Recent reviews
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6.7
Location Small reception area
review from KAYAK -
6.3
The location is truly Ada Palace's big selling point! While not exceptional, the room was comfortable and -- at night -- surprisingly quiet despite facing busy Gran Via. I found the reception staff to be courteous and helpful. All in all, an above-average option for travellers looking for a place in the centre of town. The lifts are indeed small, but -- lacking any mobility issues -- it wasn't a major issue for us. In addition, older reviews made note of the lifts, so we were able to take this into account before booking the room.
review from KAYAK -
7.7
The location was great, the staff spoke english, the rooms were quite comfortable, and they had good toiletries Elevators were quite small, as was the lobby. Room lost power and had to change rooms. But they were very accommodating and it was easy to do.
review from KAYAK -
7.0
Very well situated at the junction of Gran Via and C. Alcala, a short distance to f.ex. Puerto del Sol. The room was great, breakfast is superb (bit pricey). As others have mentioned, there is no reception area to speak of (small), but the bar at the top is nice and after all you are on a city holiday. Short walking distance (2-3 min) to the metrostation Banco de Espana, and you can take the metro to/from the airport there by changing two times (at the stations Mar De Cristal and Goya). Recommended for the price. Small elevators yes, as some people has mentioned but that didn't bother us even with 2 large suitcases.
review from KAYAK -
7.7
location, accessibility,lovely ensuite, 6ft bed, roof terrace, very pleasant staff tried to book a flamenco night, place we wanted was booked up, man at reception recommended another place a bout 5/10min walk from hotel, same was very disappointing flamenco show was good, food was awful, tables jammed together
review from KAYAK -
6.7
Mainly the location, and the lady on reception was very helpful with giving tourist information and places to go. Asked for a couples room - I got 2 seperate beds - I also put on my booking that it was a romantic get away ....our view was basically a building site so i felt very let down. For that reason I wouldnt recommend the hotel to couples. - If the price had been lower inlcuding these reasons I would have felt more statisfied.
review from KAYAK -
2.7
The reception area was tiny and there was no one to help carry our luggage up the flight of stairs. There's no bellhop. I booked 2 mos. in advance and was given a tiny corner room with a view to a construction site. The tv was on when we put our card in the electricity slot, and the screen said, "no signal". We couldn't turn it off by the remote or the power button. I went told the front desk at about 6:00pm. We arrived back to the hotel at 10pm, it was still on. I unplugged it. At 11:45pm, someone knocked on the door to fix the tv. I told them that I had unplugged it. This was too late to be making a service call. (creepy) My daughter found a large, black bug on her pillow, and when I looked under mine I did too! Ain't a Palace!
review from KAYAK -
7.2
Excellent placement, excellent breakfast, excellent view, excellent room ! I will stay in this hotel again. The reception area, too small for a 4* stars hotel-may be is provisionally, due to refurbishment.But is functional, so there is no bad points !
review from KAYAK -
7.0
The room decoration - as said, the classical modern feeling of it -, the large windows on one of the main streets in Madrid (perfect sound insulation), the breakfast on the terrace with a view. The bathroom fittings and cosmetic kit (exquisite fragrance choice for the shower gel, shampoo and soap). Breakfast selection was good and fresh, excellent coffee. I found the two tiny and slow elevators extremely unpractical but I understood there was little room for improvement since the initial building's structure was such.
review from KAYAK -
6.4
Excellent location, very cozy. Nice terrace bar with additional wrap around balcony with beautiful city views. No fitness facilities.
review from KAYAK
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6.7
Location Small reception area
review from KAYAK -
7.7
The location was great, the staff spoke english, the rooms were quite comfortable, and they had good toiletries Elevators were quite small, as was the lobby. Room lost power and had to change rooms. But they were very accommodating and it was easy to do.
review from KAYAK -
7.0
Very well situated at the junction of Gran Via and C. Alcala, a short distance to f.ex. Puerto del Sol. The room was great, breakfast is superb (bit pricey). As others have mentioned, there is no reception area to speak of (small), but the bar at the top is nice and after all you are on a city holiday. Short walking distance (2-3 min) to the metrostation Banco de Espana, and you can take the metro to/from the airport there by changing two times (at the stations Mar De Cristal and Goya). Recommended for the price. Small elevators yes, as some people has mentioned but that didn't bother us even with 2 large suitcases.
review from KAYAK -
7.7
location, accessibility,lovely ensuite, 6ft bed, roof terrace, very pleasant staff tried to book a flamenco night, place we wanted was booked up, man at reception recommended another place a bout 5/10min walk from hotel, same was very disappointing flamenco show was good, food was awful, tables jammed together
review from KAYAK -
6.7
Mainly the location, and the lady on reception was very helpful with giving tourist information and places to go. Asked for a couples room - I got 2 seperate beds - I also put on my booking that it was a romantic get away ....our view was basically a building site so i felt very let down. For that reason I wouldnt recommend the hotel to couples. - If the price had been lower inlcuding these reasons I would have felt more statisfied.
review from KAYAK -
7.2
Excellent placement, excellent breakfast, excellent view, excellent room ! I will stay in this hotel again. The reception area, too small for a 4* stars hotel-may be is provisionally, due to refurbishment.But is functional, so there is no bad points !
review from KAYAK -
7.0
The room decoration - as said, the classical modern feeling of it -, the large windows on one of the main streets in Madrid (perfect sound insulation), the breakfast on the terrace with a view. The bathroom fittings and cosmetic kit (exquisite fragrance choice for the shower gel, shampoo and soap). Breakfast selection was good and fresh, excellent coffee. I found the two tiny and slow elevators extremely unpractical but I understood there was little room for improvement since the initial building's structure was such.
review from KAYAK
-
6.3
The location is truly Ada Palace's big selling point! While not exceptional, the room was comfortable and -- at night -- surprisingly quiet despite facing busy Gran Via. I found the reception staff to be courteous and helpful. All in all, an above-average option for travellers looking for a place in the centre of town. The lifts are indeed small, but -- lacking any mobility issues -- it wasn't a major issue for us. In addition, older reviews made note of the lifts, so we were able to take this into account before booking the room.
review from KAYAK -
2.7
The reception area was tiny and there was no one to help carry our luggage up the flight of stairs. There's no bellhop. I booked 2 mos. in advance and was given a tiny corner room with a view to a construction site. The tv was on when we put our card in the electricity slot, and the screen said, "no signal". We couldn't turn it off by the remote or the power button. I went told the front desk at about 6:00pm. We arrived back to the hotel at 10pm, it was still on. I unplugged it. At 11:45pm, someone knocked on the door to fix the tv. I told them that I had unplugged it. This was too late to be making a service call. (creepy) My daughter found a large, black bug on her pillow, and when I looked under mine I did too! Ain't a Palace!
review from KAYAK -
6.4
Excellent location, very cozy. Nice terrace bar with additional wrap around balcony with beautiful city views. No fitness facilities.
review from KAYAK
