Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.8
Lazy/rude just seems like they are not in the customer service business Just really bad service
review from KAYAK -
4.0
Location Where should I start
review from KAYAK -
8.2
perfect location for cancun nightlife scene and transportation in hotel zone strange smell in room from the cleaning products, possibly used to cover up moldy smell
review from KAYAK -
10.0
Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
review from KAYAK -
10.0
Amazing Service! They were so kind and respectful.
review from KAYAK -
9.7
- Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine. - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
review from KAYAK -
2.0
Nothing The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
review from KAYAK -
9.1
Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice. It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
review from KAYAK -
8.8
The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best. The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
review from KAYAK -
10.0
the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel. Nothing was unlikable even the design is much better than the pictures.
review from KAYAK -
10.0
As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
review from KAYAK -
6.6
Pool tabe and bar in the lobby. Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.
review from KAYAK
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8.2
perfect location for cancun nightlife scene and transportation in hotel zone strange smell in room from the cleaning products, possibly used to cover up moldy smell
review from KAYAK -
10.0
Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
review from KAYAK -
10.0
Amazing Service! They were so kind and respectful.
review from KAYAK -
9.7
- Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine. - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
review from KAYAK -
9.1
Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice. It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
review from KAYAK -
8.8
The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best. The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
review from KAYAK -
10.0
the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel. Nothing was unlikable even the design is much better than the pictures.
review from KAYAK -
10.0
As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
review from KAYAK
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2.8
Lazy/rude just seems like they are not in the customer service business Just really bad service
review from KAYAK -
4.0
Location Where should I start
review from KAYAK -
2.0
Nothing The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
review from KAYAK
