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The beds and rooom are very comfortable. The bathroom was also clean and pleasant I did not like the fact I was given a bedroom with one large bed and I booked a twin room. I was told they had over booked. When I produced my document stating my booking I asked to speak to the manager, she then gave me the room I booked. Not good after a very long day.
service of staff, quality of breakfast nothing
The restaurant was good The bed was hard and uncomfortable. It made a squeaky noise every time you get in bed or move.
The location, next to the Excel Centre and DLR station with good links to the Underground, central london and the 02. The hotel was also of a good standard.
No exit from the hotel terrace to the dock side
The location is very convenient for travelling
lovely interior through the whole hotel
The place where it is situated is very good and environment friendly The types of food that can be offered no explanation was given on menues.
Very comfy bed Long wait for drinks after ordering at bar. I didn't like the fact that there was not a wash hand basin in the toilet in the room. You had to go into the shower/sink/bath room to wash your hands.
Good Hotel at the right price Paying to park at the hotel
I found the Hotel very pleasent and had no problems not enough seating in Bar / Shower ok but bathroom very small
Internet fee was so expensive. Please, consider to make the fee free. That will help customers a lot.
Easy to get too lack of staff to speak to
Food - excellent Being charges twice what it would have cost if Id booked direct with hotel. Secondly the extremely poor service in the resturant- took ages for everything.
Convenient for Excel Centre Overcooked scrambled eggs every day, even after complaint.
Good location. Shower room was spacious and clean The queue for breakfast. I didn't wait.
Quick check in and out. Helpful staff.
we were able to check in early, there was good flexibility with the breakfast arrangements the window cannot be open, there was no music channnel on the TV, no free wirless internet
Very little really, the bed was clean. the room in general was like a disabled toilet. unhelpful staff when we decided not to stay 2nd night. Cancellation procedure is poor, as we booked online it should have been explained to us regarding cancelllation at the hotel.Difficult to understand the receptionist - her English was not good.
1 - nice, spacy, clean room. 2 - spacy shower. 3 - good value for money. 4 - pleasant distnance from centre, by 30mins by tube. not very strong water from shower. Maybe more TV channels.
Reasonable value for money. Clean basic room. Breakfast good Poor service for evening meal.
The hotel was very bright and clean with a great view from our 8th floor room. The directions could have been better as it was easier to find the hotel from the Custom House station on the DLR.
The staff - particularly courteous and polite. Very helpful and made me feel welcome. Would return there.
The staff were very friendly and helpful and the room was clean and comfortable. It was easy to get into London using public transport. The location because we got lost coming by car!
Good clean hotel wiyh very good informative staff. Restuarant fare was also very good. Nothing except the poor soap dispensers in the bathroom.
Very comfortable bed, and overall very high level of cleanliness all round For the price paid I would have expected a few more little frills and nice touches here and there, eg more than one teabag, maybe some little biscuits, shower gel, pen/notepad by the bed, etc. But no serious complaint, it was very comfortable and staff were professional and friendly. Would stay again.
Range of breakfast options nothing
All Very Very good but we had to pay for parking in the day, not mentioned when we booked!!We could have parked our car in the pub car park behind but no one told us!! Just the car parking charge
Being handed a small underground map without prompting
meals for value, the hotel staff for service and comfort of the room
The staff were fantastic - very helpful and friendly. No - only thing I would say is that it wasn't particularly easy to find if you don't know the area. Directions could have been more detailed.
Nothing it was very poor and no one spoke english very dissapointing especially from a web site like Booking.com. I wonder if you actually check the hotels you place on your web site or just go for the commission. Next to Airport and Very Noisy
Nice and close to train station and clean, the staff were friendly and the chinese resteraunt was lovely.
This hotel is excellent value for money. The staff could not have been more helpful. Ideal location for transport into the city
near to o2 arena toilets and shower - very claustophobic - god help anyone on the large side!
I wanted a hotel close to the O2 with good access. The hotel staff were friendly and helpful. The room was clean and warm, plenty of hot water. Breakfast was very good and it was quiet! Also fantastic access to Docklands and the O2.
very close trafic for example DLR poor ventilation in toilet and shower and shower sprinkler wasn't good
Good location for access to centre of London and O2 arena. Staff were not very attentive and did not deliver a good level of Customer service. Pod type toilets and showers were very different.
the location near Excel and the price affordable for me
Second time staying at hotel. /Reception staff very helpful and informative re transport etc. into London. Good location to 02 and central London. Rooms/facilities good. Breakfast good. Cannot comment re evening meals as did not use facility.
It was close to the DLR The rooms were tiny, it was easier to move over the beds rather than arond them, the bathrooms were very basic and poor. No toilet lid and everything in the shower room became wet. Would have been nice if the toilet had a proper seat. Would be nice to have more space
Perfect location for get to 02 and London. Heating, when you leave the room heating switch off.