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staff were very helpful and very polite
Fine service from caring hotel staff and english speaking.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Everything was first class with superb customer service. shower curtain faulty
Better than many 4 stars hotels.
Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks. It was noisy at night if the window was open, but quiet with it shut.
excellent quality and low price Very slow for checking out
A normal hotel with very good location,good stuff-gentle and helpful.near to the tram and bus stop.very convenient for a nice weekend in basel. No breakfast included in the price.old fashion design.the room wasn't enough spacious.
... everything was ok
Good value for money, just in downtown.
We stayed there over the week-end of the football playoffs and there were 120,000 Dutch fans in Basel!!! The hotel was quiet and clean and located conveniently to everything we wanted to do in Basel. They gave us a pass for public transportaion and a good breakfast each day. It was the perfect place to enjoy the old city and the new. The hotel goes back over 150 years and as they added neighboring buildings they connected them with twisting halls and stairways that made it difficult for large pieces of luggage. But it was interesting to figure out the history of the buildings.
The welcome from the staff on arrival was fantastic and they were very helpful in explaining how to get around the city, also they helped with organising supprises for my sister from her Fiancé. They even went out and hand picked her chocolates and placed them in her room. There was nothing bad about the hotel, which makes a change! It would have been nice to have tea & coffee facilities in the rooms but this did not spoil our trip at all.
Friendly staff, clean and well appointed hotel, ideally situated for my business meetings at Baselworld
Hotel is located very close to the center
I was extremely pleased with the hotel and its location in Basel. Would definitely recommend it to friends.
The Hotel was clean, the staff were nice and helpfull. The Hotel is very central, overall quite good.
Wonderful location within walking distance of the river for people taking river boat cruises. We were in the new wing so there were many stairs to climb.
The room was clean and tidy and the overall quality high. The breakfast was fine.
Location was ideal for my business trip
Everything was fine. The staff was kind and the location ok.
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
The location is best. the stuff is efficient, car parking services were excellent.
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
well situated, convenient, clean, comfortable
Excellent hotel - central location - cordial staff - nice decor
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
Unique rooms and friendly staff
very big room in mansarda (36 mq).; new furnishings; very good breakfast; constellation lights on the ceiling room the ceiling mansarda bathroom was too low
Beautiful facility in quiet setting. Nice gardens and great restaurant. Very attentive staff. Close to bus and tram stops. Nothing but good things to say about this hotel.
Close to city centre Poor breackfast. Essential fornitures and comfort in the room
Very charming hostel with lovely staff. A nice restored building. Excellent buffet breakfast in a smaller separate building with a garden all around. Care is taken to propose natural food. Eco friendly.
The free bus pass which enabled us to leave our car and see Basel.
The friendliness of the staff. Small and sparsely furnished rooms.
Hotel setting very good - nice grounds. Different from many commercial hotels.
Close to campus Linen change greater than once
free internet connection and coffee. Comfortable warm room. Had to wait to use computer as there was only one
Well designed. Original.
Very simplistic. Cheap furniture
Very helpful and courteous staff, good location
It's central location, spacey room and friendliness of the staff (also towards our youngest member).
Rooms were spacious for European standards and very nice bathroom. Comfortable beds. I guess beinging an American and addicted to tv. I missed it. We did not spend that much timein the room so it turned out ok. Funny how you become additiced to something minor.
the location of the hotel the bed - too small - and we had to order the tv
The hotel was not a typical chain hotel - it had individual character and warmth and provided a relaxing atmosphere very close to the centre of Basel.
The ambience and closeness to the hisoric area, river and city. The 92 stairs to the top but without them, you miss so much.
Hotel very well located in central Basel. Restaurant pleasant and food OK Restaurant slightly overpriced for what it is
the room was extremely simply furnished, extremely hot and facing the court where customers of the restaurant could be heard ! until after 1am and the staff started to prepare the tables for breakfast at 5 am. A lot of money for no sleep at all
Central to the old city Reception unattended, hotel was a bit run down not a great experience.
The breakfast was really good, rooms were clean and there is a nice tower near it as well as an excellent local pub Because of some impairment in ventilation and heating system, it was impossible to breath in mornings. And the smoke from another room was noticeable in ours.
Surprisingly comfortable bed with several pillows, excellent breakfast buffet, and part of the room (from the bedroom door area to the hallyway outside) was apparently made sound-proof by virtue of some sort of heavily textured wallpaper. Not the central location I was expecting, so a hefty taxi fare to and from the train station. Some windows had black curtains, others had only flimsy see-throughs. Location right on the tram line made the front-facing room quite noisy until the tram closed down for the night. My single room rate was fair but the several couples with whom I traveled definitely didn't receive value for money.
good location (city centre) it's located together with cabaret (striptease bar). difficult to find receptionist. poor breakfast. pretty shabby- needs renovation.
Good location, very scenic, situated on a lovely `typical swiss' street. Right next to a tram stop and the free transport passes from the hotel are very usefull, we prefered walking through the City but we used the tram when necessary.
A 2 minute walk to down town was excellent. The room we had was right next to the tram line, which started at 5:00 a.m. We thought the tram was coming through our room it was so loud! If we had had another room, it might have been OK.
Staff was very helpful about a special request made when booking. Location good when using public transportation. We had a large room, not on the side where the tram runs, so it was quiet. The Cabaret at the Hotel was a surprise! Good thing my husband was with me. Not recommended for families, business.
The breakfast was excellent. Proximity to the centre and the Rhine
location and free bus pass
Location was good Lack of space and amenities