Guest reviews
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All reviews
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Couples
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Overall rating
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9.7 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 9.0 "Easily accessible by car , said 90%." -
8.9 "Great service."9.3 "93% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 7.0 "70% said thereception staff was great ." 8.5 "85% found therestaurant service to be one of the best ." 8.9 "Housekeeping was great , according to 89%." -
8.7 "Vibe was good."9.1 "91%
enjoyed the friendly atmosphere ." 9.8 "98% said it was astylish hotel ." 9.2 "92% thought thehotel was luxurious ." -
8.2 "Very nice wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
7.4 "Good amenities."7.4 "74% thought the
building was wonderful ." 9.5 "95% thought thearchitecture was beautiful ." -
6.9 "Internet is average."
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6.9 "Breakfast is mediocre."
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6.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
5.8 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.0 "50% thought theminibar was ok ." -
3.8 "Value below average."4.4 "56% said the
breakfast was too expensive ."
Overall rating
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." -
9.0 "Awesome vibe."9.3 "93%
enjoyed the friendly atmosphere ." 9.3 "93% thought thehotel was luxurious ." 9.8 "98% said it was astylish hotel ." -
8.7 "Great service."9.2 "92% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 8.5 "85% found therestaurant service to be one of the best ." -
8.2 "Very nice wellness & sports facilities."
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7.5 "Good pool."
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6.6 "Average cleanliness."5.9 "Only 59% said
rooms were clean enough ." -
6.6 "Internet is average."
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5.8 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
4.9 "Not very comfortable."2.3 "77% said
rooms were small ." 3.0 "70% thought it wastoo noisy ." 3.4 "66%criticized the small bathroom ." 0.6 "Air conditioning was criticized by 94%." -
3.5 "Value below average."4.0 "60% said the
breakfast was too expensive ."
Overall rating
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9.7 "Terrific location."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 8.2 "82% thought theservice was very professional ." -
8.3 "Vibe was good."8.6 "86%
enjoyed the friendly atmosphere ." 9.8 "98% said it was astylish hotel ." -
7.2 "Good amenities."7.3 "73% thought the
building was wonderful ." 9.6 "96% thought thearchitecture was beautiful ." -
6.7 "Breakfast is mediocre."
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5.8 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." -
5.7 "Average comfort."
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5.6 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." -
3.8 "Value below average."
Overall rating
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9.6 "Terrific location."
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8.7 "Great service."9.2 "92% found the
staff to be very friendly ." -
8.7 "Vibe was good."
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7.7 "Good amenities."7.7 "77% thought the
building was wonderful ." -
5.9 "Rooms are ok."
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5.4 "Average comfort."
Overall rating
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9.7 "Terrific location."
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8.8 "Vibe was good."9.8 "98% said it was a
stylish hotel ." 9.0 "90%enjoyed the friendly atmosphere ." -
8.6 "Great service."9.3 "93% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
7.5 "Tasty food."
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7.3 "Good bar."
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6.7 "Breakfast is mediocre."
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5.9 "Rooms are ok."
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5.4 "Average comfort."
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3.7 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
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8.5review from
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
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9.7review from
The staff was incredibly accommodating and pleasant.
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10.0review from
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
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8.0review from
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
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10.0review from
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
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9.0review from
Breakfast was insanely good, the best part of our stay.
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3.7review from
Nothing. I have stayed in better b&bs!!!
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8.0review from
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
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6.7review from
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
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7.6review from
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
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8.0review from
excellent service, excellent staff, luxurious room - Fantastic hotel.
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6.0review from
The quality of the food was the best in the world and so were the staff especially Helen we just loved it. Everything was perfect
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8.0review from
Friendly helpful staff, beautiful room!!!!!, Worth every penny!!!!! No
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6.8review from
The fact that it was luxury hotel, we only stayed the one night so we didn't have much time at the hotel, we were going to a concert. One thing when we arrived, the hotel didn't seem to have our booking which you should have confirmed with them, its not the fact that this was not done by yourselves, but the fact was, what if they did not have a room for us, but luckily they did, so we were disappointed in your service.. You will have to take that up with the hotel themselves in this matter. They said that our booking reference was not from their website & that we should have confirmed this ourselves, but why should we if we have it down in black & white that it was confirmed by booking.com
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8.0review from
Staff, atmosphere, attention to detail they took payment for our room 3 days prior to staying there, i thought my Credit card was only for holding the room as I wished to settle my a.c in cash
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7.6review from
staff were excellent, very friendly. Breakfast was delicious with a huge choice on offer. Overall service was excellent.
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10.0review from
1st they are SO ACCOMODATING. Thanks to guest services, concierge DENNIS :-0 and the crew plus the front door attendants, managers, housekeeping are all amazing. Guest Service Rep came to greet us and had the goats milk avail for my daughter. In the USA we can only purchase at select store and did not realize it was more common to have in Dublin. We have made Dublin-the Shelbourne as our #1 headquarters. The quality of our stay, the fact they have vetted services for a nanny, great food, amazing polite service from all departments simply speaks volumes. Mr. Hanley and his staff at this fine establishment continue to amaze me. I really appreciate the peace of mind they bring to me and my little 1 and 2 year old children each visit. We surely feel special and love the amazing spacious rooms. THANK YOU ALL!! See you again next year. I have only positive things to communicate. They can keep up the great work. Great food options, great concierge, guest services, housekeeping, food services.....blessings to you all!
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8.5review from
Location is perfect but a bit overpriced for what you get. Room was a nice size and staff was very friendly. I think it is better without kids. Overpriced a bit for what you get. Had to call to have room made up after being out from 9:30-3:0 during the day... I guess someone just forgot.
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9.7review from
The staff was incredibly accommodating and pleasant.
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10.0review from
The hotel is grand and no detail is overlooked. The breakfast was superb but still talking of the impeccable service. A perfect 10 all around.
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8.0review from
When I arrived at 10AM, there was no room ready (understandable), but when I returned in the afternoon, I was shown to a room with a worker working on scaffolding directly outside my window. The second room was fine, but I was disappointed that the clerk had initially no problem assuming he could leave us in a room where we could all wave to a worker!
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10.0review from
It was a gorgeous hotel - the breakfast was a bit pricey but it was lovely
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9.0review from
Breakfast was insanely good, the best part of our stay.
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8.0review from
the feeling of luxury, excellent service from all of the staff, reception staff were very professional as were porters bar prices are a little on the high side.. Thats dublin i suppose
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8.0review from
excellent service, excellent staff, luxurious room - Fantastic hotel.
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8.0review from
Friendly helpful staff, beautiful room!!!!!, Worth every penny!!!!! No
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8.0review from
Staff, atmosphere, attention to detail they took payment for our room 3 days prior to staying there, i thought my Credit card was only for holding the room as I wished to settle my a.c in cash
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6.7review from
Lovely staff, very beautiful building. There was no complimentary water or tea/coffee making facilities in the room which was very annoying. We have to queue to get into the restaurant for breakfast - first time I've ever had to queue in a hotel for breakfast and did not expect this from a 5 * hotel.
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7.6review from
Excellent staff . relaxing atmosphere. Superior service Breakfast at €29(orange juice and cereal) for a 12 yr old is way too pricey!
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6.8review from
The fact that it was luxury hotel, we only stayed the one night so we didn't have much time at the hotel, we were going to a concert. One thing when we arrived, the hotel didn't seem to have our booking which you should have confirmed with them, its not the fact that this was not done by yourselves, but the fact was, what if they did not have a room for us, but luckily they did, so we were disappointed in your service.. You will have to take that up with the hotel themselves in this matter. They said that our booking reference was not from their website & that we should have confirmed this ourselves, but why should we if we have it down in black & white that it was confirmed by booking.com
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7.6review from
staff were excellent, very friendly. Breakfast was delicious with a huge choice on offer. Overall service was excellent.
