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The Hotel was clean, the staff we encountered were friendly and helpful and it was in a good location to beach, shops and restaurants. Nothing.
The hotel is Ok for the money it costed, the rooms are good and clean, the receptionists speak English, it is well-located - near the beach - only a couple of minutes, and near to the main street. The hotel is quite old, the rooms are renovated but the "open spaces" are visibly old. The only people in the hotel who speak English are the receptionists - all the other staff cannot or doesn't want to speak English and it is very difficult even to ask for a glass of water. The resort is very noisy - it is perfect for people who are using their vacation for going to discos but definitely good sleep is not something to be expected. The walls in the hotel are also very thin and you could hear your room-neighbours as if they were in your own room. However, these problems are typical for all the hotels in the resort. Therefore, this one is a good choice compared to the others.
The reception desk was very friendly and helpful Bar personnel was not always available and not always very friendly
Warm, clean, central location Hotel clean, but somewhat tired. Needs refurbishment to justify very high prices.
It is near to the beach. Food variety is good.Is fresh. The wall is so thin, You can hear everything from next room.You can sleep when your neighbor is going to sleep. . I think if guests with family are located at one floor or in one direction, to separate with guests with no family, it will solve the problem.
Have stayed at this hotel a number of times, a couple of times with my 3 children. My children love it here. Food is excellent. Hotel is very quiet at night and staff are extremely helpfull. Most of them speak english. The hotel is in a good location for all amenites. 2 minute walk to beach and five minute walk to shops.Would recommend this hotel to anyone. First class. Absolutely nothing.
The hotel staff were friendly and helpfull and nothing was a any trouble for them.Great food,
Location Windows not doubled glazed so if you are on the 2nd floor as we were, you get to hear the traffic passing, the two coach loads of teenagers waiting for their bus at 7am in the morning and the engines of the coaches running and the draught that came through the window frame in the evening !!
Clean and comfortable The noise during the night kept me awake. Request a room that is not over looking the pool and this should solve the noise problem.
The hotel staff were very friendly and went out of their way to help. the quality and variety of food in the restaurant was excellent. Hotel was very impressive with its cleanliness and facilities. It you are thinking of booking this hotel please do so you won't be disappointed Nothing negative can be said of this hotel
Good size rooms which were very clean & comfortable. I loved the location of the hotel - a 10 minute walk down to the many shops and restaurants. The beaches are absolutely beautiful again a 10 minute walk from hotel. We did not eat much in the hotel but I was impressed by the high quality of the food and variety in the evening. The hotel staff could do with attending a customer service course! The place was run to suit the staff and not the guests with too many unneccessary rules and regulations! The staff are very rude and tended to bark orders to the guests instead of politely asking. I felt uncomfortable and embarrassed on a few occassions.
The hotel was classed as 4 star, I dont know who gave it this rating as it would be at best a poor 3 star. The dining room service was terrible, people had to queue up for a cup of tea. The quality of the food was comparble to that of prison food. There was poor sound-proofing between rooms and you could here those next door coughing, talking etc
-very friendly staff (reception and too restaurant); -clean and nice room with balcon; -bathroom with shampoo+gel+tooth brush; -very and good food; -open swimming pool in Januar (indoor); - nice place (not directly on beach - 350m, but nice - pinies etc)
That the hotel was renovated recently, that the reception staff was friendly and helpful, that Callela had a quiet and pleasant atmosphere and that it was near Barcelona. That the drinks for the all inclusive menu weren't the real thing (the Coke wasn't real Coke), that the dining room could be improved, same with the food and that the sunbeds near the hotel's beach bar weren't free. Also, the cleaning staff from the upper levels were rather slow, sometimes we didn't have our room clean until 4 o'clock in the afternoon.
we loved the the cleanliness and the spacious rooms. staff were friendly and helpful, food was fresh and plentiful - would go back again. didn't like the noise from the bar, the cigarette smoke drifting up to our room from outside the bar every night, nor the ash and cigarette ends which ended up on our balcony from the rooms above. some of the guests could be a bit rowdy but we didn't frequent the bar so had no problems.
Food was very good.
On arrival we were told we were at the wrong hotel, when I showed my booking form the then said tHEY had overbooked and we had to be moved to a diffrent resort. I refused to move resorts and was eventually given a small box room that was meant to sleep 2. I will not book through your company again or this hotel as my holiday was ruined due to staff attitude and being let down by my booking. AS I have said above, and the entertainment consisted of a spanish old age pensioner disco.
1. Crowd for breakfast, 2.Too noise of young neighbours early in the morning 3. Uniform and plain food (mess commons) for breakfast
I liked the time we had away from your hotel, this is not a family hotel its for noisy louts and for people who do not remotely care where they stay. the food is terrible and the staff rude.
Good and helpful personnel at the reception, Short period for breakfasts and dinner comparing with number of people staying in it
Found it great for familys. Staff helpful and good location for beach and shops and restaurants. Food could have been better
nothing the hotel was very poor
Nothing,the rooms were very dirty, and the staff was very unpolite. Very noisy, the food was bad and beds was very hard uncomfrtable and very simple standard.
The check-out The environment on this hotel is "teenager on all include holidays", consequently the staff treat all the customers as teenagers (independent of their age). The staff is very rude, ask pre-payment and confiscates the guest's passports during the stay. The hotel should put kindergarden employees on the corridors all nigh to take care of the drunk teenager and making possible for the other guests to sleep.
The staff was very carefull and prestable. Some room improvements were needed. There were some old equipments.
The hotel was great value for money, the staff were helpful and the room clean and comfortable. We arrived very late after dinner had finished and were offered snacks inn the dining room which we really appreciated, no other hotel in this area has done that when we arrived late.
There are very much tumultuous Britisch people in the hotel. There was lots of noise, also during the night
We had stayed at this hotel before and although there are a lot of students staying the hotel is great value for money, the staff are all helpful and friendly and the hotel is in a great location.
Have been to this hotel many times and always get such a warm welcome, especially from the Dining Room staff. They are also very much aware of special diets and are willing to provide what is required. Not enough sunbeds and lack of control of rowdiness around the pool.
food was great
Great location! Very small pool, bad room cleaning.
Having been before, we were disappointed at the changes in the hotel, ie, the food was always cold and not very appetising. The all inclusive card which used to allow 2 drinks per person per day at the beach bar, has now been reduced to just 1 drink per person per day. Lack of activities and evening entertainment. A very large group of teenage boys who were on a rugby tour, but were staying in the hotel between matches, comandiered the swimming pool and made it unpleasant for toddlers and smaller children
friendly staff, good selection on buffet and very proffessional would be nice to have a bigger pool area
The staff were very nice and helpfull. The room was very clean. Did not like the food. We went to restaurant early for meal and there was a queue. We went later on to try it out and the staff were clearly not happy as they were setting up for the next service. Even had to wait in a queue to make toast/
Very good breakfast. Close the the beach, parking was kind hard
The room and common space are very good and clean. The food is excellent. Small pool. Expensive hotel private parking (but it was not big issue to find free parking 50-100 meters from hotel), safe cost 4 additional Euros per day.
Good breakfast, manager of hotel is very polite, good position. no parking place, arrogant man on reception, crashed car behind the hotel
Excellent value for money
Friendly reception/staff, breakfast buffet, location to shops, beach, and train station. Decoration was very old. High cost of airport travel.
Very nice familyhotel i the heart of Calella very close to the beach and the shopping area.
Not too noisy. Close to main shopping area, train station and restuarants. Away from the main nightlife area. Buffet breakfast.
Good location to anything that matters. Kind and helpful staff. Extreme cleanliness. A tremendous amount of noise 24/7. Both from other rooms inside and from outside. This is not a family-friendly hotel as they claim, but a summer camp, in the peak season at least. Many guests were pretty rude.
Good position, nice hotel
Excellent location , nice staff, great value for money We felt that the breakfast experience was a bit hairy to say the least! It felt like being rushed out the door with food being cleared infront of people. At one stage I went to refill my coffee and the machine was switched off and the staff refused to help me as it was 1 minute past 10am - the same thing happened with the toaster on another ocassion for my husband! We also found the music at night very loud - without reason on many ocassions.
relaxed but responsible atmosphere because the place was family run. Very convenient for beach - but without the necessity to occupy a block of flats with a load of chavs.
Friendly atmosphere, helpful staff, excellent food on offer Had no balcony first night although we`d paid for one
The apartment was very clean and quite, the price was adequate to the standard of the rooms and the service was very polite, we enjoyed the entertainment program at the hotel (flamenco, belly dance and promotions at the bar). The water in the swimming pools was rather cold, sometimes at the reception desk we were given inconsistent information depending on the receptionist. The beds could have been a bit more comfortable.
Loud and all the night noise from the street, buses, lorries
Great pool, close to beach, restauarants and shopping Quadruple room was very small for 4 people, hotel was unable to accomodate request for adjacent rooms
The hotel was clean and towels where replaced daily. The beds where not very comfortable.
Breakfast included, Dinner available in the hotel at reasonable prices.
The locatoin was ideal for what i wanted.The breakfasts where very good , and the staff on the whole were very helpful The dinners were a little boring and the room was very noisey[night clubs and trains]
Good basic hotel - good value. Delivers what it says.
The food excelent, bathroom excelent,bedroom excelent.My wife and myself go to Malgrat , Callela.frequently our sixth visit this year.and both are senior citizens. Value for money, can`t find any faults.
Good location, great stuff. No internet in the rooms.
the food regarding I was in my honey moon it would of been nice if we had a room with sea view
everything coffee in bedroom would have been good.
The hotel staff was very helpful, we were right on the beach, Calella is wonderful, and it was an awesome value for our money. We loved it!
it was close to the beach, clean hotel and nice view
Very close to the hotel from the beach. Cleaning staff did a good job. The hotel is very poor sound insulation. Breakfast is very ordinary. Reception staff unfriendly. We very much regret given this hotel.
Polish receptionst was relly nice and helpful, i didnt get to know the other ones. Receptionsit should help me speaking English and not Catalonian as the guy did when I came the first night
clean, tidy and well organised...staff polite, would use again
The location - nice area in a nice city and near an excellent beach. A clean and nice swimmingpool. The room was too small to 4 beds - the bedroom part of the room was approx. 12 squaremetres. They said that there was no larger room at the hotel, and I dont think the hotel is suitable to booking for 4 persons per room (the rooms has good size for 2 persons and acceptably size for 3 persons). NB: As standard there was 2 chairs on the balcony and it wasn´t possible to get extra.
Good location and size of hotel. Not too many families with kids. Poor service from the staff at the pool bar. No fresh drinking water in the restaurant at breakfast. No refrigirator in the room
The hotel is located in a nice area, close to the beach. Hospitality of the staff, especially the bar staff was below average. I've been disappointed because of that.
Dirty room! Dirty bathroom! :(
There's only one electric socket in room and only on the top of the wall (really!). Reception has extension cords but it is short and does not help much. Air conditioner did not work properly, it was repaired after second remind to reception in few days. Noise of streaming water in the neighbor room - water pipes are in thin walls. Sounds great especially in the early morning.
We went for a beach holiday, so we spent most of our time on the beach. We only used the hotel as a base. The beaches were perfect and the if you searched, you found some great restaurants. The hotel was fine for what we were looking for. I did not like that we had to pay a deposit and rent the lock for the safe. Worse still the hotel refused to return our deposit for the safe lock, as we had lost the receipt for the deposit. They agreed that they accepted wse had paid the deposit, but still refused to return it, despite us returning the lock. This seemed a silly way to make €10.
The receptionists were very helpful. The choice of vegetarian food at breakfast was very limited. But that is understandable given Spain is mainly non-vegetarian.
The hotel was close to the beach and to the train station. The receptionists were very friendly and the price acceptable.
Good place. nice stuff. quite near to the beach. We booked the apartments in Safari for 2 hifhs but then we prologed for 2 days more! in our apartments they were changing towels every 2 days.
Good Location. Clean Rooms and Friendly Staff Pool very small
central to amenities and other places of interest
Kitchen facilities were handy to prepare small meals. A little bit out of the centre of calella and the apartment was very noisy due to surrounding large hotels.
The location was excellent plus it was clean and had staff would stay there again. The only thing I would say was no air conditioning. Luckily the nights weren't too warm but don't think I would enjoy at the height of summer.
The room are set up very good Hard to find at night because there is no aluminated sign.
very freindly staff central to everything enclosed pool for kids noise at night no airco
The location was perfect, near the beach and in a busy area with lots going on. It was great to have a small balcony as one of the members was a smoker. The apartment was simply furnished but met all our needs. Great.
sometimes I longed for microwave owen
The location was very good , but really nothing else No air conditioning which is essential made it very uncomfortable, and the apartment was infested with ants everywhere, not a very clean hotel,