the spa and food
Quiet location, easy to get to from the airport and easy to walk into central Hamburg. Helpful staff. Airconditioning did not work. Tended to be long queues to wait for a table at breakfast.
Very nice breakfast! No heating at the hotel! Quite cold in the rooms.
Excellent staff, good central location, extensive buffet breakfast
Staff were very friendly & professional. Breakfast buffet was delicious and wide variety. Bad room odor. Electric hot-water boiler in the room was rusty and mildewed inside. On the day of check-out, housekeeping staff knocked the door at 8:00 although the check-out time was 12:00... (we were still sleeping!)
good location, nice breakfast,big and comfortable rooms
rooms too hot
I thought it was in a very handy location near the lake and it was very comfortable. The staff were generally very helpful and pleasant. The TV didn't work, being stuck on the loudest setting and the remote didn't work at all. I couldn't experiment with it because it was far too loud and would have upset other guests. Not a deal-breaker, but irritating.
Hotel staff, location and comfort
Clean and comfortable rooms. Internet was slow.
the breakfast was great , and the sort of cleaness were perfect the service of clean should care what its lack at bathroom
very nice hotel all excellent, but too far from restaurants
The cleanliness of the room. That was brand new. The cleanliness of the public areas. Breakfast was a dissaster.
room keeping on sunday at 9 am!
The cleanliness of the room and location. No
New hotel, nice rooms. All was ok.
The staff were very pleasant and the breakfast each morning had an excellent selection. There were plenty of restaurants in the area and a grocery store in the adjacent parking lot was also convenient. The hotel is relatively new and very modern. Highly recommended!!
The breakfast was very poor , no fresh fruits or hot breakfast available tables were not cleaned straight away so that people had to wait for the staff...
Found the staff to be very pleasant and helpfull.Easy access to underground was essential to our trip and saved us money on other forms of transport.The room was well presented and very clean.Would be happy to return.
Poor location away from restaurants and not all that close to the main station.
Good position, next to U1.Quiet, very relaxing.
Staff efficiency and friendliness. Nothing.
Clean rooms, good parking facility, very close to underground station (50 metres from the hotel) I booked 2 rooms and got from booking.com a confirmation. However, the hotel reserved just 1 room. After showing them my reservation they managed to get our 2nd room. Staff at the reception was not very friendly
Silent and clean room!
Excellent breakfast, availability of garage, good service and confortable rooms.
Clean and comfortable room. Good breakfast. Description of the services proposed in superior room during booking is not fully correspond with the actual ones. Location is not so far away from the city centre, but for walking tour is not so comfortable.
everything, it staff and its comforts
Located beside a metro station Rooms were too small.
Good size room; good locatin; excellent breakfast; friendly staff No wash hand basin in lavatory in room
very friendly staff, nice location, many restaurants in the neighborhood, beds very firm, true japanese feeling! traffic noise was well kept out by closing the windows, but that made the temperature less comfortable.
Although the hotel is located in a beautiful neighborhood, it is slightly remote from the center. As a result, I would not recommend hotel for business travelers or first time visitors.
novetly of japanese style rooms, friendly staff hard futon matress
Hotel had nice and friendly staff, great breakfast and good location The beds are awfull, bathroom is minimal
Centrally located although far enough away from the hussle and bussle for it to be relaxing. Really friendly, polite and informative staff. Hotel was immaculate. N/A
Rooms design. there was condicioner only in 2 rooms from 4 what I ordered.
I don't think there's many hotels as Nippon in Hamburg. Boutique hotel at it's best and free internet was a treat aswell...
There was no parking!!! We searched for a parking place two hours!!! The breakfest wasn`t too much of anything...
Great breakfast, calm atmosphere, safe area of town and situated right on the lake in a popular area of town with amazing views of the city.
Location Too high of a price for such a hotel. I did not even have any windows in any room excepth the bathroom to see the day light!
Large room, nicely furnished, lovely view. Modern bathroom. Very good breakfast. No soap for the shower.
The beauty and elegance of this hotel and the perfect service, surrounded by a luxurious nature. no
A bit disapointed with the fact that two single beds put together makes a queen size bed!! Falling throught the middel of the beds and paying 160 Euro instead of 120 for a lux room? Probably wont do that again, nor hotel nor lux room if that is what is to be expected!! Get hold of some queen size beds!!
It is an oldish building but all of the things that matter are in excellent condition. The elevator is a great curiosity. The rooms are comfortable and spacious. The lake view especially! Just down the street from the Kempinsky, which is worth a visit, but I like this place better and half the price.
Location was beautiful and the room was very well appointed.
IT was easy to get to the city, very pleasant to be near the lake. Hamburg is a great city. The lift was difficult and sometimes not availabl;E.
The sauna and steembath.
We always use Best Western, Gold Card Holder, we know that we can rely on Best Western to provide good food, comfortable accommodation and good service.
Friendly staff Very extensive breakfast buffet, but would have preferred less food for a better rate.
Clean, comfotable rooms. Nice price for a parking lot near the hotel. No fitness or swimming pool for this price is a lack. Extra fee for internet connection.
the breakfast The hotel did not inform about " renovation " that is to bad
Very nice hotel with great breakfast. Close to the airport. Comfortable rooms. Good value for money.
The restaurant/room service, very good food No hot tub or pool
Everything. Near to airport and easy to get to the city centre
This is an airport hotel with very convenient free shuttle service to/from Hamburg airport. The driver was prompt and courteous - the vans ran every 15 minutes. The room and bathroom were fine, very clean, quiet and comfortable. We ate dinner in the restaurant - very good food and service. The one downside was a very rude morning restaurant manager who ignored me after asking me to wait. I asked if we could just order off the menu rather than paying 15 euros, I believe, for the buffet breakfast. We were short on time as we needed to leave for the airport, so just wanted to get a little something before we left.
Staff were excellent and services were in line with what was expected We were upgraded to an executive room which was quite spacious b7ut lacked some basic features one would expect in such a room e.g. coffee machine in the room
I liked the atmosphere, great location, good restaurant, swimming pool, free internet access and shuttle bus which ran on time.
Yes--the direcrtions to the hotel from the airport were very poor--i had to use my mobile phone to find my way and it took nearly 30 mins--- PLEASE get better signs!!!
A well set out hotel,quality pool sauna area,and I had a wholesome sunday,self serve breakfast,good cooked food,overall very easy to reach from the airport,just head 500m left out of exit and over a bridge. All seemed ok
Location - close to Hamburg Airport (and on bus route to industrial estate). Swimming pool is nice. The bar drinks are very expensive (€8.50 for one glass of wine!).
Friendly staff, free transfer from airport, swimming pool and two saunas. Only 200m from Ubahn station. Rooms were a bit small, breakfast too expensive (16 euro).
It was nice to be able to walk to the hotel from the airport and get the free shuttle back very quickly, excellent dining, nice people at the hotel, very friendly, courtious, friendly, made us feel welcome. room was a little expensive, no ice cubes for drinks...
close to Airport - shuttle service old fashioned room
The hotel is very near the airport and is very quiet. We walked to the airport to check-in our flight the evening before our departure. We enjoyed the nature along the walk and to see the airplanes landing and taking off. There is a train station nearby; it is easy to reach downtown by train, The hotel staff accepted our reservation even though they said they did not receive it from booking.com
We were traveling out of Hamburg Airport early morning and the Radisson was very convenient to the the terminal. Very modern and clean hotel.
The location is great for an early morning flight (the hotel is literally across the street from the check in counters). Breakfast with €20 per person is a total rip-off. Rooms are clean, internet (cabled) is free. This time I got a rate of $106 /night which is reasonable - the last time, the cheapest room was nearly twice as much, which is accessive. They have no real air condition - you have to open the window if it is too warm (and the rooms are pre-heated to about 24 C).
Location was perfect for the airport. Staff was very nice. Rooms were very well designed. On check in, they had our reservation but did not give me the rate "guaranteed" by booking.com until I produced the email reservation. Their web page says they have transit to city center every 10 minutes, this turned out to be the subway, with multiple stops before getting to city center. I expeced a hotel shuttle.
Everything was excellent Nothing
Convenient for the airport.
Close to Airport Service at the front desk when we booked in was not good.
Literal a 1 minute walk to the airport. Staff was extremely accommodating. Flight landed early and they let me take an available room. Bartender very friendly and nice to talk to. Bed comfortable and nice view of airport. Once again was impressed by all the staff. Bathroom was a little cramped but not awful for Europe
The location right across the airport was great for catching an early morning flight. They do not have air condition, windows do not open for "security reasons", my room was 78F/25C hot and the only chance to cool it down was to move me to another room which took the staff about an hour to organize. If you like to sleep in a very hard bed, this will fit you, I would have prefered somthing a bit softer than concrete.
This having been my first trip to Germany i needed a handy hotel to the airport as i was on business. This hotel was supperb and really could not fault it. It was a pity that i could only stay one night. Unfortunately it is a little overpriced, but having said that, you get what you pay for in todays day and age. Peace and quiet although it is on the airport grounds you dont hear a thing
The location was perfect for a very early morning flight. The staff was extremely friendly and helpful. I was concerned about hearing the planes at night, but I never heard a single jet engine. The rooms were very clean and comfortable. I would stay here again.
Clean rooms; excellent staff
Very nice hotel, and perfect location to the need we had. Everything perfect besides the resturant. It took about 1.5 hours to get the food which was nothing special. Many people in the resturant was complaining about missing information, missing food, seemed no control from the kitchen and from the staff. But everything else was perfect
Location is just super! The hotel located very close to metro station and it's a direct line from central station to airport. Design of rooms is fantastic, as well as a breakfast! And as usual staff was very helpful. The only one thing I didn't like is an absence of a wardrobe at the room.
The modernness of the hotel and the location in front of a train station. Convenient to go the city center. No TV for two days and the WIFI only works at the lobby. Terrible signal in the rooms. They need more staff in the breakfast room, although the food variety is very good.
Excellent new facility, clean, hygenic and comfortable, highly reccommended. Lets hope they maintain thehigh standard and not let it deteriorate with time.
the design of the open showers and seperate toilett is very silly and reminds me of old french designs. no comfort and no privacy. may be good for coupls only. definitly not for families
A poor staff reaction on one occasion, but otherwise good experience
The staff were extremely helpful and it made it a very pleasant stay.
It's location, it was near to my meeting by the airport. Food in the restaurant was excellent. Yes, when I went for dinner the waiter tried to put me in the empty "Garden Room" instead of the main restaurant- it was the same menu so I do not understand why anyone would want to eat in an empty restaurant instead of with other people. The decor in the main restaurant was much nicer too!
I chose this hotel because it claimed it had an airport shuttle. First, the airport said they didn't have a shuttle so I had to take a taxi there. Then, the shuttle is really a set price with a taxi. I was disappointed and would not necessarily recommend the hotel for someone who wants something close to the airport.
Extremely efficient and friendly staff. Nothing too much trouble.
Little bit noise, from the windows, because it is situated at the main street.
Good location, staff was very helpful
Great personal care and good trained personell; Great room and bath. few parking spaces
Very handy for airport, hotel comfortable and friendly, restaurant quite good
It was totally a positive experience. Thank you so much! I wish I could knew the name of the tall, darker man in the restaurant to give him a persona "Thank You from our little Ryan".
I was in the Hotel many times before. The quality has definitely improved compaired to the past. real good value for money
The room was very comfortable and clean, I had a great night's sleep and a lovely shower the next day and the staff were extremely helpful.
Inside the room was nice. Morning shuttle was nice The hotel front is really worn down.
Nice, clean and guite place 10 minutes walk ftom the airport, excellent staff
The hotel has a good location next to the airport and with public transportation to the city center nearby. Friendly staff. My room was too far from the wifi hotspot.
Large room, insulated windows (quiet), free airport shuttle running as early as needed, breakfast served as early as 4am, close to airport, helpful items in room (toothbrush, pants press, etc.). The decor was outdated, but for the price and services, we didn't mind.
We asked for non smoking room but we had smoking Rome !!!without Elevator was difficult to caring log ages to 23rd floor.at 11 pm no hotel shuttle in airport and morning first thy told us shuttle is not available we asked them if you don,t have shuttle for and from air port this was advantage of your hotel otherwise we had another opportunely finally thy dissuaded and asked from shuttle to come and take us to Airport.
Easy location with good access to central Hamburg and the main Hamburg airport. Nothing to add.
perfect location , next to the airport, airport shuttle service enabling me to reach my early flight at 6.15 a.m.
It was convinient and close to my final destination. The location was what made me book this hotel.
Clean hotel, close to restaurants and near Hamburg Airport.
Very nice and service minded personnel.
Staff were extremely friendly and welcoming.
Quiet, large room with windows and excellent heating
I came to hamburg to see World Championship in Basketball which took place in Hamburg Sport Halle no, nothing
Large, clean and comfortable rooms, warm ambiance and hospitality.
Wery clean and nice hotel. Absolutely most interesting breakfast! A little bit far from centrum
Don't stay in this hotel if you want to sleep well in the night,because the bed's here is so hard that you will get pain in your back one week after!
The design of the hotel, the spacious rooms, the quality of the breakfast, the proximity to public transport and the city, the free availability of Internet.
I really can recommend the Hotel very near to Underground station and near to shopping center and very friendly Staff .I also looked at the disabilities vacilites and the very good.And a very good Breakfast. No
Hotel very modern and clean. Staff were all friendly. bed was comfortable. The pillows were thin foam filled square cushions - very uncomfortable. The wifi was so slow it was hardly worth having and was woken at 5am by someone filling a skip with bottles with no regard for residents. My room was next to a small supermarket and they began unloading lorries at 5-30am. No aircon so had to have windows open.
close to metro,free parking outside the hotel,super breakfast,quite,clean and modern hotel,helpfull staff. bed,no good pellows,no wardrobe.
Internet connection free, Newspapers choice, good position in a quiet zone, 200 mt from the road that get directly to the centre. Our room was for handicap persons. This meant that bath was quite unconfortable (no shield for water in the shower = water all over). We were at the ground floor with a very nasty smell coming from the grating directly out of the window (impossible to keep it open).
Big rooms, big smiles, big breakfast !!
Good breakfast. Nice colours and pictures both in the room and in the rest of the hotel. The bed was unccomfortable. Early in the morning it was really loud, as the breakfast delivery-truck arrived. The room didn't feel really clean, there was still garbish in the rubish bin. the bathroom was fresh, but had very little space both for towels and for shampo and so on.
good breakfast buffet included in price, clean functional room, quite location, staff friendly
Spacious rooms and a very beautiful area
The modern standards after renovation / creation let it flirt with a fourth star, hence price / value ratio is absolutely positice for guests. No Reception / room service after 22h
The hotel was nothing like the description so cancelled the rest of my stay.
Hotel rooms were a good size, very clean and comfortable, and in an easy to reach area
Breakfast Not included, heavily priced.
nice clean room- large too.
It was some loud music during the night. Staff have very pure English.
I'd like a breakfast included in the price