 955 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      8.3 "Easily accessible by car, said 83%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      8.5 "Housekeeping was great, according to 85%."
    • 8.1 "Breakfast is good."
    • 5.5 "Average amenities."
      5.5 "55% thought the building was acceptable."
      6.1 "61% considered the lobby entrance to be so-so."
    • 5.4 "Average comfort."
      6.3 "Beds were acceptable for 63%."
      5.8 "Only 58% said rooms were big enough."
    • 5.2 "Average value."
      6.8 "68% thought it was adequately priced."
    • 4.8 "Bar is not good."
    • 4.8 "Rooms are not good."
      2.9 "71% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      0.8 "92% thought the tv was sub-standard."
      1.5 "85% had problems with the shower."
      2.7 "73% found problems with the furniture."
      3.4 "Air conditioning was criticized by 66%."
      4.0 "60% criticized the small bathroom."
    • 3.7 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
      4.4 "56% didn't like the unstylish hotel."
    • 3.0 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 747 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      8.1 "81% were happy with the room service."
    • 7.5 "Good breakfast."
    • 6.1 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
      6.7 "Only 67% said rooms were big enough."
    • 5.2 "Average amenities."
      5.2 "52% thought the building was acceptable."
      6.0 "60% considered the lobby entrance to be so-so."
    • 5.0 "Bar is ok."
    • 4.9 "Value below average."
      4.1 "59% said the breakfast was too expensive."
      2.5 "The price was too high for 75%."
    • 3.9 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."
      4.3 "57% didn't like the unstylish hotel."
    • 3.8 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great shopping"
    data provided by TrustYou

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