Would you like to save as your currency permanently or for this visit only?
Staff did not seem to smile, it costs nothing to smile
The staff which working at hotel reception are very friendly. The service at second floor night bar a restaurant is very poor.They give menu card ,when you choose and order it takes very longtime to bring it on your table or they forget it and dont bring.So try to not order food in night bar in any case it is very difficult to it.
Relaxed atmosphere and secure rooms. Staff seems well trained.Being close to the centre is convenient for exploring the city. size a bit too small for a businessroom (I upgraded from superior to business)
Convenient to downtown venues N/A
The staff was very friendly and helpful Rooms were a little bit tired but clean and working well
Good breakfast We have ordered and have paid for double room, but the hotel has placed us (2 persons) in the single room with small bed, only one blanket and one towel and without Hairdryer . The hotel RUS before room survey preliminary took from us money for a double room. But has lodged us together in a single room the small area with an one-and-a-half bed (only 135 centimeter in width). In room all bath accessories and other has been prepared only on 1 person: 1 one small blanket, 1 complete set of towels, 1 shampoo, 1 glass and etc. Room was small, demands face lifting. A bathroom was very small. From windows strongly blows. In windows the old jarred on wooden frames, latches work badly. The conditioner was, it and escaped from a cold since the battery almost didn't heat.
Almost everything, could be a little bit more TV channels (Discovery and so on..)
Formidable professionalism of staff - including currency exchange. Secure feeling. No.
good place to stay during a business trip, location
Location is good, and breakfast is okay. Staff is absolutely terrible, and lack the aptitude required to work in the hospitality industry. My reservation was cancelled, they claimed my CC was stolen (even though it's in my name and my passport matches it). After they realized their mistake, the manager hesitantly apologized and told me I can just rebook it in cash for a 10 percent off (which actually isn't a deal at all, considering the price is still higher than online). Worst part of all this?? The lady working in front WASN'T PAYING ATTENTION to this entire interaction between me and the manager, and so she denied me the discount and told me to book at full price (like 1.5 times the online price).
Location, staff taxi fares
Hotel was convient, clean and very professional nothing
Extremely bad employees, worst breakfast ever,etc
There was a very nice view from the 6th floor where we were Coffee and tea were made available but it wasn't possible to get hot water until we asked for a kettle
nice, clean, 5 minutes from metro station Arsenalnaya. 5 minutes from kievo-pecherskaya Lavra! nice cafe on the 1st floor
Everything was quite comfort - whole design, furniture, enough space in the room. Breakfast - it was not a buffet, in this case I think it could be better to offer at least 2 sets of meals and ask for a choice.
Good location! Comfortable, clean hotel! Good design of the rooms! In Room type Junior Suite the window isn't open!
The location was very central, close to several metro stations and within walking distance to a number of tourist attractions. The hotel is really more of a "mini hotel", on one floor in a building in a shopping centre. There was also at least one night club in the building and every night I could hear music from the club all night until early morning so did not sleep well. The included "buffet breakfast" was very light.
Nothing I did not have access to the internet. Breakfest was awful. In general it was awful
the hotel staff are so friendly and helpful and the location is fantastic the hotel still under preparation and the driller was knocking our heads every days we can't sleep well :(
I don’t like anything Every day laborers worked and made a lot of noise only could sleep at night.
The location, restaurant, staff was helpful, multi language, very clean and even as older hotel, had very good and visually pleasing architecture! I think is perfect for any type of travel! The cost was excellent, the location is perfect!! I really like the hotel!! Equivalent to most European good hotels!!The Internet Wi-Fi works ok!! The staff was amazing helpful to me!! They were exceptional as I needed to change my reservation and stay to attend an emergency with my daughter at home, they truly helped me with all the process and policy!! I will stay again! Twin beds, but I expected some local differences! The lifts are quite slow, but still a very good hotel!
The facilities, location, reception staff and restaurants are excellent!! The location and view are amazing for the small cost!! A great value with great and knowledgeable people that truly want and try to help make your stay amazing!! I find that all is very clean and comfortable!! I find this hotel a wonderful place to stay!!! I will return here whenever I return to Kiev or the area!!! I cannot name anything that I did not like!! The lifts are a little slow and the WiFi is not perfect...but not bad either!! A very nice hotel with a rich history and a wonderful, amazingly knowledgeable reception staff that can answer or provide you with anything that you ask!! I truly enjoy this hotel!!
Location All other things in here
Is a great area to be a lot of people I and out Old, and all the worst thing in hotel, try for a day or just go look if it doesn't sound right. It says 4 stars, maybe 20 years ago, now no more then 2 and I was very generous .
Great location - heart of it all, on Maidon Staff weren't the most friendly!
There was no hairdryer in the room, although the description says it does.
Take the over 1 hour to find a reservation, and it wasn't busy at all, looking like a motel Not hotel!
Location Room furniture was really old Very bad wifi No tea or coffee in the room No kettle in the room Old carpets, blinds, bedding, towels (some literary have holes) Breakfast had yesterday's salads (lettuce leafs had brown spots)
The refurbished Deluxe Rooms were done well. The bar facilities were also good except that some staff members still need training on customer service and communication in English. I disliked the idea that I had to pay for an extra half a day because I arrived a few hours before the book in time of 14h00. The standard double and twin rooms are in a terrible state. They don't qualify to be in a 4-star hotel ! That is what I had booked and I subsequently had to upgrade to a Deluxe room which was nice and comfortable but at a huge cost. I also did not like the harassment of my Ukranian girlfriend although I had booked a room for two people. The security personnel demanded her passport so she could have access to my room. For God's sake, she had the right to be with me and I had already checked in.
Great location. But slightly difficult to find. It was open 24/7 For payment, no creditcards and difference between € and UAH which was not that evident. Would help if the guy spoke little more English.
good position, spacious apartments. staff does not speak Eng.
Nicely located hotel/apartment. A shared kitchen. The bathroom shower head needs some attention.
When we arrived our originally booked room wasn't available due to leakage. We were offered another room for the first night and after that had to move to another location (2 streets further) for the other 2 nights. The rooms were big, but the 2nd room wasn't very clean. We however got a discount on the original price, so no big complaint.
The apartment was big and comfortable, however the entrance was dirty and very very unpleasant! I would recommend this accommodation mainly because of central location. The staff - they should learn that tourism and costumers spend money, so it is convenient to be appreciate it! a little bit of smile and attention and ....the place will seem friendly!