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modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
The location and my room was cozy for a single occupant no cork screw in room -- minor
Room was comfortable and great location Internet connection in the business centre was too slow!
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Staff courtesy ,amiability .Clean enviroment
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
spacious rooms the variety of breakfast
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
Nice service from the staff N/A
service room standard not so good
good location. good hotel
Location View from the window on a interior court
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
THe location was great, the room was very comfortable with a large bed. It was noisy becasue it was on the street and the walls are thin. Also think the staff could be knowledgeable about the area, especially place to eat.
the friendly doormen It was great!
Location is great, right in the middle of town, restraunts, bars tapas and shopping.my room was big although I took a superior room. There are no views from any room windows. I took the advice of other reviews and asked for a room away from corridor to be quiet Bad inroom breakfast. Also the morning buffet breakfast is not very exciting and too expensive
the staff were very helpful, room was clean
the decoration and attention to detail amazed us, stunning!!. beautiful hotel. staff very friendly and efficient. location superb, literally round the corner from neptune fountain, prado museum and thyssen museum. cocktail bar sooooo cool. restaurant mediteranean asian fusion not too expensive. and you might catch a glimpse of tom cruise as the church of scientology is across the road.
very comfortabe, interior design was great..
The closeness to the centre The bar of the hotel was too small and uncomfortable
The hotel is situated in central Madrid on a surprisingly quiet street corner. Both the room and its bathroom were spacious, spotlessly clean, well furnished and equipped. Staff was polite and helpful, their english skills varied. We asked for a street side room for light on an upper floor for quiet and we got one but we had to take two lifts and walk a long lonely corridor between them. A bit creepy late at night!
very good location but the rooms are too small.The breakfast was excellent.
Excellent location, everything worthwhile seeing within walking distance
The atmosphere is wonderful. The rooms are very nice and the employees are very helpful. Really enjoyed staying here.
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
The central location of the hotel near Pl.Mayor, Puerta del Sol
Breakfast too expensive
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
Location and access to points of interest.
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
My daughter helped me find this hotel at the last minute for a business trip. It is the perfect hotel - I will stay nowhere else in Madrid. Location is perfect - central location just a five minute walk to Puerta del Sol and connections to the metro and suburban rail. The hotel is surrounded by excellent restaurants with a range of prices. Although in the city center, the room was wonderfully quiet. The room I had was moderately large with a modern bathroom and plenty of space to work. While everything was excellent, the highlight was a stunning breakfast included with the room - a choice of fresh fruits, cheeses, sliced cold cuts, fruit juices, and much more. Negatives - what didn't I like? Can't think of anything!
Breakfast excellent Great location
Location of this Hotel was great , very close to most of the tourist attractions. Easy walk to shopping and restaurants. Overall the room was very clean, however the bath tub had some stains from the water. So while I would have liked a bath I did not.
Excellent Design. Great Location. Staff and Amenities. The bed wasn't very comfortable...and the sheets were like sand paper.
Every thing was really excellent .. The staff were really friendly helpful , great guidance , with a big smile .. Very modern hotel , very clean and the location was really perfect .. The breakfast was not included in the room rate not even an option when I did the booking so I can include it with the booking
the service were very good +++ and very personalliti. and very near the center. the urban hotel desezin to my test. no.
Rooftop and lobby bars are amazing Design of the hotel was beautiful and extremely trendy
At EUR 22 plus per person, breakfast is too expensive. It is good, but out of proportion with what you get ...which ios a good breakfast.
As other people have said, it is the staff at this hotel that were really great and I have told people about it that I would not normally tell or make comment to. If all hotels used this one as an example of how to deal with customers from the point you enter it, travelling would be a lot more pleasant. It is the little things that they do so well and always cheerfully, they respond, they are good at what they do from the restaurant to the bar to reception and the doorman and porter. I dont know how they do it, but they need to keep the secret and keep it going!! The size of the gym and the pool!!
Hotel decor, nice room, central location No window to the outside from the room
Location and cleanliness all signs are in Spanish. the hotel is not designed for international visiters.
the front off staf are really help us with a perfect way & the houes keeper are more than great,just need litel more in english some department need ,english for comunication
The hotel is very attractive, sleek and modern. The best feature is the location, just a short walk to Puerta Del Sol and tons of restaurants/tapas bars, and a pleasant walk to the Prado or the Palace Real. The desk staff were very helpful in identifying nearby restaurants and answering questions about Madrid. The bathroom amenities were outstanding, nice big towels and a great shower. Black out curtains and free internet were a big plus. Urban is very attractive and the rooms spacious by European standards, but ours on Floor 1 was very noisy. Not sure about the upper floors, but we heard everyone in the hallway, all the early morning preparations and the popular bar at night. The beds may be to European tastes, but far too firm for us - just a mattress on a platform. The breakfast was inappropriately expensive (a smaller, more affordable option - coffee, juice and croissants, perhaps?). We also missed being able to utilize some of the common spaces, esp. the roof terrace, due to many private functions. The desk staff were great but others seemed more interested in chic than service. This hotel is best suited for (much) younger people and business travelers.
Top notch for a European hotel in terms of cleanliness and design. The location is not ideal, but taxis were easy to come by. Architecturally it's stunning. The rooftop pool is subpar (tiny) and has woefully inadequate seating.
Location, the porter (very nice people) the restaurant There were no spa, in a 5* that´s not on.....
It was central placed in Madrid No
Incredibly helpful staff, thank you very much for your help and kindness during our visit.
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
Fantastic position and really helpful and friendly staff
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
The staff were all extremely friendly, helpful and welcoming. they really made our trip a pleasure. Small things like extra chocs in the room (unexpected) also made a real difference. Excellent location.
Free Wireless connection, free minibar, clean and well equipped room. Quite location of the room
Staff service I feel that the breakfast buffet was good but understaffed. You would the folks there running around and quarreling with each other due to amount of work and alignment.
I researched hotels for days to get the perfect hotel and the Preciados was perfect. The rooms are small but that is true of most hotels in Europe. The staff were great, the room clean, beds comfortable, the minibar was a great value. It's Proximity to the center was perfect for everything. I read the review "the rooms weren't as nice as they looked in the picture", that review made me nervous,but the rooms were nicer than the picture in my opinion. It was quite. I would deinitely stay there again. We went with my 2 older teenagers and my younger daughter. It was perfect... nothing
Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink. Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level. Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
The room was a nice size, the bed was comfortable and the free wet bar came in handy. Beautiful decor and loved the double window/terraces...made the room feel romantic, bright and quaint.
Overpriced - offering poor value for money. I wouldn't stay here again. I also booked a Double/Twin room and received a single room.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail. Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
very close to the centre , good value for money , nice room beed too small for 2
Free high speed internet,shower, locality to subway/centre.... Lifts were insanely small
location was exelent the size of the room was extremely small and the door key malfunction constantly
The location One of the rooms was very dark, and had a permanent bad smell
Exellent hotel and excellent location tiny elevators
Only location was good Room was very small, dark with no necessary facilities for a family only one chair, the worst I had
If you stay at hotel Petit Palace Alcala Torre you are at the best location to visit Madrid. Hotel staff is very helpful.
Close to everything, nice and modern! Never got hot water in the shower it was just "warm"
Location. For a tourist on a very short visit to Madrid this hotel was very centrally located with the Grand Via, Puerto Del Sol, Prado Museum and Plaza mayor all within a reasonable walking distance. The inclusion of breakfast in the price was a real bonus - the selection was vast a kept us going for the day This was very much a business persons hotel. The family room seemed to be an after thought - it was very small, dark with one corner window. To accommodate a free standing wardrobe the room light switches were almost completely covered.
Location , bathroom Bed was not comfortable, and makes sounds (skweeks). Elevator is very small. No one helped us with the luggage.
The rooms, the laptop, facilities and location in general.
The staff was extremely friendly and the location was great. We had a room without a window. I recommend that if you stay at this hotel, ask for a room with a window. M
the cleaning staff are polite & work well- the bar service is outstanding, the receptionist was sweet but no sense of direction, I didnt like the fact that the lighting for the room and the bathroom were together on one switch- so going to the bathroom at night is either in the dark or waking your partner up when the lights go on...then something tiny- the stairs from to the sidewalk are slippery & the double doors for the entrance are slow...
great location, near the metro and puerto del sol. At least one of the staff can speak english
I loved the central location of the hotel and yet it was very quiet and peaceful.
the breakfast was very good in fact i would say it was excellent no it was very central
The staff was excellent! They ran out of white wine at the hotel bar!
friendly, helpful staff. very clean and well furnished room. great location for all interests. relaxed athmosphere.
location, design, new Lack internet connection (?)
This was a really well situated Hotel in the middle of Madrid and next to Metro Station Callao. Very nice rooms. At the moment, no English TV chanels.
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
Clean and great part of the city Food was not offered later at night
Good location Nothing
Location of the hotel and the helpfulness of the staff. A bit noisy from the outside on the saturday night, but that must probably be expected at such a location. The sunday night was quiet. There was also poor sound isolation between my room and the next one.
location is great. the room was big and clean.
The hotel is excellent. Rooms are very clean, breakfast is superb with lots of variety and location is very convenient. It is just 2 minutes walking from Sol and 1 min from metro station Molina. Free wi-fi was an excellent addition to the services offered.
It was an excellent location, near the metro and Plaza Mayor. The staff were all very helpful and parking was facilissimo. They were extremely accommodating, providing driving directions in Madrid and other advice. No
We only stayed for two days. Breakfast was very good (also good value for money), the room was clean and very comfortable. In case you choose a public means of transportation to go to the airport the best option is the yellow bus which goes directly there - 30 min walking to Atocha station. Poor English spoken by the staff, no professional attitude; You could hear the sound of the elevator going up and down, but that was not so disturbing because we didn't spend much time in the room during the day.
Excellent situation in the heart of Madrid with no noise No french channel on the TV (but Internet with WI-Fi free which compensates)
I was satisfied with almost everything. The staff was ok, breakfast was good, the location is excellent. It was not the hotel in itself but a strange 'surprise': as I later learned that had checked the validity of my card without letting me know about their intention. This made me some bad minutes but finally we managed to understand each other's position.
We loved the locality of the hotel as it was right in the middle of everything. The staff were very helpful and the rooms were spotless. We also loved having the free Wifi and the breakfast was great value and very tasty. We didn't like the noise from the lift shaft as our room was right beside the lift. This was the only downside. There was a bit of outside noise aswell but the lift shaft was more annoying.
Perfect lokation for sightseeing and shopping. Quite noisy inside the rooms, you could nearly hear everything from the corridor or next room.
All the staff were very friendly and helpful No restaurant
Shower was great, towels big and soft, nice toiletries, beds were comfortable enough Friend's rollaway bed broke the first night but was replaced the second night. Wifi is not very strong and need to keep entering a 16 digit code. Fairly noisy outside late into the night on the weekends.
Location is amazing. Almost major turisty places are within walking distance.
Hotellet ligger meget centralt, men uden trafikstøj. Værelserne er store og komfortable. Morgenbuffeten er rigtig god.
The room was beautiful and spacious and comfortable. Pleasant receptionist. Hotel is within easy reach of restaurants and shops, and is situated in a lovely area. The fact that room was done only after we asked in the afternoon
Great location; large rooms and spacious bathrooms; safe available in the room. Perfect for a short city break. Good value for money and willl definitely return when next in Madrid.
The location was excellent! Just off of Grand Via which connects to all routes with buses and Metro. The staff was very nice and even though language was an issue (we don't speak Spanish) they tried their best to assist us. Free internet throughout the hotel. Best breakfast that we had on our entire stay in Spain was provided free with room!
Rooms very clean. Staff very helpful . Decor lovely. and excellent location. Written directions from the metro - i.e. which exit to take and which direction to go to hotel on arrival would be helpful on internet site.
Very good position close to the centre Free internet in the lobby The street of the hotel wasn't very nice with in the evening some prostitutes in the aea
Very comfortable and nice hotel situated in 1 min from Gran via. Easy walking distance to tourist sites, shops and restaurants including fast food. Rooms are clean, large and convenient. Great breakfast. The street seems strange but safety.
staff very friendly and cleanliness of the room I would of like one speaking english tv channel
Clean room for fair price. Hotel situated in the very heart of city. Did not take breakfast as it was very expensive (15 Euro pp/pn), no great chose. Several breakfast opportunities in centre for only few euro's
location, clean and comfort room hotel has no rooms with the view
Location, modern design Slightly slow check in process
Very clean, nice hotel. GREAT location. Walking distance from major landmarks and tourist attractions right in the center of the city. Close to metro station. Free Wi-Fi.
This was one of my favorite hotel stays in my life. I was traveling with my husband. We really enjoyed the ocean view (We also saw what the city view would be, and I'm sure it would be nice). The location was excellent, right on the water but also a very short walk into old town. The staff was the nicest and most helpful in Spain, especially the concierge, who gave great recommendations for everything we wanted to do. Location, staff, view, concierge.
Great location, clean rooms, strong AC, shower pressure was very good, and the room is quiet considering the noise outside the hotel. The wifi was spotty and slow.
Excellent hotel. Recently renovated. Conveniently located in centre of city. Great staff. Warm and friendly. Hop off and on bus tour close by. Nothing