Dublin hotel

Pro: The courtesy of staff The promptness of my getting my room The efficiency of the shuttle bus service and the willingness of the drivers to help load/unload luggage The cleanliness and comfort of the room

Kontra: The one thing I intensely disliked was the €7.50 tray charge for room service, I thought it was excessive and money-grabbing. I realise there is a cost involved in providing room service, but would have thought this was probably absorbed in the room charge.

Pro: The bed was comfortable and the shower was good.

Kontra: We stayed here for one night on Thursday 2 November 2017. The shuttle bus stance 16 is one of the furthest from the terminal building. It is approximately a 10 minute journey but can take longer depending on traffic and time of day. At check in the receptionist was efficient but her appearance was poor giving rise to concerns about standards in the hotel. We found the atmosphere in our room oppressive; despite the air conditioning there was no humidity at all. We tried opening the window but it was too noisy due to the hotel's engineering system. We were forced to try again later but then found that the locking mechanism on the window jammed and the night staff could not fix the issue at 3.30am so we had to put up with the noise for the rest of the night. As a result we got very little sleep. Despite the member of the night staff saying that he would report the issue, the receptionist had no record of it at check out but promised to investigate. Two days later I have heard nothing from the hotel and no offer of compensation against the prepaid charges. On the return to the airport the standing room only bus departure was delayed 15 minutes due to a driver change over with the bus engine left running. This is a very busy hotel 10 minutes from Dublin Aiport using the hotel's shuttle bus which theoretically runs every 20 minutes. The hotel is isolated at an island off the motorway so you have no alternative for food other than the hotel's own coffee shop, bar and restaurant; and prices! The bath towels were very thin. There was a hole in the bathroom sink which they had unsuccessfully attempted to cover with silicone. If I was overnighting at Dublin Airport again I would look for an alternative closer to the airport.

Pro: Staff are very friendly and helpful

Kontra: It’s missing a few ash trays outside the front door of the hotel

Pro: Breakfast

Kontra: Evening meal was inedible, room was run down, staff were rude

Pro: My husband is disabled and he was treated so nicely and the staff was so accommodating . It was a boys weekend he and my son went on and at the end the ladies came out from behind the desk to give him a proper hug. That was lovely hotel was clean and the location is great.

Pro: Couldn't fault this hotel. Stayed for three nights. Room good size, very clean and quiet. Bed, pillows wonderful. Bathroom clean and adequate. The security is extremely good, you use your key to access corridors, lifts and toilets. All staff very friendly and helpful. Bar welcoming and food very good. This hotel is in an ideal location, very central and I would not hesitate to recommend this hotel to anyone.

Kontra: Nothing to dislike!

Pro: Great breakfast and super comfy beds. Excellent location for the airport

Kontra: Nothing

Pro: The nightclub outside completely takes over the hotel there was people sitting in the lobby before the club and they were so loud and rude Don't think it felt like a hotel

Kontra: Noise

Pro: New rooms are very comfortable with great shower

Kontra: Bar staff were dreadful especially one waitress who clearly does not like her job or dealing with customers and should really consider an alternative career, I witnessed customers express their dissatisfaction at the slow service and it was not even busy at the time. On the other hand the reception staff were very pleasant and I would stay again for the nice room but eat dinner elsewhere

Pro: Nice hotel in a quiet residential area.

Kontra: No heat in room - system was not working during our 24 hour stay.

Pro: Location, room size. I would stay again, now I know how to find the place.

Kontra: We travelled by car and found it almost impossible to find the entrance. By foot it would have been easy. We were given very many wrong directions. No AC

Pro: I liked the location of the hotel and the staff

Kontra: we booked a deluxe double room and paid £400 for 2 nights room only and the room we were given i wouldn't have stayed in for half the price, it was shockingly small, had a double bed and a single bed at the end of it that you had to climb over to get to the other side of the double, it was horrendous. we were moved to another room which was much better but no where near the standard i expected. I would have put it at a decent standard room, no where near a deluxe room. It was super noisy at night but you do expect that and the complimentary ear plugs came in very handy so that was fine but still very disappointed in the room.