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You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing
Friendliness, professionalism and attentiveness of the staff. A free half bottle of champagne and greetings card delivered to the room just after our arrival in recognition of my wife's birthday was an unexpected and delightful surprise!
The hotel is located in an ideal part of London with the opportunity to walk to nearby shops and restaurants. The staff is very helpful and attentive without being burdensome. The rooms as spacious and well supplied.
Please write at least 15 words
The suite was great - and the staff were excellent
The stay was very pleasant. There was nothing that I did not like about the hotel it was lovely and would stay there again on my next visit
Very nice rooms, excellent service, not expensive
Location was good,reception service good,suite very good,comfortable,quiet and very clean. Tv system laborious to change channels on TV-but maybe due to my lack of tech knowledge!
The location of the hotel is great. It has a lovely relaxing and welcoming feeling to the hotel. The staff are very well trained and always pleasent and helpful. The bar of the hotel has a lovely atmosphere and is very popular which I have found in other hotels we have stopped in, not to be the case.
best london hotel i have stayed in
The staff was very friendly, well trained and motivated. The breakfast is one of the best I have seen in all my life, - staying mainly at hotels of this category! Order the fruit plate at the buffet... During my six-day trip unfortunately I stayed only three days at the Wyndham and three days at another five star of another American chain (paying about GBP 380.-- plus taxes/night). It would have been better to go directly to the Wyndham.
Staff extremely helpful and courteous. Still undergoing refurb
The peacfulness of the hotel and cleanliness of room. Beds where uncomfortable and the chrages for parking for residents was unfair when you pay to stay in a hotel you should have free resident parking, i've never stayed in a hotel before that charged for parking and a £1 an hour is a ridiculous when your staying gor 24 hours or more.
Location was excellant and room was very nice I booked a twin room but got a double room instead. I did mention this to the receptionist but she said that they had no more twin rooms. I didn't like the fact that, even though I booked and paid, a twin room that I booked for was given to someone else or that the hotel over book certain rooms.
Breakfast is just ok but staff cannot speak english there so when asking for eggs or butter they point to the toilet? Really poor!! Breakfast was a great deal of overcooked or old food!
The comfort and good selection of restaurants.
very good breakfast, nice freindly staff
Good location for Shepherds Bush Arena and shopping. Staff were friendly and helpful
We enjoyed our stay and would stay there again. Handy for the tube. Quiet and airy inside.
location to the westend, mani from the stone roses stayed there at the same time as us so if its good enough for a rockstar then its good enough for me tv reception was poor
The room was clean, tidy and comfortable. The reception staff were not very friendly and the room was not good value for money.
staff very friendly and helpfull no nothing we had a good stay
Location. We stayed in a room adapted for a disabled guest - I am a wheelchair user - whilst the size of the bathroom was commendable it had a bath and not a walk in shower. This was not what we expected and not like the last Novotel we stayed in. This hotel is not worthy of its 4* rating, the room was basic and lacked the usual creature comforts one would expect.
The room was comfortable and the restaurant served a good breakfast (included with our room) as well as good food for dinner.
The staff at the front desk was great! They accomodated my request for a larger room for our 7 day stay. The hotel was clean and comfortable. The restaurant staff seemed slow in service.
Location- close to tube station Friendly Staff Adequate Room Space Breakfast
Comfortable very pretty room. Good location for busses, tube, shopping and local restaurants. Really nice thoughful staff Nothing
Pleasant and polite Concierge and Reception staff. Room service was attrocious and rooms were not cleaned properly.
Pleasant room in well located hotel - reasonably priced for London Outrageous cost of car parking on site @ £25 per day - there should be some deal for clients who have to travel by this method of transport. Apart from this I would recommend but cannot do so due to these punitive charges
Clean room well serviced every day Comfortable bed. Great Moisturiser. Good range of TV channels Having to go outside in the cold to get to the restaurant for breakfast in the Copthorne hotel. The Millennium hotel has no restaurant.Only 1 tea bag and hot chocolate sachet and only 4 milk.Long waits for taxis. Not much to see and do nearby. Porridge and full English breakfast brought together waitress and manager could not understand that the coooked breakfast would get cold whilst I ate my porridge.Problems with reservation - full English breakfast was included in the price but on my 1st and 3rd day the restaurant said that the computer showed continental breakfast
Access to sky channels that you don't get in other hotels, eg sky sports, and as an avid sports fan that was nice to have. The hotel is very quiet, I booked for new year and the hotel was full however I never got woken up or disturbed by noise as I have been in other hotels, and the staff were extremely polite and helpful Bar prices and food were well over priced
Everythins fine by us. Nothing
most staff trustworthy and help staff, rooms need modernisation and update. some of the staff had a real attitude problem
the cleaner was very good,she did everything as we asked the receptionist was very unhelpful and slow
Check-in staff friendly, room clean & well presented, bed very comfortable. Not cheap but you get what you pay for.
Hotel was quite new, rooms comfortable & easy to get to Chelsea were playing away, should imagine it is very busy on home matches
Good size room. The staff were very polite and friendlt The fridge was broken, the shower unit fell off, one tap was broken. This was reported to the hotel on check out. Luckily I did not need the fridge. They charged 1.50 for a bucket of ice
Went sighting and shopping
nothing staff were very distant and unfriendly
Good location and standard of hotel
Staff were excellent and friendly.
The breakfast wasn't bad, and in fact the coffee was really good. I have paid less and got more in other hotels, in London and abroad. It was only on arrival at the hotel we realised that the spa facilities and the gym were paying for guests at the hotel - I have never come across that before!!! Lots of hidden charges everywhere - dinner menu not inclusive of vat - and on top of that the heating didn't work and we had to call in the maintenance service.
The rooms were nice and clean and all the staff was very friendly. The hotel was close to the underground station and easy to get to and from. I can only recommend this hotel. That the railway goes right past the hotel. Actually I had read about this in the quest reviews and therefore specificly asked to have a room away from the railway but this we didn't get. However it was not a big problem and it will not prevent me from staying at the K West again.
The bed, spa area and the very friendly staff the upgrade of the room was not worth the money, sounds better than it turned out to be..
convenience - it was near to the people we were visiting
Very spacious rooms. Nice design. Excellent spa.
The location and the size of the rooms were the best aspects of our stay The breakfast was awful. On our second evening we asked to cancel the pre-booked breakfast the next day and it was confirmed that this would be done and we would not be charged. When we came to check-out the reception staff tried to charge us for this. When we pointed out the error it resulted in what can best be described as a stand up row. It's a shame that the staff did not view us as customers and merely as £'s in the hotel coffers.This insignificant amount of money (£34) will probably stop us from using the hotel again on our frequent visits to London or recommending the hotel to friends. Shame.
Selected as VIP of the day and upgraded to a suite FOC. Suite was fantastic. Huge comfy bed Bathroom drains smelt a little bit
I think the massages was to expensife
Excellent location and great value for the facilities on offer in a Central London location. As others mention charging for water and internet access in the room is a negative - add a few quid onto the room and give it away -customer perception will improve.
Location, local area and price Noisy residents in the early hours
The size of the room. No room service. It is what it is, a basic 3 star hotel.
Overall my wife and I loved this spot. It's a short cheap uber ride to some posh spots in Chelsea or enjoy the tube right next to you along with water bus as well (when available). It's a little oasis away from the hustle and bustle of other areas in central London. The staff was extremely amazing and helpful. The morning breakfast included in our stay was great and very well staffed. Great job to everyone that works at this hotel you truly made us feel like we were at a 5 star hotel! the only concerns we had were the air conditioner and doors to our hotel room. The AC could never get real cold or it would shut off and you need to turn back on again and again. The door appeared to repainted which stuck and the handle was a little janky. Room 422.
convenient location------good straight-forward accommodation
The hotel is not in an accessible location - the nearest underground station is 0.7 miles away.
Good price and well situated for local attractions.
The staff were extremely helpful and handled my concerns efficiently and sympathetically. Although an overground station is extremely close, it is too isolated for sight seeing or access to the underground system.
The breakfast was really good. Room is quite comfortable. The heating was not working properly when we first arrived.
The hotel is situated in a very good area in London, it's very cosy and beautifully decorated. It's about 15 minutes walking to Fulham station.
Basic room, but clean and contained what you'd need for short trip away. Good buffet breakfast. Helpful staff. Not reagrding ths stay as such but would be helpful to know about the overground train station right around the corner on their website rather than stating the nearest tube station is 15 mins walk away!
pleasantly restful atmosphere, informal and friendly,easier to get to other parts of london than i had envisaged gurgle of bathroom pipes on first night
Everything was great!
Excellent location in terms of access to public transportation (tube), an absolutely outstanding shopping mall just around the corner and a broad array of dining options in the area,both in terms of cuisine and pricing. The room was extremely clean, and offered a nice selection of free beverages including teas, coco and bottled water as well as lotions and other bath sundries. Very nice! Also, we found that W12 Rooms has a very, very friendly and helpful staff. We'd stay here again in a heartbeat! Only two niggles: although the bath was well sized, the room itself was very small- though workable. Just be organized! And although the room was well sound-proofed, wearing a pair of foam ear plugs took care of the occasional nightly siren. After we adopted those, we slept very well indeed in the comfy bed.
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.
Close to underground Room size was extremely small but efficient, no elevator for luggage
Convienient for Earl's Court Cost
It has no restaurant, so in my opinion it is not a hotel.
hotel and rooms are clean, but there is nothing special about it. Beds are slightly too soft.
The staff were very helpful. The rates for international calls were not posted and turned out to be quite high compared to other services.
the organization and reception employees knowledgement
That it was near Olympia area around it
Polite staff, contemporary decor,clean rooms,good air conditioning,parking facility,good location. internet not working, breakfast can be improved eg boiled eggs/poached eggs,
The airconditioning worked, the room was clean and comfortable.
Staff helpful, Good Breakfast, Clean Rooms Great Location for buses, tube and Olympia,Great value area None
I like the familiarity that you get with your express by holiday inn hotels. It's good to know that wherever you stay you will get a similar level of comfort and room layout. not in a great location for exploring locally
Hotel clean & friendly, rooms a good size. Not enough tea, coffee, sugar provided in the room . More variety at breakfast ( eg boiled egg instead of just scrambled egg ) room very noisy ( from ac unit / wtaer / light fittings cooling )
clean, good location, wifi in the rooms no tissue paper or water bottles in the room, expensive and limited breakfast
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Location and staff was kind Room was not clean.
Helpful receptionists Good selection food at breakfast Security
Location good below ground floor room, no view
Only 3mins to Putney Bridge station. The price is a bit high as it is kindda far away from city center.
Rooms are really big and clean staff was very friendly and helpful upon asking, warm breakfast buffet was replenished 5 min. Before closing time Only toast, no rolls or croissants on the breakfast buffet
Was very close to Craven Cottage. Room was very clean. Hard to communicate with staff, who were not fluent in English. Bed was a bit small.
Size of room comfort cleaniless Water was slow to fill bath and very slow to empty
Pleasant and politness of staff in receprion arking cost
the room was spacious with a view over the river we picked a time when school holidays were on the hotelwas fuller than usual
size of room.excellent breakfast. close to bus & tube. 1 hour from heathrow. I was charged £25 for asking for late check out. I spoke to staff about this at 8 am and told them that my partner was not well. the night staff were aware of this as they had arranged a taxi for me to go to an A&E to pick him up during the night. While I totaly understand that there must be an incentive for checking out on time, I felt that a personal touch & comassion was lacking here.
Excellent location - right next to the tube station. Bedding wasn't clean.
Parking very limited - Parking and Hotel expensive for falilities provided - no restuarant, basically an overpriced Travel Lodge - Heating in room did not work
The room was very quiet No free internet access from the room
Room was clean and comfprtable Breakfast had little choice and coffee not good
A special thankyou to Laura who sorted our room out. Staff very helpfull, friendly yet professional.
Does exactly what it says on the tin. Shockingly expensive wifi if you want to use it in your room. £16 / night is a rip off. There is a free connection in the lobby but it's very slow.
Ease of access to Train/Bus Stations; Friendly and Helpful Staff None
I liked that we could come and go with ease, and that the staff in reception were always friendly and helpful. The cleaning staff were a little cold, and the value for money compared to other hotels in the area was poor.
Very comfortable and close to where we wanted to be[ Fulham Football Club], family party also freindly helpfully staff.
Room was very nice and clean. Offer of breakfast was not very big, salami was missing and cheese.
The cooked breakfast was a highlight, very good. Staff friendly and helpful. Location convenient for Tube Station Room was just too small for me I'm afraid. Very cramped, albeit quite clever how an en suite had been fitted into an already small room. However, it was certainly only possible to brush your teeth with an up and down motion!
Friendly welcome when I arrived. Good breakfast with no sense of being rushed. Hotel rooms are very small but the price wasn't very high either,
Very friendly and helpfull staff
With few exceptions the friendliness of the staff The small room sizes.
Whilst the rooms are quite small they are very well equiped, tea making facilities, comfortable bed, TV etc. No
Good breakfast and friendly staff; by London standards good value for money Traffic noise in rooms facing the Goldhawk Road can be excessive, and the room was rather warm. Easier control of temperature in the room would be good
Nice welcome. Friendly, helpful staff. Excellent breakfast and service. Comfortable pillows. Comfortable bed. Friendly, easy-going atmosphere. Quiet and peaceful room - rare in London. Nearby easy free parking at the weekend in St. Peter's Square. Good location near tube and for driving into central London. Close to many shops and restaurants. No hairdryer. Shower took ages to get warm - thought it wasn't going to and had largely cold shower. tv control not working. 2 ceiling lights not working.Curtains didn't open or close and were stained. Dirty carpet on stairs. v little space in front of loo.
Clean room, friendly service from main hotel staff, breakfast room was pleasant. Hotel confirmed that we had been provided the wrong room and there was no spare, and made every effort to make our stay more comfortable. Booked a double room and ended up in a small twin, which was disappointing. Noisy room
the breakfast was good. the bathroom could have been bigger
Smart modern decor Lino on the floor instead of carpet
excellent location if you are going to Kensington Olypia, which we were on the Friday of out weekend in London, but then your kind of stuck out in the sticks. We should have moved more central the second night. A bit pretentious - style over substance. Would I reccomend it to anyone elde? only if they were going to Olympia
Great decor, very comfortable,really quiet so good nights sleep!!
Liked the kitchen fscilities, comfortable bed, quiet hotel. I was upgraded to suite! Lots of room, shame I was only there from 11pm to 8am! Thin, small rough bath towels - not same quality as rest of linens! No teabags/milk for one night stays.
The room was very clean , modern & comfortable .It has been fitted out to a high spec , the rotating kitchen was a nice touch so you could stay in the room and cater for yourself if the need arrises .Over all we had an excellent stay in the hotel
Clean Ac system out of order. Check out process difficult and did not provide invoice for over night stay. Refreigator did not work. Silverware were not clean. Wanted to charge additional money for using American Express card.
I needed a hotel close to Charing Cross Hospital. it was 10 mins by taxi which was fine. about the hotel and its service, i have no complaints
Good prices and comfort I asked for a wake up call but they didn't do it so I was about to loose my flight
The overall hygiene and finish was to a very good standard. It's a fairly new building, about 3 weeks old, very well located, short walking distance to Kensington. Friendly, helpful and efficient staff. I arrived in the Summer,very warm but the a/c wasn't working, didn't sleep very well. Had to open a window, which backs up onto the street,again not good if people can see me in my room! Please sort out the air conditioning. My fridge was the smallest I've ever seen, lol!!
Staff very helpful. Room confortable. Good location in relation to tube. Room not cleaned every day - I had to ask for clean towels. Website indicated that wireless internet available but it was not. TV reception and range of channels poor.
Close to the Hammersmith Apollo. We had booked a studio apartment but had a one bedroom apartment with 2 bathrooms which was very nice!
convenient No problems
studio apartment was very clean faulty light bulbs had not been replaced.
We had a down stairs apartment, it was on a quite road and even though there was construction work happening just next door we heard very little of it. There was a fridge , washing machine , iron. Everything you needed really. The tube was close by with excellent links. Nice pubs and cafes near by too. It was a hot week but the room was cool and bed very comfortable and a bath as well as a shower. Staff were very welcoming and friendly. Also free wifI which was really good. Free view TV and tea and coffee . Nice fresh colour scheme. Two lockable doors so felt really secure and safe. Loverly and clean apartment. Would definitely recommend and return. The room was rather small , sitting on the end of the bed you can touch the kitchen counter but all in all space to move around was fine. The bed moved if you wanted more space. The shower curtain didn't keep the water from going all over the place and soaking the floor and there was no shower matt so was rather slippy getting in and out.
great location maintenance wasn't great- only 1 working light bulb in bedroom, all blinds broken and curtain broken. Also no shower/gel or soap as promised when I rang to check in advance.
It was a fantastic location - so near both Hammersmith tube stations. Great value for money, and would be great for families. Would stay here again, but maybe not just for one night, Garden amazing at front of main office and building!! It wasn't that clean, and there was a strange smell in my apartment. There could be more toiletries given. My shower didn't drain properly, and one sink got blocked... So the maintenance of the apartments could be better.
Excellent standards excellent service excellent value for money None
The staff were very helpful at all times. I was given a quiet room that I requested. Bins were emptied daily. Linen was changed regularly.The location is very safe and close to the tube. It is well lit. The outside entrance was kept very clean and neat.
the bathrooms and the kitchen lounge and the proximity to the town the bed was too small we are both tall and king bed is usually the norm these days
The staff were friendly and the location in Hammersmith is very good The tv did not work properly and was supposed to be fixed by our second day. It wasnt fixed at all during our stay. The room was very hot due to some problem with the bathroom. We could not walk on the floor as it was very hot - must have been a problem with the water pipes. We thought there was underfloor heating. Apartment could do with some ventilation or air conditioning or even a portable fan.