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Staff lovely. Hotel bedrooms way too hot and back bedrooms very noisy. Windows would benefit from double glazing keeping outdoor noise down and perhaps enabling heating to be turned down
The room was very small, but entirely functional. As I was on my own, it exactly met with my requirements. Quite a lot of night time traffic.
The room was beautifully presented but the double bed was two beds pushed together which resulted in a deep groove between the two beds. So it wasn't as comfortable as you'd expect
the location was suitable for my needs, the hotel staff very kind my room was too small
Very good location in London.Efficient reception staff . When I arrived I got the 4 W appartment - a nightmare.Smelly, messy, cold, no telephone, bad TV, dirty cups on the cupboard..etc ..Then, after complaints they changed me to a nicer one - and I was happy - nice reception staff. So whatever you do , stay away from 4W ! (Breakfast- very basic and lack of space)
decent staffs and breakfast, very mordern probably refurnbished recently... a good location near the station as well... room and bathroom are quite small, quite noisy because it was near the station and close to roads
Very pleasant hotel and staff
The staff was excellent -- very accomodating. The room decor was pleasing and the location was great (close to a tube station, and lots of restaurants and pubs in the immediate area). Noise from the underground trains kept us awake when we stayed in a room at the back of the hotel, but staff were happy to switch us to a room at the front of the hotel, which was much quieter.
second time that i overnight there, this time i got an apartment that it is quite nice even if it is in the basement. not so much to say. fair hotel, they have to do something for the breakfast room there is not space to pass true tables
We were in the apartment part of the Mayflower. We had booked an efficiency room and they gave us a free upgrade to a one-bedroom, which was great! It was located very near tube station in a nice area.
We liked the refurnished rooms, very clean and beutiful. The continental breakfast was very good and the service at the breakfast room very good! The location near Earls Court Underground is very convenient. I tryed to get in contact through e-mail in beforehand to see if I could have a large room but I didnt get any answer from the hotel. If you are easily disturbed by noice you should ask for a room on the frontside to the street, because on the backside you hear the trains coming and going. For us it was no problem, but it could be for other persons.
Well situated for central London Rooms too small. Having to pay for wifi connection
The location and friendly staff Poor TV reception and very small shower room
Stayed in a family suite and rooms were a good size for the area - close to Buckingham Palace and Victoria Station - within walking distance to Harrod's Shopping. Goog value for money in great upscale nieghborhood. Nothing - would stay there again and plan to return again!
Lovely furnished rooms Breakfast room very small for number of rooms
great rooms and location...warning !!... the stairs to the rooms are very steep narrow and challenging..no way that older or less mobile people could stay here ...in other countries I doubt it would be legal to have stiars so difficult in a public building... the stairs
room cleaning and new towels every day, located close to Victoria station and many shops the stairs: over 40 tight narrow steps for upper floor rooms, the ceiling: you could reach it with your head if you are about 2m high, breakfast: poor and tiny breakfast room, tiny bathroom cabin, defenatly not worthing the price
the bedroom is very modern, small but comfortable and clean the sitting area for breakfast is in the reception area and I found it very small
the room was very clean and spacious. The let us store our bags all day after we checked out.
Convenient. Small breakfast area.
It's a great location and the staff were friendly. Our room had a torn unclean carpet. The room was small for three people. We had a bloodstain on our undersheet and a badly stained matress we discovered the next day. The room had an off smell. We had booked for 3 days but left straight after the first night. We will never stay here again and I suggest you don't there are plenty of nice hotels in the area. If you want to see photos see my trip advisor post.
Big screen TV Bedsprings were sticking out of the bed in room 207. Moved to room 209 for second night but the bed linen was dirty/had not been changed from the previous occupants (there were actually pubic hairs in th sheets). We ended up sleeping on top of the bed both nights. Carpet was badly stained. All the Reception staff are foreigners and are barely able to english - the atmosphere was not welcoming/friendly.
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.
excellent very personal customer service in an incomparable atmosphere with super location and special concept
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
the quirky interiors are delightful and the staff very cool and accommodating.
The price was very competitive for the area. Freindly enougth, and the premises was quiet. Free internet was also a plus. UNcomfortable bed. The room was fairly small, not enougth to put myself off but for a couple I tihnk it would be too small.
We stayed only one day, it is very close to the center and it was relatively cheap. We could here people from upstairs.
Clean and nice bathroom Bathroom had no floorheat so it was too cold. Breakfast was too simple, no bacon and eggs. We were unlucky to have visitors from Poland above that made alot of noice during nighttime, and the hotel staff spent too long time to deal with it.
The location in terms of near to everything Noise due to a) Location and b) paper thin walls
clean rooms and the location There was no lift and no brown bread for breakfast
This hotel is more clean that a pharmacy. The staff is very polite and helpfull.Breakfast-fabulous.I had all the time a good connection for my laptop.The location is excellent; it is a safe place for a woman and I hope to stay again .
convenience of area lack of parking for guests also expected a double bed and a single
I did sightseeing. The hotel is located in an excellent place.
Hotel very clean, good position Room very small.
a nice pleasent nature of staff, followed by lovely clean room . recommended.
Proximity to event E.G. at koko arena in camden Dirty room , too small, thin walls could hear everything going on in other rooms, dirty bed linen, dated decor, unfriendly staff, the list is endless!
It is worth the price.
location, price, comfort, welcome and breakfast.
it was near st pancras station for us to go early in the morning bathroom in corridor could hardly walk round the bed
The staff was very friendly and helpful. Reservation found promptly.
Very close to underground links and mainline stations.
The breakfast was excellent and the hotel was clean Our room was located in the attic and anytime someone opened the tap or used water it makes loud noises in the room, Very disturbing especially during the night or early morning. We could not take a sleep the whole night.
Easy access to Kings Cross and Central London Very small rooms
Really kind employes/owner. English breakfast included. Room a little bit small but very clean, bed done every day, towels provided...
Location is very good. It's quite. It's too small. There is no private bath room.
The breakfast was very nice!
Excellent English breakfast, friendly reception
Efficient check-in,great location and excellent breakfast service.
the hotel is 5 min walking to oxford street and marble arch tube station 1- The phone was not working when i arrived and took 24 hours to fix it. 2- The safe was not working and they could not fix it. 3- The level room cleaning is below average.
I really liked the staff; they were excellent. And the breakfast was amazing. Also, the location was fantastic. The room was small, but really it was all I needed.
I appreciated the value, the courtesy, the excellent breakfast and the room amenities. There was no elevator.
The location is superb, right by Oxford Street. The room was pretty small but I've seen smaller. The breakfast is only served until 9 o'clock and I actually never managed to be ready in time ;-) Also you have to be out of your room at 10.30 on the day of departure which I think is rather early.
Wonderful staff, great location, superb breakfast. This hotel is exactly where you want to be in London, 20metres from Hide Park at the top of Oxford Street, excellent. The room was small and in need of a bit of TLC, it was clean but not well decorated.
the location of the hotel was perfect -the staff were nice the room appeared poor, old and small but was functional
it was very clean size and layout of my room