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loction executive lounge marginal, no wine available
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
The roof pool and the central location of the hotel
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
location quality dropped a bit compared with my visit 5 year ago
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
Location is perfect. Wi Fi it far too expensive. View.
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
buffet breakfast was excellent if somewhat expensive the room fridge/minibar was warm not cold(thereby saving me a fortune). There was a dreadful smell of drains outside the breakfast room and throughout the central stairwell every morning.
Location. Beautiful hotel. No bellboy service.
Excellent central location close to numerous metro stations. The hotel itself was very interestingly decorated and funky. Clean, tidy and cool.
The friendly and competent staff. My stay was excellent.
The room and the bathroom are beautiful. It was quite and a nive view from the room 1008. It was nice to have an opportunity to get 1hr spa. I would prefer to have a different shower (not enough pressure).
location of the hotel
It was very comfortable and was very close to the stations
Central location close to metro, clean, modern, big room and bathroom.
luxurious,comfortable room & bathroom. perfect location.totally worth! breakfast price was high -15eur
Comfort, central position, friendly staff Extremely noisy, especially at night. Very poor sound proofing - we could hear the man next door snoring!
Cleanliness of the room and bathroom, and quality of the rich breakfast Tiny dimensions of the room with double bed not exceeding 1.3 m in width
delightful art, furnishings and decoration; storage of luggage on final afternoon; jacussi advertised but not yet available; small room
the excellent location of the hotel in center of city! good breakfast until 11 a.m. unfortunately we didn't sleep 2 nights, very noisy outside until 6 a.m. on thursday! poor isolation of windows and walls, so we could hear when neighbours used toilet and spoke. quite little room for 2 persons and room doesn't correspond with those pictures, that are shown in internet!!! very old-fashioned and has specific smell.
I am satisfied with the Hotel. The location is in the centre, free Wi-Fi (I even have it in my room as well not only in public places), friendly staff, good breakfast.
Clean and comfortable hotel, bathrooms have some unique designs which make your stay that bit more interesting. Good loaction for staying in the city.
Great Location! Second time in this hotel and I wouldn't try staying anywhere else.
Location was excellent The breakfst was quite expensive for what was offered
The Restaurant The Mini Bar to be replenished every day
The staff could not have been more helpful. One of my credit cards was stolen and they really did everything they could to assist. The room was small, even for central Madrid. The cost of the room was high for its size, but it would be unfair to single this hotel out. Comparable hotels at this location are all the same.
Cleanliness/Comfort of Room and good access to wifi. No tea/coffee making facilies - guide to TV channels.
breakfast was good. the room was very cold(in design). coffee maker didnt work.no english channels apart from cnn and fox news.for a deluxroom itdidnt have a luxurious feel. the upgrade at 80 euro a night on top of 170 per night was definetly not worth it.walls in room were dirty.pool was small, water dirty.
very central location (2 mins walk to the next tube station), huge and varied breakfast buffet, very comfortable beds, reasonably sized rooms (including the bathroom). Although from the outside looking very grey, a huge block of concrete, the inside is very modern and everything seems to have been recently refurbished. Ridiculous having to pay for the spa/wellness area. Even for only printing my boarding pass they wanted me to pay for the internet but in the end I was "allowed" to use a PC in the business area. To my taste the room interior was a bit too modern - certainly something to get used to.
Room Decor Stinking Lobby and too much construction and construction noise in the hotel lobby and bar
Nice beds. Extra €17 for use of the 10x5m indoor pool and sauna is crazy and bad service for a 5-star hotel.Hotel staff appointed us the a very bad, underclass restaurant.
I can't answer this question correctly as the hotel was under renovation and some of the facilities were not available If the lifts were full or not working properly there were no stairs available to use because of the renovation work
The general atmosphere in the hotel beautiful. Cooperation of staff and management of the hotel, a wonderful No
Very exciting style. Not good enough information in the rooms
Great rooms, very cozy hotel, and in a great location. Very limited internet, it actually didn't work for most of my stay. Check in was delayed, there were a lot of exhausted travelers waiting for their rooms.
Comfortable, a very good location, and staff very friendly. The walls were a little thin.
Good breakfast, nice staff and clean rooms. The hotel has old inventory/furniture and could use an upgrade, but still nice.
good price. great location. big rooms. clean but a little bit dated the hotel is rather old, but the worst thing is soundproofing - it's terrible. you can hear everything happening at the coridor and in the neighbour rooms as it's happening just next to you. you have no chance to sleep when your neighbours are just talking with each other in their rooms.
Actually nothing to mention, service poor, facilities extremely poor and lack of maintainance everything! i book a double or king size room = i receive a poor "mini" doble bed that i cannot fit (im just 1.78 cm). shower not working, all appearance of room old, holes in curtains, bed, everywhere, a very poor internet services, they charge for every single thing, sistem in room door not working spending more than 30 minuts to open the door, and the worst part the hotel is located besides a "cabaret" that makes the whole night a nightmare. thats just the
the location is very close to the metro station (plaza de espana) on gran villa street. the stuff are helpfull and do speak english the room is small, not very comfortable. the internet for 1 hour is 6 euro. rooms are not sound proof as they said, but any how it is location and it is price are good comparing it with other hotels at same location
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
Very nice and a good location. The heater was too high.
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
the wireless servise is very good ,the location is very good.
Nice for this money
very good location, near metro station and shopping. the bedroom was really a family room. at 9 floor there wasn't any noise of the street and trafic. the breakfast not included and too expensive
I had a very comfortable room with excellent facilities. The hotel was very convenient to shops, sights and restaurants. The reception area and bar need upgrading. They are rather basic and not what one would expect of a four star hotel.
lovely breakfast. great choice. beds comfy which we could elevate to watch tv. great location
Location and the spa
everything. super location
Great location & overall atmosphere I didn't like the fact that guests have to pay extra to use the spa facilities. It's the first time I see that. Usually, all you have to pay is for massages, not to use pool & sauna. The hotel has Spa in its name which leads one to assume that the basic spa amenities are included.
Hotel staff was friendly. The breakfast was good. Good location. Our room was too small. The lights were too confusing to work properly. They don't allow you to use the exercise equipment before 10:00am. Would have liked them to serve breakfast at least until 11:00.
The fact that the hotel was central and everything was accessable
The location is fantastic, but since I already know Madrid I knew this going it. It's about a block and a half from the Plaza Espana metro and it's very accessible to pretty much everything. I also liked that they had a free mini bar though there were just a couple of Pepsi's, bottles of waters, a couple of juice boxes, and an alcohol free beer. It was still a nice bonus. Another surprise was how big the bathroom was, nearly as big as the bedroom and there is a remote control for the bed that elivates it. The room was also really clean. I was disappointed actually, despite of all the things I said prior. It's listed as a 4 star hotel so I had high expectations and it didn't meet them. The room was an interior room so there was no view, fair enough though, I guess they can't all be. There was only shampoo/ body gel in the shower, I'd fully expected if not tiny bottles of each, then dispensers for all three. Also the decor was quite outdated looking, not old fashioned in a tasteful way, but outdated. Like it was still stuck in the 80's. One other point, I was really excited about the spa, but that was the most disappointing part. No seperate changing rooms, 1/2 the jets didn't work and the jacuzzi was tepid, also the sauna was broken.
location, hotel views the hotel look a little old, need a refresh
It was very relaxing staying in the hotel. Although you were in the city the rooms are soundproof and that was a great help. Everything is within walking distance from the hotel which was great. Also, I was with my parents and tea/coffee facilities in the room was great. I would prefer a more varied menu in the hotel for the evening. Maybe some more comfortable seating for at night would be good. Also the airconditioning needs to be a little more efficient rooms very warm at night. But overall excellent.
Good location. Only a block from Gran Via and two blocks from central shopping areas. Helpful staff. Good breakfast. Carpets in room were in bad shape and seemed a little grubby. Bath was clean. Lots of street noise with windows open. Quiet when closed
The staff is very helpful and very friendly. The breakfast is quite healthly and fit. And the hotel is a few steps away from my favorite Restaurante Chino near the corner headed towards shooping street Gran Via.
The location is really good. Its is very close to the main turist points (walking), underground and bus station. The room was very dirty. Its under construction, so its very noise. There is no internet connection, no ac and the breakfast was not so good.
Location is great
Handy to city and easy airport transfer No
location very good, very easy to find from metro, wide choice for breakfast, all staff ver helpful and friendly. building work starting about 8:30 am
Great location, close to 3 metro stops and very easy to get to from the airport. The breakfast is good, it will fill you up for the day. There was construction work going on at the hotel between 8:30 and 7 ish every day. It was impossible to relax or sleep. The walls are also really thin, we could hear everything from the other rooms.
the internet is expensive and slowwwww the system runs out everyday .. the bussines corner (hhahah) is a old PC in the table . the rooms are nice .the staff is nice too. the beds are confortable and the shower is great but do not thing in wifi -- the internet acess
The bed and bathroom. And the hotel always smelt lovely and clean. Disabled facilities were great.
Comfortable bed expensive breakfast
the staff was very helpfull and ansewred our questions with smile. in the firsy night we wanted to switch the room, due to noises we heard from behind the wall (the elevaitor was close). the switched our room no problem at all, and we got even bigger room from the first one. they also help us with reccomendations on places to visit and resturants.
Great, comfortable bed, clean room and very friendly and helpful staff In the morning the noise level coming from other guests and/or cleaners opening and closing other room doors and talking in the corridor was quite high. Luckily my room had a second door that helped to reduce this noise somewhat. Slightly better noise insulation from the hallway would be a significant improvement.
easy access to monument and transport. The cleanliness of the hotel
We enjoyed the situation of the hotel very central and near metro and bus stations. A special mention for the beds who were particularly comfortable.
Well located near Plaza Espana. Close to restaurants, convenience store. Short cab rides to major attractions. Garage on property. Caters to Americans. Business and leisure clients. Excellent beds. Bilingual staff is very helpful. No
Great hotel location (Central and near metro and bus stations). The hotel is very old where it must be renovated in my opinion.
Very, naturally friendly people at reception. Seldom nowadays. Rooms on the small side but nicely appointed.
Excellent location, near Plaza España. I travel with my dog, dog welcome (notified with booking), but very expensive. Garage next door, easy access from the North towards Madrid (i.e. A6). Noticed other people complaining about room, but I got an excellent twin room at the back side of the hotel, so very quiet. Bathroom fine. Breakfast good. Didn't dine here. I spent six days here and found it comfortable enough. The surrounding parks are great when travelling with a dog. Hotel is used by many groups, some can be quite noisy. High cost of dog not notified to me in advance. When I asked about this they told me "But you made your reservation through Internet", as if that should make a difference. Hotel seems to be in need of refurnishing but not to the point that this is annoying. Poor plant on Floor 3 didn't survive neglect of staff, guests must have watered it, but is was too late...
Location. Friendly & helpful staff. Bar was only open on demand and staffed from reception. I would prefer a "breakfast included" deal.
It was a very warm spell during our stay but the room temperature was quite good. Better than some more modern hotels. The food was disgusting. I eat very, very little of the one evening meal we took - and got food poisoning. I am still unwell, 3 days later.
cleanliness no parking
Front desk staff superb, our room was very comfortable and within walking distance for everything, so we though it was perfrect! We asked for a king or queen bed, non smoking, and got twin beds, the smell of smoke lingered in the air, but I imagine there is not a lot you can do about that. Smell of cigarettes....
1. Price Old and very run down.
Close to the city center. Plaza De Espana is 2 minutes far walking. Internet was not working at all. The receptions told me that it was due to fact that my room was far form the access point..... They suggest me to go outside of my room to use internet...
ease of parking and access to major roadways good breakfast service lack of free use of PC's with nternet access
Good location Easy Access to city centre and Metro Hotel requires decorating and general upgrade
proximity to downtown, but not on major street, so not too noisy
The location that was excellent, near of the Gran Via and other touristic atractions.
Staff were always pleasant and helpfull and fluent in English.
Great location. Helpful staff. Clean and spacious room.
The Cason det Tormes has an excellent quiet location, being in a side street only a short walk from the Plaza de Espana metro where 3 metro lines cross. A couple of things I especially liked about our room were the blackout curtains wich made it easy to sleep on in the morning after late nights out (essential in Madrid!), plus the shower was really powerful. The staff at reception were friendly and quickly recognised us and knew our room number: a nice personal touch which is often missing in other city hotels. On our last day we were able to leave luggage free of charge to collect at the end of the day before we went to the airport. We had asked for a double room, but unfortunately the hotel staff did not notice this request and gave us a twin room. They did offer to move us the following day, but we decided to stay where we were as the room was quiet and comfortable.
Very calm. It should be noticed that the price/quality is a great plus of this hotel. We realy liked this hotel and I guess it would be hard to find better for this price. Metro station is 2min. walk and the royal palace 5 min. maximum. Go there It stays a 3 starts, but it is a very good 3 starts
Position near metro The noice from the neighbouring rooms
Value for money for a clean room that is 2 minutes away from the main shopping district in Madrid. The hotel is located in a small lane, not that we encountered any serious issues with safety. As others have said, the water pressure of the shower is really low, although thankfully, hot water is always available.
The friendliness of the staff
Location is perfect. Very quiet. WIFI works great. Staff are nice Nothing
The most i liked about El Coloso was its location in the city. To me it seemed like a 3 star hotel. I expected a better quality.
It is very convenient to the city centre. We returned to our room at 11.30 - check out was 12.00 noon, only to find the room was already locked.. not convenient, but matter was resolved quickly by the maid.
Very convenient for the metro and restaurants Very noisey during the night.
the location is excellent it is rated as a 4 star but would not reach 3 stars in my book, the finish was not there. The staff however, was excellent, and the location great, but the quality of the room was substandard.
i did not have a confortable stay at this hotel as the aircondition in my room was not working and the staff did not gave me a proper solution.
It is located in a street close to Gran Via, very close to the Palace and the city center. The rooms were quite ok, not very luxureous. Bedding good. Breakfast buffet was sumpteous and good. We stayed here in winter but the rooms were to warm at night and we couldn't sleep with the windows open because the street is quite noisy at night.
very close to an attractive street and metro&bus stops
The location was excellent, metro nearby to connect to the airport (2 euro each way!) and the rest of the city and the hotel was in walking distance to shop and to visit different tourist sites. The location of the hotel felt very safe as there is a police station 2 doors down. Staff were very helpful with directions and queries about Madrid. In addition, we had a late flight the last day and the hotel kept our luggage till we needed it, allowing us to roam freely around Madrid for the last few hours! Brilliant service!! Would definitely recommend this hotel. Everything was great to be honest, a very very small thing would be the springs in the bed were noisy, making noise for every small movement even though the bed was actually comfortable. This was a bit annoying, but I would not let it allow it to undermine the hotels excellent features!
It was a quick and easy hotel, no problems at all and the building inside was stunning with a balcony opposite my friends flat. Couldnt have asked for a better hotel for what i needed. According to my parents, the nightclubs below provided a nice screaming band at 5 in the morning. But thats not the hotels fault i suppose! And the location is in the heart of the city so it is to be expected.
The desk clerk was nice and polite After staying in Europe for 2 weeks this was by far the worst and not worthy of 4 stars! It was old with a musty smell. The air conditioner did not work, the shower did not work, the third bed was broken. The walls outside the room looked terrible. It is bad need of updating