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Fantastic! The staff, particularly the Front Office Manager, was excellent. He helped pick up our luggage at the taxi, checked us in, got us an extra cot bed for our child when we had been told there were none left available when we'd called in advance, walked us to our room and settled us, tried to get an additional 50% discount on our breakfast for our child and called us personally to apologise when he couldn't. The service was professional and impeccable. The ambiance was sumptious and location fantastic for shopping - linked to major shopping centres.
I liked the room, the facilities and staff. the mall and the park next to the hotel very high price
A big “Thank You” to Guest Relations Officer Ms. Mary and the staff of the Island Shangri-La for arranging the exceptional experience that we enjoyed over the last couple of days. A member of our party was celebrating her birthday and all of us were absolutely delighted by the wonderful gesture of a surprise champagne celebration, followed by framed pictures of the toast. Pure class. This was my second stay at the Island Shangri-La and both times I have been rewarded with nothing but the most gracious hospitality by everyone who assisted from check in to check out. We appreciated every little detail which the staff ensured was perfect, and we look forward to returning. The harbour view rooms offer what could be considered one of the most stunning panoramas one can enjoy from a luxury property anywhere in the world. And of course the “Great Motherland of China” painting is the stuff of legend. Just that is worth coming for. 11 out of 10.
good downtown location, excellent service, convenient pool and sports facilities, good breakfast, very helpful personnel, fantastic views from almost all rooms
High-end hotel with unfaltering service. Great restaurant and health club. Harbour-view rooms have excellent views.
Location and service are great; staff is always helpful and responsive Facilities are a little dated and need some modernizing. Furniture in rooms is not in great shape. Missing many amenities that hotel in this range should have
amaaaaaaaaaaaaaaaaaaziiinngggg hotel!!!they have their aromatic scent once u enter the hotel that i bought,warm welcoming staff,all speak english,spacious room,which is hard to find in hong kong.i would rate it 10 out of 10
Service is perfect, every one takes a lot of attention to help you with everything. All staff take so much care for small details. Only a bath tube with shower, not a extra shower in the bathroom.
Excellent service oriented staff. Beautifully appointed rooms. Amazing views, great location.
Indeed I enjoyed staying this hotel very much. Friendly attentive staffs, spacious rooms and excellent foods. nothing
JW Marriott was absolutely amazing. Staff was extremely courteous, facilities were clean, the place felt luxurious, and accessibility from and to the hotel was convenient. The hotel is located in one of the best malls of the city which is directly connected to an MTR station! Wifi was free and reliable which was very important to me. The prices are steep but you expect that in Hong Kong. At almost $350 USD per night, breakfast could've been included in the package but was not.
Central location, easy access to transport, malls etc. Friendly helpful staff, large, clean comfortable room which had recently been renovated. Free wi fi would have been useful.
The hotel locations is excelent since there is a MTR Station just below the Hotel. The room's are a little small for the price.
View from rooms
i stayed on the executive smoking floor, but the room did not have proper ventilation
Convenient location, good hotel facilities, attentive friendly staff very small rooms, somewhat noisy due to poor wall insulation
Very convenient to travel to any part of the Hong Kong attraction.
The design of the rooms was very comfortable and luxurious. The staff were extra friendly and efficient. Overall, it was an excellenct hotel. None.
Better qaulity of visitors. A little too pricey.
The service, the restaurant, the pool, and the staff. Water pressure in the shower. Not so great.
Facilities are 5 star pool and spa The room smelled like a cigar. It should have been sanitized to get the smell out.
Loved the free upgrade to a suite. Bed felt too soft. Would prefer it to be firmer.
concierge service airconditioning not cold enough in the room
Located in the center of HK, easy access directly from hotel elevator to Pacific Place Shopping Center, where you can find almost every brands you are looking for. Hotel Staff is very helpful and polite. Will use their service again. Hotel Lobby is under renovation, a bit noisy, but acceptable
we waiting 20 minutes for our luggages when we Check-out
high level of customer service and resolved the few issues promptly including the booking issue listed below Booked a room for 2 with breakfast included, some confusion as it appeared breakfast for 1 was only included.
Excellent service, friendly staff, a room upgrade without making a request and a very comfortable room.
The location The Gym and Sauna ,Spa Facilities. Dissapointing.
Very good service, warme and attentive. Nice room. Very good breakfast. Great hotel
this is 2nd time I stayed in this hotel this year.I liked the hospitality of the reception desk....very capable team.
Great Service and , good facilities and food. Location in Pacific Place is great for business or shopping
Excellent service and very attentive staff. Very central location for business as well as shopping or sightseeing.
Location, helpfulness and politeness of staff, eating opportunities
Excellent and poshy hotel with great location! We enjoyed our stay and the hotel staff was always helpful! Great breakfast! In such a hotel WiFi should be offered free of charge!
Very spacious and great location Nothing
The room and amenities of the hotel were very good (and would cost more in a major Canadian city which surprised me) and very easy connection from the airport via train and less than a $5 taxi ride. I also received a free upgrade to a very nice harbour view / ocean view room. English comprehension was limited even at reception and concierge (inconvenient but not critical in my situation).
Very pleasant atmosphere
Small and cozy for family of four. The concierge staff were fantastic, they direct us to the places of interest whether it is by bus, tram, electric bus or MTR, they give clear informations that really help. MTR station is quite a distance away.
I liked the view from the room. If you don't mind to take a few stops with the tram, the location is ok as well. If you like chinese food for dinner, it is ok. If you want a western style dinner, don't go there. For breakfast the situation is different; they have a good buffet style breakfast.
Large clean rooms
It was functional and non-intrusive
the hotel is very near local restaurants that serve cheap but authentic food it is not near any mtr station, so we had to take taxi, which is more expensive
i recieved a room upgrade for no charge and thought that was very i also thought the staff was friendly and caring.....also the concierage answered all our questions regarding directions and eating places in a very easy and informative manner....he even printed out a walking map for us.....transport to and from hotel was simple and very easy to do. i liked everything .....it did however take them 1 hour to deliver our bags to the room but that might of been cus it was late at night.....i am really not complaininmg about this but just being honest and informative..
location confusing policies - the rates for telephone use were exorbitant, and I was able to extend my booking on the internet at a price that front desk promised was not available any longer.
I liked that this hotel was not so expensive, well maintained, and had a quite good location.
Hotel was very close to subway Shangwan, and about 10 min walk to Central. Great view of the harbor from higher floors. Nice lounge area to sit and offers coffee all day. Good internet access. Breakfast was very simple (but was as advertised).
Very clean and modern, very efficient operation. They give you everything that you need, but only what you REALLY need-- clean, quiet, comfortable place to sleep and do a bit of work if needed. Even a very basic breakfast. Free, functioning internet (which the major hotels chains haven't yet been able to figure out for some reason). They do NOT provide some of the things that the traveler has become accustomed to receiving, so be forewarned that you will get shampoo but no conditioner. If you have non Hong Kong/UK electronics, better bring your adapter, because they don't supply them.
Everything was great. Located walking distance to Macau ferry and Western Market. Can walk a total of about 1.5 miles to major high end shopping, Apple Store, Kowloon ferry and Hop-on-Hop off bus. Lots of food near. Beds are a little hard but not as bad as mainland China. Rooms are very small but efficient. Beautiful outside patio for resting, relaxing and eating the continental breakfast that is provided every morning. Staff was fantastic. Hotel is small with only about 10 rooms per floor. The elevator (lift) is slow but not really a problem.
location to subway was within walking distance rooms too small. offfering for breakfast was literally just bread with coffee or tea. I accidentally left a pair of shoes in my room. Asked if they would ship to me at my expense to Shenzhen, they would NOT dot it. poor service
Location Not enough light in room
Nice rooms relatively, good location and view. After I got severe food poisoning, I was denied extra bottles of water and help calling my travel insurance. Not sure how close to death you need to be to get help.
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
The personal and friendly service
Service; size of the room; expresso machine;
Room , location and breakfast (food and view)
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
the location is very central
location convenient; rooms well thought out and laid out; services and staff good.
The location is great and close to the star ferry, MTR, popular eateries and shopping. The bathroom is poorly designed with water going everywhere but the face basin or bath tub. Noise is an issue being in the bars and clubs district. The breakfast is not great, better off saving that money and going to a yumcha place.
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
Central location Slow lift
Clean and comfortable. Wonderful powerful shower and nice firm bed with good quality bedding. The extractor in the bathroom didn't seem to work resulting in excessive condensation.
The hotel was very quiet and the bed although hard was very comfortable once we changed to an upgraded and more expensive room. the location was good once we figured out the bus system and where to pick up a bus downtown. the resteraunt that is attatched to the hotel is very unpleasant in the morning and is not well kept. we only ate there once as it didn't look any too clean in the morning. our first room was very old with stained carpets and a really strong smell of smoke. once we paid for an upgrade we were happier by far. the staff was not terribly helpful at this hotel. we are not difficult travellers however there were a number of things we had never seen before such as how to put the key into a slot to turn on the power in the room.
The location of the hotel is great. No doubt I did not get a good view room but overall the experience would good. Clean and comfortable. My only request is for your staffs especially those in the front desk to work with more smile and more friendly. They were not rude but it would be good if we see a smile especially in a foreign land.
Clean, good value, great with facilities Have a young daughter and the pool is very child friendly on the weekend.
Very silent. I had to pay HK$ 100 per day for the internet, which was very often interrupted.
Location is excellent! Good value for money! Suggest they provide computer internet services for hotel guests, now have to go next door and use one computer in a dark corner and have to stand, extremely inconvenient!!!
Although clean, the room was run-down. There was nothing cheery or welcoming about the room - no bedspreads, stained carpet, chipped paint, etc. The room needs to be rennovated.
The hotel is well located, because in a few minutes on reach the HKG botanical and zoological garden. Nice side to relax and enjoy a quiet break. No complaints at all. Clean rooms and friendly staff. Prices however from Monday to Friday reasonable, Saturday and Sunday too high.
Strategically located in a smart place. Some room , still not renovated.
Relax and comfort
Nice bed, shower, excellent mobile phone rental policy Could hear the noise from the neighboring room. Maybe a better seal of the shared door between would help. Also, didn't get a receipt for my stay. By the time I remembered it was too late to go back.
good location, good view of city and Victoria gulf if you stay on high floor. When I book the hotel in Booking.com, this hotel is listed among 5 star hotels. But actually it is a four star hotel, while selling its high floor, e.g. 30th floor, as five star hotel room. There is no swimming pool for us. But as a four-star hotel, it is qualified.
THe decor of room-all the staff-especially Robert,George,Eric Kelvin and our room cleaner but all staff were lovely!!The situation in HK and the great views. Lack of plates,cereal bowls,cutlery and glasses in rooms!
Chinese decor, attentiveness of staff, location
loved the location from LKF, the great city view, and nice room bathtub was tiny.
the hotel is conveniently located near most party areas in the ciry, walking distance to most clubs and bar with lots of foreigners. room has very stylish design with local touch, fantastic view over the harbour the room and especially bathroom are pretty small, no free wi fi
The room was too small
Location Poor 4 star hotel standards overall
Hotel is small, rooms very small and very overpriced. Will never stay there again.
The location was perfect. The hotel was clean and the room small, but very nicely decorated. The room was very quiet.
In number excellent audibility, it is audible as clap doors in the next rooms
Very Central Location and all the management and staff were most helpfull.I would highly recommend the hotel.
The room size were nice and big The bed was too hard, most light bulbs in my room didn't work, small ahower
The housekeeping lady is helpful. The room is too cold because it is central air control
Close to public transportation. Smelled of cigarette smoke. When we told the front desk they said to allow the air to circulate. The smell never went away. Could have been cleaner.
it's far from city. but, the facilities are good. I could get on the bus to go to the international airport in front of the hotel.
close to tram and bus stops temp. in rooms were to low and you cant change it
I received a free upgrade to a suite, the suite was excellent, very spacious by hong kong standards. When leaving the hotel arranged a taxi for me, I asked for a taxi to the airport express station but the hotel staff told the driver to take me to the aiport, I ended up having to go through the tunnel and heading to Kowloon.
Convenience, long term pricing No heat - the room was cold - the heat blew nothing but cold air even at 30C
The air-con was too cold even I adjusted the temperature to 25 degrees. Besides, guys at the front desk were rude and not fluent in English though the girls were cheerful.
Location of the hotel is not so good ,though you can see the harbour but the view is blocked by tall towers in front.overall a good experience of stay but could be better in terms of friendliness of staff.
Very affordable prices and upscale Best Western hotel. The staff were extremely courteous and were able to get us a few snacks late at night.. There is also a bag check area for those who may spend the day in the city before departure etc. Very good hotel. Nothing really, it exceeded expectations.
location bed is not comfortable, quilt too thin
The room was very clean and silent and it had everything needed for a week's holiday. The bed was a bit hard but very good to sleep in. The bathroom was big enough and clean. We payed for a harbour wiew suite, but we got a small room with a "backyard" wiew first. We complained and the staff found us another room with the things we had payed for. In the situation, the staff was friendly and willing to find a room suitable for us from higher floors. The staff, including cleaning personal, were friendly.
Brilliant skybar happy hours! Friendly and helping staff. Clean rooms. Working shuttle bus service that takes you in 10 min to Metro or ferry terminal. Tram stop a block away from where it takes 20 min to Metro. Recommending for holiday travels, if you want to see a bit of local life around you :) Harbourview is not a skyline view of Kowloon, though.
The hotel has nice rooms, and the best beds and bed sheets I have ever slept in. They put me to 14th floor, wherefrom you can see the bay. The staff was nice, breakfast of high value, with show chef cooking the eggs directly in front of you. The location is a little bit off hand, we needed more than 1 hour to get there from the Airport, but the hotel offers compimentary bus to the subway station directly.
Quiet, well located and easy to get to, friendly and courteous staff with a nice restaurant located in the hotel.
Good staff nice room fair price & in hong kong , what more do you need thank you Booked double room but no room available on the first night same
Great value for money, room extremely comfortable and use of exec lounge facilities was a bonus. Breakfast was often very busy, with limited choice of food/juices available.
The helpful staff and nice hotels nothing!
its cleanliness, nice bed, great amenities. Location, too far from town, no MTR station nearby. The schedule of the shuttle provided is not frequent enough. However, I saw an MTR station being built nearby, which should help in the future.
Away from the hectic center, hotel Jen was great on all fronts. Clean, good staff, excellent food (malacca restaurant inside hotel got a michelin mention), and a nice neighborhood around HKU.
Comfort The location andd the service rendered by the front desk.
Easy to get to, even though it was out of the Central area the trams were a block away and took you straight there. The rooms were lovely and staff friendly.
Location is a bit far from the centre.
Good Southeast Asian restaurant; modern furnishings; helpful staff; close to MTR sound insulation of the rooms; average internet speed; lots of local eatleries but few medium to higher level restaurants; not much view outside the window.
The location adjacent to Hong Kong Island mid-level and variety of things to do & shopping all at hand
It was I a convenient location and at a good price via Booking.com The staff were very friendly and helpful.
Rooms are very large considering how close it is to SoHo. I really wish that you had a gym or fitness center.
Staff were extremely helpful and the location on HK island was right in the midst of street life with everything within walking distance.
great value for the money. great location. wonderful staff. cleanest 3 star hotel room I ever stayed in! Will definitely come back. It doesn't serve breakfast. Reception and hotel exit are on different floors.
location was superb for food, nightlife, and shopping hot water for shower not consistent
Location Provided me with an Extra iPhone Charger Helpful and Friendly Staff Clean Room Good Value Trash was all over entrance to building Small Room Very plain building
The location of the hotel the efficiency and kindness of the team the good quality of services The first room ( luxe) rented was no more large than the second ( standard)
very central location getting around the city
Great location and decor, excellent value for money. None