Overview

Portola Hotel & Spa at Monterey Bay

Two Portola Plaza, Monterey, CA 93940, United States
+1 831 649 4511

Rp 2,333,334+

Overall guest ratings

7.8/10 Good
Based on 2,847 reviews

Review highlights

  • 9.0
  • 8.3
  • 5.8
  • 5.5

Good to know

  • Wonderful sightseeing

Nearby

    show all

    About

    Location.

    The Portola Hotel & Spa at Monterey Bay is located in historic downtown Monterey, Calif. The resort is one half-mile from Cannery Row. Famed 17-Mile Drive and Pebble Beach Golf Course are three miles from the resort.

    Hotel Features.

    The resort includes Jacks Restaurant, which serves American cuisine and features outdoor, fireside dining. Peter B's Craft Brewery includes 15 high-definition televisions. An outdoor pool, spa tub, steam room, sauna and fitness center are offered. The on-site spa has a selection of services, including massages. The resort also provides wireless Internet access in public areas, a business center, and conference rooms. Self parking and valet parking are available on site (fees apply). Dogs are welcome for a fee; service animals are exempt.

    Guestrooms.

    This seven-story resort offers 379 guestrooms and suites. Guestrooms feature city views and are furnished in residential style with shuttered windows and contemporary, boutique furnishings. Guestrooms feature high-speed wired Internet access (surcharge). Bathrobes are provided. Rooms include coffeemakers.

    Less show all
    Hotels.com

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Wi-Fi
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Babysitting or child care
    • Child pool
    • Business centre
    • Express check out
    • Coffee shop
    • Internet (surcharge)
    • Parking (surcharge)
    • Wedding services
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.8 Good
    Based on 2,847 reviews
    • 9.0 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.7 "97% appreciated the closeness to the beach."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      7.5 "75% were happy with the room service."
      7.5 "Housekeeping was great, according to 75%."
      7.8 "78% said the concierge service was amazing."
      7.8 "78% said the recreation staff was great."
      8.6 "86% were happy with the shuttle service."
      7.1 "71% said the booking process went smoothly."
    • 6.7 "Rooms are ok."
      6.7 "67% said the view was so-so."
      5.6 "For only 56%, the tv was ok."
      5.6 "56% thought the kitchenette was ok."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Vibe was decent."
      5.6 "56% considered the lobby entrance to be so-so."
      6.9 "69% thought the atmosphere was somewhat friendly."
      5.8 "Only 58% thought, the hotel was luxurious."
    • 5.8 "Average comfort."
    • 5.5 "Average amenities."
      5.3 "53% thought the building was acceptable."
      5.6 "56% considered the lobby entrance to be so-so."
      6.5 "65% found the grounds not bad."
    • 4.1 "Internet is poor."
      3.6 "64% thought it was overpriced."
      4.6 "54% said the wifi quality was bad."
    • 3.8 "Value below average."
      3.6 "64% thought it was overpriced."
      1.9 "81% said the breakfast was too expensive."
    View all review categories

    Overall rating

    7.8 Good
    Based on 1,423 reviews
    • 8.8 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.7 "97% liked the proximity to shopping."
      9.5 "95% appreciated the closeness to the beach."
    • 8.3 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.8 "78% were happy with the room service."
    • 6.7 "Breakfast is mediocre."
    • 6.6 "Rooms are ok."
      6.6 "66% said the view was so-so."
    • 6.0 "Vibe was decent."
      5.4 "54% considered the lobby entrance to be so-so."
      6.8 "68% thought the atmosphere was somewhat friendly."
    • 5.7 "Average comfort."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      3.1 "69% thought the facilities needed updating."
    • 4.1 "Internet is poor."
      3.7 "63% thought it was overpriced."
      4.5 "55% said the wifi quality was bad."
    • 3.8 "Value below average."
      3.7 "63% thought it was overpriced."
      2.4 "76% said the breakfast was too expensive."
    View all review categories

    Overall rating

    7.8 Good
    Based on 1,224 reviews
    • 8.8 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "96% liked the proximity to shopping."
      9.8 "98% appreciated the closeness to the beach."
      7.9 "Easily accessible by car, said 79%."
      10.0 "City centre within easy reach, said 100%."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
    • 6.2 "Rooms are ok."
      6.3 "63% said the view was so-so."
      6.0 "Only 60% thought the shower was ok."
    • 6.1 "Breakfast is mediocre."
    • 6.1 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
      6.5 "65% thought the atmosphere was somewhat friendly."
    • 6.0 "Average amenities."
      5.7 "57% thought the building was acceptable."
      5.9 "59% considered the lobby entrance to be so-so."
    • 5.5 "Average comfort."
    • 4.3 "Internet is poor."
      4.8 "52% said the wifi quality was bad."
      3.7 "63% thought it was overpriced."
    • 3.4 "Value below average."
      3.7 "63% thought it was overpriced."
      1.5 "85% said the breakfast was too expensive."
    View all review categories

    Overall rating

    7.1 Good
    Based on 85 reviews
    • 8.8 "Location is great."
    • 8.3 "Great service."
    • 6.8 "Rooms are ok."
      6.8 "For only 68%, the bathroom was ok."
    • 5.9 "Average comfort."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.6 "Vibe was decent."
    • 3.7 "Internet is poor."
    • 3.5 "Value below average."
    View all review categories

    Overall rating

    7.9 Good
    Based on 113 reviews
    • 8.8 "Location is great."
      9.6 "96% liked the proximity to sightseeing."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.7 "Good cleanliness."
      8.2 "82% said rooms were clean."
    • 6.9 "Rooms are ok."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average comfort."
    • 5.7 "Vibe was decent."
    • 5.3 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 3.7 "Value below average."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    warm cookies
    warm cookies
    hotel location
    great location
    stay at this hotel
    cannery row
    self park
    short walk
    hot tub
    room was very nice
    main hotel
    loud all hours
    close to the wharf
    nice room
    close to downtown
    location was so close
    hotel was under construction
    More
    Photos
    Map

    Map