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Krystal Cancun

Paseo Kukulcan Lote 9, 77500 Cancun, QR, Mexico
+52 998 848 9800

Rp 1,533,334+

Overall guest ratings

7.7/10 Good
Based on 2,800 reviews

Review highlights

  • 9.2
  • 6.6
  • 5.0
  • 4.6

Good to know

  • Good restaurants & bars in the area

Nearby

    show all

    About

    Set on Punta Cancún's eastern edge, this waterfront Krystal Cancun resort is near Cancún Convention Center and 1 block from nightclubs, shops, and restaurants.

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    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Childrens programmes
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Free parking
    • Playground
    • Steam room
    • Storage available
    • Free valet parking
    • Wedding services
    • Terrace/Patio
    • Internet
    • Fireplace
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    Reviews

    Guest reviews

    Overall rating

    7.7 Good
    Based on 2,800 reviews
    • 9.2 "Terrific location."
      9.9 "99% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
      8.8 "City centre within easy reach, said 88%."
    • 6.6 "Average value."
      6.7 "Breakfast prices were ok, according to 67%."
    • 6.6 "Breakfast is mediocre."
      6.7 "Breakfast prices were ok, according to 67%."
    • 6.2 "Service is ok."
      5.6 "Only 56% thought the service was professional."
      6.0 "Only 60% found the restaurant service to be good."
      6.1 "61% found the room service acceptable."
      6.4 "Only 64% were satisfied with the booking process."
      5.0 "50% thought the pool/beach service was ok."
      5.0 "Hotel security was average, thought 50%."
      6.0 "60% said the recreation staff was ok."
    • 5.7 "Food is average."
      5.8 "Only 58% were satisfied with the sushi."
      5.5 "55% thought the snacks were adequate."
      6.7 "Desserts were ok, said 67%."
    • 5.0 "Rooms are ok."
      1.2 "88% complained about the bathroom."
      3.2 "68% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      2.3 "For 77%, the rooms looked old."
      0.8 "Air conditioning was criticized by 92%."
      1.1 "89% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      2.3 "77% found problems with the furniture."
      0.6 "94% were disappointed with the minibar."
      2.9 "71% criticized the small bathroom."
    • 4.6 "Wellness & sports facilities were not very nice."
      2.2 "78% didn't like the fitness area."
    • 4.2 "Not very clean."
      3.2 "68% said rooms were dirty."
      1.8 "82% said the bathroom was dirty."
      3.9 "Dirty pool, said 61%."
      1.5 "Unclean dining area, according to 85%."
    • 4.0 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      4.7 "53% didn't like the uncomfortable beds."
      0.8 "Air conditioning was criticized by 92%."
      2.9 "71% criticized the small bathroom."
    • 3.7 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
      4.5 "55% criticized the plain hotel."
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    Overall rating

    7.7 Good
    Based on 1,792 reviews
    • 9.1 "Terrific location."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
      5.3 "53% considered the lobby entrance to be so-so."
    • 5.5 "Service is ok."
      5.2 "Only 52% thought the service was professional."
      6.3 "63% found the room service acceptable."
      5.2 "52% thought the pool/beach service was ok."
    • 5.3 "Food is average."
    • 4.7 "Not very comfortable."
      2.6 "74% thought it was too noisy."
      5.0 "Beds were acceptable for 50%."
      0.8 "Air conditioning was criticized by 92%."
    • 3.7 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      4.0 "Unfriendly atmosphere, according to 60%."
    • 3.4 "Not very clean."
      2.6 "74% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
      3.3 "Dirty pool, said 67%."
    • 2.4 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    7.3 Good
    Based on 616 reviews
    • 8.9 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
      9.5 "95% liked the proximity to shopping."
    • 6.7 "Average value."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Service is ok."
      6.0 "Only 60% thought the service was professional."
    • 5.5 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 3.9 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
      1.1 "Air conditioning was criticized by 89%."
    • 3.9 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      1.1 "89% complained about the bathroom."
      4.1 "59% didn't like the uncomfortable beds."
      0.8 "92% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      1.1 "Air conditioning was criticized by 89%."
    • 3.8 "Not very clean."
      3.0 "70% said rooms were dirty."
      4.0 "Dirty pool, said 60%."
    • 3.5 "Vibe wasn't good."
      4.1 "Unfriendly atmosphere, according to 59%."
      2.1 "79% criticized the unstylish hotel."
    • 2.2 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.1 Good
    Based on 28 reviews
    • 9.3 "Terrific location."
    • 6.4 "Service is ok."
    • 4.4 "Not very comfortable."

    Overall rating

    7.5 Good
    Based on 364 reviews
    • 9.0 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.7 "97% appreciated the closeness to the beach."
    • 7.0 "Good breakfast."
    • 6.8 "Average value."
    • 5.6 "Food is average."
    • 5.4 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.5 "Only 55% thought the service was professional."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      3.3 "67% thought the facilities needed updating."
    • 4.6 "Rooms are not good."
      1.2 "88% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      3.2 "68% said rooms were dirty."
      2.3 "For 77%, the rooms looked old."
    • 4.3 "Not very clean."
      3.2 "68% said rooms were dirty."
    • 3.8 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      4.8 "52% didn't like the uncomfortable beds."
    • 3.5 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.1 "Unfriendly atmosphere, according to 59%."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Good restaurants & bars in the area"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    great beach
    great view of the ocean
    clubs and restaurants
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    surely stay at this hotel
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    ocean view room
    open for breakfast and lunch
    tried to pass
    timeshare
    minute presentation
    negative reviews
    close to conference center
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