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Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

Rp 1,405,406+

Sun 4/12 Check in
Mon 5/12 Check out

Overall guest ratings

7.4/10 Good
Based on 2,474 reviews

Review highlights

  • 9.2
  • 6.3
  • 5.0
  • 4.6

Good to know

  • Good restaurants & bars in the area

Nearby

    show all

    About

    Located in Cancun (Avenida Kukulkan), Krystal Cancun is minutes from Cancun Convention Center and Forum Beach. This beach resort is within close proximity of Gaviota Azul Beach and Delphinus Dreams.

    Rooms

    Make yourself at home in one of the 502 air-conditioned rooms featuring fireplaces and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

    Amenities

    Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

    Dining

    All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Enjoy a meal at one of the resort's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

    Business, Other Amenities

    Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 hour front desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Fireplace
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 2,474 reviews
    • 9.2 "Terrific location."
    • 6.3 "Average value."
    • 6.3 "Breakfast is mediocre."
    • 5.7 "Average amenities."
    • 5.6 "Sufficient wellness & sports facilities."
    • 5.0 "Food is average."
    • 4.6 "Rooms are not good."
    • 4.2 "Not very clean."
    • 3.6 "Vibe wasn't good."
    • 3.4 "Not very comfortable."
    View all review categories

    Overall rating

    7.6 Good
    Based on 1,583 reviews
    • 9.1 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.6 "96% appreciated the closeness to the beach."
    • 6.8 "Bar is ok."
    • 6.1 "Breakfast is mediocre."
    • 6.0 "Average value."
      6.6 "The price was ok for 66%."
    • 5.9 "Average amenities."
      5.8 "58% thought the building was acceptable."
      5.1 "51% considered the lobby entrance to be so-so."
    • 4.8 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      2.7 "73% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.7 "For 73%, the rooms looked old."
      0.7 "Air conditioning was criticized by 93%."
      2.7 "73% had problems with the shower."
      2.9 "71% criticized the small bathroom."
      2.3 "77% said the bathroom was dirty."
    • 4.5 "Disappointing food."
      2.7 "73% did not like what was on the menu."
      3.7 "For 63%, the dining experience was not enjoyable."
    • 4.1 "Not very comfortable."
      2.1 "79% thought it was too noisy."
      4.4 "56% didn't like the uncomfortable beds."
      0.7 "Air conditioning was criticized by 93%."
      2.9 "71% criticized the small bathroom."
    • 3.5 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."
      3.9 "Unfriendly atmosphere, according to 61%."
    • 3.3 "Not very clean."
      2.7 "73% said rooms were dirty."
      2.3 "77% said the bathroom was dirty."
      2.4 "Dirty pool, said 76%."
    View all review categories

    Overall rating

    7.2 Good
    Based on 544 reviews
    • 8.9 "Location is great."
      9.6 "96% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 6.8 "Pool is mediocre."
    • 6.7 "Breakfast is mediocre."
    • 6.4 "Average value."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 4.3 "Not very clean."
      3.6 "64% said rooms were dirty."
      2.5 "Dirty pool, said 75%."
    • 4.3 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      3.6 "64% said rooms were dirty."
      1.0 "90% thought they were poorly maintained."
      2.5 "75% found problems with the furniture."
      1.1 "Air conditioning was criticized by 89%."
      2.0 "For 80%, the rooms looked old."
    • 3.6 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      1.8 "82% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.4 "Vibe wasn't good."
      3.9 "Unfriendly atmosphere, according to 61%."
      2.0 "80% criticized the unstylish hotel."
    • 2.0 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.8 Good
    Based on 24 reviews
    • 5.2 "Service is ok."

    Overall rating

    7.4 Good
    Based on 321 reviews
    • 9.3 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Average value."
    • 5.2 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
    • 5.0 "Average amenities."
      4.9 "51% thought the building wasn't nice."
    • 4.9 "Disappointing food."
    • 4.6 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.1 "69% said rooms were dirty."
      4.8 "52% didn't like the uncomfortable beds."
      0.6 "94% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
    • 4.2 "Not very clean."
      3.1 "69% said rooms were dirty."
    • 3.8 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    View all review categories
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

    Recent reviews

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