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The AC worked great. Our non smoking room reeked of cigarette smoke.
The staff were nice. The hotel is in a very seedy, unsafe area. The room was cramped and even though it was a non-smoking room, it smelled like cigarette smoke.
Excellent location, great price, good breakfast(included) The staff that received us wasn't so helpful and had a bad attitude
Great position: very close to the city center, to the main attraction and to public transportations
everything! The welcome by the reception staff, the cleanliness of the hotel and room, the ambiance, the breakfast service and the "black" head waiter who was very pleasant and graceful in looking after us. The restaurant prices. 5 euros for tap water served from a bottle. Martini served straight in a regular glass rather than in a martini glass.
Very good hotel for the price no
Close to touristy areas It might be a 2 star hotel but that doesn't mean you skimp on cleanliness. It was also SO loud, even at 2am. When we called to complain about a domestic dispute in the room next to ours (throwing furniture and screaming) they said they'D get to it when they can. Didn't happen.
Good location; nice staff; Spacious lobby and bar gives relaxed athmosphere and room to relax. Rooms basic but clean
The room was spacious and clean. The breakfast room was an absolute horror, with hundreds of tourists fighting for food and a table. The facility is a disgrace to an otherwise decent hotel. The water in the shower was too cold and the pressure too low.
--the efficient check-in --the very large (by European standard) of the room --the absolutely excellent buffet breakfast included in the room price
The location was great and next to the centeral turistic spots. The staff was kind and allowed us to late check-out Excellent breakfast buffet. The room was cleaned everyday, and was fully equipped. WI-FI signal was poor and the room. There is no tea/coffee making facilities or bottled water in the room. I don't have antyhing else to say.
It was very clean, great localization, in the center but no notice when you sleep! Loved it Liked it all
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
Great location, nice rooms and we thought the price was really reasonable.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Location is good. staff are excellent and very nice. Nothing
Location and standards
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
staff was very nice, location was perfect, room service breakfast was great
The bed was not very comfortable which is dissapointing from a hotel of this standard
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
Spacious room w comfortable bed
The service ,unbelievable good
Location is good. It is an older hotel, but that also makes it unique.
The Cafe Old and tired hotel.
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
Every thing great, very friendly staff, excellent breakfast
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
Location is fantastic; staff is wonderful. It's a very nice hotel.
Quick check-in, discreet personnel
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Front desk staff was wonderful -- rooms were comfortable. Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.
A bit overpriced, the breakfast good but to expensive. The best is the location !
Location not free internet
Staff friendly and efficient, concierge particularly
helpful staff, center of the city for the price i paid, wroth it!
Very comfortable bed and pillows
Perfect location It is really 4*. No 5*.
Nice design and location Couldn't sleep because of poor noise isolation of room over street
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
Great location for bars and restaurants.
Clean new rooms, free fast internet, excellent GYM, location
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Very near the city centre, 2-3 mins walking distance
Great location. Modern facilities. Spacy rooms. Good value for money.
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
I like the location,value and cleanness of the Hotel.
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
Very centrally located and close to Grand Place.
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
Location near the Grand Place, internet service, godd breakfast and helpful staff.
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
You can't get a better location than this. Very nice front desk people. Breakfast was rich and the service amazing. Loved their waffle maker. Overall good experience. I wish they had milk alternatives like soy, almond or lactose free milk. The chocolate store in the building is touristy and overpriced, the service is terrible; even if its not the same business than the hotel, the hotel should not promote it or recommend it (they give you a 10% discount if you are a guest) The glass divider in the shower is dangerous, they are not firmly attached.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
Excelent location, good breakfast
Clients are very good taking care of.
Central location, good buffet breakfast
Good location, about ten minutes' walk straight downhill from the train station (note that the ten minutes will all be on cobblestones, so if you're rolling your luggage, like most people, you'll be clattering loudly all the way there, through the center of the tourist area). Very friendly and helpful staff. When we arrived much earlier than regular check-in because of an early-morning flight, the young woman at the front desk had no record of our reservation, but had us sit for a few minutes while she emailed and phoned, and eventually she found a record of it. Jet-lagged and fading fast, we were allowed to check in a couple hours early, as soon as a room was ready. When we woke up from a nap to find that it was raining, she went to the back room and found a forgotten umbrella to loan us (we returned it when we left). Good water pressure in the shower. Good wifi. Room was tiny: when we brought our luggage inside, we couldn't move around (and we only had one suitcase and one carry-on each). We had to get really creative, finding ways to stack our things, using the top of the wardrobe (luckily, I'm extremely tall) to get a tiny amount of floor space. Not very clean at all. The luggage storage was shockingly filthy, with trash strewn around. Across the street is a pub, where people were still partying after sunrise, making us feel a little nervous when we checked out at 6:30 a.m. and had to go clattering up the street past a big crowd of drunks. Breakfast didn't open until 7:00 a.m. (but when we checked out, all the food was already sitting out at room temperature). And the easy downhill walk of ten minutes from the train station turns into a challenging uphill walk of 12-15 minutes back to the station, towing clattering luggage over the cobblestones.
The wireless internet was working perfectly. After booking a non-smoking room, the actual room had the smell of a tobacco shop. Also the invoicing was a bit problematic, as the Hotel was unable to indicate my address on the invoice, however they had it from the moment of the booking. Besides, the breakfast could have been better for this price.
In the center of the center of the city!! Great location! A bit expensive if You do not book with promotion.
Style, comfort, excellent breakfast Avoid rooms on street, esp rue du Marché aux Poulets. Noisy
Centrally located but quiet for very comfortable stay. Staff are very helpful. -
hotel location is really good.everything is very near.breakfast buffet is also ok. hotel needs renovation. rooms are very basic.elevator is extremely slow. hotel should have large signs outside-now it`s difficult to find.
Convenient location, nice breackfast Tiny rooms, poor sound isolation between rooms and corridor, did not change my wet towels...
Very central and clean
location is most convenient
very near to the centre the windows at the backside are very very old!!! and cannot be closed
Great location, full breakfast, affordable wifi went down a during my stay
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
They didn't have guilt. They had blanket with sheets!
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
Its location no
Great reservation, great hotel, great weekend !!! None
Location is super. Nearby all shopping Parking is not free and expensive and not convenient
Very clean.good service. Tv non functional! Extreme difficulty in finding the parking garage. No free internet.
Ideal location for tourists, beautiful rooms and the most amazing beds. Staff so help full and friendly. Only thing booked a late check out on our last day which was no problem they changed it from 12.00pm to 1.00pm the house keeping came into the room just after 10 we were still in bed.
Room, spacious feel, cleanliness, comfortable beds and bed linen Aircon in bedroom inadequate - too hot. The fact that our internet booking had not been transferred to the hotel, who had no record of it on our arrival and, thus, could not provide the essential kingsize bed that we had specifically requested due to back problems. Fortunately, they had one room still available but with 2 queen beds and were not prepared to consider a discount or anything else by way of compensation as a gesture of goodwill for the fact that they had not received our booking due to no fault of our own and could not provide what we had requested. Would recommend the hotel (see below) with the caution that if one had booked via the internet, the booking may not have been sent to the hotel and to ring hotel to confirm.
Location was great - Nice rooms and good breakfast. Hotel is only two blocks to Grand Place. Close to good restaurants and spots for a nice Lambic. Make your own waffle for breakfast.
It's location was excelent and the hotel generally was good.
Location is good. Building is too old.
Not sufficient tables for breakfast (you hale to wait for free table)
Very nice place, good breakfast, clean rooms, good location next to the city center
Very central and luxurious..Alberto at Reception sorted out my Blackberry phone by ringing through to England..Staff extremely helpful and polite Thankyou Alberto! Great breakfast also. Very noisy at night as it was in the centre of the city cars hooting people screaming avoid front bedrooms
its very nice hotel and room and its super location ! i will recoment this hotel for another people. can be cheaper breakfast )))) but its nice breakfast
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
Near the center;the kindness of the staff;price worth
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
Location of your hotel is always key when traveling. this had an excellent location near the Grand Place and a short walk to the tour office which was the meeting point for all our tours. The rooms were not really cleaned properly. Trash was taken out but quite a number of trash was left strewn on the floor in both the room and bathroom. Large trash items like empty water bottles were left behind as well as kleenex. This happened twice. Also toiletries were not replenished properly. Bad cleaning service for sure. Toilet was separate from the bathroom which is odd so there was no water within reach. Wifi was not working in the room until I checked if it was included in the package and they fixed it but not after several attempts. The food in the restaurants downstairs were also too expensive. Not really commensurate with the prices outside where there were many restaurants.
Location The internet connection because is paid.
Location, hotel decor.
Very good location, close to Grand Place Easy to get there from the airport
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
The perfect location
Great location. Helpful and friendly staff. Our room was spacious and comfortable. The only negative is breakfast is not included. One can choose to pay €27 per person, a hefty price for eggs & toast.
Our room was spacious and we were impressed with the bathroom and amenities. We didn't get the same room rate on the additional day we stayed (due to the Belgium rail/bus strike). Consequently, we had to pay a higher rate for the day on top of the amount we were paying for a room in Bruges that we couldn't get, to due to the strike.
The atmosphere in the hotel and also the staff and their friendliness. No.
Excellent value, room, price, hamman, sport, bathroom, nespresso and bed. I am in Brussel on a regular basis, but did not select for my next visits because price delta was to big with Radisson Blu (80€). For a smaller delta I would have selected The Dominican. Nothing
sophisticated furniture and atmosphere of room I prefer normal inner shoes style.
The comfortable bed, the nespresso machine, the location, the kind staff, We had a bathroom with the shower in the middle of the room, so that the whole room was flooded after the shower. The view of our room showed on the restaurant, we would have preferred another view.
Great location. Great decor. The hotel truly conveys an air of luxury and expensive design. Ideal for a weekend stay. Not all lights in the room were working.
Architecture, Decoration, Room and coffee Room was small, hotel is small but very luxurious and modern
room superbly equipped and furnished. Sometimes difficult to get service in the restaurant and bar
The design and atmoshere
very attractive boutique hotel with upscale ambience. The rooms were very well appointed, comfortable and contemporary. Brand new renovations in November, so it feels new, but in the setting of an old monestary building. Very hip.
This hotel was absolutely amazing! My husband and I were road tripping through Europe and stopped in Brussels on a whim. This hotel and city ended up being our absolute favorite. It is a beautiful hotel, with excellent staff, and the facilities are great. We can't wait to travel back and stay at the Dominican again.
Very good location, eco-friendly hotel Old and very used looking rooms, very dark because of small windows. Very little difference between standard and superior rooms
Good bed, near train station and in the city center.Good soap in bathroom, not in a small bottle. Environmental preservation all around. The hotel needs a bit of refurbishing, it is starting to show some wear and tear.Maybe some extra help at the reception would be a good idea to speed up checking in and checking out.
The hotel is in an excellent location for amenities, facilities and sightseeing. Quality of food and accommodation is very good None
Trendy modern feel to hotel. Excellent buffet breakfast everything was fresh. Good heating and hot water. Comfy beds.Lovely efficient staff. When having window open for ventilation there was noise during the early morning from the foyer.
Friendly staff, Goodbreakfast, Nice and soft bed.
A nice, clean and comfortable room, friendly staff. And of course, the location of the hotel is just perfect.
Very comfortable hotel, very good location, good services. Nothing particular, maybe it is more for business than for turism. It lacks some "charm".
Although it is a small hotel, it has everything that is needed for a hotel. It is a nice hotel in a good location. The breakfast is nice too. The air-con unit is not working for the whole hotel during our 2 days stay there. But luckily the weather in Brussels is cooling and we do not really rely on the air-con unit.