Guest reviews
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All reviews
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Couples
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Families
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Business
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Solo
Overall rating
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9.1 "Terrific location."9.3 "
City centre within easy reach , said 93%." 9.9 "99% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.8 "Near to public transport , according to 88%." -
8.9 "Great service."9.4 "94% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." 7.4 "74% said thereception staff was great ." 7.8 "78% werehappy with the room service ." 8.9 "89% said theconcierge service was amazing ." -
8.1 "Bar is amazing."9.5 "
Delicious alcoholic drinks , according to 95%." -
7.9 "Good vibe."8.9 "89%
enjoyed the friendly atmosphere ." 8.1 "81%enjoyed the lobby entrance ." 9.2 "92% said it was astylish hotel ." 9.6 "96% thought thehotel was luxurious ." -
7.9 "Good breakfast."
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6.1 "Pool is mediocre."
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6.0 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." 6.3 "Cleanliness of the bathroom was average , said 63%." -
4.6 "Internet is poor."3.2 "68% said the
wifi quality was bad ." -
3.9 "Value below average."1.8 "82% said the
breakfast was too expensive ." -
2.8 "Disappointing wellness & sports facilities."1.4 "86%
didn't like the fitness area ." 2.4 "76% wereunhappy with the sauna ."
Overall rating
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9.1 "World class service."9.5 "95% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." 7.5 "75% said thereception staff was great ." 8.7 "87% said theconcierge service was amazing ." 7.2 "72% found therestaurant service to be one of the best ." 7.2 "72% werehappy with the room service ." -
9.0 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.4 "City centre within easy reach , said 94%." -
7.7 "Good vibe."8.7 "87%
enjoyed the friendly atmosphere ." 9.4 "94% said it was astylish hotel ." 9.4 "94% thought thehotel was luxurious ." 7.7 "77%enjoyed the lobby entrance ." -
7.6 "Nice rooms."7.3 "73% said the
beds were comfortable ." 7.1 "71% werehappy with the bathroom ." 7.7 "77% thoughtrooms were spacious ." 7.5 "75%enjoyed the furniture ." 7.2 "72%loved the minibar ." -
7.2 "Good breakfast."
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6.1 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." 6.8 "68% thought thecleanliness of the hotel was average ." -
5.0 "Internet is average."3.3 "67% said the
wifi quality was bad ." -
3.2 "Terrible value."1.5 "85% said the
breakfast was too expensive ." -
3.0 "Disappointing wellness & sports facilities."2.5 "75% were
unhappy with the sauna ." 1.2 "88%didn't like the fitness area ."
Overall rating
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9.0 "World class service."9.4 "94% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
8.9 "Location is great."9.4 "
City centre within easy reach , said 94%." -
8.0 "Vibe was good."8.6 "86%
enjoyed the friendly atmosphere ." 8.1 "81%enjoyed the lobby entrance ." 9.6 "96% thought thehotel was luxurious ." 8.8 "88% said it was astylish hotel ." -
7.9 "Good breakfast."
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7.9 "Nice rooms."7.4 "74% said the
beds were comfortable ." 7.3 "73% werehappy with the bathroom ." 7.8 "78% thoughtrooms were spacious ." -
6.3 "Pool is mediocre."
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6.2 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
3.8 "Value below average."1.6 "84% said the
breakfast was too expensive ." -
2.6 "Disappointing wellness & sports facilities."
Overall rating
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8.8 "Location is great."
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8.8 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.1 "Vibe was good."8.1 "81%
enjoyed the lobby entrance ." 9.0 "90%enjoyed the friendly atmosphere ." -
7.7 "Good breakfast."
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7.6 "Good amenities."7.8 "78% thought the
building was wonderful ." 8.1 "81%enjoyed the lobby entrance ." -
7.0 "Nice rooms."
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6.4 "Average cleanliness."
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4.2 "Value below average."
Overall rating
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9.2 "Terrific location."9.4 "
City centre within easy reach , said 94%." 9.9 "99% thought it waseasy to get to the train station ." -
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 7.9 "79% thought theservice was very professional ." -
8.2 "Vibe was good."9.0 "90%
enjoyed the friendly atmosphere ." 9.3 "93% said it was astylish hotel ." 7.9 "79%enjoyed the lobby entrance ." 9.6 "96% thought thehotel was luxurious ." -
8.1 "Breakfast is good."
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8.0 "Bar is amazing."
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6.1 "Pool is mediocre."
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5.5 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
4.1 "Internet is poor."
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2.7 "Disappointing wellness & sports facilities."1.7 "83%
didn't like the fitness area ." 2.2 "78% wereunhappy with the sauna ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.
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7.0review from
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
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6.7review from
The staff was perfectly attentive and doing a great job
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6.0review from
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
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5.6review from
meeting Udo Lindenberg who lives in the hotel rooms need serious update
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7.6review from
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
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8.0review from
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
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4.0review from
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
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6.4review from
The breakfasts were excellent The room was basic and needed redecorating
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4.8review from
Very nice entrance area and breakfast facilities. Central location. Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.
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5.2review from
location We booked the room with the breakfast buffet on your website, but at the hotel we were told the price exclude the breakfast. We were surprised and upset!!! We also had not any slippers in the room.
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10.0review from
I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.
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8.0review from
When visiting the hotel by car, the several roadworks and one-way streets arount the hotel make the journey more arduous than necessary.
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7.0review from
Very traditional, amazing room sizes, Renovation is on going on this traditional/historical hotel, they should respect a little bit for the resting hours of the guests during this renovation.
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6.7review from
The staff was perfectly attentive and doing a great job
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7.6review from
The Hotel Atlantic Kempinski Hamburg is one of the Classic Hotels with a history of over 100 years. Great location, great value of money, kind staff, extrimely clean roon, free internet at the business center.We will always go back. Breatkfast is rather expensive (33 euro per person)
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6.0review from
Well located. Impressive foyer and lovely fireplace I accept that I had a room which was on special, and assume has not been refurbished. The bathroom was perfectly fine but the bedroom was slightly dated. Torn curtains, old carpets. One large blanket would have been better. Bathroom robes should be standard.
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5.6review from
meeting Udo Lindenberg who lives in the hotel rooms need serious update
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4.0review from
I had a room, which was in a bad condition. For a 5Star-Hotel this in inacceptable
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6.4review from
The breakfasts were excellent The room was basic and needed redecorating
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4.8review from
Very nice entrance area and breakfast facilities. Central location. Room absolutely not five-star-quality. Were sent to wrong floor to find room. Were charged for breakfast even though included in price - will be refunded. Cleaning started before leaving the room in due time before 12.
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5.2review from
location We booked the room with the breakfast buffet on your website, but at the hotel we were told the price exclude the breakfast. We were surprised and upset!!! We also had not any slippers in the room.
