Recent reviews
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4.0
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
review from KAYAK -
9.4
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
review from KAYAK -
8.8
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
review from KAYAK -
10.0
Very friendly staff, clean
review from KAYAK -
10.0
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
review from KAYAK -
8.0
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
review from KAYAK -
8.8
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
review from KAYAK -
9.4
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
review from KAYAK -
10.0
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
review from KAYAK -
8.0
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
review from KAYAK -
8.0
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
review from KAYAK -
7.4
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
review from KAYAK -
7.4
Nice, clean, and great location. Breakfast was average, but enough for the price of the hotel. Can't beat the walk to HOB for concerts and short drive to Ohio City. Though I don't like Valet parking for cost and convenience, they did do a good quick job getting my car consistently. Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. ASKED FOR A QUIET ROOM. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.
review from KAYAK -
6.8
Nice hotel, not much of a reception area (no bar area) which I would have expected for a downtown hotel. But it was just a 10 minute walk downtown where there were a lot of bar and food options. We were there on a Sunday night so not much was open but we still had a good time! Breakfast was good; there were hot eggs and bacon. The only thing that stunk was that there was no free parking. You had to either valet for $20 or park in the garage next door for $13. Good overall experience!
review from KAYAK -
7.7
Great location for sports events! Great breakfast!
review from KAYAK -
6.6
Staff was friendly and accommodating down to the valet parking staff. No room service.
review from KAYAK -
6.3
The staff was very friendly and helpful and the bed was very comfortable. There's also the benefit of the included wifi with the room. There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.
review from KAYAK
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9.4
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
review from KAYAK -
8.8
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
review from KAYAK -
10.0
Very friendly staff, clean
review from KAYAK -
10.0
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
review from KAYAK -
8.0
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
review from KAYAK -
8.8
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
review from KAYAK -
9.4
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
review from KAYAK -
10.0
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
review from KAYAK -
8.0
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
review from KAYAK -
8.0
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
review from KAYAK
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7.4
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
review from KAYAK -
7.4
Nice, clean, and great location. Breakfast was average, but enough for the price of the hotel. Can't beat the walk to HOB for concerts and short drive to Ohio City. Though I don't like Valet parking for cost and convenience, they did do a good quick job getting my car consistently. Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. ASKED FOR A QUIET ROOM. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.
review from KAYAK -
6.8
Nice hotel, not much of a reception area (no bar area) which I would have expected for a downtown hotel. But it was just a 10 minute walk downtown where there were a lot of bar and food options. We were there on a Sunday night so not much was open but we still had a good time! Breakfast was good; there were hot eggs and bacon. The only thing that stunk was that there was no free parking. You had to either valet for $20 or park in the garage next door for $13. Good overall experience!
review from KAYAK -
7.7
Great location for sports events! Great breakfast!
review from KAYAK -
6.6
Staff was friendly and accommodating down to the valet parking staff. No room service.
review from KAYAK
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4.0
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
review from KAYAK -
6.3
The staff was very friendly and helpful and the bed was very comfortable. There's also the benefit of the included wifi with the room. There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.
review from KAYAK
