Guest reviews
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All reviews
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Couples
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Families
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Solo
Overall rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 10.0 "Good access to the airport , said 100%." -
9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 9.6 "96% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." -
8.5 "Bar is amazing."
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8.0 "Breakfast is good."
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7.6 "Internet works."7.7 "77% said the
wifi quality was great ." -
5.6 "Average comfort."6.7 "Only 67% said
rooms were big enough ." 6.8 "For only 68%, thenoise level was all right ." -
5.4 "Rooms are ok."6.7 "Only 67% said
rooms were big enough ." 6.2 "For only 62%, thebathroom was ok ." 5.8 "Cleanliness of the bathroom was average , said 58%." 5.8 "Only 58% thought theshower was ok ." -
3.4 "Vibe wasn't good."1.8 "82%
criticized the unstylish hotel ." 2.9 "71%criticized the plain hotel ." 2.5 "For 75%, thelobby entrance was sub-standard ."
Overall rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.5 "World class service."9.8 "98% found the
staff to be very friendly ." 9.4 "94% said thereception staff was great ." 9.8 "98% thought theservice was very professional ." -
7.8 "Good breakfast."
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7.2 "Internet works."7.2 "72% said the
wifi quality was great ." -
5.6 "Average amenities."5.1 "51% thought the
building was acceptable ." -
5.3 "Average comfort."6.6 "Only 66% said
rooms were big enough ." 7.0 "70% thought it waspleasantly quiet ." -
4.9 "Rooms are not good."3.2 "68% didn't like the
uncomfortable beds ." 1.6 "84% thought they werepoorly maintained ." 2.4 "For 76%, therooms looked old ." 0.6 "94% foundproblems with the furniture ." 2.6 "Air conditioning was criticized by 74%." -
3.5 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Overall rating
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9.6 "World class service."9.9 "99% found the
staff to be very friendly ." 9.7 "97% said thereception staff was great ." -
9.6 "Terrific location."
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7.9 "Good breakfast."
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7.0 "Internet works."
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5.7 "Rooms are ok."6.6 "Only 66% said
rooms were big enough ." 6.5 "For only 65%, thebathroom was ok ." -
5.6 "Average comfort."6.6 "Only 66% said
rooms were big enough ." 6.7 "For only 67%, thenoise level was all right ." -
3.5 "Vibe wasn't good."
Overall rating
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9.7 "World class service."9.9 "99% found the
staff to be very friendly ." 9.7 "97% said thereception staff was great ." 9.9 "99% thought theservice was very professional ." -
9.6 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
7.9 "Internet works."8.0 "80% said the
wifi quality was great ." -
7.8 "Good breakfast."
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5.6 "Average amenities."5.0 "50% thought the
building was acceptable ." -
5.4 "Average comfort."6.4 "Only 64% said
rooms were big enough ." 6.9 "For only 69%, thenoise level was all right ." -
5.3 "Rooms are ok."6.4 "Only 64% said
rooms were big enough ." 6.0 "For only 60%, thebathroom was ok ." -
3.2 "Horrible vibe."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.4review from
Great location to walk to all museums and tourist attractions and great shopping and eating. On a cool street just around the corner from Metro stop. Small room. Hard bed and not many pillows. Still a great value.
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6.3review from
Very good position, near the center and the underground Poor barh amenities
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6.0review from
i like the location amazing close to everything almost i dont need to use a taxi.i would recommend . the only thing i didnt like is everyday i put the sign of no disturb and i leave my room and when i comeback they change it and they clean my room which is i didnt ask for cleaning so i explain to the reception and they inform the cleaning lady ....at next time they throu my personal shampo they found it and i could not do anythiung anyway its fine loool and it was my final day but i had to use there shampoo :( which i dont like to use hotel shampoo ever.
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7.3review from
This is a beautiful, well-maintained property in a central, convenient location. All requests for the room were met, and the facility was quiet and had the amenities expected in a four star establishment. The staff was overall wonderful, and would have rated excellent but for one individual. The hotel phone system seemed unable to connect us to an international operator to make a collect call to our credit card issuer; the front desk staff, however, who were always cheerful and helpful, eventually connected us directly to the credit card company. A bigger problem was the attendant for the buffet breakfast on Friday (another young woman managed the breakfast on Wednesday, and she was quite helpful). On Friday, however, coffee was only served once and halfway through the meal, and our complaint about the cold and overly salty scrambled eggs was ignored. This was a disappointing lapse in a wonderful hotel, with an otherwise excellent staff.
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6.7review from
Great location between Gran Via and Chueca. Close to Banca de España metro. Quiet. Wooden floors mean there is a lot of noise from other rooms and hallways. Walls also seem very thin. Can hear everything.
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8.0review from
The location was central and close to restaurants and bars. The buffet breakfast was very good. The staff were very helpful with any queries we had.
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7.2review from
great location
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8.0review from
This was a phenonemal place to stay in Madrid. It is perfectly located off of the Gran Via and is in a quiet neighborhood. We were able to walk to the Prado and the other museums in the area. The staff was especially gracious and went out of their way to secure any service we needed. Absolutely nothing.
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7.2review from
location/facilities
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5.2review from
Clean , modern and businesslike. Hard to be recognized as a Hotel. Entrance trees-flowers need upgrading..... Eingangsbereicht ergr
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6.4review from
good choice for a short break with adequate facilities in a convenient location
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9.4review from
Great location to walk to all museums and tourist attractions and great shopping and eating. On a cool street just around the corner from Metro stop. Small room. Hard bed and not many pillows. Still a great value.
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8.0review from
The location was central and close to restaurants and bars. The buffet breakfast was very good. The staff were very helpful with any queries we had.
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8.0review from
This was a phenonemal place to stay in Madrid. It is perfectly located off of the Gran Via and is in a quiet neighborhood. We were able to walk to the Prado and the other museums in the area. The staff was especially gracious and went out of their way to secure any service we needed. Absolutely nothing.
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7.3review from
This is a beautiful, well-maintained property in a central, convenient location. All requests for the room were met, and the facility was quiet and had the amenities expected in a four star establishment. The staff was overall wonderful, and would have rated excellent but for one individual. The hotel phone system seemed unable to connect us to an international operator to make a collect call to our credit card issuer; the front desk staff, however, who were always cheerful and helpful, eventually connected us directly to the credit card company. A bigger problem was the attendant for the buffet breakfast on Friday (another young woman managed the breakfast on Wednesday, and she was quite helpful). On Friday, however, coffee was only served once and halfway through the meal, and our complaint about the cold and overly salty scrambled eggs was ignored. This was a disappointing lapse in a wonderful hotel, with an otherwise excellent staff.
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6.7review from
Great location between Gran Via and Chueca. Close to Banca de España metro. Quiet. Wooden floors mean there is a lot of noise from other rooms and hallways. Walls also seem very thin. Can hear everything.
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7.2review from
great location
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7.2review from
location/facilities
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6.3review from
Very good position, near the center and the underground Poor barh amenities
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6.0review from
i like the location amazing close to everything almost i dont need to use a taxi.i would recommend . the only thing i didnt like is everyday i put the sign of no disturb and i leave my room and when i comeback they change it and they clean my room which is i didnt ask for cleaning so i explain to the reception and they inform the cleaning lady ....at next time they throu my personal shampo they found it and i could not do anythiung anyway its fine loool and it was my final day but i had to use there shampoo :( which i dont like to use hotel shampoo ever.
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5.2review from
Clean , modern and businesslike. Hard to be recognized as a Hotel. Entrance trees-flowers need upgrading..... Eingangsbereicht ergr
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6.4review from
good choice for a short break with adequate facilities in a convenient location
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