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Staff were pleasant Very basic standard; poor view
Very clean and well-presented rooms. Great staff. Paper thin walls. It was very noisy and hard to sleep.
Proximity to Airport On both stays, the room air-con did not seem to work. The air was stuffy and rancid despite the thermostat being adjusted to the coldest and with the maximum blast.
Excellent for the Airport access and great service.
Walk to terminal N/a
Staff was rude
Right next to the airport!!!! I paid $1700.00 for 1 night. It is kind of overly price with no breakfast or internet access....
Everything A little expensive, but we did get a free room upgrade and getting to and from the airport couldn't be more easier.
Convience. Everything is expensive to the point od being a rip-off. A one minute phone call to China cost $8.00 U.S. A soft drink was $6.00. Who needs a five star hotel for a few hours sleep. The airport authority should allow some competiton like a 3 star hotel.
The convenience of being so close to the airport and not even having to go outside.
Access to the Airport Mix up on Booking name....
great rooms, beautiful location, staff was very kind. It's location was a bit difficiult. You have to take a bus to the train station. The airport bus is $3.50 USD, not bad but it's crowded at times. There is a free bus to the train station that ... but, again, it's a bus ride involved with every place you need to go.
It was very close to the airport thus very convenient for a lay-over. It didn't have free internet
Staff was wonderful.
Location. Nice clean & new rooms
Service was excellent and access to and from the airport was easy and convenient. Facilities in the room were very good, I cant think of anything that would be needed and not provided.
Good all round service, excellent food, comfortable room (tea & coffee & water greatly appreciated) and position close to the airport Nothing
The rooms were nice and quite big by Asian standards. The best feature is the view of the airport. Watching the planes and trains coming and going on the water. Fascinating. Not near anything but the airport, but the convenience to the airport is the draw. Restaurant selection is limited.
Great location for attending show
Very nicely designed and finished rooms. Soundproofing from the airport could be better. Best point was that the very well apppointed and large "executive" lounge had a large furnished balcony for we few leppers who enjoy a drink and a smoke! Free water allowance was a bit mean...should provide two larger bottles.
No easy acces to internet. Very bad service not included in the rate
Proximity to the airport - the only reason to stay there The sea view was not as advertised, instead all I could see was the ferry port
Shuttle buses to airport, Tung Chung and Disneyland were great. We used the bus service very frequently and found it always on time and very convenient. Paying separately for breakfast and internet. Buffet breakfast and internet connection should be included in the price.
Great airport hotel. Despite being next to the airport you don't hear (but you do see) the planes taking off and landing. Staff is great. Will stay here again. shuttle to/from airport is only every 20 minutes so it can be a longish wait, especially if you just miss it.
close to airport and helpful staff no
Located in a mall, so lot of shops nearby. Easy transportation to the airport Couldn't find the shuttle to get from the airport to the hotel
Room cleanliness and outside view from the room.
The shuttle bus service to and from the airport was very handy.
Clean and we'll laid out No Internet in room unless wanting to pay premium
The pristine room with comfy bed and lovely bed linen. Excellent dinner buffet. Access to the shops. Lovely helpful staff
Because we were only staying there to finish out the last few days of our trip (we had been in HK for 5 days, went to Singapore for four days, then came back for a three day layover before going home), the proximity to the airport was great. It's nice that there was a mall attached, with the MRT right there. If you are in HK to go the Disney, that's easily accessed, as is the Po Lin Monastery & Big Buddha. The airport shuttle was a definite positive, and the airport is literally five minutes away. The pizza we ordered from room service was actually decent. While the MRT is right there, it's a 40-60 minute trip to Central and Tsim Tsa Tsui- where all the action is. Of all the hotels I've stayed in in my life in various countries, this was the first in which I had to pay for wifi. It was $200HKD/24hrs access. The staff was not very attentive. If you try to call the concierge from your room, don't bother because they never answer. You have to try three different lines before reaching anyone. The only immediate answer we got was when ordering room service. You can pay the same amount per night and get nicer hotels with more amenities in HK.
Location, easy access to airport No Accor points credited for booking through agency. I chose the hotel to get points, should I be punished like this? It will affect future decisions
staff could not explain charges on the bill at checkout. Staff sent us to food court in mall 10 minutes before closing for food. staff was completely disinterested in helping us find our way around the city, only wanted to sell the tour and then would not talk to us. Early bird breakfast was 2 pieces of fruit and 2 pieces of bread that had been sitting out for 90 minutes and when we asked for more food (at 5:30am) no one came. Then we had to ask in the buffett for someone to restock the early bird as we were checking out for an early flight and they brought a little fruit, no coffee, no more bread/pastries.
Convenient to airport, shopping mall and MTR transit system. Rooms were comfortable. Food on the buffet was OK but not real good for both breakfast and dinner. Currency exchange rate at the hotel was not good (7.3 HK$ per 1US$). It seems like the exchange rate at every other exchange location in Hong Kong was at least 7.7 HK$ per 1US$.
It is comfortable hotel with great access to HK and the airport and the local stores
Very nice and clean room. Extremely slow wifi