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Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
Very very small rooms. No space for clothes etc.
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
comfortable bed; good WLAN Too expensive
Good Location no
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Rooms are very small.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Bar was nice Room was small and underwhelming consider g how much we paid.
Lo recomiendo 100%
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Proximity to stations
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
Close proximity to subway and at a good price
We only stayed one night but it was a very comfortable one. N/A
Able to get early breakfast which was very good
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
central location rooms are small and walls paperthin. The toilet in our room didn't work, although they fixed it quickly. Breakfast uninspired.
We was seen to with quick & promt service excelent check in All Good
Late night front desk clerk went out of his way to assist me. My room was a bit cold so he brought me a small electric heater. My bed was comfortable and room was clean. They had a working elevator which was great since I had a lot of luggage. It would have been nice to have a bathtub instead of just a shower. Room was a bit on the small side but just right for a solo traveler.
Value for money; cleanliness; quiet
Convenience to station for onward travel Dark room inbasement, v poor quality towels, few bathroom accessories, only liquid soap dispenser & poor toilet paper. Luggage holding facilities inadequate as anyone can ask for luggage room key - no check on your bags there - insecure
Clean comfortable room in good location.
All staffs are nice!
room was clean, bed linen fresh and so on, en-suite was spotless with an excellent shower! noise from room above, the floorboards were dreadful and creaked every time they walked around. It sounded like we had a family of elephants staying!
Handy for mainline trains and underground so fairly central to get about the city. I had got a little chilly in the night but staff were very quick to respond when I mentioned it in the morning, and sent an engineer to check my radiator and an extra duvet.
near to unfergrounf station price vs quality
Spacious room, clean, bright and spacious ensuite facilities The room was in the basement and had a rather musty atmosphere - but didn't feel damp
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
staff and dining were great. we stayed in an apt. that was roomy and clean.
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
Helpful staff; accessible to eurostar
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Central location, friendly staff and clean room.
Friendly staff who aimed to help. Didn't quite yet know the neighborhood. They need a list of locations, like the Waterstone's on Gower, a decent Indian restaurant nearby, etc. No suggestion of help taking suitcases up three flights. My aching back!
First class well appointed hotel will use again
Steep access to third floor
Overall cleanliness. Friendly, very helpful, hard-working staff. Breakfast in with price. Air con. None!
Great breakfast and friendly service. Newly decorated and very clean. Highly recommend.
Very friendly staff. No lifts. 3rd floor with heavy luggage is not the easiest thing to accomplish.
Shower tube is too short and fixed under ceiling, flexible hose is better. No lift.
The staff were helpful and courteous. I had just had the card with the pin number stolen and they were very helpful about how I should pay. it is a small thing but I had to leave by 6.30 to catch my train but breakfast was not available til quite a long time after that.
The hotel is right across from King's Cross train and tube station, so it was a 20-30 minute or less tube ride to all of the sights. Buses were right outside too. The front desk was friendly and helpful. The room was clean and spacious. There are places closeby to eat, even late at night (5 guys is across the road along with some Indian restaurants). There was a huge variety in the guests staying there, from middle aged couples, so seniors to young families. It seemed like I was the only solo traveler there at that time. There was a dank smell in my room that I couldn't get rid of. I don't recommend it for folks with mobility problems because there are steps everywhere. It it on a busy street so if you need silence to sleep this isn't the place. I live in New York City so it didn't bother me, but I could see how it may bother others.
New bathroom was nice. I sorted the rain shower out as it was spraying everywhere, but with a quick wipe of the nozzles, perfection. Shouldn't be the guest's job though should it?! No electricity at night. Now this may have been due to a power cut, which I don't blame the hotel for, but I walked through the darkness past two people at reception who didn't even tell me - oh, by the way, the electrics are out. Would have thought it was a common courtesy. Also, the noise from upstairs was like a marching band, and could hear the talking and general noise from room across hallway, so soundproofing non-existent. It is also over the tube lines, so can hear them tumbling every few minutes.
Location, competetive value for money They do not have any means of internal communication. When one of the guests due to the grade of spirit in blood stood nocking to the door of my room at 3 o'clock in the night, I had no chance of calling the staff for help. I do not even want to imagine what could it be if the case would be more serious.
Location Noise from the street and other rooms.
It is so close to kings cross and London st pancreas. Clean. Small selection for breakfast. The bathroom wasn't as I expected. The shower was very basic and the decor wasn't generally very good, however was quite clean. Bed were glorified camp beds, but ok for 1-2 nights.
Very close and easy transportation to Central London
The room was clean, shared bathroom also kept well clean. There was also a kettel in my room with a sink, tea and coffee, so if I wanted I could make a hot drink in my room for free. I also liked the fact that breakfast was included. I loved the location because I had to catch the Euro Star early next morning, for the price, location and free breakfast I would recommend it to anyone useing it as a stop by. Like other people had said, the coffee is undrinkable. When I read those reviews I thought "oh it cant be that bad." Well it is, dont touch it unless you want to see how bad it really is.
Good clean, but small room, with great access to Kings Cross
Room was clean and comfortable. Staff was nice. Location good.
Easy access to the underground The rooms were a tad on the small side!!!!!!!!
Very easy access to buses/Underground/trains at Kings Cross/St. Pancras. Quite good value for money considering its location. Breakfast was rather chaotic. Probably not enough staff on duty - too many tables were uncleared; couldn't find any staff to offer me tea/coffee or toast, so I had to make do with only a small bowl of tinned fruit and some orange juice in the time I had available.
lovely back garden for smoking. breakfast is poor..
value for money beds could be more comfotable
Closeness to Kings Cross underground, help yourself full English Breakfast, friendly and helpful staff. Best London budget hotel we've stayed in No, although our sash window would not stay open very wide but we proped it open with a trainer shoe until we went out so no problem.
Cosr & convenience No fitted central heating in room and none at all in bathroom.
Close to Kingscross, cosy room and polite staff No bathroom heating.
Absolutely nothing. The room was dirty, cramped. The bed was hardly a double bed and most uncomfortable Please see above. Most disappointing hotel. The hotel has met the criteria of providing shower, wash basin was in bedroom, toilet/shower room cramped. Could not fit suitcases through door! Staff apart from checkin were not very friendly. We did not bother having breakfast. Not suitable room for couple.
The breakfast was cold (instead of having a warm cooked breakfast). The room smelt of sick, the TV remote control was broken and the window would not stay open (i wanted some fresh air).
Excellent Locatiom - not perfect - but clean and comfortable - if you want a bigger room, lifts etc then pay 3 times the price.
good breakfast and warm during a cold spell in the weather breakfast times of 7-9 at the weekend
The location was excellent, being so close to the underground and main line stations. The lack of toiletries, e.g soap and shower gel etc
Room was ok for a familly of 4. Very clean, simple, extremly quite. Very good location, walking distance from St Pancras. Just a little delay at the breakfast.
The staff were very courteous and nothing was too much trouble. I had read some bad reviews but I cannot fault the service I received. No Complaints
quiet place the windows did not close completely.
It was an appalling experience with no redeaming qualities Bathroom door would not close in triple room, shower did not work properly, not hot water, dirty socks on the floor, no hairdryer in room, no pillow case on spare pillow, dining area could not accommodate the guests, breakfast was fit for consumption, lengthy delays for a breakfast table and further lengthy dealys for food, single rooms too small - overall horified that people are expected to pay for such bad service
The environment Could do with a good refurbishing. Looks quite shabby.
Poor service from the hotel Ingeneral none
excellent, quiet location a little bit dated
Really well located, with a pleasant outlook. My room had been freshly painted and although small, it was quite comfortable. Having complimentary wireless throughout the hotel meant that I could catch up with my emails after a long journey.
Friendly staff, superfast breakfast service, quiet location convenient for Kings Cross Our room was a divided room with partition wall with poor or non-existent soundproofing. This may not always be a problem but we were unlucky in that our neighbour was talking on his webcam at 3AM and we had to knock on the wall to get him to be quiet.
The hotel is one which I would describe in London as small inn to sleep... Nothing fancy just room to sleep and breakfast for the morning. Also free Wifi is becoming more and more as normal in such London hotels. However Wifi could have worked better, a bit weak was signal in my room. However Wifi could have worked better, a bit weak was signal in my room.
Simple, not luxurious, but I love it! I've been two years in a row, now, and I'd gladly go back.
The staff were very friendly, but the room was very disappointing. The bathroom was small, the shower very small.
Breakfast was pretty good, staff were friendly. Room was tiny!
Staff were very friendly and accommodating. Very basic for the price
staff are very friendly
breakfast was good and staff very efficient creaking floorboards from above and ours. bed most uncomfortable and no room to move about when there are two of you.
It had working wifi, and the breakfast + breakfast room were good (especially compared to the hotel I stayed on my previous trip)
Free wireless, good breakfast, friendly staff, next door to great pub that serves food all day. Excellent position, opposite Euston, 10 min walk to Camden, 15 mins walk to Oxford Street. Thin walls. You can hear everything going on next door and above you - and I mean everything! Tiny shower. I'm 6 foot 4 and the shower head is only 5 foot 6 high and it cant be adjusted.
Location Squeaky floorboards were disturbing
Breakfast, great location, friendly staff, thé and coffee in the room, clean towls every day. squeaky floor, next to no ventilation in the bathroom
Hotel staff, nice breakfast not changeing the sheets
The room, whilst very small, was comfortable. The hotel itself was also fairly quiet enabling undisturbed sleep. The corridors and rooms were quite claustraphobic, being very narrow and small. Some staff members behind the front desk were quite unfriendly and less than willing to answer the questions of a tourist.
good location tired, in need of a refit
every day only English brakefast.Every day sthe same food
clean towels. the showercurtain smelled sour. the temperature in the room was too low. would like som european standards to the breakfast.
Luggage facilities for early arrival and late departure Room a trifle small but adequate for needs of an overnight stay
It was cheap, clean and convenient. A decent breakfast was included in the price and the hot water worked. There was a kettle and tea and coffee bags in the bedroom.
The hotel is very close to King's Cross station, which was convenient for our journey early the next morning. The hotel is in a dicey neighborhood...wouldn't recommend this hotel for very long stays. It was cheap and relatively clean.
The warm welcome by the staff and how trustworthy they were when my partner had checked in before I did and had been given the key. The location was very good. Way too small and the furnishings were extremely basic. I expected better seeing it first on your website and it was a tad misleading but I was not in any mood to complain having had 4 hard working days prior to a weekend of relaxation. I do wish it was more comfortable.
the rooms were very clean. The bathrooms has no shampoo and soap. The service of breackfast was not good and the room for breackfast serving was not suitable. Despite that it has been mentioned that the english breackfast serves at hotel but no fruit juice and no fruit and cheese was served for that.
location - close to KIngs Cross station shower broken; toilet seat broken; bedside lamp broken